5 stars for the amazing individuals actually running this studio! 2 stars for the terrible leadership. 3.5 star overall average - 1 more star for cost.
Loved the classes but there is room for improvement in the following areas:
1. Leadership is lacking:
Business owner is seldom involved with this location--this puts a lot of strain on trainers to manage everything, including their classes.
2. Unethical practices:
Business practices are unethical for numerous reasons--choreography is dangerous, billing process is not manageable within the app for customers (e.g., allows for unexpected charges/no flexibility/late availability notice for waitlists/no refunds/etc), you cant change payment types or cancel payments in the app at all nor without approval from the owner and are required to give 30 days notice of cancellation even if you've experienced an emergency/illness/can't attend classes for some unexpected reason, can't pause membership, trainers work hard for little return, classes are overpriced, etc.
3. Lack of hygiene:
With little support, trainers cannot possibly manage the cleanliness of the facilities properly...and that's not on them. Pay more people to help with class transitions please! The trainers deserve so much more support and compensation.
4. Limited opportunities to expand into fitness goals:
Great cardio! But little offering in terms of truly building strength. The highest weight you can reach in these classes is 10 lbs, but it's not safe to move in the way the choreography is designed with these weights. Not to mention cardio and heat may influence weight loss but it won't keep the lbs off if you aren't building muscle. There's a better and safer way to do this...
5. Business built on "Empowering women..."is that true?:
If women are to be empowered through this business model, it should start top down. Leadership that isn't involved, doesn't implement ethical business practices, and doesn't even know their team can't create an environment where empowerment flourishes. read more