I've had a great experience over multiple years with this dealership from a service, to leasing, to sales and I'm happy they are close by. I've been using them for years for servicing my 2011 GTI and my service rep Ken B. has always helpful when any minor or major issues arose. Two years ago I had the pleasure of working with Matt T. on a Jetta lease for my daughter. Matt made the process quick and easy and with no pressure, especially since he knew we needed the car ASAP. I kept in touch with Matt as I've been looking to upgrade from the GTI and I finally pulled the trigger on my new Golf. Matt understood I was dead set on the particulars and helped locate the car and keep it in mint condition until I could get back to pick it up after a trip. Overall the dealership has been great to work with over the past 7 years of being a VW owner and if you're looking for reputable people Ken and Matt are great to work with. read more

My check engine came on my VW. I went to NPVW on 309 and made an appointment. There were several reminders of my appointment. Good communication. I waited for the car. I also requested an oil change. Jim visited me in the waiting area and told me the evap sensor was bad. The repair was under warranty. I paid the bill. I received a call they charged me too much and credited the overcharge. Honest people at North Penn VW. They washed my car. I am very happy with my experience. Nice dealership. read more

I got an oil change and my state inspection stickers taken care of at North Penn Volkswagen recently , and everything went smoothly. The service team was professional, and polite. They kept me updated, didn't try to upsell anything I didn't need. Waiting are is cool too. My daughter played in the play area. read more

OMG! Couldn't recommend this dealership more. I bought my used 2018 Mini Cooper from this dealership back in October and couldn't be more pleased with the service that I and my family received. Even thought I was an out of state buyer, the process was quick and painless. The price was great, and everything about the car was as advertised. Our sales person Joe was great, and it was totally worth the 3 hour drive to get the car. Would buy a car from this dealership again if I could! read more

Great service and waiting room amenities. I would recommend using the service department as they provide shuttle services as needed.

I am giving North Penn a five star review because of the experience I had buying a 2024 Jetta Sport from North Penn VW with Tom. Tom was extremely helpful durning the whole process, especially since I have never bought a brand new car before. Some examples of what they did to help me included having the car cleaned before I arrived, holding the car for me for over a week, helping me find the car that fit my specific criteria, and accommodating me paying with both a check and cash. I had been saving my money for a new car for months, and I am extremely glad that I choose to spend it at North Penn because they gave me the exact car I was hoping for (a rare manual) and a great experience. read more

I just bought a car from NorthPenn VW. While my experience may have been limited - i found the car online and made the purchase the next day over the phone - I have only glowing things to say about the salesman, Antonio Miller who guided me through the process. He was very courteous, knowledgeable, and accommodating to my needs as a long distance buyer. When I traveled to pick up the car, I flew into the Philadelphia airport, and Antonio arranged for me to be picked up by the dealer's courtesy driver. This was hugely convenient as the dealership was over an hour from the airport. When I got to the dealership, Antonio had all the paperwork ready for me - and after that he spent a lot of time going over the many advanced features of the car. He never rushed me. It was a first class buying experience. I concur with the other reviewers who had similarly positive experiences. Thank you NorthPenn and Antonio Miller! read more

Antonio is AWESOME! We just bought our 3rd car from him within 3 years (my husband, my daughter and myself) and it is smooth sailing each time. He's not pushy or aggressive. This last time we came twice within one week to try several different options and he never tried to sell us in one direction or another. He always gives us an honest opinion and answers any questions we have. If we email him we get an immediate response. He even brought us a couple of Mazdas from next door to try as well. We went with the new ID4 and he gave us a thorough run down of everything the car can do (which he did with our other cars, but we had a lot more questions this time). We went to many other dealers this year just to see what our options were, it was honestly such a hassle with other salesmen/women. Customer service is non~existent these days but we are always Antonio's number 1 priority when we go there. Always a pleasure! We don't live that close but we always take our cars to North Penn for service as well, they are amazing as well!! read more

This was by far the best car buying experience I've ever had. Bill made this experience PLEASANT- a word that doesn't always go hand in hand with car buying. Jason worked miracles in finance. And, no one tried to pressure me into buying anything that I didn't need. Totally refreshing experience! Definitely worth checking out. read more

What started out as what I thought was a great experience, quickly went bad. Part of it is my fault. I should have done more research. But I told the new salesman everything I wanted and was told many times that I "would need to buy an Atlas if you want that". I realized a few weeks later that was not true. The options I wanted WERE in a tiguan, just in the next trim. Why didn't they tell me that? When I called regarding this, I was told my car depreciated and I would have to put more money down and payments go up OR pay a lot more. The general sales manager did not even return my call. But another dealer (Fred Beans VW), who didn't know me, paid my car off in full AND gave me a great deal. All over the phone. North Penn, you lost a great customer! Friendly people, but bad communication! read more

Came to the store to look at their used lot, and ended up dealing with Antonio Miller and I could not have been happier. He's exactly what a salesperson should be, not pushy at all, figures out a dozen different options while you figure out what's best for you, and maintains a positive demeanor and friendly small talk the entire time. Because of him, I'm looking into a brand new Jetta instead of something used, and I couldn't be more happy! read more

Bought a car from here a few years back, when I purchased it, one of the keys said "did not belong to this vehicle" I thought nothing of it. When I asked them to replace it. The salesperson gave me a hard time, suggesting I go to dealer and have the key reprogrammed at my expense. Eventually the car ends up breaking down due to electronic failure. I attempted to trade it in, the car fax report showed the odometer had been rolled back. I presented this information to North Penn, after some back and forth they reluctantly appeared to agree to come to some sort of resolution. This was a week or so ago. I sent two final emails, got no response. DO NOT purchase a vehicle here, I have evidence my vehicle was tampered with. They could not provide any information proving otherwise. The owner agreed through Email correspondence, that the odometer appears to have been rolled back. I have all the receipts of every convo. I will be sharing to every social platform shortly. DO NOT purchase a vehicle here. If you catch it, they will not be responsible or accountable. Here is the car fax I have, prior to the trade in and the updated one. Afterwards carfax wipes the data prior to 2013 showing the potential roll back, but the car still visits that same service center, even on the updated car fax. So from 2011-2013, the car has no registered emissions inspections. Unless it actually did go to that service center and the data was wiped intentionally. read more

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On 12/17, my 2000 Mercedes was totaled, unfortunately leaving me with the immediate need to find a new car just before Christmas. I checked out a couple of cars online, and North Penn VW happened to have a 2010 CPO Passat that fit the description that I was looking for. Mr. Bill Kurz greeted me promptly when I walked into the dealership, understood my sense of urgency in looking to close a deal quickly, & lastly acted with complete professionalism while helping me to purchase the vehicle. Simply put - he was the man! Jeff in the finance department was equally great to do business with. Thank you VERY much for everything. You now have a customer for life, and I will be sure to recommend you to all friends and family looking for a great experience (rare these days!) while car shopping. A former Mercedes driver, Mike Lowell read more

I have two VW Jettas through this dealership. Just got my 2018 inspected yesterday and everything went great! They have a very nice waiting area with free wi-fi and coffee. I was able to bring my laptop and get some work done while I waited. Great place to do business! read more

Do I really have to put a star because I wouldn't if I could. Customer service who? You should be embarrassed. The decency of a phone call for a customer who traveled over an hour away to tell them the car was sold prior to the appointment must be of foreign nature to these people. What a terrible experience. Don't trust this group. Lot was empty. Felt like I didn't belong there from the moment I pulled up since they hide their lot for where potential customers can park. read more

UPDATE 11-8-2014 We just bought 2014 CC from Tim Notarianni @ NorthPenn. You will not find a more knowledgeable or humble salesman if you tried. The entire purchase transaction was warm and classy, ala the Lexus experience. Erin Trotter is a fantastic service agent. She listened intently as I described my service issues. She repeated them to me; displaying a comprehension of my problems. She kept me continuously updated on the progress of my car. She provided me with the most cost-effective ways to achieve my service needs. I was one of the first customers on an dreary Monday morning. Erin was upbeat and professional throughout. Because of her, and the excellent service by North Penn mechanics, I will service both my VWs there. CC and Jetta read more

Bought a 2019 Alltrack from Matt a couple weeks ago and it was the best car buying experience.my offer was accepted, fast with all the paperwork and my car was clean and detailed when they said it would be. Just a first class outfit. I'll be back. read more

I love my new 2019 medium metallic gray with blue specks Jetta! It has everything I always wanted in a car and more! Bill Kurtz was awesome to work with and helped me orient to all the bell and whistles. This is a whole lot of luxury, safety and efficiency for under $25,000. Can't beat it! I used to be a Chevy girl like my mother up until 2008 when my husband bought our first Jetta. I got a good price on it too. I'm a VW Jetta convert now! I got my Jetta now You gotta git one too! P.S. The sound system rocks too! read more

Went looking around but wasn't ready to buy.. so I thought. this was my first time buying from a dealer. my boyfriend absolutely HATES dealerships however, north penn won us both over. not only did they have a wide selection, but they were patient while i went back and forth between two cars. we had what felt like a million questions and Brendan was extremely knowledgeable - if he didn't know an answer, he got us one. Brendan made our experience excellent and needless to say, we went home with our car that day. Brendan stuck true to all of his promises he made and always followed up in a timely fashion when I reached out with other questions even AFTER the sale. not once did i feel like we were "sold" a car but rather that we purchased what we truly wanted. The in-house financing was quick and easy. Would highly recommend! read more

This is my go to dealer anytime I am looking to purchase a new car! I am a VW guy and the best salesperson there is Bill Kurz! He takes time to see what best fits your budget and finds the match for you! I have purchased two Jettas from this dealer and plan on purchasing a GTI once this Jetta is paid off! I would highly recommend going here if you are looking to purchase a Volkswagen car! I purchased a certified preowned Jetta as my first new car here and I have never looked at any other vehicles since! The team is very friendly and professional here and the service agents for repair are the best! Definitely go here and ask for Bill! read more

Went in to North Penn VW twice to buy cars two months ago. The salesman was very self absorbed and spoke condescendingly. I offered 1K less on a GTI and he gave me a lecture of how superior VW's were. He wasn't willing to negotiate on cars I wanted and kept referring me to older models with more miles, while flaunting his large number of active customers. I made him an offer open to negotiation and he called it insulting (the car wasn't even impressive). My fiance and I were both very offended and left immediately, both times. We ended up buying a RX at Thompson Lexus and a Z at 309 Nissan, both very positive experiences. Don't think I'll ever go back to this dealer again and have advised many friends and family members to avoid it as well. read more

Do not let this place touch your car. They have proven to be below-average mechanics in my extensive experience with them. Routinely messes things up on my car. Edit: their prices are sort of competitive for the area, but thats because the area collectively rips off consumers. Do yourself a favor and call some dealerships down in the D.C. area. Worth the trip. read more

If I could give a lower score I would. Worst customer service experience I have ever had, from the moment I walked on the lot, until 3 months later and I still don't' have the title for the car I paid cash for. The paperwork for the registration has my name spelled wrong. I've been waiting over two days for the supposed return phone call first thing Monday morning. Just horrible!!!! If I didn't love the car as much as I do I would be really upset. read more

In May 2014, I purchased a used VW Passat from North Penn VW. I worked with Greg Holland, who was very professional and helpful. I bought the car with no warranty from the dealer, since the service records showed that it had been treated very well. I ran into some trouble soon after the purchase, and after some phone calls and emails, took the vehicle back in for service. The trouble turned out to be very significant. Even though I had purchased the car with no warranty, North Penn VW paid for a significant portion of the cost and did great work on the vehicle. They were unaware of the issues the car had and made it right when they found out. Derek Fitchett was very helpful and apologetic after learning about the situation. Finally, their service comes with a free car wash, and their detailer does a fantastic job. Bill Sansom is a great guy to work with in the service department. He is very friendly and knowledgeable. read more

Due to continued let down in the service department with VW with my now SECOND 2015 TDI JETTA . I've decided to take the time and write a review about my multiple disappointing experiences in hopes to save the next person the headache. After multiple trips over a short few months for the same problem over and over and over again. The issue was the car would leave me stranded here and there and would not turn over/ start. Towing bill after towing bill $$$, Loaner car at $35/ day ( multiple days i had to pay for until vw even looked at it ) , and diagnostic fees over and over. VERY TIRING HONESLTY!! I was driving an hour and half each way to work daily , only wondering when my car ( ONLY 2 YEARS OLD AT THIS POINT ) was going to let me down AGAIN !!! each time North penn VW would tell me they found nothing wrong "after looking the car over from top to bottom" , was given the " no codes were thrown" famous VW phrase each time , signed the paperwork and paid the few hundred dollar bill in "diagnostic fees " and took my continuously unreliable car only expecting to be back again at the dealer soon for the same problem . The 4th and last dissatisfied trip to vw dealer. my father decided to lift the hood and take a look himself. Now note ; hes very mechanically inclined, but not familiar with all the new technology on these vehicles as far as software and the DEF systems goes. That being said , he lifts the hood , takes off the plastic engine cover and finds that a mouse had decided to build its nest in there - looking further ...a few moments later noticing a very small group of wires had been chewed through by this mouse that made my engine bay its temporary home. Now , my question , why was something that cost me hundred and hundreds of dollars in diagnostic fees not found by a volkswagon tech within a trip or two ???? beings it took my father a total of about 7 minutes to find the issue causing my constant " no start " issue. With no other choice but to do a trade- in with this unreliable vehicle , I got talked into another VW now the reason I gave VW a second chance is because I really loved that car , great mileage , especially when your putting on 20k or so a year like myself , but the mileage was a price to pay for all I had to go through in this situation. Very stressful. Corporate VW got involved and did absolutely nothing for me as far as the car goes . they simply went by the dealership stating that nothing was found and there day went on , meanwhile I was left to scramble to find a reliable vehicle because the one I had was a complete nightmare !!! NOT A WAY TO TREAT CUSTOMER especially after being a loyal customer and sticking with VW after all the emission scandal came about and thousands of VW customers were offered more than they even paid for the car to do the buyback program , instead I chose to keep the car I thought was amazing until all this happened only months after signing the paperwork to OPT OUT of the buyback program!! Odd ! read more

I bought a used 2002 honda accord from them took for a ride told them i thought the transmission was bad. The used car manager assured me that there was nothing wrong with it that his people were all certified, well 28 days later it needed a rebuild transmission and 1300 dollars out of my pocket i WOULD NEVER BUY A CAR THERE AGAIN you would think a good car dealer would do something to make it right . do not buy a car there.Once you leave they dont care. read more

Good and caring people in the service dept. This is the 8th time in 1 month (yes, you read that correctly), that my car has been in because of the SAME problem. I am one of the unlucky ones who bought a VW TDI. Though my vehicle is absolutely worthless thanks to VW, it is also in the garage more than on the road. I have complained to VW but with the scandal, it seems they just stopped caring due to the lack of responsibility. I dont believe the service dept is to blame, rather I was just unlucky with my vehicle. read more

I purchased my Jetta over a year ago at North Penn. I have always had positive experiences with this dealer. Scheduled maintenances always are smooth and on time. read more

I had a great experience at North Penn VW, test driving and buying a Certified Pre-owned Tiguan SEL. I worked with Tim Notarianni who sold me the car and he was really knowledgeable, respectful, patient, and completely fair and open with me on pricing. This has been the best car buying experience I've ever had and North Penn VW should be the model car dealership, I can't recommend them enough. I felt like Tim, Jason H., and John B. went above and beyond in their roles, making me feel comfortable and informed throughout the buying process. Thanks again guys, keep up the great work! read more

I don't usually take the time to write a review but the fantastic customer service I got from Ken Benton in service at NPVW deserves recognition. Ken is a true professional in customer service. He went above and beyond in recommending a service that not only saved me money but truly turned out spectacular on one of my mags. He is a true asset to the NPVW dealership. Frank Kochta read more

my wife and I Bought a certified used Jetta TDI from this Dealer less then 6 months ago. In the first month the Automatic transmission stalled. brought it back to the dealer with the first oil change and was told that the transmission is fine. I am ok with that answer if they found nothing. drove it some more for another 2 months and started to feel a jumping sensation from the transmission. so i called the dealer to see what going on. at that same time the Moon roof broke too... so at this point i brought that car back for the second time for repairs in a period of 5 months. at this point we are not happy with this car and feel that they sold us a bad car. so we tried to work something out with the Manager Derick (the owners son) at first he was defensive then said i got a deal for you!! after looking into this so called deal my wife and i realized we are actually being taken for a ride.. my wife came in alone to ask some questions and to really hear how this deal was broken up and Derick told my wife he was insulted and did not want to sell us a car! my wife had to leave with the 2 kids as she felt insulted and crying. After she called me to tell me what happen she said to me how come i can't have a conversation with this guy, i felt like i was talked down to. I came just pick up my car from service. they reassured me that the car is fixed. well got into my car now i have stains on the headliner from the repair to the moon roof and to find out the transmission is still not fixed.. so please take in this experience and do your homework before coming to this dealer.. read more

Avoid this dealership. They are liars. Every year when I get my car inspected they want to change something. So last year, I had my car inspected in NY state (much cheaper than PA, $25) for comparison. In NY, I was told the car was in perfect shape. 1 week later at N. Penn VW, I was told that my brakes were in very bad shape. They brought me these shredded brake pads that they claimed were mine; and said that if I did not get the new brakes I could not pass PA state inspection. I told them that I had the car inspect in NY and their response was, "we dont know what NY requires for their inspection." Really? You don't think NY state requires working brakes?!! This past year my brother had a similar interaction with them. They advised him that he needed new front brakes when he was there only for an oil change. He said to them, "but you guys changed the brakes 3 mos ago; please check your records." They came back with an apology saying they didn't realize he had changed his brakes. So, did they not realize the brakes were fine and were just trying to make a payoff? They are deceptive. read more