This is in response to Leslee W. of Waverly. I am sorry that she, and hubby's, experience at "Norm's Wayside" prompted her to write such a scathing opinion about our bar/restaurant.
She included comments, and untruths, that I feel need to be commented on, and corrected.
Leslee, and hubby, came in that evening when we were at our busiest. We had two waitresses on, an owner helping, and as she noticed, and commented about, there were many large groups at tables throughout the bar. Many tables included children, some young and some teens. We welcome families, and expect parents to watch their children. We have had occasion to ask parents/adults to please keep their children "in line", in hopes that they will be considerate of other customers and the employees. We have put the cue balls behind the bar, for various reasons, and have put the darts away so that they are not abused. (Re: comments about kids playing darts and "ewwwww!"; I would hope that if anyone sees a drink, or food, being tainted that they would make an attempt to inform someone). Things change everyday, and we make adjustments accordingly.
The three pizzas that were made wrong for the" table of six" were made by me in the kitchen, and it was not the fault of the waitress. Unfortunately, Leslee, and hubby, came in the first night we went "live" for our new "POS" system, and we were still working out the "bugs". Up to that evening we were using hand-written tickets, and our new system is much more efficient for the bar, waitstaff and kitchen. Our waitstaff, bartenders, and kitchen crew work hard, and do a great job, and had alot to deal with that evening. In the last year we have made 10,000 pizzas with very few mistakes. The polite, and patient, "table of six" enjoyed their appetizers, drinks, and pizza, and left happy. They are now people who consider themselves "regulars".
Our burgers are FRESH. We DO NOT serve frozen meat! Our cheese is 100% REAL AMERICAN or SWISS CHEESE, NOT "CHEESE FOOD" (If not asked what kind of cheese you want, please tell the waitress). The food order came to the table in twenty minutes, and that is the amount of time it took to cook the food. Sorry it was cold; it shouldn't have been.
Again, I am disappointed that Leslee, and hubby, had such a terrible experience that she had to waste brain cells, and time, to write a long, angry letter slamming the kitchen, the waitresses, the children there that evening, and our establishment. I wish they had asked to talk to me, but I guess complaining to other people makes more sense.
I have been working hard to improve a bar that was in great need of change. Though nothing is perfect, we all try to do the best we can. Unfortunately, it is impossible to please everyone. Most people understand, and appreciate, that it takes time, and hard work, to start, and run, a business. We have heard thousands of positive, and helpful, comments in the last year, and we will continue to strive for excellence. Thank you to all of you who have helped make "Norm's Wayside" a great place, and we look forward to seeing you again!
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