Bob the manager provided amazing customer service. He made sure to keep me updated in the process. Billy as well took care of my car and was very professional. read more

Derek Smith provided an excellent service . He went above and beyond which is highly appreciated.

Outstanding customer service and super fast at getting everything done. The team has saved me money at almost every visit over the past year with coupons or reminding me of a warranty. Highly recommend read more

Stay away from this place. Ironically they are on a military base and are suppose to support the military community with products and services. But the opposite is true. They kept trying to sell me a more expensive tire, saying that the tire options I found of the website, that said were in stock, were not showing in their system. In addition, they don't offer a Louisiana state inspection when the website clearly says it does. Customer service with Amy was awful and it's like she didn't even care or want to be bothered. What's the purpose of this place then? To push expensive products on the military community, provide awful customer service, not provide basic services like car inspections but provide way over priced services like oil changes? No thank you. read more

DO NOT GO HERE!!! this place is so horrible. they rotated my tires and tightened the lug nuts so tight that nobody else could get them off, then when i brought my car back they said there was nothing they could do. read more

Told me they had the tires I wanted in stock and could change them that day, then after waiting a half hour was told to come back in two days as those tires were actually already sold. A week later they finally call and say the tires are in stock. On top of all this they weren't the tires I wanted but was told they were still truck tires, when in actuality they were passenger tires. Not at ALL worth it, wish I could do it all over again and go literally anywhere else Edit: I had to have ABS work done at another mechanic who did an alignment check and found major faults that should've been caught by Firestone at the alignment check that THEY recommended and did less than a week before. Appreciate flushing money down the drain read more

Customer service is terrible and basic services are way over priced. You can get a free diagnostic at O'reilly and an oil change for half the price at Walmart. read more

Stay away from here. This is the worst Firestone I've ever been to on any military base. This is the only one that refuses to put what tires and oil you want on your vehicle. Other while they might not carry it will order it and service your vehicle using those products. They only will put their tries and only will use pennzoil. Normally I wouldn't call them out but I know it's not true. I should have gotten her name but the lady at the desk on 29 OCT just didn't see like she really cared. There was a lady in front of me asking to see a tire Firestone was trying to sell her. The lady at the desk clearly didn't want to show her the tire. "It's out in a conex and it might take a while to show you" and "we can't see what you entered online it just shows you need tires". The service at least at the front desk is horrible. This Firestone really dropped the ball and they don't seem to care. read more

The staff has always been very helpful and quick to help out. I had a cut in my tire and they got me in right way (because of the safety risk). The price is about average. I would rather go to a mom n pop place but the convenience of it being on base is nice. read more

Bottom line about this place: they always act like they are understaffed and too busy to take new appointments. 2 alternative places in Leesville: Pro-Oil Exchange on 5th st. Or T&M Master Lube Express (I recommend these guys). I have tried unsuccessfully to make an appointment on three occasions at this firestone location. The first attempt was around 0930 and I was put on hold for 8 mins and I hung up. The next time I called at 0833 and again I was put on hold, this time for 5 mins until I hung up. The third time I called at 1327 and I was again put on hold, this time for 4 mins but someone actually picked up the call and took me off hold! However, the lady who took me off hold asked for my name and number so she could call me back. It's been 40mins and still no call back. I will update when and if I get a call back. Stay away, the convenience of location is not worth the pain of trying to make an appointment. read more

Had an appointment for more than a week. Confirmed the price of the work the day before. Show up the day of and the price had doubled. That alone I would have had the work done. But they also couldn't even start on my vehicle for at least an hour. They wasted my time, won't return. Edit: Just now read all the other reviews. Looks like Firestone stopped caring about this location three years ago. read more

The shop attendant cursed and was very unprofessional. I purchased new tires, they ran alignment test then wanted to charge me 96$ to correct a barely negative castor tilt. That requires a small turn on an eccentric bolt. This is on a military base! wow. read more

Sadly, I have very little good to say. I am praying for this facility that is a direct reflection on Management- .

It i could give this 0 stars I would. I took my car to firestone to get 2 new tires. Before I had taken my car in I had a car wash and cleaned my rims. When I got my car back my 2 back rims were chipped in numerous places. I went back inside and told them, he came out and checked it out. At first he tried telling me my car was like that when I turned it in, I argued it wasn't. I recently purchased my car in October. I know my rims were not chipped when I turned my car in. I am very disappointed in the service. There are already so many bad reviews on this firestone. read more

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Robert the Manager and his crew have completely turned this business around. He was a true gentleman and was a straight shooter with me when I went to get my tires replaced. They don't cut corners here and are all about customer satisfaction. Highly recommend this Firestone location for all DoD members and families in and around Fort Polk. read more

I found tires cheaper in the local area. That's why I gave them 3 stars. They are however very nice! read more

Firestone Complete Auto Care - Tires Near Me - Fort Polk, Louisiana

Like others, I booked an appointment through their website only to get a phone call 2.5 hours before the appointment stating they were overbooked and it would be 3-days before they could rebook me. read more

I had a scheduled appointment for 1200 for an oil change. My vehicle was dropped off at 1130. At 1250 the vehicle was still parked in the same spot. The person at the desk stated that they only had 3 techs working. However, looking through the glass conveniently behind the desk you can see 2 of those techs engaged in conversation, contributing nothing to the delay of service that this completely mismanaged firestone is incapable of providing. read more

Made an appointment on the phone told them wheel design, tire size and car type was told no problem bring your car in. Well I get there and they will not put them on. Their technicians are not trained for my kind of tires and their machines are old and don't have the proper parts. I told him I explained everything on the phone you said yes then I get there and you say NO. Then he told me to take it to Morris Tire in Leesville but they are closed till Tuesday. read more

Don't waste your time trying to make an appointment here because they'll only call you back to change it to the most inconvenient time imaginable. Then, in broken English, act as though they are doing you some great favor. I'd be disappointed if it wasn't par for the course in this dingy, squalid, little town. Avoid this place like the plague. read more

I have been using this facility for almost five years on and off with different vehicles. My current vehicle is a 2015 GMC 2500. I have normally never had an issue with price or service. I am only upset at there ability to follow appointments. Because I tell them I am waiting because it's my only vehicle at the moment and they say it's going to be a while......well why make appointments then? Isn't that the point of an appointment to be scheduled? 30 minutes later they pull my truck back. read more

I should give no stars. I came here on Jul 22nd to get a tire fixed. The tire was ordered and $263.66 paid. My husband called me on the 24th to let me know the tire is ready to be put on. I came here and the guy, who was eating ice cream (bad customer service), told me to bring the car so he can put the new tire in the trunk. Ha! I called my husband and I read to him the receipt that says to balance the tires and other services because I'm so confused. First the guy asked how am I going to pay, when is already paid! Then my husband (on the phone) asked me to let him talk to the guy. The guy says: is this woman your wife? because she never mentioned anything about putting the tire on. IT WAS ON THE RECEIPT!!! My husband is White and I am not and probably that's why he asked if I was the wife. I hear thru cochlear implants and is hard to communicate. Very upsetting way to treat a customer. read more

Over priced And horrible turn around times to get your vehicle back. You will pay at least twice the actual amount that the job cost to get your car fixed or tires put on DO NOT GO TO FIRESTONE. read more

This is now my last resort mechanic. Unless you have 2x the amount of money to drop on your car, do yourself a favor and try somewhere else. My quote was $1500 and had a hunch that was overpriced. I got a few other quotes from other local shops and ended up spending $700. One part of my problem with the scenario is that I needed some new tires and they quoted me tires before they even asked how much I wanted to spend or which ones I wanted. When I was questioning the prices I was reassured multiple times that I could always open an account and finance my repairs. We were able to get my husbands car repaired at the dealership cheaper than what they quoted me here as well. The one thing I will give them is that I have dropped my car off there on short notice and have been able to get it diagnosed fairly quickly. The staff is always very, very nice but that doesn't compensate for the prices. read more

My dad always used Firestone when I was growing up. For my 27 years in the military, I have always used the Firestones on base when I can. I have been very satisfied. Just like USAA or Navy Federal Credit Union, I always knew that I would get excellent service from them and I never even bothered to look around for other automotive services. Unfortunately, I seem to have found the exception to this rule at Fort Polk. It is by far the worst Firestone I have ever encountered. Service, for the most part, is not friendly or helpful. Long wait times at the counter (even when no one else is there). I have been overcharged, although to their credit, they did eventually give me the money back. In general, the employees there just seem to act like it's a bother to have to interact with customers. Like the other reviews on here, the employees always seem to say that they are unusually busy that day. I will no longer go there, which given the limited options at Fort Polk, is saying a lot. Then again, maybe the lack of competition in the area explains the poor service. read more

Do not go here! Unfortunately I wasn't knowledgeable on just how overpriced Firestone was and overspent on a new set of tires. Seriously don't go here! Walmart or an independently owned tire shop will get you great, cheaper tires. It took them nearly 7 hours to put new tires on, I dropped the car off as soon as they opened. When they finally called I had asked them look at a problem, which took another hour, they then said they could fix for around $850. I called up a local repair shop and repair was quoted $500, using same exact parts. In fact, Firestone had ordered the parts, and when I ended up not using them the mechanic I used bought them instead of the warehouse having to send them back. Firestone takes advantage of people and has poor, slow service. I will NEVER recommend this location to anyone! read more

They wanted 20+ to patch a tire and said it would take a couple hours... That place sucks!