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    Nordstrom Northshore

    3.2 (43 reviews)
    Open 11:00 am - 7:00 pm

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    If I could give a zero I would. The way management has the store running is horrible. The employees lack everything when it comes to being professional. The fact they think it's ok to give you a used floor shoe, with a box that looks like it got ran over is insane. You pay for what you get, I'm talking about almost a $600 dollar sandal that looks used when I opened the box. It was a online pick up my fiancée did for my bday. It wasn't till I opened it as a bday gift I noticed everything. They probably thought it was ok to do this to him because he's a man. Very disappointed with this location !

    A L.

    My wedding is approaching in two short months and I was tasked to help outfit my mother with appropriate undergarments for her dress for the wedding. As she has uniquely enormous breasts on a tiny frame it's sometimes hard to fit her (Victoria Secret last put her in a 32DDD!) When she originally purchased the dress, she hesitated for her fear of having to wear a strapless bra underneath as they never do the trick. The bridal shop gave her a corset bra to try on with it that held her up in a way she had never before felt supported. The tightness from the girdle/stomach portion contributed to overall support. We searched the mall extensively for something of this nature but had quite a bit of trouble and our last stop was Nordstrom's lingerie department. The girl at the register had an attitude when she asked us what we were looking for, (rudely asking "Why do you need that?") and even though she had a few to show us, strongly urged my mother to try on one of their strapless bras that she swears by and Spanx. She handed us a few of the corset bras which seemed as though the size wasn't just right, handed us a strapless bra, and began looking in the computer to see if she could order one of the corset bra's in the appropriate size. Her tone was condescending and rude when we insisted on the reasons for wanting the corset bra, and even argumentative, trying to tell us that what she was recommending was better. We agreed to give it a shot and put the strapless bra on my mom and her boobs promptly sagged to her belly button much to her dismay. Next we tried on the corset that was probably going to be too small... but it surprisingly worked very well. When we went to the check out the girl was so busy ordering the corset in the size we'd originally thought was best, and actually rung the transaction through when I realized the prices didn't match up. I pointed out her attention to this, and she almost still didn't connect that we wanted the piece we had tried on, and not one that needed to be shipped. I'd specifically said, "we'll take this" as I handed her the piece but she didn't bother to listen. She had to cancel the transaction and start over, barely apologizing for her dismissive behavior. With a fake smile, she sent us on our way with a feeling of being brushed off and mistreated. She was rude and condescending, and if I ever have to visit Nordstrom's Lingerie department in the future, I can guarantee it won't be at this location. She seemed to be even making the young girl working alongside her uncomfortable with mean glances and what appeared to be giving her orders/instruction. I've never had such a bad customer service experience at Nordstrom's. It's not about what works best for you, it's about what works best for your customer, and making them feel warmly welcomed.

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    13 years ago

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    12 years ago

    Mary, the personal stylist is fabulous! Very helpful staff, always attentive

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    12 years ago

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    Review Highlights - Nordstrom Northshore

    Went directly to the MAC counter and just by chance got Janelle who I later learned was the manager.

    Mentioned in 3 reviews

    Read more highlights

    Glitterati Prom & Pagent Superstore

    Glitterati Prom & Pagent Superstore

    (72 reviews)

    $$$

    I can't say enough great things about this store…read more Other reviews mention they don't care about plus size girls and that can't be further from the truth. I've been a size 12/14 my entire pageant career and I'm currently purchasing my 4th gown from them. Other stores never have the beautiful gowns I see in photos, but Glitterati does. They don't cheat bigger girls out of gorgeous dresses that blow you away. They were extremely attentive and helpful and made sure I had a gown with the WOW factor. They found a lovely dress AND they brought a seamstress up to put alterations on it and add a skirt to make it really standout on stage. No one else will have this custom Sherri Hill gown and Glitterati made it happen. All of the staff have been extremely kind and they put me in gowns that make my jaw drop. I've ranked at Nationals twice in their gowns. If you want a drop dead gorgeous gown, get one here.

    I never got the dress I ordered from Glitterati!!…read more My daughter went Shopping at the Burlington Glitterati store and decided to buy the dress she liked from the Glitterati website. The dress was listed as in stock and ship in 2-3 days. I recieved a purchase/confirmationt by email. After 2.5 weeks the dress was not delivered and no email updates, so I tried to call (lefft messages) and emailed customer support without response. I stopped in at a local Glitterati and the "system was down" so they could not check inventory of the 4 local Glitterati shops. The woman was nice enough to search her store inventory without luck. After a few more calls and left messages I finally got someone on the phone from another store location. Initially she said it can take longer for delivery but I persisted I wanted to speak to a manager and confirm her dress was available to ship - my order receipt said in stock. It was then explained to me the dress always says in stock online however there is no warehouse they just use stock from their local stores and the computer is not always up to date. It took several more days for an employee to search inventory at all the local stores. To inccrease the chances of finding a dress my daughter liked, I suggested they pull all dresses of that syle number regauardless of color in size 00 and 0 and we would consider picking from what dresses were available. Unfortunately they were unalbe to find any dress in that style number in the size range I requested. Thats six colors and two size options and they found NOTHING!! Hard to believe. Luckily I was able to order the same dress online and that store was excellent. The store Dress Me Up of NewYork had the dress color and size my daughter wanted. I paid a little extra for quicker shipping because of the wasted time by Glitterati. Dress Me Up emailed me receipts and tracking numbers and kept me informed. I was able to speak to them on the phone when I called, great customer service. I really wanted to shop local but Glitterati was unable to deliver the dress that they said was in stock, and no one seemed to know it was not available and I probably would have never been notified in a timely manner. Its appauling that in order to buy the dress online you have to check a box that confirms dress is Non refundable, non exchangable and all sales final but yet they cant follow through on a dress listed as in stock. Shame on them for not being more organized about their inventory and shame on them for not notifing me or rectifieng the situation within a day or two. It took at lest a week. They know dress shopping and finding the perfect dress is a big deal for these kids going to prom.

    BlackCraft Cult - Poe

    BlackCraft Cult

    (39 reviews)

    First, there are two listings on Yelp that are related and have nearly identical names and the…read moreidentical address. This review is for the goth Blackcraft retail place. Upon entering from the charming street, the eye is drawn upward through a massive space that is BlackCraft Salem. There is a great wow factor here! Most surfaces in the room are black, however the ceiling features a large glass area with a suspended life size witch sculpture. There is a pathway straight through the center of the room with children's clothing to the right and more adult sizes in the middle and rear. To the left are seasonal items and the checkout counter. On the left side from the entry, there is a great photo opportunity including a throne surrounded by candles. There is also a life sized Edgar Allen Poe statue on the right side of the room which also makes a fun photo opportunity. There is a good selection of items and sizes. There is an area upstairs that was available for small private events. It looks pretty cool. The coffee counter is in the far right rear corner and requires reservations during the spooky holiday season. (See review for my take about that item) This is a location not to miss overall. I highly recommend the hoodies and purses. This is where the BlackCraft Haunt Ttickets are available, and highly recommend it for adults!

    To say that I was blown away when we walked into BlackCraft Cult would be an understatement. I…read moreremember opening the door and hearing my husband say "whoa." You walk inside and your eyes immediately go up to the enormously gorgeous witch statue that is hanging from the ceiling. I had seen photos and videos, but it is more beautiful in person. It is a tribute to one of the owners and her battle with cancer. The inside is decorated spooky with tons of orange and black everywhere - I wanted to stay here forever. They even had a life size statue of Edgar Allen Poe. They offer a ton of merchandise from apparel to mugs to even stickers and magnets. Everything is pricy as you would expect, but you can only get their items in store so I think it is worth it if you're looking for something unique. BlackCraft Cult also does a haunted house on the weekends during the Halloween season with live scare actors - you can tour it during the week too, but they do not have the actors then. Staff were friendly and helpful! I hope to come back some day to visit again! Check them out!

    Nordstrom Northshore - deptstores - Updated May 2026

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