I joined this practice almost a year ago because my wife had been a patient for a couple of years.
What I found is a dentist who treats patients well if they do not ask questions, and treats them like a problem if they do. He has let the title of "Doctor" go to his head. When I asked why he was doing something in my mouth, he became irritated and tried to bully the conversation shut. That is not how a doctor should handle a request for clarity.
At my first cleaning he recommended bonding on two canine teeth. He never clearly explained why, or how it would affect my bite. I later understood it was meant to address grinding and jaw movement. I trusted the recommendation and paid about $400. When the work was finished, dried bonding material was sticking off the teeth. I asked him to smooth it. He polished it briefly, said I would "get used to it," and sent me home. It never felt right.
My existing mouthguard no longer fit. For about six months I could not wear it properly. In that time the gap between one canine and the neighboring tooth got wider, and food now packs in there when I chew. The old guard used to hold my bite in a position that kept that from happening.
When I came back and asked why the bonding had been necessary and how we could make the mouthguard work again, he became defensive. He said people usually just trust him and treated my questions as the problem. We agreed I would bring the guard in so they could try adjusting it, and that he would address the bonding that was still rough.
When I returned this morning, he walked in and said they were going to take all of the bonding off. I stopped him and said that was not what we had discussed. He became irritated, told me I could go somewhere else if I did not like his work, offered a refund, and accused me of having a communication problem. I told him I was asking for clarity about work already done in my mouth.
His assistant then stepped in, explained the issue in plain English, and polished the excess bonding. She said the guard was too thin to sand without putting a hole in it, but a hole was acceptable. They polished the bonding. That was the fix I had been trying to get across multiple appointments, and the mouthguard did not even need modification. He never acknowledged the change in plan or the original poor workmanship.
My concern is the dentist: unclear explanations, sloppy follow-through, and a hostile response when I asked reasonable questions about my own care.
There was also a billing issue. The office's membership brochure stated the annual plan was $300. I was charged $400. I do not mind paying more for good service. I am not willing to pay more for poor communication.
I cancelled my membership and will not return. Based on this experience, I would never recommend this dentist. read more
