After shopping around and getting several quotes I decided to work with Lanre at On Demand. I found…read morehis pricing to be better than his competitors at 85.00 per hour. There is a 2.5 hour minimum which seemed to be the standard as well as a mileage fee. Lanre and I discussed my move multiple times to plan accordingly. He was available to me by email, text and phone which was great. The two men who showed up, Jimmy and Marso, were very professional. They wrapped items like my sofa and lamps very well and they kept up a rigorous pace. My only concern was how my storage unit was packed. I pretty much stood aside and let them do their thing but when I returned the next day I saw that the sofa was laid horizontal taking up considerable space when there was plenty of height for it to stand on its side and one of my lampshades was broken.

THE WORST MOVING COMPANY I don't even know where to start; the list is so long of how…read moreunprofessional & lacking basic knowledge of moving industry standards. I'll just start. 1) Confirmed for a big 2 day move, to start around 9am Saturday. Never contacted us on Friday to confirm the start time. We had to contact Lanre on Fri night & were only informed then, that the crew would not be arriving until 10:30-11am. Which they did not; finally arr at 12. 2)Lanre assured me during his estimate, that he would deliver wardrobe boxesone on Fri. I asked for 5. No boxes on Fri. Trucks arrive on Sat AM & I ask for the wardrobe boxes. No wardrobe boxes are assembled, & he only brought 3 small boxes, not the standard, taller boxes that professional movers always have on hand in the truck. After an hour, the boxes were finally assembled, by my son & I. Hi Because he only brought 3, we were unable to easily move all of our clothing, which wasted time. 3)Lanre's crew finally showed up at noon. Immediately I could tell we did not have an experienced crew. 2 guys were totally inexperienced kids, who had never worked on a big move. One gentleman had special needs; although he was very sweet, I was concerned he would slip on our front steps and/or drop boxes or furniture. The driver & one mover kind of knew what they were doing, but Lanre was the only supervisor & he was busy babysitting the other 3 guys who mostly stood around,watching Lanre & his one competent worker. So when On Demand says they only have movers with 3+ years experience, they are lying. 4) the movers caused multiple marks, chips and scratches on the walls and floors (see pictures). 5) crew was extremely slow! I've moved a huge household from LA to Miami & from Miami to Philadelphia, plus at least half a dozen local moves. I know how quickly & efficiently good movers work. These guys are neither. It took them 1.25 days to pack our belongings. The exact same belongings that took previous mover 1 day 2 pack/load. 6) crew left soda cans & water bottles all over, inside the house & outside. left cigarette butts all over the driveway. 7) day 2- again, no communication about when the crew would be starting, but we assumed it be by 10am. After MULTIPLE texts & calls Sunday morning, Lanre finally texted back with nonsense about his phone service not working. 8) As if that wasn't bad enough, he Then proceeded to me that his crew would not be arriving until 2 o'clock PM!!! I told him right away that was completely unacceptable. he needed to get guys over way before that time. The had finished at 8:30 the previous night. A 9:00 am start time gave the crew a 12 hour turnaround- totally enough rest to start work at a reasonable hour! Lanre said his guys told him "they were too tired to start earlier." smh!! In my industry, those guys would find themselves unemployed. 9) when the driver came 2 move truck to the new house (which, mind you, should have been dropped there the previous evening, so there wouldn't be any wait time for the crew while the truck was moved, right?) the truck wouldn't start. 10) one of the guys on Day 2 reeked of alcohol & was either drinking on the job or just prior to starting work. 11) despite every single box and piece of furniture being CLEARLY labeled, items were placed in the wrong rooms . Items that we specially marked to not be loaded on the truck, ended up at the new house. (photos) 12) Throughout this complete disaster, Lanre keeps telling me he will make things right, which I assume means we will negotiate a discount/credit for the costs to repair, paint & clean damage made by On Demand, to make up for my time spent supervising the movers, when I should have been packing up the last items for the move, & for the major inconvenience that Lanre & his crew caused due to inexperience & incompetence. I even have a specific discussion with him at the end of the move, that we will discuss the invoice b4 I pay balance, & how Lanre needs to go to his office & adjust the invoice b4 sending it to me. Guess the adjustment...Free furniture moving good for 6 months. can you imagine us using him again?

Load 9/11 unload 9/14. Same crew loaded and unloaded us. Jay, Ron, and Darnell…read more Great crew! Professional, courteous, efficient, and yes, even good relationship within the crew. They exemplified tearmwork. Kept my items over 2 days. They packed my items with care, as if they were packing their most prized possessions. When unpacking, nothing was broken! Hopkins and Sons also gives 25 Free NEW boxes when you sign with them. That helped me to not search for used boxes, or saved me money from Buying them at Home Depot. Even the price of the move was half of another competitor. (I moved within state from NCC to Sussex county). I would definitely recommend Hopkins and Sons and these 3 movers!

I contacted Hopkins & Sons about moving furniture from a one bedroom apartment in West Chester, PA…read more(plus 25 boxes in a downstairs storage unit) to my new apartment in Newark, DE. They were excellent all around, from Amy, the moving coordinator, to Josh, Joe and Neil the three gentlemen that performed my move. Communication from Amy was clear, prompt and friendly. The movers arrived right on time for an 8 am start. They knew their stuff. In addition to moving a couch, desk, and chair among other items, they moved my 55" flat screen tv and my Queen-sized sleep number bed with no problems. They do charge an up charge to pack the tv into a specific moving box for flat screens, which I thought was fair and much better than them simply trying to wrap it. They worked quickly and were done loading in 90 minutes. They were also familiar with my new building and knew where to park to unload and quickly got me set up and everything was completed by 1 pm. Moving is stressful, and the movers saw me when I was not at my best, and their friendliness, good humor, and competence really helped me get through the day. I thought the pricing was competitive for a professional service. I did call other companies to compare, and one of them wanted to charge 3x the price to move the flat screen tv, and didn't want any responsibility for the sleep number bed!! Just silly. I Highly recommend Hopkins & Sons.