My husband and I (really my early birthday gift :)) were looking for a reliable car that was…read moreaffordable and safe for our future family. Thankfully Charles Taylor helped us find this awesome 2016 Subaru Outback that was preowned and had all the carfax from only 1 owner. He was able to get us approved and gave us a reasonable price for the vehicle. If you're there looking for a car, please look for Charles, he's the man for the job!

I had an appointment for my vehicle, a 750i BMW to get a tune-up. I drove from Jackson, TN to…read moreMemphis, to Roadshow BMW which is an hour drive, I arrive at Roadshow about 10 minutes before 9:00 am and spoke with AJ the service advisor. By 11:30 the work was complete. while driving back to Jackson, TN I noticed my car driving a bit rough like it's about to shut off, got home looked under the hood noticed a few tools were left behind from the mechanic. I called AJ to let him know and to set up another appointment for the following week, because i was not satisfied with the tune-up the way the car was running and starting up. on April 15, I took my BMW back to Roadshow BMW. I arrived before 9:30am upon arrival, I had AJ come out and take a look so I could point out the issues occurring. after waiting a few hours, I was told that there was some reprogramming that need to be done to car and that I would have to leave the car there. I was given a loaner. My car was at Roadshow BMW from the 15 April to the 17 April, 2026, 9:15 am is when the car was delivered back to me at my place of resident. while looking my car over, I immediately notice the sunroof was not working, and the side mirrors was not working properly, Called AJ many times, and was told he would have a mechanic call me, and walk me through how to reset it myself. The problem I have with that is, this should have never happened in the first place. While waiting for the call from the mechanic, I began looking over the car and inspecting it further. I pulled the car in the out of the garage and immediately noticed fluid leaking on the garage floor and on the driveway pavement. I again called AJ and told him what was going on. He ask me to send pictures and I did. Prior to this my car had no leaks, and the sunroof and side mirrors worked properly. I have not heard from AJ since Friday April 15, 2026.

I went to take in my BMW IX for maintenance and our service advisor was Houston he was phenomenal…read more Everything was super quick and got my car taken well care of!

Overpriced Bimmers with zero innovation. The brand is garbage and their service is always a…read morechallenge.

They suckS they always have excuses for when you bring your vehicle back to them,that same problem…read morethat they supposed to have fixed with a lifetime warranty Liars they are Liars, I will never buy another VOLVO or Mazda no vehicle associate with Volvo especially those that work here in Memphis, the operator she sounded black was rude. The front counter black lady was rude. I have to give them at least one star to send my review if it wasn't for that I wouldn't give them now star.

THANK YOU ALEX!!!…read more Please also tell your team thank you for the amazing service, for being so friendly and for working quickly so that I can be on my wa!!! I am passing through TN on my west-to-east coast drive and it's the first time I have ever interacted with the local community. My car service lights turned on while I was driving along the 40E and I panicked, knowing that I have 13 more hours of driving to go, I needed to find the closest Mazda dealership near me. In my search, I was routed to Volvo of Memphis who were able to help me check my car. Alex picked up the phone and has been helping me through the car safety process all the way. He was honest and clear with what I needed to have done to ensure a safe drive for the rest of my journey. Thank you Tennessee for the most welcoming hospitality. Thank you ALEX for going above and beyond!!! I'm sure I'm not the first to thank you for your kindess and for taking such good care of my car. I don't know if we will ever crossed paths, but I am ever so grateful that we did. Tennessee will have a special place in my heart because of you :) -c

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I recently needed to bring my vehicle in for a repair due to a problem with the radio and bluetooth…read moresystem. The repair started a little rocky due to a wrong radio part, then the lack of its availability, but things got sorted out. The Service writer (Andrew Howell) and Service Tech (Jason S.) made up for the slight hiccup in the delayed part. I was kept updated frequently on the parts status and repair. They fielded my questions without hesitation and answered them as acutely as was the situation. I appreciated that! We will definitely be returning based on our experience! I'd like to thank Andrew, Jason and Kenny (Gen. Mngr) for all their help and patience, Thank you.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

This is a dishonest dealership with Bait-and-Switch Pricing…read more I recently attempted to purchase my mom a vehicle from this dealership and was completely disappointed by their dishonest sales tactics. They advertised a 2025 Honda Accord Hybrid online with an Internet Price of $35,410--including a listed dealer discount--but when I got to the dealership, they claimed the price was $36,925, conveniently ignoring their own advertised discount. This is a classic bait-and-switch move to lure in customers with lower prices only to push a higher price once you're there. Even when I showed them proof of the online price, they were unwilling to honor it, offering no reasonable explanation. If you value transparency and honesty, I would strongly recommend taking your business elsewhere. There are plenty of dealerships that won't waste your time with misleading advertising. Listed below are the salesmen that I spoke with: *Salesman: Jerry Hughes *Manager: Tim McCray UPDATE: As an update, we purchased the exact same car from SOUTHAVEN HONDA and had a much better experience. We were in and out in just over an hour. The team was professional, fair and more than willing to negotiate. The car was listed at $36K and we purchased it for 33K. Take your business to Southaven Honda and ask for Clayton. You will get a GREAT deal!

After some long decision making using online information, I went in to test drive 1 specific car. A…read more2019 Challenger R/T Scat Pack with the Dynamics package in a Destroyer Grey. Terry and I both knew I was buying that car from the get-go. He was patient and quick with all of my paperwork. In the span of a lunch hour (okay 90 minutes), a I had test driven, signed, and made it back to work in my sweet new ride. I couldn't be happier with everyone from my salesman (Terry) to the sales manager (Paul) and even Hunter in finance. 10 out of 10 will do it again. Someday. Just enjoying my car for now.

I brought my truck in for repair. After 6 weeks and $3,500.00 I got my truck back exactly the way I…read morebrought it in plus new serious electrical issues. They would not give me any of my money back. Horrible experience. Worst experience with any business I've ever had.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

Last time bringing my car here every time I bring it, something goes wrong and they push it off…read morelike it's not important. Over a year ago took my car to get new tires and rotors and there was an issue with the tires. Left it days at a time for them to tell me it was a piece of paper/stick stuck in the wheel from when they put the tires on. Right after my parking brake light kept coming all, all the service advisors said it was fine nothing was wrong. I've been drive my car for a year with this and today I was able to take it there after they claimed it needed to be there for days and they fixed the issue in minutes and charged me over $200 for a issue that should have been fixed over a year ago. Just scammers in this department trying to get over and get a sale. Will be getting my new car from another dealership they will never get another dime out of me.

The car was not clean when I received it and the paperwork process was not smooth about…read moreregistration when it come to the car I was expecting to get it registered myself not through a third party vendor as well there were damages to the car that were not previously mentioned before purchase

outstanding customer service! was kept informed about the steps throughout the process. so much…read morebetter than dealing with unscrupulous dealership! 5 stars!!!