Took a bit of time to get scheduled because of Covid but did good job of customer service, fixed…read moreour problem, for a raise price. All around happy with their service.

They were so nice and honest. I thought I was going to have to get a new door. He fixed it and…read moreeven fixed what I did back in December.

Had an excellent experience! We made the call and a few…read moredays later, Mike came by to show what he could do for us. We wanted to replace everything from the rails, door, and opener. Mike explained everything with clarity and answered all the questions we had. He even answered questions we didn't think of! Mike made a few nice recommendations such as frosted glass windows, which turned out perfect! Communication was great. When ask for, Mike provided us with proof of insurance which was confirmed by the agency. We went ahead and ordered doors and a couple of weeks later they were installed! We felt we got a great value for the cost. Would recommend to anyone in need of a garage installation!

I booked Sears Garage Door Installation to replace our outdated garage door opener and to make some…read moremuch needed repairs to the doors themselves. I was impressed with Sears from the beginning - they provided me with an in-person quote for the work the same day, and set me up promptly with an appointment the following week. Mike, who both did the quote and fit the new opener for us, was prompt, courteous and did a great job with his work. I was really impressed and would definitely work with Sears again. EDIT: I just realised Mike also fixed our broken house number above the garage which was so kind!! Thank you so much.

Doormaster really did a wonderful job fixing my garage door when a spring broke. They were quick…read moreand went out of their way make sure I was able get my cars out of the garage and continue with my day. I especially appreciate that they came out earlier than their normal work day and were complete in minimal time. The cost was reasonable with no extra charge due to the early hour. Great job and thank you!

These guys are awesome!!!! My garage door opener was purchased in 2004.....James fixed me up in 20…read moreminutes....could not ask for more!!!

Wow, what can i say but i HIGHLY RECOMMEND you don't skip reaching out to Zooks for your garage…read moredoor services. 9am Monday morning we hit the garage door opener and our spring snapped! The cables came loose and we reached out to Zooks who could fit us in the same day, within a couple hours. They arrived on time, got started right away, and were done within no time. By about 12:30, we were back in business. Very reasonable priced also!

If you have a issue with a garage door, I highly suggest that you call these folks! They showed up…read moreon time, completed the task at hand without skipping a beat. They adjusted my springs, cables, installed new wall opener, and computer board on LiftMaster. And very reasonably priced!! Make the call you won't be sorry.

I had a broken spring on a garage door system that had just been replaced a month earlier by a big…read morename company. Definitely did not want to use them again. Brian was referred to me by a neighbor. I'm very happy with my choice! Great communication, fast service and very reasonable pricing. I highly recommend!

Called and left a message regarding I needed a garage door repair, didn't even get a call back,…read moreshows a lot how this person runs their business. At least next time I know not to even bother.

Called Va Door to get an estimate on door replacement and installing an opener. Randy showed ur,…read moreas planned, and promptly started his door inspection.. Cutting to the chase, he found that my garage configuration would not support an opener installation. After his door inspection, he debriefed my wife and I. He took me quite by surprise when he said "I believe all your door needs is a minor rail adjustment", which he did. The door is operating as advertised now. He re-located one rail by 1/2 to 3/4 in. FIXED!!! Thanks to Randy, a real PRO!!!

Just installed two new garage doors before noon. Fast and quality work. Our installer was Austin,…read morehe is punctual, works steadily, and is very polite. I highly recommend him.

I had a new garage system installed last year because I was struggling with the garage door…read moreconsistently working during extreme temperatures -- both hot and cold. I've had multiple technicians come out, and each time they've blamed the issue on superficial causes like cobwebs or nearby leaves. Despite these repeated visits and new system, the core problem has never been addressed or resolved. When the system was installed, I was told that my purchase came with a membership that would cover future service visits and repair costs. (Every visit came with a $69 charge -- even when no work was done). I recently called in to report the same recurring issue and was told they would check on my membership status and call me back. They never did. A technician showed up anyway, gave the same vague explanation, and again did not resolve the actual issue. Afterward, I was informed that my membership had expired just two weeks prior. Not only that, but they claimed that even with an active membership, I'd still be responsible for the $69 fee -- completely contradicting what I was told at the time of purchase. The technicians themselves were polite, but friendliness doesn't fix a broken system or justify misleading service terms. I'm now left with a garage system that I'm almost certain will continue failing whenever the weather gets extreme. The worst part is the total lack of transparency and communication from the company's management about what the membership actually includes. If I had known my membership had expired -- or that it didn't cover service calls as promised -- I would not have scheduled a visit at all. This company's service model is misleading and ineffective. If you're looking for a reliable garage door provider with clear policies and real solutions, look elsewhere.

Lion responded quickly and scheduled next day service…read more Chris Smith installed new torsion springs on my two garage doors. He is proficient and competent. Before installing the new springs, he inspected and evaluated both doors. The work area was clean when he got done and the doors work perfectly. I though the final cost to be a good value. Chris was able to apply discounts because of my senior status and being a veteran. I called Lion because they advertised as a Williamsburg business. There was no repair service closer (45 mi). I later found out that the dispatcher I spoke to was in Virginia Beach (85 mi) and Chris was dispatched from Fredericksburg (also 85 mi). Chris did not have exact replacement springs on his truck and calculated a substitution from the parts he had. I have done garage door spring replacements myself several times and am aware of the requirement for springs to be sized correctly with the door to ensure long life and smooth operation. The original springs lasted 20 years. 7-10 years is generally considered the lifetime of a typical set. Lion warrants their service for 1 year. My fingers are crossed that the substituion will last the typical 7-10 years. A 4-star review instead of 5-star because the jury is still out on the longevity of this substitute installation and the fact that the dispatcher was not candid with me about how far away from me the business is. Chris alone would earn a 5-star review. I can only hope that warranty service will be forthcoming, if necessary.

Very quick response times and flat rate options!…read more Excellent garage door repair service and finished the job in under an hour, even with the additional support needed for the bracket!!! I HIGHLY recommend this company to anyone who wants FAIR, QUICK, QUALITY service. No one likes to pay for unexpected repairs, but I would gladly pay top dollar to a professional company like this who respects their customers time.

Quick. Very responsive. Installed already . Fair price. I would highly recommend this service.read more

Had this company install five doors several years ago. Very happy with the doors, but the grouting…read morebegan to mold right away. Owner came out and acknowledged that the installer used the wrong type, but never did anything. He later changed his tune and said it was just living in Hampton Roads. Funny, none of our other doors or windows have that problem. Don't use this company!