Absolutely horrible experience! Shows up the first day, does not complete the job...missing parts…read more I take time off from work two days in a row, doesn't show up or call...I have to call for status. Installed the wrong part which could've killed me. In short, installed an outlet that created a condition that could have electrocuted me. Comes back to install the correct outlet, doesn't have all the parts. Comes back again, missing parts. I have to call him most of the time. Absolute train wreck. Don't do business with this company!!!!! If I could give a zero star...I would. BTW...my review is being nice.

From the owner: With a proud legacy spanning over 40 years, our family-owned HVAC and electrical business has…read morebecome a trusted partner for homeowners and businesses alike. Our commitment to excellence is backed by decades of hands-on experience and an unwavering dedication to the safety, comfort, and satisfaction of our community. We are fully licensed Generac specialists, expertly trained to install, maintain, and service Generac standby generators—providing reliable backup power solutions to keep your home or business running, no matter the weather. Our reputation for quality workmanship and thorough attention to detail extends to every facet of our work, whether we’re upgrading complex electrical panels, designing energy-efficient HVAC systems from the ground up, or troubleshooting challenging repair scenarios. Our team of highly skilled technicians is passionate about delivering cutting-edge solutions tailored to your unique requirements. We stay current with the latest technologies and industry standards to ensure each project is executed with precision, safety, and compliance. From rapid-response emergency repairs and preventative maintenance plans to large-scale system installations, we approach every job with professionalism and respect.

I have been dealing with Masters for over 10 years, and they are great. Especially Jon Masters,…read morewhen ever I call him he is there know matter the time or day. Thank you Mr. Masters for being so reliable, trustworthy and knowledgeable. if you have any heating and air issues or need a unit give Jon a call. You will thank and later, trust !!!

After contacting multiple people for a problem we were having with our AC unit on a Saturday I was…read moresure that I would not be able to find anyone to help! After contacting Masters the technician was here in less than 35 mins!! In no time at all he had diagnosed the problem and had it fixed and running. Even with the weekend fee for an emergency I was extremely pleased with the price for the repair. The technician even said to call him back if we needed him or had more trouble! If it wasn't for them my family would have spent a miserable night in the heat. I cannot thank you enough. I would highly recommend them and will be calling them for any future issues.

Fast response and service. Milton was our technician. Cheerful, focused and efficient; patient…read morewhen new part (provided by homeowner) failed. Would definitely recommend and use again.

Not a fan. We've worked with Kellam Mechanical several times over the course of two years and…read moreservice seems to have gotten worse with every interaction. We've had workers come into our home who had no clue what they were doing, left parts laying around instead of plugged in where they were supposed to be, and behaving in ways that I'd just say we did not care for and were very surprised by. When we called we'd get no response after multiple attempts, emails would go unanswered, and on and on. The more interactions, the worse the treatment got. When we looked at the DPOR website that checks licensing for the State of Virginia, we quickly learned that the actual company had either been bought out or taken over or merged (however you want to say it), by some company. I don't know the reason(s) for what in my opinion is unsatisfactory customer service or if being acquired has anything to do with it; but....yeah.....in a world gone insane, I don't need the drama of no responses after multiple calls and emails and service I find unacceptable.

Great experience! Came by and gave me a free estimate for moving my garage heat pump. Gave it to me…read morestraight (tough job, 2 days), but it went exactly as planned. Ray was very friendly and answered all my questions, including the morning the job started. Service techs were also friendly (and hard working!). Explained what they were doing, understood my concerns, and completed the job ahead of time and on budget. Left my garage in a cleaner state than when they found it. Everything they worked on looked amazing! Only area for improvement is phone communications - make sure you call them and confirm everything. Receptionist is friendly and will get you taken care of, but being pro-active leaves something to be desired.

After many hours of contemplation and fears of high costs,we decided to replace our old AC with a…read moreheat pump. Our 1896 house is full of other people's ideas that just didn't work for us. Suffolk Sheet metal had come out a few times to repair the old Air conditioning unit and we really liked the work they did. We also knew the time was coming to replace that unit.So we decided to get a free quote. The guys came out and went over several options/costs and we wound up with a complete new system ( including old ducting ripout and removal and reinstall) for the same price it would have cost to just replace the existing spacepak unit! This team came in quietly and professionally and replaced everything and we hardly even knew they were there! We can't say enough good things about them ! They were finished when they said they would be and trust me- this was not an easy job. Thank You so much .We wouldn't have anyone else work on our units! Highly Reccomend!

Never a good thing when BOTH of your AC units need to be replaced at the same time. While possibly…read morenot the cheapest in town, I couldn't have found a more honest company and great quality workmanship than AR Stone. He does the job right the first time and backs it up with an amazing warranty. I'm glad we chose to use this company and wouldn't hesitate to recommend!

From the owner: Are you looking for a company that will help you keep the various systems in your home or business…read morerunning smoothly? Providing quality services for over 12 years, the licensed and insured heating and air professionals AR Stone Heating & Cooling in Camden, NC, have the experience and skills to get your property functioning at its best. Flexible appointment times are available to accommodate your busy schedule, and a live representative is prepared to answer any questions you may have about their services. This company offers comprehensive HVAC services, including heating and air conditioning repairs, replacements and new installs.

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.