My husband and I both go to Dr. Reginato and we recommend him highly. He is very knowledgeable,…read moreresourceful, and patient. He takes time to explain everything and never rushes through the appointment. We have been going to him for 3 years (since we moved here) and have been extremely pleased. The office staff is also very professional. We highly recommend him!

To be honest, Dr Reginato wasn't my first choice when doing my research for a new primary care…read morephysician. He was the default choice after the first two declined to take new patients. But from the moment I made the appointment, then met the office staff, then meeting Dr Reginato for the first time -- I definitely feel I made a great choice. He was very thorough, nice, and a gentle spirit. He wanted to know all about me and prior conditions. He checked me up, down, and sideways. He recognized something that alarmed him, that ended up getting an x-ray (Bass), and then further, having a procedure (Bass), that proved to be negative. But my takeaway, I've had other doctors and no one noticed this. Despite the start, I found my new doctor. I recommend!

Exceptional Care from a Physician in a League of His Own…read more I'm in my 50s and have lived in three major cities, experiencing care from multiple internists and general physicians over the years. While a couple have been good, Dr. Douglas Severance and his staff are in a league of their own. What sets him apart is not just his deep medical expertise but his pragmatic and caring demeanor -- a rare combination in today's healthcare landscape. He has successfully diagnosed complex medical conditions that others might have overlooked, guided me through holistic lifestyle changes that have significantly improved my health, and helped me navigate chronic conditions with both medical precision and compassion. Dr. Severance takes the time to truly listen, understand the full picture of his patients' health, and offer practical, sustainable solutions rather than just quick fixes. His thoughtful approach to patient care has made a profound difference in my life. Plus, he is just a great guy. He reminds me of my brother, an M.D. on the East Coast, who pursued medicine out of a genuine desire to help people. Dr. Severance embodies this same commitment. If more physicians were like him, healthcare would be transformed. I cannot recommend him highly enough--he is truly an exceptional doctor and a trusted partner in my health journey. His staff matches his caring ways. 5+ stars.

Dr. Severance who practices family medicine, listens attentively, he is an excellent communicator…read morewho truly cared about my well being. The staff is friendly, and extremely efficient and caring. My experience was very positive all the way around.

This was my first experience with this group today and it was an excellent experience. I saw some…read moreof the reviews, and thought I should take a few minutes out of my day to give more recent feedback. I talked with the front office staff today and spoke with a receptionist named Leslie. I had a great experience. I asked her if I could fax over insurance information and when she received it, she promptly called me back to acknowledge that she did. She was able to make arrangements for my family member to be seen promptly. When I called again, to add more info, a different receptionist answered. I asked for Leslie (just because she was my point of contact ten mins prior) and the second receptionist said "I can help you!" and she must have referred to Leslie's note, because I didn't have to explain where we were at in the scheduling process. I found both receptionists to be quite attentive and thorough. I also have words of praise for Dr. Sue Knight. She is warm and genuine. She truly cares about her patients. My family member told me that he had a good visit and he was given information for follow up/next steps. I do hope this review is helpful for anyone who is "on the fence" given the reviews posted here. At a minimum, many positive changes MUST have been made since the poor reviews were posted because my experience was not like anything the reviewers with negative comments suggested, if they were indeed based in fact. I don't know, however, when I see one star and five star reviews, I'm always a bit skeptical--especially about extremes. I am writing this five star review because there honestly isn't anything that they could have done to make the experience any better than it already was! We all want experiences with receptionists who can take our information accurately, relay the information in a timely manner to whomever needs it, and make sure your request is being handled appropriately/within reason. We want to know our loved ones (kids, parents, etc) are in good hands. We all want doctors who are attentive, knowledgeable, thorough and caring. Given the above, I'd say they earned the five stars!

First of all, let me say that I have been going there for last 18+ yrs. The service used to be good…read morewhen it was SRVPC group.. ever since it has become John Muir, the service has deteriorated. The front office staff and nurses are absolutely rude, and talk to you as if they are not interested in their work and doing favor to you. Everything goes through portal and there is no talking on the phone, not even with the nurse. No one gets back to you for 72 hours. They can't even answer for 3-days they can even fill a form for school. You just keep waiting. Absolutely painful and even though I like my doctor, I have to move elsewhere.

Very professional and through with wonderful follow up and service. The only issue was that I…read morecouldn't get through on the phone and drove there to make my appointment

I have had cancer twice so trying to stay on top of my health issues. Dr. Wong ordered an MRI which…read moreI had done about 3 weeks ago. I am still waiting for a response from Dr. Wong. I have sent 3 messages through the John Muir portal plus leaving messages for him at his office but still NO response. I can't believe the lack of care/concern that I have received. It would be great just to get a phone call or even a message back regarding the MRI that was done 3 weeks ago.

I came in because of ongoing headaches and neck pain after a car accident. I wanted no medication,…read morejust osteopathic manipulation. Dr. Okamura was able to treat me for the pain, I can now say I am headache free and my neck pain is much better. I did the exercises he told me to do, patient participation makes a big difference in wellness. I would definitely return for musculoskeletal issues. Pain medication can be a useful tool, but I felt I would be better served without medication and Dr. Okamura was able to address all my symptoms adequately. I was a private pay patient so I can't comment on insurance billing. The office staff is very nice and the office building itself is quite comfortable and easy to access.

I also just read the review by Eric F. and also felt compelled to respond…read more Dr. Okamura has been my family's doctor for over 15 years -- we are both in our 50's. My husband had been admitted to the hospital twice in the past for medical emergencies -- he received only the best care from Dr. O and the San Ramon Medical Center and recovered both times. During one of the medical emergencies, at night and on a weekend, I called Dr. O's office, and he personally took the call himself -- most Dr's would have an answering service taking the calls! Not only did he advise me on all the proper steps to take for the next 24 hours, but I felt reassured as always that my husband was in excellent hands and in the hands of a caring doctor. We had to sadly switch health plans a year ago, as employers have made it so difficult to have private care. I cannot wait for changes to our employers health plans so we can return to Dr. O as our primary care provider. As for greeting us , on a normal basis he often would greet us with "Oh, you made it!" meaning "You were able to keep the appointment, I'm glad to see you!" We feel blessed to have been under the care of such a top notch doctor and would highly recommend him to anyone.

I had a weird wax buildup. One fine day, I wake up and just can't seem to hear in one year…read more Scheduling an appointment over call was easy. New patient registration was quick. Dr Kamat and the assistants were very polite, friendly and patient. They worked thoroughly and were able to solve a tricky ear wax issue for me without having to see any specialist. I was able to properly understand the problem in simple words and they took great effort to cure it for me. Thanks for the wonderful care !

Very nice doctor. Very patient and thoughtful. Great service! All my family love the doctor and…read moretheir staff

I have had many colonoscopies with Dr Shelby; he is professional. He is simply the best. The staff…read moreare also professional; nobody enjoys the prep. Still, it is only one day of clear liquids; the procedure itself, I don't ever feel anything but the peace of mind knowing I'm healthy, is priceless.

The preparation instructions could be more accurate and specific. For example, they could state how…read moremany hours before the procedure the patient must stop drinking, rather than simply "after midnight". Obviously, it's not the sam cut-off time for a procedure at 7am as the one at noon. The whole procedure experience itself is perfect.

I worked with Dr. Apte at Valley Care Hospital 20 years ago…read moreI found him to not only be very knowledgeable and skilled, he was compassionate and caring with all of his patients. I could not say that about every doctor I worked with. The thing I appreciated most was that he returned calls promptly resulting in his patient's not having to wait for pain relief etc. He was also respectful of the nursing staff and welcomed suggestions from those of us who had "been around" and "seen a lot" over many years. At the time Knew him, he was a very "proud Papa" of a sweet little boy. His chest expanded a couple of extra inches when he showed us pictures at the nursing station. I would trust my life or the lives of my family to this wonderful man !!

The new patient appointment wait is three months long.  I went ahead and made it because Dr. Apte…read morehad seen my older son. A month before the appointment the office called me and told me the appointment was canceled and now I have to wait 5 months or see another dr. No Thanks! I'm not going back to this office anymore.