Ethan and Nathan were wonderful with my duct cleaning. 10 out of 10! They were fast, thorough, and…read morekept things clean through the process. Both wear plate and friendly and really seem to know their stuff!

Trent was our salesperson and was very helpful and communication was excellent and thorough to…read moreconfirm what we wanted. Mikey and Luka came out to convert a fire burning fireplace to a gas fireplace. Let's just say the job was BIG because the existing fireplace was old and solid! Major props to them for making it happen in such a timely manner.

I simply cannot say enough good things about this business. From the fabulous team, Don, Amy,…read moreJeff, Ken, Ben, Erica, Ashley and everyone else on the team, to the top-notch service they provide. My experience with them has been nothing but positive. In a time that can be extremely stressful they continued to communicate and show up on time, if not early, every time. And their follow-up care has also been amazing. I highly recommend this business! They are trustworthy and provide the small town feel I appreciate. A+

Incredibly unfriendly owner and he quoted 3 times the already overpriced rates in this region for a…read morestraightforward plumbing installation. Would absolutely not recommend.

Twice they have worked here, and i will always call PH&E for my heating and electric needs. Honest…read morebilling ROCKS and so does fast apt booking.

This company's practices are questionable at best and unethical at worst. They were called out due…read moreto no AC in the house. As homeowners, we verified that the condenser had power and was running. The filters were clean and the system appeared to be cycling air, albeit not a ton. This was communicated over the phone to dispatch. First issue is they take a hour charge up front for "new customers" and the they didn't schedule a time; the tech just shows up. The tech goes through the house and verifies what we already know: the system doesn't work. They don't check airflow or the filters or the unit in the attic. They say it's "too hot" to assess the problem and they leave. Before they drive off they tinker with the outdoor condenser unit, fail to communicate what they did, and drive off. I was not home during the repair but this is the recap my wife gave me. When I come home I find the refrigerant caps at the condenser removed and sitting on the lawn. I call back the next day to speak to the tech. The tech assures me that he did check out with my wife after "servicing" the condenser, essentially calling my wife a liar. He has no explanation for why the caps were removed and just left on the ground. He comes back again (once again, not schedule. Just shows up) to do some work and then sends me a text saying what he thinks the issue is and that can check in tomorrow if the system hasn't improved. This is day two and we still don't know what the problem is and there's no documentation/report of the work done to date. Do not hire them. It's bad business to perform repairs/modifications and not report it to the homeowner. I have an open complaint with BBB and Labor and Industries regarding this. It's also unethical to accuse your customers of lying to cover yourself.

I've had two heat pumps installed on my house by them. Highly recommend. Honest folks. I'll use…read morethem again for my next HVAC project.

Jason from A-1 took a great deal of time to clean my ductless heat pump system, which had NEVER…read morebeen done since installation in 2010 (I thought it was 2005, but I checked). He said it should have been done every year. I have had two other local heating businesses deal with this, and nobody has ever taken it apart and really cleaned it before. It was SO DIRTY, and the unit is working so much better now. I was also pleased to know that Jason lives not far from me, so he's a local guy too. I like to support our local businesses, but I am really grateful for this one in particular and I will always call them from now on. Thank you, you really are A-1

Don was very professional and knowledgeable and was able to fix our furnace in no time. We will be…read moreusing him in the future. Very reasonable on pricing. And we are both very pleased with his service. Thank you again, Don.

Was trying to get a new install on a new home build. The quote was good but the service was not…read more After giving the deposit that was to buy the equipment, everything went down hill. What was supposed to take 4 or 5 days was not done 6 months later. The duct work was put in but no heat pump ever showed up. "I am waiting to get paid from the next job to buy your heat pump" Not showing up when scheduled was a regular thing. The most stressful contractor i had to deal with. When the air handler WAS put in (still no heat pump) I found out it was put in upside-down. I had to hire another crew to finish the job so I could finish my house. I never got the heat pump and now I have an air handler unit sitting in my shop. Buyer beware. I would like to file a claim with yelp too.

Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

Called for a furnace clean and service, was told 2-3 weeks (which was fine!) only to get a call…read moreback from the tech that he was able to go do the service ASAP! I was so relieved as this was for a tenant of mine. Tech called me back when he was done determining what needed to be done and I granted him permission to do the work. He was in and out in an hour!

Every time I needed an electrician Gropp was there for me. None of that 4 to 6 weeks out. They…read morealways have enough electricians on staff to accommodate the public. They have come to my rescue on 3 separate occasions and always polite and courteous and work fast to save you money. Even the office staff help as much as possible to save from an unnecessary cost of sending out an electrician. I won't call anyone else.

My furnace could not heat up and stops before reaching set temperature. The tech Mike came and…read morefixed the problem in 15 min and he waited another 10 min just to make sure the furnace is running good. He knows what he is doing!

This business is NON responsive! We have been trying to get someone out to our house to repair our…read moreshower! We have been waiting for weeks for them and to respond! We have found another plumber in the area who will be able to fix the problem in 4 days

We had contacted Panhandle Heating, in looking for our chimney to be swept. The service man that…read morearrived was very kind and assessed we were in need of installing a liner before the service of chimney sweeping could be performed. He shared they likely would not charge the full amount, as they could not sweep. But, that was not the case. We were charged the same amount quoted for a chimney sweep, though they only gave an assessment. I am disappointed and will not be referring them to others.

The folks at panhandle hearing were quick and willing to take on a tough hot tub installation. They…read morewere persistent and didn't let the job discourage them. I am very pleased with their work ethic, communication, and final product they delivered.

You saved our weekend!!! I called at 4:30 on a Friday afternoon because our A/C went out on a hot…read moreAugust day. I didn't expect anyone to answer our call, let alone come out to check. Tom answered the call, came on-site, and got things up and running in no time!!! Thank you!

The staff at Redinger have been nothing but nice and professional to work with. My service and…read moreinstallation requests were handled promptly and affordably! I would recommend them to anyone on Palouse. Thanks again!