I had Total Comfort Solutions come out a little over 60 days ago for a furnace maintenance…read moreappointment. During that visit, the technician told me my furnace blower and vents needed to be cleaned. I took him at his word, scheduled the work, and also signed up for their maintenance plan. Later that same week, multiple technicians came out to complete the vent cleaning and blower cleaning. They spent a long time at my house and appeared to do thorough work. I personally watched one technician remove my blower, take it out to my driveway, and hose it down. At the time, I believed the work had been done properly. About a month later, I had my first scheduled maintenance appointment under the maintenance plan. After inspecting my furnace, the technician approached me and recommended that I have my blower and vents cleaned. I was pretty surprised and asked him if he genuinely thought they needed it. He showed me photos of a dirty vent and stated my blower was dirty. I explained that I had just paid his company over $2,000 less than a month earlier to perform that exact service. The technician seemed caught off guard and went upstairs to inspect things further. When he came back down, he told me he could see brush marks in the vents, but that the cleaning "wasn't done to his standard." At that point, I started trying to contact someone at the company about my concerns. It took numerous calls and text messages before I finally got a response. Eventually Jesse called me back and told me he had the technician in the room with him on speakerphone. He explained that the technician believed the prior work simply hadn't been done to his standards and they wanted to offer me a "redo." Honestly, I found that conversation uncomfortable and unprofessional. I didn't really want to discuss concerns about a technician while that same technician was sitting there listening on speakerphone. I agreed to the redo at the time because the situation felt awkward. A few days later, I called back and specifically asked to speak with a different manager because I wanted to discuss the situation privately. That was over a week ago, and I still have not received a callback. At this point, my concern is that technicians may be pressured to upsell services, even when they may not actually be necessary. I literally watched the first technician clean the blower in my driveway. I have a hard time understanding how it supposedly needed another cleaning less than a month later. When I questioned it, it felt like the company scrambled to come up with an explanation rather than simply acknowledging the issue. Between the conflicting information, the lack of communication, and the lack of follow up, I'm left questioning whether I even needed the original service in the first place. I spent over $2,000 with this company and walked away feeling more uncertain than confident. Based on my experience, I would recommend looking at other HVAC companies before using Total Comfort Solutions.

STAY AWAY! They 'fixed' my hot water heater for $900 only for it to break down again after a…read morecouple months and then they had the audacity to quote me $2,600 for a new one. I can only assume they don't know the longevity of their repairs or they wanted to bilk me out of my money by charging for a shoddy repair then a huge markup on a 'new' unit.

We have used this place quite a few times and have never had a bad experience. They give it to you…read morestraight and never railroad you. They stand by their work and want to make sure you are satisfied with the work they have done. Highly recommended.

Not impressed. I have heard good things about Cater Plumbing in the past…read more I call to have them come out and snake a clogged pipe. I was informed they would check with their crew and get back to me. Never received a callback and I left multiple voice mails. Communication is so important and Carter Plumbing lacks in this department. Went with another Plumbing Company out of Walla Walla. I would avoid using Carter Plumbing.

Colton did a fantastic job! He arrived on time, gave us a fair estimate and asked us if we wanted…read morehim to do the work THAT DAY. Exactly what we were looking for! He plumbed in a new washer drain in about three hours and fixed several other issues he found along the way. At the end, he charged us exactly to the estimate. I could not be happier with the service and the end product. Thanks Colton! I just found my preferred plumbing company and my preferred plumber.

Great service. Courteous, professional, and you get the feeling you're in good hands. Trevor, Leo…read moreand Rodney are pretty much the best in town

Prompt and professional! Able to improvise on plumbing for both my outdated house and business…read more Always impressed with their courtesy and knowledge, highly recommend.

Had several smaller problems to repair. Everything was complete in a timely and professional manner…read moreand for a reasonable price. Very happy with their work. Thanks Scott for your help.

I called to schedule an appointment to have an outdoor spigot replaced. I explained I'm a renter…read moreand that my landlord, who regularly uses this company and has an active account, had already received an invoice and mailed a check for the work. The receptionist refused to schedule the appointment without direct authorization from the landlord, which I understand, but when I offered to provide my landlord's number so they could call and confirm, she told me "that's not my job" and spoke in a very dismissive tone. When I asked about a shut-off valve mentioned on the invoice, she repeated herself rudely and when I questioned her tone, she sarcastically replied, became defensive and retorted with"can I talk now?" At that point, I ended the call and contacted my landlord to make other arrangements. I then called Pendleton Plumbing, who were courteous, helpful, and even contacted my landlord directly for authorization. It was night and day in terms of service. A little professionalism and basic phone etiquette go a long way--unfortunately, that was completely missing in this experience.

I gave Rob Merriman and Merriman's plumping 5 stars and if I could give them more I would. I…read morehighly recommend them they are on time, reliable, through, and relatively inexpensive as prices are these days. Thank you Rob and the team at Merriman plumbing. Cindi Athena, Oregon

Fast service, excellent repair work. Explains what needs 2 be done 2 fix the problemread more

Why Ed's Plumbing? Ed has completed a few jobs for us, and we are very pleased with the quality of…read morework, his integrity and value paid for his craftsmanship. I would like to emphasize that Ed is very proficient and takes his time to ensure the job gets done right. We are very satisfied with outcome of his work. Simply amazing! Thank you Ed!

I couldn't be more happy with the service I received today from Traner's. Last night, a water pipe…read morebroke and the first place I called said they didn't do that type of plumbing, but referred me to Traners. I called, but got voicemail, so I left a message. It was about an hour later they called me back and after hearing my problem, they said they would get someone out to me as soon as they reported back in. It was maybe another hour when they called and said they had someone on the way out to me. Not only did Jesse get my pipe fixed quickly and properly in short order, but he also fixed another leak in short order as well. He made me a very happy person, getting the work done so quickly and quoting a price that was certainly quite reasonable. I will be calling them again next time I have a plumbing problem I can't handle on my own!! Thank you so much Jesse and Traner's!!

This is a plumber that one can trust. Their service has…read morealways been reliable with very reasonable prices. Not only is their receptionist friendly and helpful, but so are the people that they send out. Many of my friends have said the same thing about them. I do and will recommend them to others looking for a plumber.

Always a pleasure if we need to call a plumber-who likes that?! They guarantee their work and…read morerespond to texts.

Juan Segovia Plumbing has been the only plumbing company able to respond to urgent repairs…read morepromptly. They were were very efficient, courteous and respectful of us and our home, and did excellent work. They have a lifetime warranty on their work and we will use them again when needs arise.

I called numerous local plumbing companies, all either didn't show to the scheduled appointment or…read morewouldn't return my call. I called Jeo's and they scheduled with me, called ahead on the appointment day and were even early. The plumber was professional and jumped right in and got my house repaired quickly and for a good price! Definitely the best company in Tri Cities for plumbing. Highly recommend! Thanks Jeo's!

Had our whole house replumbed completely last month. Have so far had to call them back twice for…read moretheir work leaking, one incident of which ruined a bathroom vanity. Now we have holes in a wall on the other side of said bathroom vanity. We also had expensive toiletries missing. Would definitely not recommend! We're $14K in the hole and no idea what's going to mess up next. Now we have to spend more money for a city inspector to come and see if it's even up to code.

The plumbers are great and do good work. Their office person is rude, can not keep information…read morecorrect, and does not follow through with what is requested. She will not take ownership of any mistakes, and places blame on others. She does not understand that the customer is right, even when they are wrong. Also very disappointing with the owner not returning our calls to hear "our side" of the story. There are always three sides to a story, yours, ours and the truth....... We will not be doing any future business with this company who has very poor customer servcie.......extremely poor.

I needed emergency service on the 4th of July, 2018 and was very dissatisfied with their service,…read moretechnician said he would be at the property within an hour and it was over 1 and a half hours before he showed up. Told him ahead of time it was a tub backing up and the toilet bubbling and thought he needed to sewer rooter out the toilet however he thought it was the sink drain in the bathroom with the problem and he just used his small snake to unclog it. He broke the p trap flange nut and left me with a leak under the sink so had a bucket to catch the leak. Later got a call that evening that the bathroom was flooding again so called another plumbing company the next day and they pulled the toilet and used their sewer rooter and solved the problem. I will never use their services again! They still insist on billing me even though I told them the problem was not fixed they only added more problems with breaking the flange nut! Plus would not take the call in the evening advising them it was flooding again. Would not recommend them to anyone for plumber work.