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    Witty Movers

    1.4 (29 reviews)
    Closed 8:00 am - 9:00 AM

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    Pretti S.

    Customer service was terrible! The movers held my stuff for a whole month, brought it to my door and then pulled off with it because they try to charge me more than what I was quoted for the driver was charged in front of my door for trying to hit us with the truck‼

    Damaged House Hold Effects

    This is intended to be a detailed review of my experience with the United States Moving Services (USMC) of Fayetteville Georgia. Based on my experience I would highly recommend avoiding doing business with this company. I went with USMC because their rate seemed reasonable. Being a veteran, I recognized their company name USMC resembled that of the Marine Corp, (I suspect that is intentional), and they profess to be a family-owned business. However, trying to speak to the owner never happened no matter how many times I called and specifically asked to speak to an owner. I entered into a contract with USMC on November 9, 2022, with a move date of December 12, 2022, and a delivery date of December 16, 2022. I provided USMC Customer rep "William" with a detailed list of my household effects (HHE) which was used to determine the initial cost estimate was $3150 to be paid in three installments. I was called again on December 10, 2022, to fine tune my HHE holdings. Bear in mind this call came two (2) days before the move was to take place, which put me in a bind because it didn't give me sufficient time to fine another mover on such short notice. During this HHE assessment the cost more than doubled. It went from an initial estimate of $3150 to a grand total of $7945. I felt stuck since I had to be out of my apartment on December 12, 2022 It didn't get any better: Apparently USMS was acting as a broker (see paragraph 4 of USMS' contract) and farmed my move to Witty Movers of Maryland and from that point on USMS took no responsibility for the negligence and unprofessional moving practices of Witty Movers. CIS Pros also confirmed that USMS was acting as a broker and not the mover for my household effects (HHE). I called USMC Customer Service to confirm a primary delivery date of December 16, 2022, only to be told that my HHE would not be coming that day. USMC Customer Service told me that my HHE would be delivered anywhere from five (5) to seven (7) business days from my requested date of December 16, 2022. Witty Movers showed up on December 22, 2022. Before the delivery people began to unload my HHE they required the final payment in full, which I provided in cash. This was a very sneaky move because Witty Movers did not have all my HHE on the truck. Most disappointing was that all the items needed to assemble my bed were not in the initial shipment, which meant that I had to continue to sleep on the floor on an air mattress. When the truck showed up the movers couldn't open the door to the truck to unload. Apparently, my HHE was not properly tied down, which caused items to shift around blocking the rear door to open. The driver had to drive the truck forward and rapidly apply the brakes to shift things around again to allow the truck door to open. This resulted in several items being damaged. The remainder of my HHE finally arrived at 8 pm, December 30, 2022, by yet another independent contractor hired by Witty Movers. I filed a complaint with CSI Pros for property damages. I expected CSI Pros would gather all pertinent information and decide whether Witty Movers was negligent. CSI Pros only reviewed the insurance for damaged goods and did not investigate whether Witty Movers had acted negligently in properly securing my HHE. In short, do yourself a favor and do not do business with either of these two companies. Neither company has a clue what good customer service means. A little but of customer service goes a long way and I wouldn't have been compelled to make this post.

    They broke my dresser and decided to drill random screws into it and not mention it was broken

    My move was brokered out to this company from Dedicated Van Lines, a company that misrepresents itself as long-distance movers. Relocating from Pennsylvania to New Mexico with this company was hands down the most egregious moving experience of my life. I do not know how to capture the level of dysfunction and fraudulent business practices fully but I shall try. They are the worst: 1. they doubled the cost of my move, 2. they destroyed and/or didn't bring ~$6k worth of my belongings, 3. my boxes were riddled with rodent feces, 4. they were ~2 weeks late, 5. when I called to get an updated delivery estimate their phone numbers were coming back disconnected and I thought all of my property was stolen for 24-48 hours, 6. it took 6 months for them to finally respond to my property damage claims which only happened after I began consulting plaintiff attorneys and threatened them with litigation, 7. the settlement they offered covered ~0.05% of the value of the property they damaged, destroyed, and didn't deliver. Basically, you are better off using anyone but this company. Additionally, under no circumstances book a move through Dedicated Van Lines, they are equally as fraudulent as Witty Movers and Delivery.

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