It's Nordstrom's what else can I say. They treat everybody with the upmost kindness better than Macy's where they look down upon you.

This Nordstrom used to be pretty decent (i would have given three or four stars); however, since re-opening after covid this place had been completely useless. Yesterday I walked in (after about a month of not being in there) figuring they would have finally had a chance to stock back up. I literally walked around for ten minutes looking confused and CLEARLY searching for something. I walked by multiple employees and every single one was on their cellphone, not paying attention. You'd think with all of your display tables empty you'd want to make sure that you make up for it with proper customer service, but that would require not hiring phone addicted 18 year olds so you'd probably have to nut up and pay a tad more than minimum wage. In any case, upon being helped, I asked for adidas and the gentleman didn't even walk me to where the 5 pieces of adidas clothing were (no joke - 3 of the same T-shirt and two pairs of shorts). He points, from halfway across the store and expects me to see where their miniscule adidas section is. Then, when I ask when they will have more stock, because ordering online isn't something I like to do, he cuts me off and tells me to go to Macy's. So I went to Macy's, and guess what? They had everything I needed. It's crazy that Macy's is now higher end than Nordstrom's (which is now ranked with JC Penny to me). read more

Love, love, love this location. I have been coming to this location for at least the past 7 years and the service, especially in the cosmetics and fragrances department has always been first rate. I was in there just a couple of weeks ago and I shopped the Anniversary Sale that this chain was running and got some great buys on skincare and cosmetic products. The store was very well staffed and in fact there seemed to be extra staff on, I would imagine because where they were running their annual Anniversary Sale the store was a bit busier than normal plus it was on a Saturday evening which is when a lot of individuals and families seem to go out to shop. I took a look through their clothing department for ladies and I did see some very cute outfits and ladies separates such as jeans and tops. The store displays were attractively set up and the store was very clean including the rest rooms. The prices for clothing is a bit on the high side but the clothing looked to be of excellent quality and all of the items were all of the latest fashions. Everyone working there on the two occasions this past month that I visited the store seemed friendly and accommodating. A special shout out to Carolyn in the cosmetics department. She seems very nice and did help me a lot to find exactly what I needed and wanted. This location definitely does not disappoint! read more

My last review wasn't great. This time around I'd hoped for a better experience... I did an online order with curbside pickup thinking it would save me from entering - then waiting and so on. The process appears to be wonderfully simple. And it is at just about every store. However,.once the item is put in the back of your car... This time the associate who brought out my order was just plain rude. I understand they are busy...but really! Something, perhaps my intuition warned me to check the bag before I leave...I was in a hurry myself and thought it was no big deal and I'd be back in the area in a day or two should it not be to my liking... And so I drove home later in the day completely forgetting the warning. I brought the bag into my place and decided to open it... The order was for a pair of boots - on sale but still expensive to my standards. Anyway, I saw the box was beat up & thought - that's not good. I opened it and WOW, it was obvious the boots had been worn!!! Not just tried on... WORN! All the stuffing etc was in blobs, the zippers un-zipped and just awful! I couldn't believe it! Nothing like this has ever happened to me! I was so disappointed and put out... So I just put the worn boots back into the box and sent a message to customer support . All I could think of was that when "I" go back to return them they will notice them worn and think I'd used them .. not happening. I ended up bringing them back yesterday to the store. I was very lucky that when I walked in it wasn't a busy time. I found an associate right away and returned them. I made sure to explain the issue... The associate who assisted me was wonderful. I wish they all could be like her .. Anyway, live and learn.. I need to listen to my intuition... Next time! read more

Shopping here is so easy. Great service had an associate by my side helping me pick out the perfect gifts for the holidays. I never felt rushed and the selection chosen we exactly what I was looking for. 30-40 minutes and we were done. Then off the the free wrapping station. It's well worth the trip. read more

This is the most convenient Nordstrom's location for me and the staff here are all so great however I recently started going to Burlington's locations due to the lack of sizes and styles in the north shore location. read more

My wedding is approaching in two short months and I was tasked to help outfit my mother with appropriate undergarments for her dress for the wedding. As she has uniquely enormous breasts on a tiny frame it's sometimes hard to fit her (Victoria Secret last put her in a 32DDD!) When she originally purchased the dress, she hesitated for her fear of having to wear a strapless bra underneath as they never do the trick. The bridal shop gave her a corset bra to try on with it that held her up in a way she had never before felt supported. The tightness from the girdle/stomach portion contributed to overall support. We searched the mall extensively for something of this nature but had quite a bit of trouble and our last stop was Nordstrom's lingerie department. The girl at the register had an attitude when she asked us what we were looking for, (rudely asking "Why do you need that?") and even though she had a few to show us, strongly urged my mother to try on one of their strapless bras that she swears by and Spanx. She handed us a few of the corset bras which seemed as though the size wasn't just right, handed us a strapless bra, and began looking in the computer to see if she could order one of the corset bra's in the appropriate size. Her tone was condescending and rude when we insisted on the reasons for wanting the corset bra, and even argumentative, trying to tell us that what she was recommending was better. We agreed to give it a shot and put the strapless bra on my mom and her boobs promptly sagged to her belly button much to her dismay. Next we tried on the corset that was probably going to be too small... but it surprisingly worked very well. When we went to the check out the girl was so busy ordering the corset in the size we'd originally thought was best, and actually rung the transaction through when I realized the prices didn't match up. I pointed out her attention to this, and she almost still didn't connect that we wanted the piece we had tried on, and not one that needed to be shipped. I'd specifically said, "we'll take this" as I handed her the piece but she didn't bother to listen. She had to cancel the transaction and start over, barely apologizing for her dismissive behavior. With a fake smile, she sent us on our way with a feeling of being brushed off and mistreated. She was rude and condescending, and if I ever have to visit Nordstrom's Lingerie department in the future, I can guarantee it won't be at this location. She seemed to be even making the young girl working alongside her uncomfortable with mean glances and what appeared to be giving her orders/instruction. I've never had such a bad customer service experience at Nordstrom's. It's not about what works best for you, it's about what works best for your customer, and making them feel warmly welcomed. read more

Nordstrom Northshore - Department Stores Near Me - Peabody, Massachusetts

If I could give a zero I would. The way management has the store running is horrible. The employees lack everything when it comes to being professional. The fact they think it's ok to give you a used floor shoe, with a box that looks like it got ran over is insane. You pay for what you get, I'm talking about almost a $600 dollar sandal that looks used when I opened the box. It was a online pick up my fiancée did for my bday. It wasn't till I opened it as a bday gift I noticed everything. They probably thought it was ok to do this to him because he's a man. Very disappointed with this location ! read more

Nordstrom Northshore - Department Stores Near Me - Peabody, Massachusetts

While at the Northshore Mall we dropped into Nordstrom to look for a birthday present. When we entered the store we were able to find a ton of different gift ideas but were a little thrown off by the prices. An Alex and Ani bracelet here was substantially more than Hannoush stores I have been to and the rest of their jeweler was a bit obnoxiously priced as well. Beyond that, the selection here was great and the staff was nice as well. The store was huge and it was clean and well organized. It was easy to look through their items, but eventually we ended up going elsewhere for our gift due to the prices. That being said, we had fun looking through their items. We will shop here again in the future but will make sure that it is when they are having a really good sale. read more

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The store has a feeling of a business that is closing. Very little inventory. Difficult to find salesperson. Most cashiers are closed. The mall has been devastated by Covid. Many stores closed. Cheap pop up stores in place. It was always a day out to go Nordstrom's. Shop. Lunch. Now it's just plain depressing. read more

Was back visiting friends and family in the area and my wife wanted to go shopping at Nordstrom's where we frequently went when we lived in the area. One of my favorite places for grabbing a great meal is the Bistro they have inside, it is a hidden gem in the area. While my wife shopped I went to grab a drink and something to eat and as soon as I walked in Fanny remembered me and as always took great care of me and I had my favorite spicy shrimp pasta that is amazing. Fanny is so thoughtful and kind, her customer service is amazing. I look forward to our next visit. read more

I was just at Nordstrom North Shore. I am SHOCKED! The gal in the handbag department was the MOST indifferent condescending sales person I ever encountered. . Twice! Not once but Twice! I asked a question and she was too busy chatting with a coworker on the phone...I know, as I got hear part of her conversation..she actually pointed in a direction....she didn't even look at me as I stood there....then I left her to her conversation thinking she would come over...and she didn't...$300 sale walked out the door. Steer clear of the handbag department if you see the attractive, rotund gal..she has attitude to match! So disappointed. Nordstroms attention to their clients has always made it a pleasure to shop there. This gal has to be seasonal help...she is not the caliber of a Nordstrom associate I have come to appreciate. read more

Being in retail, I know a thing or two about customer service. Stores sell crap, we all know that. They type of crap they sell is not a decision made by the employees, nor the management, in that particular store. Those decisions are made elsewhere in a land far, far away. So those that are knocking stars for price or selection are barking up the wrong tree. Find Nordstrom Corporate on here and throw them a dumpy review. What matters in a specific store location is the quality of the employees as well as the manner in which the merchandise is recovered and presented. I like this Nordstrom best (by the way, there's no S on Nordstrom, people!). It's easy to navigate, there are associates willing to help everywhere, and the place is always relatively spotless in my experience, even on a busy Saturday. Recently, I was meandering around the shoe department and noticed a beautiful pair of all-leather black tall boots without zippers (for which I have been pining for MONTHS), on sale for $80! What a steal! Unfortunately, they did not have my size. A lovely woman (little older, has an accent) said she could order them for me and whisked me away to the counter. Because I only had a check and she was doing an online order, she had me buy a gift card with my check and then use the gift card on the order. A few days later, the boots came in, and one was way smaller than the other. Bummer, but it happens. Factory defects are a thing of life. I called the Nordstrom customer service phone number and they could not re-order a replacement pair for me because these particular boots were no longer available. She put me on hold, called the store, and spoke to an associate on my behalf, who assured her that they could help me. Good service from her too, even if she couldn't help me. Went back to the Northshore location, and the same woman was there. I told her I now wanted a pair of tall Paige Frye black riding boots in a 9, but they weren't available online or anywhere else, so I was S.O.L. A little frustrated, I told her I would just return the boots and take the giftcard, since that's how I had paid. I knew from experience in my own store that you can only get refunded in the manner in which you paid -- even though I bought a giftcard with a check, ultimately, I had paid for the actual boots with the giftcard. But no! This woman says, "do you want cash?" and I am stunned! She said she remembered me from the first transaction, remembered I had used a check, and would give me the cash back for the boots. Talk about service! I know it's a small thing, and it's just cash, but it's that little bit extra that makes a world of difference. A reminder to me that quality may cost a bit more up front, but it's an investment in great service, longevity, and a company that stands behind their products. Here here! read more

The worst lighting in the world, in their dressing rooms. Hideous, grayish-blue, fluorescent, overhead lighting doesn't belong in a dressing room. And the dressing room door almost always locks shut behind you. The sales staff are waaaaay too eager to assist you, to the point of making you feel like a thief. I like attentive sales staff, and many stores have none when you actually need one. But this place is the other extreme, which is actually super annoying. If I need help, guess what, I'll ask. One star for the incredibly clean and modern bathroom. read more

i appreciate the attention but at the same time don't need nor want helicopter employees watching over each item i seem interested in. the service is good here but they definitely go overboard. it's nice for them to go out of their way to help but if i want help i'll just ask for it.. read more

Well, I see that others like the clean bathrooms, so I will reserve judgment on that aspect of the store. As for the rest of the store, including selection of merchandise, variety of options, prices and service, this store leaves me completely cold. I have gone in three or four times, sometimes to find a specific item (dressy blouse), sometimes just to browse for a new season, but I have never found a single thing to purchase. It seems like a lot of empty space to me. There are one or two collections, here and there, but no real departments. To find a blouse, I had to walk around the entire stadium-sized floor, going from one over-priced collection to the next. What is so difficult about putting some blouses together in one place, so the customer can save her time? For me, the North Shore Nordstrom's is a huge waste of space and time. Skip it, unless you are looking for a clean bathroom, I guess. read more

Should keep politics private and not let it interfere with business. I think it is disgraceful they got rid of the Ivana trump line. I love her stuff, why did they decide to magically get rid of it when her father becomes president? So rude and unfair. Also I went to get a sample of La Mer and the lady was super rude and took forever. I have money and I know how to spend it- your loss ... I will not step foot in here again read more

Have had so many positive experiences with you guys!! went yesterday to return a coat I bought online The women working there were so nice just as nice during a return as they are at a sale! I found another coat I liked even more then the one I exchanged and Diana I'm pretty sure that's her name pretty young woman dark hair wears it in a bun she's awesome helped me find a dress for an upcoming event thanks again. read more

Just bought some things online. Fast and free delivery. The items I bought didn't have the option for gift wrapping so I took it into the store and they were glad to provide me with some boxes and tissue paper. I will definitely shop with them more just because of the ease of shopping with them online and in store. read more

The people that work here must take lessons from BLOOMINGDALES! since they seem to get right in your face as soon as you walk in the door which PISSES me off! Look if I need help Ill come to u it never fails EVERY time there's like 3 people coming at you like HELLOOOOOOOOOOOO let me in the door & give me a chance to breathe so as usual I just ignore them & give em the cold shoulder I say no Im fine & keep walking I understand there just doing their job but if there that hard up for MONEY then I SUGGEST WORKING @ A STRIPCLUB! read more

Brides beware.. My entire wedding party purchased bridesmaid dresses through the Nordstrom website.. Thousands of dollars spent on pricey Donna Morgan dresses. One bridesmaid received a filthy, damaged dress that we didn't notice until it was time to get it hemmed (2 weeks before the wedding!) at the Peabody location. My bridesmaid had to return the dress and buy a new one with no discount or complimentary hemming offered. The sales team was misleading saying that the company would probably "help us out." The Nordstrom seamstress, who was really nice, was appalled at the damaged dress and said this has happened before. I spoke to customer service and they had zero help or sympathy for me. In fact the person I spoke to said "it was fortunate that we were able to send a new dress to your bridesmaid in such short notice." Oh thanks. So disappointed in the customer service and low quality dress we received. Brides: make sure your bridesmaids watch out for defunct dresses ordered through the Nordtrom website, probably best to go right through to the designer's page. read more

No Selection.. No product. Hardly any racks of clothing on the floor. I've never seen anything like it (in June) you walk though the entire store and it is wall to wall nothing but a few racks widely spaced in the middle of the floor. I would have paid any price for a pair of shoes, a jacket and a top. Not one shoe in my size. I would be furious if I had a gift card. read more

I'm not typically a Nordstrom kinda gal, but I can tell you this: they know how to make a sweet bathroom. Their bathrooms at this location are my gold standard by which all other public bathrooms have come to be judged. They are huge and bright and clean. They are also quite fancy. Everything is automated. And they have those very sanitary, effective, and convenient hand dryers that suck all the water off your hands post-washing. They also have a family room and a mother's room for nursing and changing babies. It's kind of like a hotel, only it's free. read more

Just came to Nordstrom to have a couple pairs of pants tailored. At my appointment time, I was brought to a dressing room and told someone would be right with me. I waited by myself for 20 minutes past my appointment time, sitting outside the dressing room, and no one ever came to do the fitting. No explanation, just no one came. Not much sense in offering a free service if they aren't actually going to deliver. I am frustrated to say the least. read more

the person who was assigned to me obviously did not want to allow me to test products in the skin care department because she probably did not make commission from Mario Badescu. MB is very reasonable and there is little markup. I tried several products and every time I had a question there was barely a reply but LOTS of hey let's go to my section to use my products. Sorry not interested in your section. I asked solely to use MB. ZERO interest in helping me, just brushed me off. VERY unprofessional. If I did that at my job I'd be fired. This brown eyed 40 something served me Wednesday (yesterday) and had all black on. She hung out w her pals long after I left. My friends and I had tea next door and saw her doing NOTHING. If she was so bored why didn't she learn about the products I asked about instead of attempting to ignore me? SALE LOST. 2 stars for the product but 3 deducted for HORRIBLE service. read more

I used to love Nordstrom at the Northshore Mall. It's been a while since I've shopped there, and when I went to the women's department, I was shocked. There is virtually NO stock. I used to buy Eileen Fisher there; no more. A big area of young women's casual wear has been turned into a sad little bed linens department. Very disappointing. It looks as if they're ready to close. read more

If I could give more stars - I so would. I'm not sure why everyone is rating Nordstrom on their bathrooms (which I know is always immaculate), but this particular store is my absolute favorite (and as I travel quite a bit, I've been to many). I always find something that I want and if it isn't available, the sales people are always more than happy to locate an item for me. I personally like having an attentive sales person because they give suggestions of things I would never have thought of and saves me time hunting things down. In a pinch, I know I can call someone and they'll pull things for me when I get in - believe me there have been times when I needed that pesky birthday present in an hour. Total life saver. Also, people have commented that their merchandise is pricey - well you get what you pay for and I for one would rather pay for quality. I especially love the ladies in the beauty area - they are always willing to give me a quick tutorial from winging my eyeliner to applying falsies. Love Love Love this store (and not just for the bathroom). read more

For all those folks who felt overwhelmed by the salespeople, I'm telling you, if you ask for their help just ONE time, you'll be a Nordstrom fan for life. I went in with my mom a couple of months ago for new winter clothes and we met Stephanie. Steph asked a few questions and was off to the races. Mom (who has fibromyalgia) was able to sit down while Steph searched every inch of the store to find options and bring them to us in the dressing room. She recommended different combinations, found different sizes, encouraged us to try things on that we probably wouldn't have picked up, and made the whole experience less overwhelming. Mom left with fabulous clothes that fit (thank YOU alterations gal!). Contrast that experience with (ahem) Macys, where you can hardly find a salesperson to pay for something, although you can always find an attitude when you ask for help. And don't get me started on Nordie's shoe selection and service. Or the great makeup counter. Or incredibly generous return policy. And oh yes, they have in-store alterations!! It's true the prices aren't dirt cheap, but the quality is excellent, and there are definitely deals to be had. And when they have a sale...hooo boy, it's a SALE! Clearly I'm a fan. Try it once and you will be too:) read more

I bought some LaMer cream and was very disappointed I didn't get samples for their other products or a "gift" like Lancôme does all the time with a purchase. read more

Can be pricey of course, but you're a preferred customer you get special discounts/notice of upcoming events and sales. The deals usually end up being great- I got a designer coat for 90 dollars (original price was over double!) Also, my daughter shops in the juniors section and the prices there are very very reasonable, especially when their items go on sale. read more

I recently made my first Nordstrom purchase here the other day. I bought a pair of Cole Haans after being told that "Nordies" was the place to go for shoes. The selection of quality shoes was huge and the sales staff (Jenna) was very help in recommending the right pair for me. I plan on returning for my next pair. I'll be sure to check out the bathrooms that I've read so much about. read more

I am not much of a make-up counter girl but was in need of some. Brandon at the Nars counter came highly recommended and he did not let me down. He spent a lot of time to get my make-up just right. When something didnt look right he didnt try and make excuses, he fixed it. He also was not the pushy sale type person that you sometimes get. He was wonderful. I have another appointment with him next week, I will let you know if I have the same type of experience. Anyone in need of having their make-up done or in need of some new product I say go see Brandon. read more

Went here couple of weeks ago because my Movado watch wasn't clipping right so I brought it in. Last week the service desk guy named Michael helped me out by getting Ashley to fix it. She not only went out of way to help me but also replaced my watch instead of having me wait. I was so happy! Every time I come here the employees to go above and beyond to help you. Thank you again Ashely and Michael. read more

My 86 yo mother requested I take her to Nordstrom at the North Short Mall in Peabody to buy shoes. It was Saturday around 11 AM and the store was full of holiday shoppers. Upon entering the shoe display area we were immediately welcomed by Angela Foley and a trainee(?). Historically, my mother can be a very difficult customer because she tends to be demanding, judgmental and non-appreciative. Yet, in spite of all that, Angela was consistently patient, very helpful, kind, and always expressed a willingness to help her find the right pair of shoes (even when it required taking a pair out back and putting it on their stretching machine for 5 minutes). I was incredibly impressed! I've been in retail my entire life, and rarely have I witnessed such a professional sales person. I can only hope that Angela's manager reads this review. If I still had a retail store I would steal her away in a second. Thank you, Angela, for helping make a often dreadful experience so pleasant. read more

Okay Nordstrom, please fire the brat you have serving the mens Rail department...what a pile! I bought a $40 shirt on sale...and received very little from her. Said thank you but she quickly ignored and began talking to another lady. WTF is ur problem...i just gave u commission on this 40$shirt...the least u can do is say your welcome. This so far, is the only mediocre to bad experience I've ever had at Nordstrom....I expect better! I was shopping with my sister & mom, and the women upstairs were very attentive, friendly, and useful. Obviously they stick the future lady of the night in the mens rail department to lear the guido meatheads to drop 300 on true religion ripped jeans. wat ever. read more

I've shopped at Nordstroms in other parts of the US, but this location made me wonder about the famous Nordstrom CS reputation. Had to pursue an associate in the Shoe Dept. (who turned out to be the Manager), saying "excuse me" about 6 times, in order to get his attention to try on a pair of boots. He then told me one of the associates at the cash register would help me, Are the inmates running the asylum at this store? read more

I've actually never shopped here except for the Mac cosmetics counter. so that is what I'm basing my review on and why I gave four not five stars. I'm sure the rest of the store is great, but honestly I've always thought it a bit pricey for me. anyhoo so I was interested in changing my makeup over to Mac and first Lauren P. helped me, she was kind and helpful the next person to help me was Glenn B. who was also very nice and helpful. I'm writing this review because I also work in retail and appreciate when people go out of their way or give me excellent customer service. Both employees were dressed and put together exceptionally well, and very professional, they seemed to really care about my needs which I appreciated. so I thought let me yelp because I think sometimes people take the time to write negative reviews based on a negative experience why not yelp how positive and happy I was with my service and product! read more

The selection seems to be going down quite a bit. The website is definitely better. It's hard to find decent items anymore. When the store opened it was packed with choices. Now you have to take it or leave it. Sales staff are pretty good and will help you. read more

I shop here for the shoes mostly, Burlington has a better selection or even online. The little coffee shop on the lower level is pretty sweet too come to think of it. Anyway, I went here specifically to get a clue about makeup for my wedding. Went directly to the MAC counter and just by chance got Janelle who I later learned was the manager. My experience was really much much better than I could have asked for. I didn't have an appointment, although I would recommend it for makeup application. I explained my situation to Janelle and she got to work on me. I left there looking like a rock star, seriously. I called her an hour later and asked if she was available for my wedding day and she was. Looking back, I can't believe I was even thinking about doing my own makeup for such a big day! read more

I really want to thank the manager on making this better. He was kind and helpful. I really appreciate all the effort he did. I received my order and want to say thank you! read more