I cannot speak highly enough about our experience and the treatment we received from Chase at North Beach Recovery. Our vehicle did not make it through the huge puddles left in the 4x4 area after a long night of heavy rain when we found ourselves stranded in the middle of one, Ronda assured us Chase was on his way and would be to us as fast as possible. Chase was very professional and assured as that as bad as it was, he would get us out. That he did, even in the knee-high water he was pleasant and efficient at his job.
Chase had my truck on his flat bed and said we need to get you off this beach before tide and that he did! I'll tell you what, that ride off the beach on the flat bed was something I will never forget. Chase knows that area and maneuvered it like a champ. He wasted no time in mentioning to me once we were back to the yard that I should work on getting a rental because it was Saturday morning and the only rental place in the Outer Banks closed at noon. Chase could've been done with us when he dropped us and our vehicle off at his yard, because the tow job was complete. However, he knew we were tourists on vacation with no contacts and no cab services in the area. He doubted we could get an Uber but told us to try and he would be back to check on us. This was the point I thought we would have to hitch hike or offer a complete stranger money to get us to Kill Devil Hills Enterprise before they closed, and we were stranded until Monday. Like a knight in shining armor, he can back about 30 minutes later to see if we had any luck, which we hadn't. It was at this point he offered us the opportunity to rent one of his extra vehicles so we could get to our rental and finally get started back home. Chase went above and beyond for my family, by making sure we were safe and had a way to secure our trip home. We were perfect strangers to him, and he treated us like friends he had known for years. After reading some of the negative reviews I would also like to add that while many of you are complaining about the prices, you clearly did NOT do your homework on the OBX and driving on the 4X4 beaches. Yet you want to blame the person who was there to help. Day or night, weekday or weekend. I have a very hard time believing half of these negative reviews because Chase is an honest hard-working individual who is there in a time of need when us vacationers are stuck (literally), If you would've researched your vacation, you would've known to lower your PSI and that the cost of a tow is quite pricey on that end of the earth. To Chase and Ronda you were angels in our time of need, and we appreciate you more than you will ever know. read more