Good experience. I'm 74 and one of my crowns (15) had chipped away. Their clean office handled all the insurance. No problems or issues at all. One appt for an evaluation and x-rays. A second stop a few weeks later for new crown placement. Everyone in their crew I found to be polite and professional. read more

There isn't anything about this group, except for support staff that I liked. They gave me some BS about teeth cleaning charges. Apparently they don't perform a regular/insurance covered cleaning. I had to pay out of pocket. Their junior dentist didn't understand what was to be done. The filing performed on outside of tooth was brown compared to my tooth color and rough. She also nicked the inside of my mouth. Dentist didn't disclose, but assistant did. After Novocain wore off it hurt and took a week to heal. Support staff is great, hygienist not so good and associate dentist is careless, with poor skill level. read more

No one likes to go to the dentist! On top of that, the costs are high and insurance (if you're lucky to have any) is sticky to deal with and won't cover all expenses. That said, I like Petaluma Modern Dentistry. The office staff are courteous and friendly. The dentist seems to me to be very knowledgeable and well-trained in the latest technology. The equipment in the office seems to be state-of-the-art, so you know that all has to be reflected in the costs to the customer. The hygienist was also very gentle and friendly. I recommend this business. read more

It was $400 for them to take an X Ray and only then mention that their specialist only works one day a month. Sent me home mouth still bleeding and did nothing for me. The first receptionist I talked to was not kind or helpful answering my questions and quickly hung up. Dr. Szutz was friendly but unhelpful. Updated to lower score: AI receptionists are awful, 0/10. read more

You overcharged me for cleanings that should have been covered by my medicare delta dental plan (they confirmed this over phone!) For three years i had to pay 200++ every visit! I think you are fortunate that i never issued formal complaint! And now you are sending me emails on what great members of the community you are. You take advantage of seniors!! read more

Turned me away because I couldn't handle 20+ X-rays even though I told them in advance that I gagged and have muscular dystrophy.

I was scheduled to be a new patient at PMD. I had provided adequate Delta Dental Insurance and set up for my first appointment which should have involved basic cleaning and x-rays. Under the Delta Dental plan there is no charge to the patient for this service. Before my appointment, I received a call that the charge would be $250.00 I asked why the extra scanning was necessary beyond basic x rays, and was informed that Dr. Horton required a CONE CT SCAN for new patients. I researched this procedure and found that it was done for Dental Implant Planning, Impacted Wisdom Teeth, and Treatment Planning for Complex Procedures. So the CT Cone Scan is beyond basic clinical x-rays to determine cavities. The amount of radiation from this CT Cone scan is considerably greater than basic x-rays, and not necessary for a first visit. If there were more complex dental procedures determined after my initial examination, then I could consider the CT option. I asked that I could just do the basic exam first, and elect not do do the CT scan to avoid excessive radiation, and Dr. Horton refused. So I'm writing this review for ethical reasons. Here is a dentist who knows he can charge the insurance company and patient more money by requiring unnecessary procedures, and exposing patients to excessive radiation, just to have a greater profit margin. I called two other dentist offices, and neither one of them required a CT Cone scan for the first patients. I obviously canceled my appointment with Mr. Horton. read more

I would not go here. Find a different dentist! This place is over priced and not great. I also am not sure if they are honest or in just such a hurry to diagnose! I went in and was told I need two crowns. One tooth was cracked and the other one had multiple cavities. I just got a second opinion and first they told me the X-rays they took were bad and didn't show the roots. I was told also I don't need the crowns. They can do fillings for the cavities and my tooth is not cracked! But what they missed was that my other tooth may have a bad root canal possible infection. But they couldn't tell because the X-rays were bad and didn't show the roots! It really sucks that you are just expected to trust these people to be honest. But you never know and it's all about the money to so many dentists. Thank god I went for another opinion!!!!! Don't go here. read more

Had a dental emergency with a possible infection/tooth abscess, I was told to go to modern dentistry by my primary office who couldn't see me immediately for an emergency on Monday morning. I was half way to the location when I got a call telling me they couldn't help me since they weren't my primary dentist despite the office accepting my insurance. I explained the unbearable pain that included face swelling, possible infection and how I was sent to them through my other dental office since their "sister offices". She continued to say she couldn't help me and wouldn't accept the secondary insurance through my parent. I pleaded with her explaining how I couldn't get in anywhere else and I needed to be seen and she continued to say she couldn't do anything. I called my insurance back and they said that location should've taken me despite what they were saying because everything they told me was against the way they should be doing things. Do not waste your time trying to be seen here for a dental emergency! The lack of care or even consideration by the office was unacceptable and unhelpful. Definitely should've looked at all the reviews on here before wasting my time and gas going down to their office. read more

I would have given 5 stars because I have always loved everyone in this office and have been a patient for years. Great care. They don't push unnecessary dental work in you. Sweetest staff...until the new front desk gal Rose, that must have replaced sweet Victoria. She is condicending and treated me like I was 12. For someone who should be the face of the office. She needs a serious attitude adjustment. Without going into all the details..let me just say I left pissed off. I had a great appointment with my fabulous hygienist..then had to deal with her. They need to either fire her, or teach her about customer service. I'm a hairstylist of 30 years here in Petaluma and know a thing or two about customer service. read more

They tried to tell me I had a gum disease and that I needed to pay $2,000. I was suspicious so I went to a different dentist and they were confused because I have very healthy gums. Do not recommend! read more

do not bother with this dentist. They will cancel your appointment that you have been waiting for 5 months and won't give you a new appointment until 6 months later! I have been going here many years (as my insurance only allows this place) and always disappointed with communication, the work they do and care. They have many dentists that work here for a short time and then leave. big red flag! read more

My Wife recently went to Petaluma Modern Dentistry as we have coverage there through Kaiser/Delta Care to have a chipped tooth looked at. She was advised that the tooth had to be pulled and then she would need an adjacent tooth crowned and then a bridge installed. The cost to pull the tooth was $539 or $1,359 for a "bone graft for ridge preservation". The cost to us, for the crown and bridge was $6,500. Total cost to us could have been as high as $7,859. We chose to get a second opinion from our local dentist. He took an x-ray and determined that he could remove the chip and save the tooth by putting a filling in place. We chose this remedy. Total cost to us will be about $300 to $400, AND my Wife would NOT need the tooth pulled. Advice to all who read this and plan on having Petaluma Modern Dentistry perform any extensive procedure performed like pulling a tooth, etc., get a second opinion as this was not the first time they provided a high priced unnecessary quotation to remove a tooth. read more

This place was great a year ago then after a year I've been waiting, calling, calling, emailing, emailing and I get no response. I've called to have my records transferred and they won't do that. I'm left without a front tooth. read more

They were so rude. I didn't enjoy it all the front office lady rolled her eyes at me when I left and I called her out and all she said was my bad the service itself wasn't terrible but also they didnt help me with my issue and jsut told me to brush better even though I'm in extreme pain read more

They will find a way to rip you off. Avoid if you can! I tried my best to continue with them because they 'take' my insurance, but they will always find a way to add something else read more

So update to my previous review. Went to new dentist and had only one deep pocket ( instead of almost all, requiring uncovered deep cleaning) and actually had my first cleaning covered by my insurance in many years. read more

New Patients Beware: After your initial exam, your dentist will probably recommend that you need a "deep cleaning." Depending on your insurance, you'll pay $189 to several hundred dollars for this procedure out-of-pocket. You will not be able to schedule a "routine cleaning", which is fully covered twice a year by most dental insurance policies. Therefore, your dental coverage for routine cleanings is strategically null/void until they let you off this cycle. read more

A couple years ago and this place was pretty good. Now it's a new dentist every time you make an appointment. Be prepared for being sold on any additional procedure they can. The last time I went they spent the whole time taking x-rays and trying to sell me on a gum treatment and then they said they didn't have time to clean my teeth and I would need to schedule another appointment. If you want to actually establish with a dentist go somewhere else. read more

I'm unsure about this place. I've been in twice for routine check-up and cleaning, the stuff that insurance is supposed to cover 100%. I went in once before the pandemic and again in March 2021. The good: the place is bright and clean with what appears to be up-to-date equipment. They took x-rays which I could see on the screen. Quick and painless. The bad: I have the feeling, both times, that I was being up-sold. I understand that dental businesses don't make a lot of money on check-ups and cleaning, but that's the way it is. I don't make the rules. Both visits, they refused to do the insurance-covered teeth cleaning. They said I need "special cleaning." At times they called it "deep cleaning" and "gum scaling and root planing." Also bad: the front desk woman was rude and condescending. I came in ten minutes early, but she seemed upset that I had not responded to an email asking me to set up on their new portal. She said I could do it now, but it would take a while and if it took too long, they would have to reschedule my appointment, OK? I replied, "No, that would not be okay," remembering that they're booking three months out and I've waited the whole pandemic before scheduling this appointment. Her tone was what I'd expect a bad parent to take with a naughty five-year-old. She gave me a post-it and pen and said, "...so you can write down your username and password, so you remember it." With the looming threat of rescheduling, I hurriedly filled out the lengthy online survey of my medical history, WHICH I HAVE DONE BEFORE, probably on paper. Remember, this is my second visit. I'm not sure what crazy procedures I approved or whether I listed everything that should be listed. I made it to the finish line in ten minutes and waited for my appointment to begin. The uncertain: the dental assistant didn't seem convinced by her own sales pitch. She used vague language. She said that the routine cleaning wouldn't do any good. Last time she even said it would do more damage than good because it would just "stir up stuff." I asked if brushing my teeth and flossing was doing more damage and she seemed flustered. She listed a string of bad outcomes if I didn't approve the deep cleaning. I remember she mentioned heart attack. I was there for 90 minutes, easily enough time for a thorough check-up and teeth cleaning, but only the check-up was done - and most of that was my gums. She poked my gums with a sharp instrument - 6 times for every tooth - three places inside and three places outside. After poking around each tooth and calling out the numbers (between 2 and 4 with a few 5s on a scale of 1-10) she said, "there appears to be some blood." I figured that might be from - oh I don't know - maybe having my gums poked 120 times! But she said it indicates that I was close to having gum disease. I've moved on to another dentist. Both the hygienist and the dentist said I don't need the "gum scaling and root planing." Instead, they recommended waiting and showed me how I can better care for my teeth and gums. read more

After years of neglecting my teeth I finaly bit the bullet to get implants done. First appointment was good. Xrays taken and a quick chat with the destist. They wanted a check in with the oral surgeon who is only in twice a week. That cost me $50 just to say i didnt have any questions. It took them longer to take my payment than the conversation i had with the oral surgeon. I recieved an email the next day with the cost... way higher than i would ever pay. *hint* I could buy a new car for that much. I asked for a breakdown of the costs so i could check with my insurance company and have had 3 emails ignored. Starting to sound like they are not billing people properly. read more

Great team and staff is always super friendly! Would recommend to anyone looking for a dental office in the area.

Another joke of a dental practice through Delta care USA Canceling appointments, a revolving door Dentists, rude front desk. read more

Amazing dental office, Donah, one of the people who assists there is absolutely amazing and does a great job with my care. Not only are they detailed, but they answer any and all questions I have and handle my care with absolute kindness. I've only had good experiences, thank you! read more

Upper left cuspid extraction, old root canal, retreated but failed, so out it comes. I saw them recommended on Scan insurance. Regular Endo charged $400 but LO ! PMD showed me the price sheet, simple extraction $55.....while sitting in the chair in one of the dozens? of rooms waiting for the dentist for the five minute pull, an assistant came in, begging me , how important to prep it after the extraction with cadaver bone in case there's a future implant, how essential.....I asked how much, they said $1500 and I said no, just pull it, they returned to the warnings and begging me to get the essential-for-future implant procedure, offered half price, and I felt convinced? intimidated? by their sincere pleadings for my future bone rehab and said ok.....extraction takes 5 minutes, stuffing in cadaver bone fragments? takes another 3 minutes, and bang for my buck.....$855............... read more

I was just recently here for a check up and exam . I saw Reanna the hygienist and she is so sweet and efficient . Each time i see her my teeth feel sparkling clean ! I saw Dr Szutz for my exam and his professionalism and bedside manner makes you feel comfortable which is hard to find in a dentist ! The front office staff are all warm , friendly and it feels like you're apart of the family when you walk in. Highly recommend this place for your families dental care! read more

There should be a zero or negative star option. In almost 20 years with my current dental insurance, I've never had an issue with a dentist. Using this dentist was the worst experience I have ever had. First, they LIED about the dentist being a provider, even giving me official looking paperwork detailing my 100% coverage. I specifically told them I do NOT want to be up-sold anything, and yet every conversation was trying to sell me more expensive options, even trying to hint that this crown could need to be a root canal, adding that I needed excessive work that my prior dentist confirmed was completely fabricated. Now I am convinced they did all of this on purpose to force a root canal to happen. They BUTCHERED my crown either on purpose, or the dentist was incompetent. Which one is worse? They are not providers so I have no recourse. I can't afford to pay full price to have another dentist redo the same crown, but even if I did, how do they mold and fix a completely botched crown? I was told if there were any issues they would get me in right away, but they couldn't fit me in for over a MONTH after the crown. I have been in tears over this all day because my follow up visit is scheduled for today and the thought of going back is making me physically ill. Don't go here. Don't trust them. Don't risk your money and your teeth to these people. Demand a pre-determination from any dentist you see in order to be sure you are covered. This dentist convinced me they had one, and that was a LIE. I researched dentists for months before deciding to go to them. I told them what it was that I did NOT want from a dentist, and everything I said was completely disregarded. I am educated, very thorough, and this sort of thing does not happen to me. I made the mistake of trusting a place that is not trustworthy, they were very convincing, they provided documentation and even showed me a screen "linked to my insurance" showing full coverage. VERY long lengths they will go to in order to take your money. DO NOT USE THIS DENTIST OR ANYONE ASSOCIATED WITH THIS CHAIN MONEY GENERATING PRACTICE!!! You have been warned. read more

Excellent dental care and super friendly staff. I look forward to getting my teeth cleaned here!

I recommend this business. I was very happy seeing Dr. Szuts and his assistance. I had a broken front tooth. They were efficient and even did the impressions at the same time which saved me money and time. Now I can get my tooth extracted and get my new tooth put in at the same time. Hurray! Plus I love that they are open till 7pm. read more

As a kid, I would dread going to the dentist - the scraping of the teeth, the gross taste of the paste... Ick. Never did I think I would find a dental office that I got excited to go to! Everyone in the office is so friendly, they remember little things about every patient and make it feel like an at home environment. I especially like that I can watch food network while in the chair! Janay always cleans my teeth so thoroughly before Dr. Szutz comes in for the exam, and they both are so great! It's nice to not feel awkward with a practitioner, and feel comfortable to let them know what's going on because you know they have your best interest at heart and really want to keep that smile healthy!!! Ps they take almost every insurance out there! Whoop! read more

I never do one star bashing's but people need to be aware of this sham. I went in for an exam, was told I need 3 root canals and crowns. They told me, like I read on another review here that the dark roots on the x rays were infectious and all needed canals w/crowns. I was suspicious since it seemed highly odd 3 of my teeth have died within a year and there was nothing wrong with 2. So I looked on yelp and read about the up selling complaints etc and decided to get a second opinion. Sure enough after a consultation I was told I only need 1 crown. ONE. They insisted I needed THREE + ROOT CANALS. They were willing to grind down my choppers all for profit when was not necessary. I did like the place due to the "3D" printed crowns and my hygienist was solid. But I will never return. read more

First. I've never have left a bad review. Anywhere. My regular dentist was booked up for a few days. I felt a chip in a tooth and stoped here to have it looked at. After x Ray they insisted that I needed a root canal. And tried saying the shadow on the x Ray was infection. I told them I have no pain at all and think I only need a cap and decided to aSit to see my regular dentist. Sure enough my regular dentist took x-rays and said there is absolutely no infection put a cap on my tooth for a fraction of the price of what they want to for Ruca now and here I am almost a year later was a perfectly healthy juice no root canal needed and no infection. They were so insistent that there is no way they would do a cap it boggles my mind. Had to sell that root canal. read more

I wanted to make it clear that I have tried to offices close to me in Santa Rosa and they were just so scary and treated patients like cogs in a machine. But a tooth was loose and I couldn't bring myself to go to either of them so I searched for someone good within a 1/2 hour drive who could take me and Petaluma Modern Dentistry did and I am so glad I switched. Clean, efficient, super nice, modern equipment. Honestly, I do not mind driving 25 minutes to see this dentist. read more

I have gone to this dentist for many years. In the last year I have called numerous times to get an appointment. I am told they will call me back, right now they are not taking appointments. But never get a call back.If they don't want my business I am fine with that. I have lost respect for a business that would treat their long time patients this way. read more

Went in for a filling. Small chip also on front tooth. This place is terrible at dentistry. Before the end of the first day the filling fell out. Now three weeks later fell out again???? Very upset not even a month and 2 fillings fell out. Find a new dental office. trust me! read more

I've never really had a problem before with PMD and they've always been able to book me for both cleanings and dental emergencies even during Covid-19. I get that it's been a crazy couple of years, but I've been trying to make an appointment for two months. The booking service is never able to find an appointment. They then say they'll reach out to the receptionist to see if they can find something and then I get no communication back, not even a form email saying that they apologize for the inconvenience, but due to high demand post shut down they are unable accommodate. If it's a lack of staffing, hire another dentist or technician, because the demand is clearly great if there are no available appointments for the rest of the calendar year, per the booking service. read more

These guys are solid. I previously had trouble with the same two teeth for years and tried several different dentists. I had them worked on so much that other oral issues were being neglected. PMD gave me a plan, took care of my problem areas and sent me on my way. Now I just go back for regular cleanings and the occasional checkup. My most recent visit was more of the same quality care. Personally I've had the same dentist and hygienist there for as long as I've been going. I'm pretty sure he owns the practice. read more

I scheduled an exam with PMD because I had black marks on my teeth and was having sensitivity when chewing. I have Delta Dental insurance, and exams are covered 100%. So I scheduled an exam. When I went in for my appointment, I was told a breakdown of what would be done: I would have x-rays and a periodontal exam to check for inflamed gums. I was told that before we start the exam, they needed some photographs of my teeth. I'm pregnant, so we didn't do x-rays. I was given the periodontal exam and told I have severe periodontitis, and needed a root scaling and planing in all four quadrants of my mouth: an $850 procedure. My concerns about my tooth were not addressed, and the tooth was not discussed at all. I've had no sensitivity, no inflammation, and no bleeding in my gums. I was skeptical of the "diagnosis" and decided to get a second opinion. (Final verdict: I had a cavity and will be getting it filled by the second dentist I went to. I asked about periodontitis, and was told I have NO GUM DISEASE WHATSOEVER. Not even pregnancy gingivitis. A root scaling and planing would be completely unnecessary. I was given a false diagnosis that they would charge me $850 to "treat." The more I think about it, I start to wonder if such malpractice is worthy of a lawsuit). I decided to never return to PMD. I thought it was over. Until I got my bill in the mail. Exams are covered 100% however, this office neglected to tell me that images are NOT part of the exam, and neither is a periodontal "screening." So now, in addition to ignoring my concerns and telling me I have a severe condition that I don't have any form of at all, Petaluma Modern Dentistry is charging me over $150 for photos and a screening that I was led to believe were part of my covered exam. They billed it separately from the exam, so my insurance doesn't cover it. My new dentist, has said that they get several patients from PMD with a similar story to mine: got diagnosed with severe periodontitis at PMD, asked to pay $800+ for scaling and planing, yet exhibit NO symptoms of the condition. Petaluma Modern Dentistry, despite its local-sounding name, is part of a large chain of dentists. The ones we're told to be skeptical of for over-treating and misdiagnosing to squeeze a bit of extra cash from patients. Do yourself a favor and find an ethical dentist. Petaluma Modern Dentistry is not one. read more

Extremely nice staff. I drive from San Rafael because I'm very comfortable with the care given. Especially during these crazy times.

Came in recently for just my 6 month check up, usually I would see Dr Szutz (he's the best in my opinion) but when you're the best...you become very busy! (So book your appointments peeps) BUT, I got the pleasure of meeting the new DDS there. Usually I'm skeptical on providers I don't personally know but Dr Lam was AWESOME!!! She was so gentle but made sure I got a good cleaning! She's very knowledgeable and just all around great and I'm so happy I got to meet her!! I'll be seeing her again next week! Liz did great with my X-rays, polish & flossing! Love the team at PMD! Highly recommend both Providers as well as all their Specialists ! :) read more