Very Professional and Polite. They did the oil changed,…read moreFluids Filled, and Filter Replaced. Then we were on our way! The Price was good as well! A Good Business! I appreciate that! I suggest you Stop and see them the next time you need an Oil Change!

Mike greeted me with a cold water bottle as I pulled in. So from the beginning of interaction…read morefantastic customer service from all employees. Professionalism is top notch! I travel through the state's for work and so to have a new experience that was over 5 stars just made my day. I highly recommend!!! Thank you Mike and Drew y'all are the epitome of excellence in customer service and professionalism!

Always great, fast and personable service. Been going there for years. Rarely trusted any other…read moreservice with my cars.

I've been using this local oil shop for over 20 years, and they've kept my car running like a top…read morethe whole time. On top of great service, I always grab a jar of their locally grown honey--because only in Louisiana can you keep both your car and yourself running in one stop! Friendly folks, honest work, and a true local gem.

Always exceptional service. Until the new owners took over, you couldn't have given me free…read moreservices there! Now, I use them exclusively when I'm in La. No job I have gone in with is too large nor too small. I also do not feel like they are charging an arm and a leg.

The last week of March I called this business to see if they had experience doing oil changes on…read moreMercedes and the lady who answered said yes they have done 150 or more. She stated that I can pay their cost or bring my own oil and filter which I decided to do . I googled them and didn't see any reviews that were bad so I was like okay I will use this business. I took my car in the day after Easter to have my oil and filter changed. That was the worse mistake I could have ever made. It took maybe twenty minutes and after I paid I went to my car to leave and noticed they did not change my oil gauge to reset it. At that moment I had a horrible feeling, they then gave me my leftover over since I bought 10quarts. So I noticed I had too much oil left and I asked how much they put in and the man said seven quarts, well that was wrong. I informed him my car takes 8.5 quarts and he then said well we googled it and it said seven quarts, granted some Mercedes do take seven but this car does not . They also had to google how to reset my oil gauge all this done on their phones. It took another 30minutes for them to just reset the gauge. In the mean time I called Walker Mercedes to verify it took the 8.5 quarts so that if I was wrong I could apologize to them. After speaking with Mercedes we found out I was correct. I then asked to speak with the owner so a lady and I believe her husband went in to tell him , why did it take both ? The man came out and said he cant speak with you just wants to give you your money back. I acknowledged that said that was fine but I would still like to speak with him when he is off the phone, It was obvious he did not want to deal with the situation. In the mean time they started to put the 1.5 quarts in that the car was lacking mind you not really measuring so I had to stand on top of them to make sure. While I was waiting on the owner which was about 20minutes I heard a gentleman come in and they had done an oil change on his van and when he would go slow it died and he stated his van did not have that problem before they touched it. So the woman who was putting the remaining oil in my car told a younger gentleman to finish my car while she looked at the van issue. SO now the owner decides to come out and I politely said Sir I am not trying to disrespect you or your business but the way my car was handled was not done correctly and had I not caught the mistake it could have ruined my car . I also told him the way he tried to avoid talking to me was unprofessional because I had a legit problem on the floor and he should have addressed it. He then said and mind you he came out with attitude written all over his face and said well we gave you your money back what else do you want? I stated that I would like him to come out and least say sorry you had these issues in the future we will be more careful , I mean maybe not take a car if you cant handle it. I realize I have a Mercedes but if you state that you have done hundreds of them then what is so rare about my car ? Its fine if you had to google how much oil but at least get the engine size right and there is only one engine size to may car. So he just kept having attitude they way he spoke to me as a woman was horrible and I'm sure if my husband would have been there he would not have done this , but sorry he is deployed and couldn't handle this. So I asked is this the way you handle business here and he rudely said yeap we are all rude and walked off. This man also sells cars on his lot there and sells them way to high, and if this is how he handles just a simple oil change complaint imagine if you bought a car and it died a mile away . Good luck with him helping you. Also I have bought used cars and I have never see an MSRP Price noted on them , yes maybe ten years ago it was that price but you cant fool me into buying it with over 100,000 miles on it and the leather is worn and paint is not so great. I have pics for an example. I'm sure they have done good oil changes on peoples' cars and trucks but as far as mine it wasn't a good experience and I would never recommend them ever. Wonder how many cars they have not put the correct amount of oil in before? I will say I felt sorry for his employees, when he came out of the office they all seemed scared and nervous even the ones that didn't work on my car. He stated that he was going to take care of the guy that did my oil change, But I have to say I don't feel like its completely the techs fault. I think the owner should give his employees better education and training on all types of cars. And he should make equipment available for his techs to access for research on cars they are not familiar with. This owner and his business are a scam !!!!!!!!!!!!!!!! I would stay as far away from him as I could. He will treat you with disrespect. He does not value his costumers and obviously doesn't realize the military is a main part of his business.

I went to this place on a prayer. Walker Honda told me I didn't need brakes without even looking at…read moremy car. They changed my oil two months prior to that so I guess they went by the health of my car then. I went to a precision tune. I didn't even have an appointment they took me and I paid $449 for my Services but it was well worth it. They finished my car in less time it would've taken me at Walker. They were very courteous and empathetic to everything that was going on. They treated me like family and that's exactly what this community needs. I would actually go to this place and recommend anyone to go to this place for a fast and courteous service.

Everything went well. They were very professional and nice. Price was good and the wait time was…read moreexcellent

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

No one ever got back to me. They lost a customer. Went down the road to Ford. They were very good…read morewith their customer service and help.

I was blown away by their exceptional level of customer service and honest sales staff. I was able…read moreto work out the specifics of my trade via text which enabled us to limit our time at the dealership. Their finance department was quick and very straight forward. I searched for my truck in Shreveport, Alexandria, Lafayette, Lake Charles, Baytown and Houston and they were the least expensive out of everyone. I want to thank Jody, my salesman, for not pressuring me and for being honest. These qualities are hard to find these days. I would also like to thank Chris and Kandi. Both of you were transparent throughout the whole process and exceptionally friendly. I wish you all the very best for years to come. Alford Motors truly has a wonderful team and I will definitely recommend them to my family and friends.

Outstanding service from Rand Alford and his whole team! From my salesman Wayne Trotter, who showed…read moreme just what I was looking for, answered all my questions (and didn't try to BS me if he didn't know something. He admitted "I don't know" and went and found the answer), and even encouraged me to go evaluate and drive competitor's trucks that I had long been considering. He was confident that he had the best product and that I'd be back. Also a big shout out to Candy in the paperwork office, and to Jimmie in the parts department for accessories for my new truck. They obviously love helping folks out and taking care of the customer. The personal service and attention to detail from the whole team started the moment of first contact has been outstanding ever since. Honesty, pleasantness, and integrity in certain sections of business (car dealers especially) are rare and it was great to see it all practiced here at this dealership. We look forward to continuing our relationship with Rand Alford and his team for years to come.

I went there recently for and oil change and AC work. They quoted me a price for all work, and…read morequickly got it done correctly. The price quote was right on target, and their customer service was excellent. Will definitely go there again.

From the owner: At In & Out Oil Change, our vision is simple--providing reliable, quality, and efficient auto…read moreservice at a fair price. We consider you as not just our customer but our family. Our utmost priority is your satisfaction, which is why we ensure keeping the God factor at the center of every service we offer. Our shop's specialty is oil changes, although we cater to tires, alignments, brakes, suspension, and A/C work.

This place needs some work. Takes time to get things done even with an appointment. Seems like the…read moretime management needs improvement. Too many cars cause them to back up on work. Being behind causes employees to speed up and make basic mistakes. Got new tires, mounting and balance, and alignment. Tires were mounted and "balanced" after about 2 hours. Had to come back the next day to do the alignment because there was many other vehicles ahead of me. Balance was not done well. They did not take off the old weights off the wheels. They just added more. Made the steering wheel shake around 50mph. Went back to get the alignment done and it took another 3 hours. Overall it takes too long to get stuff done and it wasnt done right. Price is fair if it was done in a timely and correct manner.

Bob the manager provided amazing customer service. He made sure to keep me updated in the process…read more Billy as well took care of my car and was very professional.