We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

This company used to be called Aqua Doc Pool Company. Check out the reviews before doing business…read morewith them. Many reviews that are glowing about that company, are fake. They took over one year to complete my pool, when they promised at contract signing that it would "only take a few months". Completion should have been in June, but didn't happen until 10/31. Lots of blaming the county, blaming other contractors, blaming Ian (which happened a few years earlier), etc, etc. The workers just show up unannounced, which is alarming when they appear in your backyard without prior notice. Once the pool cage was up, they'd also just walk right on in. Extremely unprofessional for them to not bother knocking on the door to alert you they are there to work. Shoddy work (one part has failed twice already). They also don't know how to get the control panel to work with the app (which the sales guy said was "so easy to do"). This company has also called me a liar to prospective new customers. It's extremely unprofessional for them to do that. If any of you all want proof, I have tons of email and text trails showing that this company royally sucked and didn't do their job professionally, nor on time. And to call me a liar for letting the world know about the terrible experience I had...they are horrific. When you have loads of negative reviews about a company, it really tells the story. And that story is .... *THIS COMPANY IS THE PROBLEM*, not me or anyone else that's trying to warn you to stay away from them.

bad company run away their workers are disrespectful and take forever to complete. Leave the…read moreproperty torn up

Our pool was damaged by hurricane Ian after the pool screen ended up in the pool. The pool had been…read morerepaired but the repairs were visible. The pool surface was also discolored from age. We engaged Blue Tropix to resurface the pool with excellent results (see photo). The process was explained and when the resurfacing was completed they did the startup as well, which is important. Looks like a new pool.

From the owner: "Turn your pool into a tropical paradise" -Pool Renovation & Remodeling- Call for Free Estimate…read more(912) 732-8379 CPC1458919

Locally owned and operated by a hardworking individual. Polite & efficient. Wore a mask which made…read moreme feel comfortable.

From the owner: Gulf Gate Pool Service is a locally owned and operated pool service operating out of Gulf Gate…read moreEstates, FL, and serving the surrounding areas. We specialize in pool cleaning, pool repair, pool heaters, and more. We take great pride in the quality of our work and our exceptional customer service. If you are looking for pool service in Gulf Gate Estates, FL please give us a call today.

On April 1, 2024, I entered into an agreement with the contractor for the complete installation of…read morea swimming pool at my property located in Palm Beach County, FL. The total agreed downpayment was $27,792.95, which I paid in full upfront via wire transfer. This payment represented the contract down-payment to start work. The contractor assured me the work would begin promptly, including obtaining necessary permits from Palm Beach County and commencing excavation, plumbing, structural, and finishing work. However, no permits were obtained (I confirmed this with Palm Beach County Building Division records). No work of any kind has been performed on the site and we had to hire a different contractor. I first became aware that the contractor had no intention of performing the work in October 2024, when repeated requests for updates, start dates, or progress went unfulfilled beyond vague excuses. Since then, I have maintained ongoing contact with the contractor via text messages and calls. In every communication, the contractor has acknowledged receipt of my payment but provided only stories and promises of repayment or future action, with no actual refund or meaningful resolution. Examples include: Promises to "send a check next week" that never materialized. Claims of "financial issues" or "waiting on suppliers" without evidence. Assurances that work would start "soon" repeated with zero follow-through. This pattern demonstrates financial dishonesty/misconduct (misuse or misappropriation of funds paid for a specific project) and abandonment of the job after receiving substantial payment without just cause or written extension. The contractor has failed to commence work within required timelines under F.S. 489.126 and has not refunded any portion despite demands. This has caused me significant financial harm ($27,792.95 lost), and emotional distress.

Still has not passed inspection with the county. No assistance from the company. Please go…read moreelsewhere. Tim is not communicating at all now and there is no progress for months. The paint applied to the patio is peeling now and needs to be redone. So disappointed.

Called to get a quote from the guy. Gives me a price and makes an appt to meet at 8am. 8 am passes…read more I call him. He tells me that his friend has been in an accident and will be at my place at 10. I tell him I understand and wait. 10 comes and the guy never calls texts or anything. I call. No answer. I call later and he answers. I inform him that I took off work today to be present for him. He tells me he doesn't need my business and to go to hell and hangs up. Cannot be trusted to do what they say. No follow up and no calls. Unprofessional and extremely rude. He doesn't need your business. Call Ontime pool. Like professionals, they came on time and matched his price. Be warned! Call him. Get a price and use that price to negotiate with a professional. That's what I did.

Wonderful service, prompt response and comprehensive equipment repair. I highly recommend this…read morecompany! Professionals at a reasonable price. Valuable.

On-time qualityservice for us every month. Also, when contacted, always a quick response and…read morequalified information. Our pool is not new, but we are treated with reliability and kindness every week. Very glad to see them arrive.

They bought our route from another guy. First thing they did was raise our rate $25/month- which…read morewe didn't complain about at all. They also require you to pay the month upfront which we also didn't complain about- not until the first week of the month where they decided they'd no longer be servicing our pool despite us already having paid for the month!? There are SO MANY good companies around here, do yourself a favor and avoid this one.

Platinum Pools is the best, they take care of everything, very detail oriented and great service…read more They got me back online post hurricane flooding and maintain it all beautifully.

Platinum Pools definitely got us out of a bind. When our pump decided to stop, Platinum Pools was…read moreable to orchestrate the repair in less than 3 days. We are back up and running, just in time for our guests to arrive!!

They beat everyone's quote and they were fast to come out and repair my pump motor. I would call on…read morethem for future repairs.

Wow, i'm blown away by the professionalism, knowledge, and service I received through Dennis from…read moreSapphire. I sent him the photos through yelp, he called me and predicted the exact issue that it ended up being. Our pool pump had blown with water spraying like a geyser. I thought we had to get a whole new system... NOPE! Thanks to Dennis, he fixed us up perfectly and fixed issues we were having for the past two years. Super Affordable, insanely great work and nice as can be. Thank you Dennis for getting our pool back to brand new. Dont go to any other pool service, these guys are it!!