Lab manager ST should retire. No technical experience with instrumentation . Shortage of certified…read moreexperienced staff. i have not seen this anywhere, one of the med tech does only scheduling of the staff only .Not once I seen the person to perform bench work.Waste of money to have employees like this.

I cannot seem to ever get anyone to help me schedule an appointment with a specialist on the phone…read moredespite many frustrating attempts over the last month. I've been told they'll call me back and nobody calls or they put me on hold and nobody ever comes back on the line. So sad.... Either they just dont care about people or they're that understaffed?

I had a referral to visit here and upon making an appointment and bringing my referral the front…read moredesk almost didn't accept it and after going back and forth I was able to fill out paperwork and be seen. The receptionist was pleasant and understanding. They ended up being more busy than they thought so wait time was a little long. This clinic had med students doing their clinical, I happened to get two whose first day of clinicals it was. They were nervous but very polite. The podiatrist Dr Laura was very helpful, great beside manners and very thorough. I ended up getting an x-ray also and even with them being busy and long v wait time it was still a good visit.

If I could give this place, no stars, I would, I've literally been calling since yesterday and you…read moreguys don't answer

The atmosphere of this Federal Health Care Center is just what one would hope when it comes to…read moretaking care of those who served or are serving our country. Available upon arrival is free valet parking for an easier entrance for those with disabilities. Reservations for carts can be made both online or via phone for one to avoid walking, if necessary, to their destination. Of course, the security and safety of both patients and patrons is wonderful. As for our visit, my father is here for a hearing examination in addition to seeking better quality devices for easier hearing due to sensitivity with his skin. Hearing aides tend to irritate eczema that causes an inflammation; therefore, they suggested a visit to relieve him of discomfort and try something other than daily wear of what he has, presently. The VA is certainly taking care of their service men and women - a friendly reminder that we should do the same. Thanking all those who are helping my soon to be 94-year-old father. He served in the Korean War. I am blessed; therefore, I am thankful in more ways than one.

I am grateful for the Care I've gotten in the past from this medical Center, but presently I am in…read morea months long battle to get behavioral healthcare from their therapist George and even when I've been referred to an outside Medical carrier either George failed to send the referral or they just can't help me neither! So if you need eye exams or hurt yourself and need care, they're great! It's when you need behavioral care. It really goes down the toilet!

Quick, painless blood testread more

Dr G, admissions, security, and one APCN Was very helpful, kind, and courteous, were…read moreoutstanding got me in and out quickly. There's one bad apple The nurse who drew my blood, I asked the Dr to not give me a iv yet incase I didn't need to stay or have any surgeries. Because I am a very hard stick. So the nurse took offense, because I showed the bruises from last time I guess it was her from last time because she was upset. And then I heard her repeatedly saying things about me to the point where I heard her and she was very mean, stern and rude Not a way when I was having a panic attack. That a cardiac, pulmonary, bone and mental health is involved. Oh I included a picture for her for a keepsake. Chow for now I'm taking the anti anxiety medicine that I was out of and Dr G was happy to prescribe.

I brought my mother in on Monday for breathing difficulties. There were no problems with the…read moreemergency room or staff. She was placed in the ICU and the nursing staff was very attentive to her needs. My concern is with the doctors and the hospitalist. What a terrible system to have these "experts" put in their mandatory 10 min. and leave the patient with no information about their condition. One doctor came in and when we asked about the X-ray results, he told us he wanted to meet with my mother first. After about 5 min. he left and never returned with any results. The social worker was great and I can't praise Martha Lindstrom, a nurse practitioner, enough. She gave us more information about my mother's condition than any of the doctors combined. I have had experience with other doctors at other hospitals and unfortunately have found the same lack of interest or care to patients. The medical system is failing terribly with the mentality of ordering tests that aren't read in a timely fashion nor relayed to patients to keep them informed about their health. God help us all as the business of patient care is overridden by incompetent doctors. You all need to do better because your patients deserve better!

Dr. Brian is fantastic. He gave me such a good eye lift that 2 of my GFs went to him. He's very…read morepersonable and affordable.

Dr Murray is one of the best in the industry- my family and i have been patients with him for…read moreseveral years and have had nothing but amazing experiences in working with him and his staff. Julie his assistant is an absolute angel as well! I would highly recommend working with him and his team for all of your facial and body aesthetic needs - 5 stars

I was visiting my eye doctor and twisted my ankle and fell. I suspected I broke my foot and looked…read morefor a close Urgent Care. I found this one and decided to give it a try. I am glad I did. The staff is extremely friendly and helpful. Everything was done with care and compassion. I was given an excellent explanation of what had happened and that I may need surgery and why. I was given a list of doctors in the area to evaluate my broken bone to see if surgery was necessary. I would highly recommend using this Urgent Care.

Highly recommend. I was seen in a timely fashion. Doctor spent time with me discussing tteatment…read moreand answering questions. This was the best choice than going to the ER and waiting for hours.

I have had the pleasure of being a patient of Phillip Cacioppo, MD and Marge Galloway, NP at USA…read moreVein Clinics, Gurnee. There aren't enough words to express my gratitude to these kind, caring and most importantly, skilled professionals! Getting my veins treated was something I worried about and therefore, put off for years. Not knowing what to expect, they put me at ease immediately and explained in detail what the procedure would entail. I am so grateful that I chose them to help me. Years ago I was briefly treated at another clinic. The experience was so unpleasant and the staff so indifferent, I never went back. I decided to try one more time and went to USA Vein Clinics and I could not be happier with Doctor Cacioppo and Marge! Thank you!

From the owner: Endovenous laser therapy ( evlt), Varithena vein treatment,…read moreUltrasound-guided sclerotherapy, Clariven®, venaseal™, Radiofrequency ablation (RFA), Visual Sclerotherapy.

I passed out at home after being sick for a couple weeks. Was taken to the Vista ER by ambulance,…read moreand the nurses couldn't even start an IV. Granted, I have difficult veins but they're ER nurses!! IVs are something they should be doing every day, ALL day... you would think they'd be pros. The doctor came in (I swear he was drunk) after about an hour and ordered a blood draw, breathing treatment, chest X-ray, and an MRI of my head, because I hit hard when I fell. Tests were done quickly but nurse could barely get blood - then I waited HOURS for results. Except for the breathing treatment and tests, I received no care, at all but was there for 7 hours!!!! I finally told the nurse to get my discharge papers because I was leaving. I can't believe I actually stayed that long! (Possibly drunk?) doctor comes in, says I have bronchitis and maybe pneumonia, and he's going to order antibiotics and cough medicine. That's it. They weren't busy, either. The nurses were standing around talking and only one other person was brought in while I was there. I would never go there again and, if I hadn't been taken in an ambulance, I wouldn't have gone there this time. It's sad because it was a great hospital when it was Victory and is still a nice facility.

i fainted so I was an inpatient there for testing, but I was beat up severely by their security…read moreguard.

This was by far the worst experience I have ever had at any healthcare location while trying to…read morebring my child in for care. My child has active Illinois Medicaid, and I completed all required intake forms online ahead of time, including entering insurance information. I drove about 45 minutes to this office specifically because it showed that my child's insurance was accepted, we were out of town, and I called beforehand to confirm they accepted the insurance. When I arrived, I was told by Devon at the front desk that the insurance could not be verified because I did not have a physical insurance card. I tried to explain that Medicaid members do not have physical cards and that all insurance details had already been submitted online prior to the visit. She advised me to fill out the paperwork before hand and when I arrived, I was told it did not matter and they did not care because the system does not transfer over. That should not affect me as a patient being that it's a clinical error, not patient error. Being that my son has had this insurance for 5 years, I have never been turned away or told they would not see my child due to not having a physical card. The online Medicaid system allows providers to look up people with name and date of birth. The front desk refused to do so. In fact, she laughed in my face and spun around in her chair. I asked what my options were so my child could still be seen, I was not given any answers. Due to the severity of my child, I had to ask if I could pay self-pay of $175 out of pocket in order to proceed, despite having active Medicaid coverage. This is not appropriate under Medicaid participation rules and regulations. I was also forced to ask what my options were multiple times because she dismissed me and my sick child and began talking to the next person in line. The interaction at the front desk felt dismissive, disrespectful and unhelpful, especially while I was there with a sick young child on a holiday weekend. There was no effort made to work through the insurance issue or offer alternatives. I have also filed an official complaint with both the company and Medicaid because if this experience happens to me, I cannot imagine how many more it has happen to. I advise if someone working at the front desk does not have basic efforts to help a sick patient, do not keep them. I hope this office improves how it handles Medicaid verification and patient communication, especially for families who are trying to access covered care. To make it worse, this woman was training other women and refused to help the line of 5 people. I understand how training works, but to be as dismissive to all those in line just because you did not feel like doing your job, very sad for this location. On the other hand, the provider was absolutely phenomenal, and it is a shame that others may not get to see her and her great quality of care because the lack of professionalism at the front desk. As someone who works in healthcare, I would be extremely embarrassed if this front desk was the face of the practice.

We brought my son in to get a strep test, made an appointment online. When checking in the front…read moredesk lady was so rude, giving one word answers. Same continued when we were put in a room. The nurse/MA told my some were going to take vitals. He's 4, no clue what that means. So unfriendly and just inexperienced