Dr. Szyperski's office provides phenomenal service to all of its patients. The clinic has the charm and trustworthiness of a local small business where you can feel that you can build a relationship with the staff and your dentist, and the level of attention to detail also provides a warm and welcoming experience during your visit. Many cringe and fear going to the dentist, but at North Bay Smiles, it feels like a trip to the spa as you are warmly greeted and may dip your hands in moisturizing paraffin wax to set while you receive your dental cleaning. At first visit, they send you home with flowers, and they have a special offer for free custom-fitted teeth whitening trays as a new patient if you mention it at your first full visit! (see their website for details) No other dentist I've been to has offered so many amazing free services and add-ons to make your experience special. As a health care provider - in training, I can really appreciate the level of professionalism and care that North Bay Smiles provides. read more

I had high hopes for this dental office when I first started going. At the time, I was living in Petaluma and wanted to make the most of my benefits to stay on top of my dental health. My first visit went smoothly -- I had a cracked filling that was repaired without much issue, and it gave me a sense of confidence in the practice. That changed quickly. The doctor convinced me to place a crown on a tooth that had previously undergone a root canal. My prior dentist had been monitoring it and wasn't in a rush to do anything, but this provider made it sound like a necessary next step for my health. I trusted that advice. But from there, the entire experience became a mess. What should have been two appointments turned into four. I had to come back repeatedly because the temporary crowns kept cracking -- twice. Each time I tried to communicate that something felt off, that it was uncomfortable and gross to have a cracked piece in my mouth, I was met with attitude -- like I was an inconvenience. I wasn't being dramatic; I was just asking for care that should have been basic. What made it worse is that every visit felt rushed. I came in kind of urgently for the final crown because the temporary had come out again, and she barely looked me in the eye. While placing the permanent crown, she let dental debris and chemical dust fall on my face. At one point, she even grabbed my face abruptly. The whole interaction lacked any gentleness or bedside manner. Going to the dentist puts you in a vulnerable position -- you're literally lying down, mouth open, trusting that someone will care for you. After spending close to $2,000 with insurance, the bare minimum I expected was kindness and attention to detail. Instead, I was dismissed repeatedly when the temporaries fell apart, made to feel like I was a nuisance, and given treatment that felt rushed and careless. To top it off, all services must be paid for upfront, and despite the inconvenience and multiple return visits, there was no offer of compensation -- not even a basic toothbrush. And I was now driving close to 40 minutes each way after moving, just trying to get the work finished. I don't know if it's the materials she uses, but the quality felt low, and even now with the permanent crown in, it looks nice but I don't feel confident in the work. I honestly felt compelled to leave this review, which isn't something I normally do. But this was a stressful and disappointing experience -- and not one I would ever choose to go through again. read more

North Bay Smiles - Cosmetic Dentists Near Me - Petaluma, California

See all

My wife and I have been patients at North Bay Smiles for several years and had generally positive experiences with Dr. Szyperski and her team. However, we've decided to discontinue care. We initially chose NBS because they were in-network with our insurance. Over the past year, we began receiving bills for routine cleanings. After paying them, we followed up and were told our insurance denied coverage because the appointments were scheduled a few days prior to our next six-month eligibility window. NBS initially acknowledged this should have been caught when the appointments were scheduled. We understand that insurance coverage can be nuanced, but we also believe it's reasonable to expect an in-network provider to be familiar with a major insurance company's guidelines and help ensure their patients stay within coverage on something as routine as dental cleanings. We brought the issue up to Dr. Szyperski, and she immediately dismissed it as an insurance problem. The coverage rejection was framed as the insurance company being misleading, and there was no accountability or empathy for the nearly $500 we paid out of pocket for services that would normally be fully covered. She even went so far as to ask if we expected her to work for free and confusingly put it on us to decide if we wanted to pay the remaining balance or not (we did). We didn't necessarily enter the conversation looking for a refund or credit, but the lack of any ownership or empathy was disheartening. We don't intend to discourage anyone else from seeking treatment at North Bay Smiles--it was a solid dental practice for us up until that point, and I appreciated that they didn't recommend treatments unless they were absolutely necessary. But at the end of the day, I won't support a business that costs me money and doesn't appear to care. read more

I have been going to NBS for over a decade. Their past team was wonderful. I developed a serious health condition 5 years ago that makes me allergic to perfumes and heavily scented items. When I told the dentist I had an allergic react to one of her staffs perfume she said nothing and was not concerned. It was why I put my cleaning off. There was no respect show to areas that were super sensitive since having Invisalign done, When I was getting my teeth cleaned two weeks ago the doctor hit two spots cleaning my teeth --which sent nerve pain in my mouth---making me nearly jump out of the chair, She then tried to clean that area again stating, "I thought I would sneak in there again" when I was clearly in pain. The staff is not trauma informed and I would avoid this dentist, especially if you have dental trauma. Also, the work is not as good as it used to be. A filling should not be falling out after only three years--and the work should be on the dentist to fix if their work does not last longer then this. read more

Look no further this little gem is the BEST!! Doctor S. And her amazing staff are so hospitable, warm and kind. I came in for an emergency replacement crown. They got me in right away, made me feel so comfortable and even got my crown in faster than the quoted time! I've always hated going to the dentist, it's so scary! But now I'm so excited to go and take care of my oral health. I went in today for a cleaning, this is the first time ever my teeth don't hurt after!! Thank you North Bay Smiles this girl is all smiles!!! P.S. they give you flowers your first visit.... Like what!?! THE BEST. read more

North Bay Smiles - Welcome Flowers :) - Cosmetic Dentists Near Me - Petaluma, California

Dr. Szyperski has been my dentist for a number of years. The dental work she's done has always been very good. I've been satisfied. However, the dental work I need to have done currently is a different story. I had a deep cavity in a lower front tooth. The tooth couldn't be saved. It had to be pulled. Dr. Szyperski offered me only two options to replace the missing tooth. 1) A dental implant the most extreme & expensive option. 2) A stationary permanent bridge. That involved extracting two healthy teeth and using the stronger teeth on either side of the gap to attach the bridge to. Though the cost was less than the first option, I was floored to find out that after insurance my portion would be $3861.00! I decided to wait before scheduling to have the work done. The thought of pulling two healthy teeth and the price left me unsettled. I'd rather be toothless. My bottom teeth are very visible though. I couldn't handle the glimpse of the toothless aging woman when passing a mirror any longer. So, I decided to search the internet for other possibilities. Found 2 options that seemed interesting. At first, I only sought a second opinion from another dentist. Then decided just to change dentists. Not easy to change after 48 years. I'd been through 3 different dental practices changing hands in that same building. Got up the courage and did it anyway. So, I decided to call the office of the dentist my extended family raved about for years. Nearly dropped my teeth (pun without apology) when the receptionist said they had an appointment for the next day. New experience! I'd assumed all dental offices had no available appointments for 2 to 3 weeks, sometimes longer. I arrived, was shown to the room and the dentist came in immediately. I told him my situation and the 2 options I'd found then asked him if they were viable options for me. He said, "absolutely, those two as well as several others. Then told me the one he'd choose if it were him." Happened to be one of the two I'd found on the internet. He said, "it was more than adequate and the least expensive." Couldn't believe it. Instead of $3861.00 it was $251.00 after insurance. Walked to the front desk to schedule an appointment to make the mold. Once again, appointment available the next day. Walked to my car overjoyed in delight. At the same time equally fuming & ticked-off by the withheld information by Dr. Szyperski, who'd only given me the two most invasive, expensive options at the furthest end of the spectrum of possibilities. Previously, while in the office the new dentist came to her defense as many medical professionals will. Saying, "not all dentists are aware of the modern options available that have been proven to be reliable." Offering one more reason to make a change and move on. read more

This was my first time coming to office everyone was super nice and welcoming! My husband and his family have been coming here for years. I am happy my husband told me to come to this dentist. I would definitely recommend this place. They were very informative what treatment I needed and very gentle during my cleaning. read more

North Bay Smiles - Cosmetic Dentists Near Me - Petaluma, California

Going to the dentist has always made me nervous and gave me anxiety because of prior experiences going as far back as when I was a young child. For the first time in a while I was finally satisfied with how I was treated at this dental practice. Everyone on the staff here was courteous and Dr. Szyperski made sure my comfort was her number one priority and kept checking to make sure I wasn't in pain - especially during the times when I had to keep my mouth in an uncomfortable position for a long period of time while she did what she needed to do to fix my tooth. Little things like that were appreciated. Dentists I've gone to in the past hadn't listened to my concerns in the past regarding my sensitivity to Novocaine or cared at all. The folks here did. They were also great with my time and fit my appointments around what works for me. The previous dentist I had would book an appointment and at the last minute would make me reschedule more often than not. I'm definitely satisfied with the service so far and I hope this attention to detail to their patients continues. read more

I've only been here once so far for a routine cleaning, but I have a good feeling about this place. Due to the pandemic, they lost some of their staff, leaving Dr. Szyperski to fill in the gaps. I saw her wear many hats in my short visit -- x-ray tech, dental hygienist, receptionist, and of course, dentist. She handled the additional workload incredibly well and didn't rush through anything. read more

Dr. Szyperski and her entire staff are absolutely wonderful! I recently had some work done and it was all completely painless. My daughter had a cleaning as well with the hygienist and she was very flattered with the feedback she received. read more

They were very accommodating to my work schedule and the urgency of my situation. Dr. Szyperski is nice enough but she can be a little offensive, although I don't think she means to be. She has that cold dentist/doctor way of speaking to you. Sometimes I feel like doctors don't stop to think what kind of background you might come from that might have brought you to be under your current situation/circumstance. Or that because of your background you might have these conditions/issues you are having to deal with. I've had the privilege of having had some really great dentists that made sure to be empathetic, kind, and considerate of their patients when explaining certain aspects of their procedures/care. I wish more doctors would take this approach in their treatment of patients, because lord knows going to the dentist sucks enough without the feeling that this upper-middle class white person is judging you based on your teeth. Overall, I feel like they do their best to provide good care for their patients. Also, the receptionist, Margarette is super sweet and helpful. read more

I got a veneer put in on my front tooth about two years ago at this office and since then my tooth next to it has been consistently moving backwards and behind the front tooth to the point now where my smile is ruined and when I smile in photographs there's a huge shadow and it looks very bad. I'm very disappointed with this obviously. When I confronted the dentist about it she denied that it had anything to do with the tooth implant when it clearly is directly related and the tooth is clearly a little bit too large for the space. I went to an orthodontist and they are telling me that it will cost $3500 to get it to move back in alignment with my front tooth using a set of Invisalign retainers. The original tooth cost around $1700 so it's going to cost twice that amount to fix the damage that's been done to my smile. Unless this dentist is willing to pay for me to fix my smile I do not recommend using this dentist because of these shady practices and her inability to admit that something that she did to my mouth is causing me this amount of disappointment and frustration. read more

North Bay Smiles - Cosmetic Dentists Near Me - Petaluma, California

This is a long overdue review of North Bay Smiles, because I've been a patient of Dr. Szyperski for over 5 years now. All I can say is, I lucked out when I needed to have a tooth looked at on a Saturday, right after moving to Sonoma. North Bay Smiles was the only office that was open. They also happened to be a top-notch dental practice, so I'd found my new dentist! This was about the time my teeth started experiencing all sorts of issues -- crowns, fillings, chipped teeth (wear your night guard kids!), tooth implant. I've been *very* thankful that I chanced on Yvonne and her awesome team. Everyone is super friendly, kind and upbeat, and professionals at what they do -- which has made getting through a gauntlet of repairs as easy going as possible. I can't recommend North Bay Smiles and their great work highly enough! read more

I would not recommend this practice. I went for a standard cleaning (100% covered twice a year by my insurance). Our initial visit went fine. The dental hygienist recommended a deep cleaning and I said to get my records from my previous dentist because I've had it done previously. I never heard back from them regarding it until my 2nd visit approx 6 months later (again for a standard cleaning). At that time she again recommended a deep cleaning and said will look into getting my previous records and see how much insurance will cover. Then I receive a bill in the mail a couple of wks later for $60. I called them to find out what that was for, and pretty much the dentist (Yvone Szyperski) got on the phone and said "looks like someone dropped the ball by not informing you that you were getting a little more than just a standard cleaning because you have periodontal disease and will need to pay this amount". I told her this is unacceptable as this was never communicated to me, I thought I was getting routine standard cleaning. Then she says "I don't understand what you are looking for, do you not want to pay the $60, I pay a copay when I go see my doctor". uh duh! why would I want to pay money that I should've never been charged in the first place??? And you pay a copay when you go see a physician, not a dentist for a routine cleaning which all dental insurances cover! And when I told the dentist that I will not be returning to their practice she did not seem to be one bit concerned, and said "ok. let us know where we can send your oral xrays". I am furious with their lack of transparency, professionalism, and poor communication. It is really hard to find a dentist that is really just interested in treating you, and not trying to make extra money by recommending an insane list of expensive treatments you need to get. Needless to say I will NOT be going back to this place again, but I am hoping after reading this review they improve their services for their existing and future patients. read more

This office is great! The staff is all very friendly, and always accommodating when I call ahead needing to schedule or change my appointment. They're quick and efficient when I'm there, and do a good job at the same time. I like that they advocate the services they think I need for my dental health but don't push them on me in a way that makes me feel like they're just out to secure the sale like some dental offices I've been to who bully you or make you feel guilty to get you to agree to services you can't afford at the time. They also offer a paraffin wax hand dip if you'd like to leave with smoother hands, and my first appt they were so sweet and sent me home with flowers. read more

My family and I have been going to Yvonne Szyperski for roughly 20 years! We continue to see Yvonne even though we live in Rohnert Park and could see another Dentist closer to our home. We continue to go because of the great service and "easy going attitude of the staff" going to the dentist is never high on my list of things to do but the friendly staff make it a very nice experience. Thanks North Bay Smiles! read more

To those who have a bit of dental anxiety or had not so pleasant dental experiences, do yourself a favor and head over to North Bay Smiles!! Margaret is an absolute doll who totally makes you feel welcome as soon as you walk in. The dental hygienists are sweethearts and Dr. Szyperski is amazing! She is efficient, thorough and gentle. I refuse to see any other dentist in the area, check her out and you will see why! read more

I hadn't been to the dentist in far too long, Margaret and my first hygienist Dina made me feel so comfortable and welcome that my only regret was not coming in sooner! On my second visit Karen and Dr. Szyperski were so understanding and really went above and beyond to make sure I was not experiencing any discomfort or anxiety. Both times they were incredibly efficient and I was amazed how quickly they completed the procedures. I really can't recommend Dr. Szyperski and the team at North Bay Smiles more emphatically; they really are a cut above any dentist I've been to. read more

If I could give Northbay Smiles 10 stars I would. Dr. Szyperski, Karen, Margaret and Julie are amazing! When my insurance coverage changed and I had to find a new dentist I came across Dr. Szyperski and I will say that what a blessing! She is by far the best dentist I have ever had and I adore her and her staff. I used to have a major fear of the dentist and since seeing S and her staff I no longer have a fear, even after a recent cavity filling and crown replacement. If I have my way, she will be my dentist forever. If you are looking for a new dentist go to Northbay Smiles. You will NOT regret it read more

A very friendly relaxed non-judge mental environment. Great job ladies! And I'll work on my flossing:)

Dr. Szyperski and her team are excellent! This is personalized care at its finest. Dr. Syzperski is diligent and takes utmost care of her patients. Her and her team are friendly, knowledgeable, and professional. They have a clean office, no wait time, and state of the art technology. You can feel 100% safe that your teeth and health will be top priority here. If you have had bad experiences with other dentists, don't give up until you try North Bay Smiles! Dr. Syzperski will take good care of you and ease any concerns you have. read more

The Team at North Bay Smile has taken care of me and my family for over 25 years. Since Dr. Szyperski took over the practice over 8 years ago, the quality of the care and the expertise of her staff continues to be nothing but incredible! They have been together for so long, they work together very well. You feel cared for the moment you step into the office and are greeted by Margaret. Dr. Szyperski is sensitive to you and knows how to make it easy for you. She and her staff earn 5 Stars - Steve from Petaluma 25+ Years Patient read more

This is an update on my previous angry one star review. After putting in a claim with the better business bureau north bay smiles made sure that my credit wasn't affected by their mistake and apologized profusely for making this mistake. After calling me to make sure they had settled the issue (I was still frustrated by the mistake but I felt they did all they could to rectify the situation), the doctor herself called me today to make sure that my credit had not been affected and to once again apologize. I am very satisfied with how this issue was dealt with, and I did feel that they were truly sorry. They provided very good dental work and if it wasn't for the issues with their account management I would recommend them. read more

I have been coming to North Bay Smiles for a couple years and would highly recommend them. Dr. Szyperski and her team are very attentive, thorough and very caring. Her entire office always remembers me and my family and are so sweet complimenting my new baby. The wait time is always minimal to none, they go over everything very clearly and get you in and out quickly. Another little perk is the paraffin treatments that they do (for free) if you mention it. I have never seen that before and it was lovely. Do yourself a favor and pick this dentists whenever you need one...you will not be disappointed! read more

I actually enjoy going to get my teeth cleaned here! These ladies are the best, shout out to Margaret up front and all the assistants as well. Nicest group and they all genuinely care about their patients. The Dr. is very trustworthy, gentle and efficient. Nothing but good things to say about this place. They are so welcoming and do excellent work. read more

I'm sorry but, going to the dentist is never Woohoo. That being said, I was bummed when my dentist retired a few years ago and very grateful to my friend who recommended this office. Only positive things to say: professional, knowledgeable, up to date, friendly....they turn down the radio for me so I can relax...they make sure I am comfortable. No complaints. read more

I had not been to a dentist in over 10 years due to past experiences with awful dental work and horrible service. I met Dr.Szyperski at a bridal expo and immediately felt comfortable with her. At My first appointment Margaret and Karen made me feel like I was the main priorty the whole time! Now we joke around because I am so comfortable while getting work done that I sometimes fall asleep. My husband now goes to Northbay Smiles and is always impressed with the quality of service provided. We found our forever dentist! Highly recommended! read more

The ladies at North Bay Smiles are friendly and professional. The office is clean and quiet and I didn't have to wait long for my appointment. I got a cleaning, exam and referral for a root canal in under 2 hours which was fantastic. read more

This is a great dentist! I had a great experience the whole time! Would highly recommend this dentist to anyone, especially those of us who don't really enjoy the dentist! Thanks ladies see you all soon! read more

I cannot say enough good things about North Bay Smiles! Outstandingly wonderful staff, so warm and welcoming, even from the very first phone call. I really felt that they genuinely cared about my comfort and ensured I received the best care possible. I needed an emergency appointment just a few days before I was going on vacation for a week. They got me in as a new patient the next day for an exam and I got my teeth fixed the day after that! And it gets better! At my first appointment they literally gave me flowers, offered a complimentary softening paraffin wax dip for my hands, and made a mold of my teeth for FREE whitening trays (and as I understand it they give you free bleach gel at your routine cleanings, as long as your a patient there)!!! I kid you not! Without a doubt, North Bay Smiles was absolutely the best experience I've ever had going to the dentist. Just above and beyond! All smiles here :) read more

Northbay smiles is filled happy and helpful staff. They fit me into their schedule quickly when i have an emergency. Dr szypersko is a great dentist who friendly manner and expertise makes going a pleasure. read more

The pros: A. Karen, the dental hygienist is super sweet and informed me of what was happening along the way. B. The office was clean, and the dentist seemed competent C. At the first visit the dentist asked what was important to me & seemed to want to try and get to know me The cons: A. The front desk person who does billing is very nice but doesn't seem to know how to bill properly. My husband and I both went in for fillings. For some reason they wanted to charge me an extra $25 fee that they didn't charge my husband. They said the insurance company is the one who charges it. That's weird because we both have the same insurance so why wouldn't we both be charged the $25 fee? When I asked the billing lady this question she said "I don't know where these numbers come from the computer just comes up with them"... umm isn't that your job to know? Also when I called my insurance company they said that the dentist office should not be charging me this fee. When I called the dentist office back and told them this they apologized. When I went in the next time the dentist try to explain this by saying that since I was a new patient they were just trying to learn my insurance. B. We paid our portion of the bill upfront the day of service. Then about a week after the date of service we received a bill in the mail for several hundred dollars. When I called the dentist office they said that they hadn't received insurance reimbursement yet but once they did the bill would be adjusted, so not to worry about it at that time. Well then why send out the bill? The receptionist had obviously communicated my concerns to the dentist. The next time I went in she said it would require too much time to send out two bills.... doesn't it take way more time to send out two bills than just to wait until the insurance pays their portion and then send out a bill? And the dentist said something that made me really upset and is the main reason I'm not going back: "we are billing your insurance as a courtesy for you, some dentists don't even take insurance".... oh I'm sorry that my insurance is inconvenient for you. I will take my insurance and go to another dentist who is happy to bill Insurance for me. C. I considered going back to give the office another chance. But then I was talking to a coworker one day and she told me how unhappy she was at this office as well. That sealed the deal for me and I found another dentist! 1/29/17: after reading my yelp review i spoke with the dentist personally and she apologized for misspeaking and for my poor experience read more

Dr. Szyperski's office is a positive experience from the minute you make the phone call until you settle up at the business counter. I called with a broken tooth and Margaret got me in that morning. Two days later, the temp crown was done with professionalism and concern for my comfort. As I was a new client and had new insurance, the office princess Sherell called my insurance carrier with the determination of a terrier (it was truly necessary!) and got the info needed to process my claim--all this before my temp crown was completed! I am confident in the level of expertise by Karen, the hygienist and Dr. Szyperski. I happily recommend them to anyone in need. read more

I love going to this office I typically hate going to the dentist, but with them it's not that bad. They are very nice and care for there patients. I have braces so being able to get such good cleanings is great, because it's not always easy. Definitely will continue to attend this office and highly recommend it to others. I also love he way they work quickly, no wait time, and when I was running late today they weren't mad and understood that traffic sometimes gets in the way. read more

I love North Bay Smiles! I've had a couple of bad experiences with dental cleanings in the past, but you wouldn't know it since I've been going to North Bay Smiles. I almost fell asleep in the chair at my appointment because I was so relaxed! I love the hand paraffin wax and the relaxing music. Shannon was a really great technician as well! She did a great job without any discomfort at all. Do I even need to mention the free whitening for life? Major plus! read more

North Bay Smiles is amazing! They treat you like a VIP every time you go! Not only is their music awesome, which makes for a more enjoyable dentist visit but they offer a complementary parafrine wax treatment for your hands at each visit! In addition, they provide neck pillows, just in case you want to take a nap while your teeth are being cleaned, a cozy home-like atmosphere, free mouth guard cleaning, teeth whitening services, flowers to say thank you for choosing them as a dentist, and those are just to name a few. I think the office takes so much care and pays so much attention to detail due to the amazing women who work there. The office is very female based which I personally like as a lady because I feel my needs are being met with extra care. Not to say that men won't enjoy the experience but they might get more in tuned with their feminine side while at the dentist ;) If you aren't a patient yet, you seriously should be. read more

I've been going to North Bay Smiles for many years and I've yet to have a bad experience. Everyone there is always so cheery and wonderful to be around, at times I forget that I'm at a dentist office ! Every time I walk in the door I'm greeted as if I'm a member of their family, I love North Bay Smiles. read more

Northbay smiles is a great place to have your teeth maintained! Absolutely great staff friendly and efficient ! Glad that I go here because I feel like I am getting the best care possible! read more