We had the scheduled. Maintenance done here (the first) on our 2023 Santa Fe. They did not tighten the oil filter down correctly an all of the oil drained out. Now they are refusing to pay for the repairs. Please fire Brandon. read more

Bad experience at the dealership today. I scheduled the appointment a month in advance to have my tires replaced and my daytime running light fixed. I scheduled for the 24th but instead I called back to schedule for the 17th and got my appointment set for the 17th at 9:30. the moment I got there, not only was I not in the system but they did not have my tires and I said to just fix my light. all they did was air up my tires and sent me on my way. the only thing they are good for is an oil and that's all I'll ever get here. They don't even deserve 1 star but I have to give it or I can't post a review. read more

We bought a 2020 4Runner from this place. We negotiated price and conditions and everyone agreed. After we paid cash for the car, they backed out of every condition we agreed to including replacing the rear emblem that they admittedly damaged after the trade in. Horrible dealership, I can't wait to see them fail. read more

We got our Tucson from this dealership We first leased it and then bought it at the end of the lease. We are extremely pleased with the vehicle and the dealership has been great when we needed warranty or recall service or repairs. Extremely pleased with both vehicle and dealership read more

Almost impossible to get in touch with someone or have them call back. Rep was rude when I tried to explain. A $20 trunk latch part from Amazon, is $148.00 with this dealership. Insane. Btw, only had my car 3 mos. read more

Had a very negative experience with the Genesis service department. Took the car in at 30K miles to have an oil change and tire rotation. Noticed a rattling noise in the front end after I picked it up. Called and made an appointment to have it looked at. They told me when I arrived that they might not look at it that day, EVEN THOUGH I HAD AN APPOINTMENT. When, with goading, they finally looked at it. Richard told me that they had noted the sounds and that I had "*chuckle* Major mechanical issues . . ." (Never would tell me what the problem was.) Turns out, it was my wheel bearing. Considering my car's low milage and the timing of the issue beginning just after they serviced it, I am sure they damaged it while or immediately after servicing it. But I'll have to bear the cost of their mistake. Poor service and poor professionalism. Not what I expected from a luxury dealership. read more

This review is for Genesis of Spring, which is the same dealership listed above. We purchased a preowned 2022 Genesis G70 from 45 North Genesis of Spring, back in October of 2022. The vehicle had 6,000 miles at that time. I did not realize until last year that we did not inherit the normal incidental maintenance coverage, such as oil changes, car wash, tire rotation. It did include the powertrain extended warranty. The sales' person was Mr. John Lewis. Back in June, I telephoned Mr. John Lewis about scratch marks, three (3) to be exact, that were on the front left lower bumper of my vehicle. These scratches were not pre-existing and were through no fault of the dealership. I just felt like, as a previous recent customer, I felt like they could offer a simple but neat quick fix. So, I contacted John because he was the sales associate who sold the car to me and my husband. I asked him if he thought their body shop could touch these areas up, in a discreet fashion. I offered to send him a photograph and he responded, "I don't need a photo, I just need you to bring the vehicle by." With that being said, I drove the car over on Tuesday, June 4th at 10:00 a.m. and handed it over to Mr. Lewis, who then drove it back to their body shop. He never once called me to discuss the plan of action or request permission for approval, for what was done. He just brought the vehicle back and said it was done! When I looked at the finished product, I was appalled with the steps that were taken. The spot looked like it was spackled on in a slab fashion, in a dull white matte finish, with no smooth consistency. No color match was done, as the color of my car is Uyuni White Pearl. I am not sure who did the work or if it was done by the body shop or another associate. Either way, I did not give consent or approval. I also had a conversation with John, via telephone, immediately, voicing my disapproval. He was very obstinate and dismissive. I tried reaching out to the body shop manager (Mr. Burris), but he would not return my call and referred me over to the sales manager (Clay). I called and left text messages and he finally called me back, at which time he requested photos, which I supplied. After he reviewed the photos, he kindly dismissed my dispute on how they touched up my vehicle. I reached out again to Clay via text message and sent him an additional e-mail, to which he did not respond. If they could not fix this minor problem efficiently, all they had to do was say no, but they did not give me a choice in the matter. I write this review to declare, "I will never buy a vehicle from this dealership ever again and I would not advise you to do so either"! They do not care about their previous or repeat customers. Find another dealership. read more

I was searching for a car on Facebook marketplace, when I can across a 2024 Hyundai Sonata and I contacted the person Aka "Business Salesman" Trey!!! He promised so much I even called twice before driving almost 2 hours to the dealership to make sure everything he said was correct. I showed up and he made me and my father wait hours, he tried to make it look good by attempting to work with us while he worked with another customer, he told me to try again tomorrow and he gave me his "personal" number and told me that he will contact me tomorrow when he finds something. Trey completely ghosted me even when I call the dealership he never answer the phone , I texted him on Facebook never answered. Long story short If you have Trey as your Salesman please don't trust a word that comes out of his mouth. Run ASAP!!! read more

This Hyundai was actually really fast at completing my car repair, CV axle replacement. They had the exact part in stock and was able to book an appointment over the phone fairly easy. The manager even set me up with fixing all of the recalls on my car. Even better they offer free Lyfts if you live in the area. read more

Buyer beware!! Was looking for a car for my teenage son, test drove the car a couple days prior and all looked to be in good shape. We found the car on CarGurus where it states no accidents. Later we went back and discovered that when looking at the Carfax report it showed a major to severe accident. When looking at the rear end where it was damaged we found the truck had 2-3 inches of water in it, there was also water under the back seat and on rear carpet. This was a certified car?? Very disappointed. When asking if there was anything similar on the lot they showed us another one very similar that had 1/8 inch sludge under the oil cap!! I would avoid this dealer. read more

North Freeway Hyundai - Auto Repair Near Me - Spring, Texas

My experience with North Freeway Hyundai's service department -- and, subsequently, the dealership management -- was extremely disappointing! Like Ezra, who posted a Yelp review on 2/15/2024, I would give them a negative star rating if that was possible. Sadly, my experience with them was very similar to Ezra's. This is a good reason to read Yelp reviews before doing business with a company! I certainly wish that I had. In my case, I took my car in to have an OEM trailer hitch installed - one which I had purchased through the dealership. I asked the service writer to instruct the mechanic to ensure that the part was correct before beginning the installation, which she did in the service writer's instructions to the mechanic. I did this because the hitch they had ordered was not the one listed on the Hyundai web site and I had no interest in accidentally ending up with that particular hitch. However, an hour later, the service manager (Brandon?) came to me asking for the invoice since they couldn't find the part. I provided the invoice, and they eventually found the part. I asked the service manager why the mechanic had waited an hour to start working on the installation and his response was, "Oh, he had already taken everything apart in preparation for the installation and was very happy that we found the part; otherwise, he would have had to put everything back together." Based on this, the mechanic had obviously ignored the service writer's instructions. Once they finished with my car, I did a cursory inspection and drove it home. After getting the car home, I did a more thorough inspection and noticed that the hitch had not been properly installed. Specifically, it was not level, causing a noticeable gap between it and bumper on the right side. I took my car back a few days later and spoke to the service manager. I explained to him what my concern was and provided pictures of my hitch, as well as pictures I had obtained on the Palisade Forum showing one that had been properly installed. The service manager's contention was that his mechanic had done everything properly and that there was nothing he could do. He didn't even bother to inspect the hitch in person (or ask his mechanic to do so) while I was there. When I told him that I wasn't happy, he referred me to his boss (Tim Shipe, Fixed Operations Director). Although Mr. Shipe was somewhat sympathetic to my problem, he indicated that there was nothing he could do and provided me with the number of Hyundai Corporate Customer Service. I subsequently called them, and they took my name and the details of my complaint, but no one ever got back to me. That was ten weeks ago! So, it's obvious that Hyundai Corporate has no interest in assisting with the resolution of my problem. At this point, I decided to contact the owner of the dealership (Mr. Peebles) via email. I provided him with a detailed summary of what had transpired (basically the information above) and requested that he do something about it. A few days later. Mr. Shipe called me and left a voicemail indicating that he was calling me about the email I had sent. I called Mr. Shipe back and it went to his voicemail. I apologized for missing his original call and asked him to call me again. I immediately received a text stating, "This is Tim at the North Freeway Hyundai service center. You can text me at this number. How can I help you?" I immediately texted Tim back stating that I was returning his call relating to my email to Mr. Peebles and that I had missed his call because my phone is configured to ignore calls from anyone who isn't in my contacts list. I also indicated that I had added the number he had called me from (plus one other number I was aware of) so that the next time he called, it would go through. Five days later, I still hadn't heard back from Mr. Shipe, so I texted him again stating that I understood that we'd just gone through the Easter holiday, but that I was hoping to hear from him sometime that week to resolve my issue. The immediate - and obviously automated - response was, "Thanks for contacting North Freeway Hyundai." Three days later, when I still hadn't heard from Mr. Shipe, I sent another email to the owner (Mr. Peebles) summarizing what I have stated above and asking him to please help facilitate the resolution of my issue in a timely manner. That was on April 4, 2024. As of today, April 12th, I have yet to hear back from Mr. Peebles or anyone else at North Freeway Hyundai. Everyone makes mistakes - that's just a fact of life. I'm not concerned about the fact that the trailer hitch was installed improperly. What I am concerned about is that fact that no one at North Freeway Hyundai seems to care. read more

Every time I have come to service my vehicle in any way, (even when I have an appointment) it takes 3 or 4 hours. For an oil change. Also, the staff is not very nice. Especially the cashier. She rolled her eyes and asked me who sent me to her when the maintenance associate told me I was all good to go and to head to the cashier! Long story short, I miss my dealership in Huntsville TX (where I got my car) the associates there are so warm and friendly. Completely opposite of this place. read more

If I could give this place less than a star I would. Worst place I've EVER gone to. When I first wanted to buy a Hyundai I came here, & the guy outside could give two f**ks less about it, had an idc attitude. That was my first impression, now here comes the worst part, I have a 2022 Elantra, I'm having a huge issue with it that the dealership cannot resolve and keep noting everything is fine with my car when IN FACT IT IS NOT. I feel like they don't take me serious bc I'm a girl. It's truly infuriating that they keep passing my car as "it's okay and everything is good." I've came here THREE TIMES so they can resolve it. It's the same response, I've now got corporate involved and my next step will probably be an attorney. I don't understand why they can't just keep my car there and try to figure this out for my own safety. I'm afraid to drive my car due to the problem happening randomly so I can't just video it but the problem is there clear as day. The problem I've been having is my traction light comes on and then causes a scraping noise on my right side tire, which then causes my brakes to not work, today was the cherry on top as it was so hard to brake my car it felt like something was stuck and something popped when I tried to brake. But yeah nothings wrong w my car right? the next step they're wanting me to do is go to ANOTHER dealership because these technicians and manager can't figure it out and don't seem to care. I'm SORRY that my car isn't acting up or DISPLAYING THE ONGOING PROBLEM THAT IS CLEARLY THERE WHEN MY CAR IS IN YOUR HANDS. I will SUE this dealership when my brakes fail and it causes me to likely be in an accident. I will be notifying others to come review this place and give this place 1 star and to never come to this place. If I could change cars I MOST definitely would and never get a Hyundai. read more

Super service, no wait, free Lyft home and back to collect the car. Vanessa kept me fully informed on what was going on without any pressure. They gave me the manufacturer's part number for a part I needed which I have sourced and will have installed by my mechanic cheaper than the dealership could do, however, the team was supporting all my requests and questions. Would definitely consider buying a new car from here when I need to trade! read more

They are a TrueCar certified dealer with up front pricing and a good service department. They work hard to make buying a vehicle easy, and the service writers are considerate and helpful. It has to be tough to get reviews on Yelp or anywhere from people trying to buy a vehicle. Some people are trying to buy too much vehicle and some are just angry to begin with. I always recommend dealers that are on TrueCar because it indicates a desire to be transparent. I will most likely buy my next Hyundai here, and will keep coming for the service. read more

North Freeway Hyundai - Generally good service with most anything you could need while you wait. - Auto Repair Near Me - Spring, Texas

I had a wonderful experience with this dealership up until today, and I'm thankful it happened before pulling the trigger to buy the car. Ismael was completely wonderful, and I would recommend anyone to work with him on any car sales. Gloria was also very helpful on helping me with receipts on my down payment. Even though it was having its challenges of sending out an email for both the charge and refund that took place. Bottom line, I was down to be a Hyundai customer. But the pricing I wanted to negotiate on as one does with purchasing any car to meet at a price that makes everyone happy. I wanted a single conversation with the manager at this dealership, I was then connected with the Sales Manager which his name is Chris. Chris calls me back and hard stop says no negotiations or discussions necessary. That he'll have this car sold off the lot in 10 minutes. And I was just blown away that he flat out didn't even want to talk to me. A potential buyer that was so ready to pull the trigger on buying the car and put $10k down. He told me I bought this car myself, it's the best and in the highest demand. No problem he'll sell it in 10 minutes without having to negotiate with anyone. For a Hyundai dealership that claims to be the #1 in Houston or in general whatever their advertisement is. It baffles me that a Manager of Sales would EVER treat a customer like that. I've been in Sales, and have even managed a Sales team myself. Never in my life would I accept anyone to work in Sales that doesn't even have the decency to treat customers well. Because of this one person, Chris, I am literally turned off of Hyundai altogether. And am now going to go with the true golden standard brand that has reputation to back it. Toyota. I am certain that my $10k will be just as green over there. And they will welcome any conversation with a customer. Hell even if it came to the same answer, and was a human and polite response. I'm sure Toyota is capable of that. If this Hyundai dealership takes any notice to these reviews. I hope you take record of how Chris treats customers like this. Such a poor representation of your dealership and Hyundai as a complete brand. read more

Amazing customer service ! This is my second vehicle I have purchased from them with in a years time . Zachary S , Dan K and Anthony in finance. It was an amazing experience! I will be back next year to upgrade to a genesis! See y'all soon . read more

I have always had a problem with this dealer in raising prices and changing Prices. As a buyer of three Hyundai's, this will be my last one for my life time. I had bought a 13 Veloster with extended warranty life Powertrain and the minute my car hits 118k my engine goes out and nobody wants to cover anyone. I still owe 5000$ and I am carless at the moment Hyundai charged me 108$ to just look at it and 458$ to take it apart to get rejected from their extended warranty scam after. DO NOT BUY HYUNDAI'S. ALL THEIR ENGINES ARE DEFECTIVE ESPECIALLY THE 1.6L. (STARTS TO KNOCK)! read more

North Freeway Hyundai - Auto Repair Near Me - Spring, Texas

Advertises one price, charges another. "Sales manager raised the price". Classic bait & switch. No thank you. VIN: 1GAZGPFG1K1245542 Stock: P245542 read more

Dear Hyundai Customer Service, Thank you for assuming that I am trying to take a $50 gift card from you, instead of assuming the person at North Freeway Hyundai did a poor job. I am sure you know about business and are aware that it is much better business to alienate two customers rather than to fix some internal processes at your local dealership. It was definitely an Interesting adventure with our first look at Hyundai. We went to test drive the Kona, which was to include $50 gift card. That was a bonus bc my wife loved the looks of it. We handed our test drive 'card' in and then it disappeared. It was our fault though, as we trusted that the card would be taken care of and honored. I assume the guy I've been communicating with either doesn't want to admit the card was lost or he considers my wife and I dishonest. I find it fascinating that we should have known to ask for a receipt for an invitation to drive a car? That we were responsible for the documentation of the somewhat simple transaction that was taking place? Yikes! The thing is, for all they spend on advertising and for what they'd make on selling a car, wouldn't that be worth risking a $50 gift? Lesson We Learned? If you cannot trust someone with $50 you probably should think twice about trusting them with the price of a car. Best thing about the test drive? The Mexican food dinner was awesome afterwards. read more

First and last time. Went car shopping and when we walked inside we were greeted by one of the front desk ladies. Other big lady seemed bothered by our presence and told us what do we want? (With an attitude) my husband told her we are just looking to see what models they have and she acted like she didn't listen to us so we left. Front desk big lady was rude and unprofessional. read more

Horrible service department. The people are rude and don't care. It's gradually gone down over the last two years and today was the final straw. I do not recommend taking your car there if you want the job done right and want to be treated with respect. There are other places in Houston that provide better service. read more

Sorry to say I was scammed into driving up here when I was told drive out TT&L would be 28.5 K on a Santa Fe but when I wasted my gas I get here to talk with Pat and he could only get to 30.1 K. Just another false con artist of a salesperson read more

Absolutely Incredible Used Car Buying Experience! I should start by saying I don't usually write reviews, but when the service and experience was this good, I have to! Around Thanksgiving I saw a used Porsche come up for sale on AutoTrader. I called the first thing in the morning and spoke to Jeff Bogle. From that first call to the final sale, Jeff was nothing short of incredible! He took the time to answer every question and tell me all about the car in detail. After that, as I'm out of state I asked for it to be looked at by an independent Porsche mechanic. Not only did Jeff agree, he took the time to personally drive it to the shop the very next day! Once the car came back with a clean bill of health I agreed to buy it. From there him and Wes in finance worked with me on every aspect of finalizing the deal with the credit union. It was out of state so it required a few extra steps on every end. They stayed so professional and caring during every step of the way. Jeff and Wes answered every question, call and text I had during every step of the process, even after hours and during holiday time. Once the financing was finalized Jeff helped me set up the auto carrier to ship the car. He even went above and beyond to get the car an oil change and a bent wheel fixed before shipping it off. Buying a car sight unseen and out of state is SUCH a huge process as a buyer and without Jeff it truly wouldn't have happened. He broke every negative stereotype of a car salesman and treated this entire deal with so much personal care. I truly wish every car buying experience could be this good. I'm beyond happy and beyond impressed with every bit of this! Couldn't speak highly enough of this dealership, Jeff, Wes and the entire deal. Thank you! read more

North Freeway Hyundai - Auto Repair Near Me - Spring, Texas

Randy Todd is the best salesman ever! Friendly, knowledgeable, easy-going and very efficient! Highly recommended! Husband is very happy with his truck! read more

North Freeway Hyundai - Anniversary gift for my husband on our 18th anniversary. He "says" it's for me but it's really his and I'm not allowed to drive it! - Auto Repair Near Me - Spring, Texas

went there today to look at a car. the salesman was enthusiastic till I told him I was not purchasing today. He went through the motions of showing me the car with no enthusiasm. he told me the car would sale above sticker and I told him I would not consider buying any car from a dealer willing to gouge their customers. I was insulted by this sense this is taking advantage of people in tough times due to only greed. read more

Be sure to double check that everything on the window sticker is actually there before leaving dealership. We were supposed to get the Hyundai key card. Window sticker says it is included but it was not in the vehicle book or with the books. I have spoken with our salesman, the dealership manager and they will not replace it. Also contacted Hyundai customer service and they said to contact dealership. So I have pretty much gotten the run around. read more

If I could give them 0 stars for a rating, that would be perfect as that is what they deserve. I found out 1 of the keys were not programmed ever, it was in the packet with the docs. I travelled from Austin to Springs, TX to buy from this dealer. So obviously they do not inspect the cars very good for pre-delivery. The Austin dealer charged me $273.88 to program the fob, North Freeway said they would reimburse me, hah! They will not answer or return my calls. So I contacted Hyundai directly to file a complaint. My next step is a billboard or 2 to let consumers know what kind of shady dealership this is. Billboards are a business expense (Schedule C - Advertising) to me so I do not care! read more

This review is solely on the service department alone. I took my car to get serviced and from the time that I scheduled my appointment to the time I checked out was a painless process. Vanessa Forman was my service advisor and kept me updated throughout the entire time. I can say that their customer service is not the best but I will just blame it on the fact that they were busy. The cashier (can't remember her name) was unprofessional and needs a coaching on customer service or be replaced. I'm just going to leave it at that as I don't want to waste my breath. Either way, go see Vanessa if you need your vehicle serviced. She's a hard worker and will keep you informed. read more

$57.50 for the labor to change a battery! I went in when the battery in my vehicle was mysteriously failing. I feel that was a gouge since I have a 2011 vehicle that was sold with "free service" until 100,000 miles... and I am not even close to breaking that threshold. The staff are professional and helpful but they sure do get you with the fine print. :-( I am not pleased with my most recent interaction with North Fwy Hyundai. I will probably not buy another vehicle from them again. read more

Service and turn around was professional and efficiently. Very friendly staff who continued to stay in contact with me even by text

Purchased a 2021 Genesis GV 80 which in my opinion is one of the finest vehicles I have ever owned. I have been trying to get in contact with the service department where I BOUGHT my vehicle and not only can you NEVER get anyone to answer the phone, I also cannot get anyone to call me BACK. Finest vehicle I have ever bought coupled with the WORST customer service I have EVER experienced. If I decide to buy another Genesis, it Will Not be from this dealership. They need to spend time at Sewell Infinity of North Houston, which has the finest customer service Richard Shellenberger read more

This is the best dealership in Texas. We bought our 4th vehicle from North Freeway Hyundai and I can say we always refer all friends and family here. Their #1 sales rep, Chris Westfall (AKA Bubba), will make you feel right at home. He is very knowledgeable, funny, a good listener and will show you the entire fleet of vehicles, if that's what you want. We knew he was the best sales rep when he didn't fuss over wanting to see this and that on our very first visit. There is no pressure either. I did have issues with my 2019 Santa Fe that I bought, after only 3 weeks. I took it into the service department, and was given a loaner vehicle. It took 3 weeks to fix, but hasn't given me any problems since. Kasey was my service rep and provided exceptional customer service. She always responded promptly to my text and gave updates as she received them. My spouse and I bought the same exact vehicle at the same time (different colors) and she has had no issues at all. It was just my luck. I understand that things happen. North Freeway Hyundai worked hard to make it right. We will be back in when our son is ready to buy his first Hyundai. -A.M.M. Spring, Texas read more

I have always had impeccable service and experience here. Brandon in the service department always goes above and beyond to get us taken care of. Any issue is addressed in a timely manner and all options are exhausted to make things right. I appreciate the willingness and the can do attitude I always get from Brandon. I know he deals with a lot of customers daily but he calls me by name each time and my husband as well. He makes us feel like we are a valued customer. I have had to go to other Hyundai service locations while out of town, and their service is horrible no matter what day it is. Brandon is always knowledgeable about issues just based off a verbal description. Brandon is by far the best at customer service. I just honestly can't say how much I appreciate Brandon for all he does to accommodate our needs. Happy customers here!! read more

Very, very pleased! If you're looking to purchase a Hyundai, come to North Freeway Hyundai! Jeff Bogle, the Customer Relations Manager, and Kerry Smith, the Internet Manager were wonderful! They understood our auto needs and honored TrueCar pricing by providing a straightforward, no hassle purchase. The sale was wrapped up in a timely manner (thanks to Fiaz Rana, the Finance Manager) and my new Sonata was delivered pristine and ready to go! I highly recommend North Freeway Hyundai! It's easy to get to and since there's no ongoing construction near by, it'll be a lot easier for you to get a real feel for your new car when you test drive. We weren't attacked at the front door and we never felt pressured. The dealership looks brand new, it's bright and airy, clean and quiet and comfortable and everyone on the floor was friendly. I will for sure take my Sonata here for service as well! read more

North Freeway Hyundai - Special thanks to Jeff Bogle & Kerry Smith for making our new car buying experience a great one! - Auto Repair Near Me - Spring, Texas

North Freeway Hyundai 0:07 ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ View all North Freeway Hyundai 4.6 (2.9K) Hyundai dealer in Houston, TexasOpen OVERVIEW VEHICLES UPDATES DIRECTORY REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 4.6 (2,934) Reviews Allpressure 87 internet 32 finance manager 24 car salesman 22 +6 Sort by Most relevant Newest Highest Lowest Tashatte Washington 5 reviews just now NEW Hyundai was the worst experience for me and my Family no one wanted to help us we pulled up in an old school Buick and I'm guessing they were Assuming that we didn't have the funds for their cars when Tony did acknowledge us he was the most ... More Mark Read 45 reviews·7 photos 10 months ago We had a great experience at North Freeway Hyundai. Our salesperson, Tony Urbina, was exceptional. He found the car we were looking for almost immediately. He was very friendly and knowledgeable about the Sonata Limited. We were not ... More Photo 1 in review by Mark Read 3 Fernando jose Huertas (Fernn2d2) Local Guide·53 reviews·236 photos 5 months ago My family and I were looking for a third row option. Unfortunately our vehicle was total a few weeks ago. Looking for an option wasn't easy. We finally end up visiting the store and met with with John Lewis (sales). We partner with him and ... More Photo 1 in review by Fernando jose Huertas (Fernn2d2) Jacey Kirchhoff 3 reviews·1 photo a year ago Wonderful experience - I literally got there right after they had a huge load of brand new Tuscons and Santa Fe's delivered - and they worked with me to get the one I wanted! Three hours after pulling into parking lot and perusing the new ... More Photo 1 in review by Jacey Kirchhoff 3 Tashatte Washington 5 reviews just now NEW Hyundai was the worst experience for me and my Family no one wanted to help us we pulled up in an old school Buick and I'm guessing they were Assuming that we didn't have the funds for their cars when Tony did acknowledge us he was the most bitter and driest sales person there was..I asked if they had SUV'S he Implied with what kind I told him I didn't have an specific model in mind but would like to see what they had..he literally pointed us to where they were located as if he didn't want to waste his time on us..when we seen what they had we did see one that we was interested in but of course it was no one around to ask questions about it..so we walk back to the front Tony looked at us and just nodded his head at us..as if he was telling us bye..then I asked him was he even gonna ask us if we found something we liked..he replied with well did you!..then I asked to speak with a supervisor which I did speak with the Chris and I explained to him the entire incident which he did agree with the customer service we had was not acceptable but before we spoke with Chris we waited in the lobby to speak with him and the entire time we waited Tony and Chris was on the phone with each other right when each of hung up Chris came and got us to speak with me and my husband..after told him everything like I said he agreed that customer service was horrible..but I asked him what did Tony say for himself since I seen them talking and another sales man basically said he was talking with him (Didn't catch his name) He (Chris the supervisor) look in my face and lied)said he was on the phone with another salesperson named Charles that was there..So I walked out because I see why the salesman under him act the way they do..Its hurting to see how poorly black familys get treated coming into this dealership it was no credit check needed to be done I had my check in hand and ready to buy..long story short Never Judge a book by its cover I guessing I'll be looking for another Hyundai to purchase from..this is so heartbreaking to continue to see this what we as black people have to still deal with on the daily! read more

I took my car to get the engine belts installed and they told me the water pump Broke so I had to leave it there until the water pump came in and it's almost about to be 3 weeks without my car because they keep changing the shipment date. And, it's getting really annoying because that's my only car and transportation to work and I lost my job because I didn't have my car and I missed days of work because that would call me telling me my car would be finished a specific day and I would go to the dealer expecting my car to be done and they come with the BS that the shipment date was moved to the next week. read more

Did service on my car and got grease on the interior and refused to clean it. Avoid this place. Staff is rude, entitled and uninterested in caring for their customer. Never will return, and neither should anyone else. Fire the staff and start again. Unbelievable. read more

I can sum up this dealership in a few words: They don't care. I contacted Jeff Bogle about the purchase of a vehicle, and we agreed upon a walk-out price, typical car buying negotiation stuffs. So far, I was impressed with the business conduct, plenty of excitement to be had about getting a new vehicle to replace my aging one. We set appointment for the next day about coming in and getting an appraisal for my trade as well as test-driving the new one. I took a day off to get my paperwork in order and give my car a thorough cleaning, so the tech doesn't get a whiff of chick-fil-a the moment he open the door. The next day, as I was making my 45 miles trip from Katy to Spring, I gave Jeff Bogle a text to let him know I was 10 minutes out and literally around the block from the dealership. He responded back that the vehicle has been sold last night. He actually said that he forgot we had an appointment, and that's why he didn't check on the vehicle until I mentioned it 10 minutes ago. I just turned around and made the same 45 miles trip home, ended my day prematurely with a wasted 3 hours round-trip to nowhere. Jeff Bogle, I literally only asked one thing of you. I asked that you value my time and commitment as much as I valued yours. You couldn't be bothered to check the inventory when you show up for work in the morning, and potentially save both of us the headache. You couldn't remember that you made an appointment with another human being the very next day? That is everything I need to know about this dealership to make sure no else should waste half their day like I did. They don't care. read more

This is my first time I am buying the car one of the worst dealer i never seen like this sales person when I test drive a car it was good and it had little prob with the bumper I told them to fix that before I buy the car the sales man person ok I will fix that and you can take car like that he said, when I went to take the car first I went to finance manager and I gave the check to him after the check I got the key then i went to the car and I saw that car was not fixed so I went to my sales person I said hey WILLIAM you did not fix that bumper can you fix that one I said, he said that WE CANT FIX THAT YOU NEED TO BUY NEW ONE WHOLE BUMPER AND THEN WE CAN FIX THAT HE SAID I GOT MAD SO I WENT TO HIS MANAGER AND I TOLD HIM THAT I DONT WANT TO BUY YOUR please return my check I said then they took to service center and they fixed that one. after one week I had another problem and I went to service center they are also very bad service I told him that I am getting sound from engine can you check like that I said and I left the car for 2 hours to check they did not check anything they are their is no noise is coming very thing is looks good they said I called technician and I showed him that nosie then he said ohh ok I will fix that but I need 1 day to fix that one my sales person he is not even caring about that so guys please be careful while buying the car at this dealer the sales person name Is William dmytrusz so I suggest you to not to go this sales person please if you really want to go this dealer please go with John JD michulon read more