The plumber was fantastic and very respectful and friendly when he came out yesterday. I called…read moretoday for an unrelated plumbing emergency this morning which required me to shut off the water to the whole house. The receptionist was outright rude, dismissive and questioned why I had called another plumber 6 months prior. As if it matters why a plumber from Pullman was called. Maybe you were rude and dismissive then too? Maybe you just couldn't come out when I needed service? Maybe I was listening to the advice I got from neighbors when I first moved in to not use your service??? She also stated that they could not come out because she was worried about COVID-19 after I confided that my day was awful already as my 7 year old had vomited that morning. I stated that I would remove my daughter from the house during the service call and even offered to have her tested (even though she had gorged herself on candy at school yesterday) if she would send someone out because I had to shut off the water to prevent flooding the bathroom. She then made up a COVID-19 testing protocol based on her own second-hand knowledge and stated one test wouldn't be enough and she would have to be tested twice (which is even more than what it takes to have someone go back to school or work). I'm a viral immunologist. I study respiratory viruses for a living. And I was still willing to negotiate with this woman and her off-the-cuff ideas about relative risk of exposure, prodromal periods, and testing schedules because I needed water in the house like every other mom and wife and human being. If that's your policy, that's fine. But don't make up things on the spot based on your limited understanding of how viruses work and how we test for them. The bottom line is that plumbing is a vital, essential service that we all need. There's a safe way to provide service in all cases using masks, wide social distance measures including the client leaving the house if needed, hand washing and cleaning surfaces prior to working. Just charge extra for your time and hassle. But do the job. Provide the service. Be a decent human being to another human being. Like the rest of us have to right now. We all have jobs to do and somehow we're doing them. The problem is that the receptionist is the owner's wife so nothing will change. There's no incentive to be customer-oriented when there are no consequences for poor behavior and you're the only plumber in town. My advice? Find another plumber until the ownership changes or this receptionist retires. Maybe someone who doesn't lecture you on things they clearly don't really understand. Or find someone who will try to make it work. We might be all in this together, but clearly Sampson's Plumbing is unapologetically and rudely not.

Being the only plumber in this small town apparently entitles them to charge whatever they like. I…read morewas billed $159 to reset a toilet at a location only a mile away from Sampson Plumbing.

Eric came out Christmas Eve day and helped me find a serious water 'leak' - bad flapper valve in…read moretoilet. Guys came back promptly after Christmas to rehab toilet. Good folks. I've used McCoy as my first choice for plumbing and heating forever, but they're always so busy... I'm converted!

when I contacted DPS I was extremely satisfied with their service and work. it was a bit higher…read morethan I wanted to pay. but the service made up for it. excellence!! Eric Max and the whole crew were knowledgeable and efficient. plumbers are expensive no matter who you use. so I gladly accepted it all. thanks for everything direct plumbing solutions.

My toilet kept "flushing itself" and I was afraid I had a serious problem with my aging plumbing…read more Unlimited came out the next day and replaced the warped part in the toilet tank. This is the second time I've called them about a problem. Their serviceman is always prompt and efficient, explains the problem, and fixes it. The cost is very reasonable. I appreciate having a company I can count on.

My family has used Unlimited multiple times over the years. They are always prompt, professional…read moreand have taken great care of us! My on demand hot water heater and large bathtub you guys installed are some of my favorite things in my house! Thank you!

Very refreshing to use an ethical company these days. Father and son team that works hard for their…read moremoney and are courteous, cheerful, informative and reasonabl priced, plus they did a top notch job! Thats the upside concerning Drain Pro, can't think of any downsides.

We have had intermittent problems with a slow drain under the slab in our basement that we know has…read morea hole in it. I messaged Drain Pro to get them to map the pipe so the plumbers could replace it. They responded to my inquiry quickly and showed up exactly when they said they would. They checked the pipe, found that it was mostly just clogged, and showed us that the hole is very small and likely does not need replacement at this point. Then he gave us advice on how to keep it clear without them having to do it regularly, but also that he's happy to keep checking it for us going forward. Additionally, we had a power outage literally right as he was about to put the snake down the pipe, but they came back a couple hours later (well after 6pm) when the power was back and did the job. Then they didn't charge me an arm and a leg! The guys were very polite, went out of their way to be neat (going around the house instead of through it), and cleaned up after themselves. Couldn't be happier. I hope I don't need their services anymore, but I'll happily use them again if I do.

We hired them a couple years ago to plumb a new laundry room and an addition. We recently had these…read moreareas inspected because of water damage and lo and behold, they had installed shark bites behind drywall (which is not to code) and they ran PEX through drywall to terminate where supply line shut-offs were installed (which is not best practice because any downward force on that PEX could cause it to break off). So after paying Unlimited a premium for their services, we are having to pay again to have it redone. NO, just NO! Very disappointed with them and would not recommend them.

Most people say it's a good service in town and they will recommend you this business. They are…read morealways booked or busy. They couldn't get the job done and will charge you for service. No guarantee on service. Disappointed

We had a new well put in and needed a team to help hook it up to our existing system (previously…read morefed by a spring/cistern). After calling around the area, Mike Uhlenkott was the only one who answered right away -- and from that first call, I knew we'd found the right person. Mike's customer service is truly world-class. He came out the next day, explained everything clearly, and even gave me tips on what I could do ahead of time to help the process. He had all the parts ready and got us on the schedule quickly. When he showed up Friday afternoon, he realized I'd torn up the system so badly that we were completely out of water -- but he didn't miss a beat. Within an hour, the groundwork, pump, and pressure tank were installed. Even when he had to leave briefly for a local football game, his crew stayed and kept things rolling. By 9 p.m. that same night, we had running water again! Mike and his team worked late, stayed upbeat, and truly embraced the struggle (just like the sticker on their truck says). My wife and I were blown away by their professionalism and dedication. We couldn't be happier with the results or the experience. If you want someone reliable, responsive, and committed to doing the job right, call Mike Uhlenkott and his crew -- you won't regret it!

Mike came out to our place on short notice and on a day off. He isolated the issue and had us up…read moreand running again in a few minutes. Very grateful to have someone like Mike in the rolodex, and I recommend him any chance I get.

Underground leak detection was located quite quickly. Very impressed with the accuracy. The…read moredigging crew found it 4' below right where the markings were! Highly recommended!

We reside in Kennewick, WA, and have hired other companies to dive our pool in the past. This…read morecompany provided outstanding customer service both on the phone, and in person. Most importantly, their skilled diver found the costly leak! Our liner had zero issues, however the diver could hear with a stethoscope that a pipe deep within the patio concrete was gushing water. We are so grateful for this company and their work!