Called Va Door to get an estimate on door replacement and installing an opener. Randy showed ur,…read moreas planned, and promptly started his door inspection.. Cutting to the chase, he found that my garage configuration would not support an opener installation. After his door inspection, he debriefed my wife and I. He took me quite by surprise when he said "I believe all your door needs is a minor rail adjustment", which he did. The door is operating as advertised now. He re-located one rail by 1/2 to 3/4 in. FIXED!!! Thanks to Randy, a real PRO!!!

Just installed two new garage doors before noon. Fast and quality work. Our installer was Austin,…read morehe is punctual, works steadily, and is very polite. I highly recommend him.

Took a bit of time to get scheduled because of Covid but did good job of customer service, fixed…read moreour problem, for a raise price. All around happy with their service.

They were so nice and honest. I thought I was going to have to get a new door. He fixed it and…read moreeven fixed what I did back in December.

I had a new garage system installed last year because I was struggling with the garage door…read moreconsistently working during extreme temperatures -- both hot and cold. I've had multiple technicians come out, and each time they've blamed the issue on superficial causes like cobwebs or nearby leaves. Despite these repeated visits and new system, the core problem has never been addressed or resolved. When the system was installed, I was told that my purchase came with a membership that would cover future service visits and repair costs. (Every visit came with a $69 charge -- even when no work was done). I recently called in to report the same recurring issue and was told they would check on my membership status and call me back. They never did. A technician showed up anyway, gave the same vague explanation, and again did not resolve the actual issue. Afterward, I was informed that my membership had expired just two weeks prior. Not only that, but they claimed that even with an active membership, I'd still be responsible for the $69 fee -- completely contradicting what I was told at the time of purchase. The technicians themselves were polite, but friendliness doesn't fix a broken system or justify misleading service terms. I'm now left with a garage system that I'm almost certain will continue failing whenever the weather gets extreme. The worst part is the total lack of transparency and communication from the company's management about what the membership actually includes. If I had known my membership had expired -- or that it didn't cover service calls as promised -- I would not have scheduled a visit at all. This company's service model is misleading and ineffective. If you're looking for a reliable garage door provider with clear policies and real solutions, look elsewhere.

Lion responded quickly and scheduled next day service…read more Chris Smith installed new torsion springs on my two garage doors. He is proficient and competent. Before installing the new springs, he inspected and evaluated both doors. The work area was clean when he got done and the doors work perfectly. I though the final cost to be a good value. Chris was able to apply discounts because of my senior status and being a veteran. I called Lion because they advertised as a Williamsburg business. There was no repair service closer (45 mi). I later found out that the dispatcher I spoke to was in Virginia Beach (85 mi) and Chris was dispatched from Fredericksburg (also 85 mi). Chris did not have exact replacement springs on his truck and calculated a substitution from the parts he had. I have done garage door spring replacements myself several times and am aware of the requirement for springs to be sized correctly with the door to ensure long life and smooth operation. The original springs lasted 20 years. 7-10 years is generally considered the lifetime of a typical set. Lion warrants their service for 1 year. My fingers are crossed that the substituion will last the typical 7-10 years. A 4-star review instead of 5-star because the jury is still out on the longevity of this substitute installation and the fact that the dispatcher was not candid with me about how far away from me the business is. Chris alone would earn a 5-star review. I can only hope that warranty service will be forthcoming, if necessary.

Had an excellent experience! We made the call and a few…read moredays later, Mike came by to show what he could do for us. We wanted to replace everything from the rails, door, and opener. Mike explained everything with clarity and answered all the questions we had. He even answered questions we didn't think of! Mike made a few nice recommendations such as frosted glass windows, which turned out perfect! Communication was great. When ask for, Mike provided us with proof of insurance which was confirmed by the agency. We went ahead and ordered doors and a couple of weeks later they were installed! We felt we got a great value for the cost. Would recommend to anyone in need of a garage installation!

I booked Sears Garage Door Installation to replace our outdated garage door opener and to make some…read moremuch needed repairs to the doors themselves. I was impressed with Sears from the beginning - they provided me with an in-person quote for the work the same day, and set me up promptly with an appointment the following week. Mike, who both did the quote and fit the new opener for us, was prompt, courteous and did a great job with his work. I was really impressed and would definitely work with Sears again. EDIT: I just realised Mike also fixed our broken house number above the garage which was so kind!! Thank you so much.

Had this company install five doors several years ago. Very happy with the doors, but the grouting…read morebegan to mold right away. Owner came out and acknowledged that the installer used the wrong type, but never did anything. He later changed his tune and said it was just living in Hampton Roads. Funny, none of our other doors or windows have that problem. Don't use this company!

I had a broken spring on a garage door system that had just been replaced a month earlier by a big…read morename company. Definitely did not want to use them again. Brian was referred to me by a neighbor. I'm very happy with my choice! Great communication, fast service and very reasonable pricing. I highly recommend!

Called and left a message regarding I needed a garage door repair, didn't even get a call back,…read moreshows a lot how this person runs their business. At least next time I know not to even bother.

I purchased a garage door opener from Lowe's to replace an old one that was not working. Harley…read morefrom Northeastern came to do the job and was very courteous, professional, and communicative every step of the way. The price seemed reasonable to me, as I had gotten another quote from someone with no real experience replacing a garage door opener and it was only a little more to get someone experienced like Harley. The peace of mind was worth it. Highly recommend!

From the owner: Northeastern Garage door has been in business since 1989 and is committed to providing top-notch…read moreservice to satisfied customers. As the largest Clopay dealer in the region, we offer the best styles, designs, and warranties in the market. Our skilled team ensures every installation is done with care, aiming for your complete satisfaction. Whether it's a large commercial project or a garage door for you home, we're here to serve you with excellence. Trust us to be your garage door company for generations to come. Call today and find out!

I had a good experience with Mike as he repaired our garage door. He suggested on some maintenance…read morethat should be done on our door to avoid a recurrence of the problem. He was very professional and efficient.Will highly recommend.

Downgrade my Dec 18 review. 4 months & $1700 later the entire system broke with a grinding…read moreshrieking halt ! Garage door stuck midway ! The tech said "I can't come until next week! " so I ordered an emergency repair so I wouldn't be left vulnerable with my garage open all weekend. New emergency repair expert opinion : Wrong springs & motor too low resulted in a broken cable . I asked for refund for the emergency repair with no response. The tech didn't call to schedule a repair the following week as promised. Stay away ! They will ghost you! Happy Ending: I was able to get it properly repaired by another Co for half the cost . Do your due diligence and Let the buyer beware !

Bryan is phenomenal , he is very professional and knowledgeable in what he does. he was on time and…read morekept good communicatio. he fixed our garage door and replaced the motor and gave us a great deal on the work. we highly recommend Bryan . he is super friendly and hardworking. we will for sure call him for all our garage door needs !

Brian is a nice guy and I hate to review him like this but his work is horrible. First off…read moreinstalling went off schedule because of the supply house which I would understand but not with the other circumstances. It took a month longer to install then originally planned. There was always something that came up. I was understanding because I'm not in a hurry but I would have to call him, he never called me. He installed the wind braces crooked which I mentioned on the walk thru but besides drilling more holes in the door my options were limited. Then I have been trying to get him back here to fix the hinge he missed(shown in picture) the wheel that is in the wrong hole(shown in picture) and extend the outside trim down. He was supposed to show up multiple times and has never shown up. While doing a detailed audit of the install I noticed he installed old hinges on my new door. That is not what I payed for. Do not use this company.