There beds are terrible. There old and all the bulbs on all beds are always burnt out.read more

I got the pleasure of going in to tan a couple days ago at the new location of Pacific Bronze and…read moreBliss. The thought and detail of the new shop was incredible. It's beautifully put together, decorated, clean, and such a great environment to walk into. The owner, Bre, was there after 5PM ready and willing to deliver customer service to each person that walked in the door. Super helpful, knowledgeable, and so sweet. Her strive to create a business that surpasses the competitors in the area is undeniable...you can see and feel that the minute you walk in. The beds are amazing, the women in the shop are amazing, they offer everything women want in one place, and I won't go anywhere else! Like EVER! Congratulations on such a big accomplishment! You are going to do amazing!

Though pricey compared to other offerings in the area, the hours, beds and cleanliness make this…read morepremium worthwhile. I have mostly positive impressions, I was surprised with a free unexpected upgrade on my birthday, and reception staff has generally been friendly and competent with a couple of exceptions. I don't care for the fact that individual tans you buy expire after one year. Also on my initial visit to this business I was extremely clear about what I was seeking, conveyed this to the rep, but she was relentless in telling me I needed an unlimited monthly membership I didn't want. I left that day repocketing the hundreds of dollars I had every intent of handling over. I returned for the beds and hours. I didn't use 1/3 of the tans I bought the first year, so asked reception if they could work with me on a new package or if I could speak with management. She referred me to email management, but stated it was policy that no name could be given to me for whom I would be working with. I've corresponded with "management" and still have never received a name of the manager I've dealt with though I asked for it, but they asked me for my name and DOB. "Management" did, however, credit me the tans for this year which I appreciate. Today a bed bulb and one of the four facial bulbs was out on the bed I was assigned. The receptionist when I exited expressed they'd had a technician working on it, so a known issue. I asked for an upgrade to be put on my account for the uneven tan, and she was hesitant. I decided instead to email "management" to request personally. "Management" advised me that beds do have issues especially during the busy season, but did provide the credit. I feel it's pretty obvious to state to me that issues can occur, an apology would have been better received. I've never had to wait for a bed no matter when I've come. All things considered, I would definitely recommend this Albany Tan Republic for the generally consistent quality service and product provided.

No one knows what they're doing here. Horrible customer service. Poor communication. No welcome…read more None of them are solution oriented... really poor management.

I love getting spray tans here! The quality compared to the chain store is sooo much better! The…read morelady working is always the same one and she remembers who I am even though I don't come in a lot. She's super sweet and has the best recommendations. Great deals with no hidden fees!! Highly recommend

This place is so fricken awesome. Staff, the beds themselves, the tanning lotion, etc... is all…read moreexactly what I wanted. First tanning experience and it's been perfect so far. It's like a full on spa feeling every time I go in. And when I come out, I'm always in such a better mood! Not to mention I'm tanner. If you want to tan, this is your place. Don't be afraid to call and ask if there's any deals going on. Sometimes they have a "buy one month get another month free" and it's worth the call. The ONLY downside I've found is that they're closed on Sundays, but that's certainly not a deal breaker. :)

My friend (luckily) found Michelle to do our make up for a friend's wedding. Michelle is very sweet…read moreand professional. Her make up skills are amazing. I don't wear a lot of makeup so when she asked what I was looking for I told her and that is exactly what she did. I got a lot of compliments at the wedding and the look stayed on through the night! If you're in the Salem area book her!!

Michelle did an amazing job with my makeup for a friend's wedding. From the time I emailed her for…read moreavailability to the time I spent in the chair, she was very responsive and professional. She was easy to talk with, asked what type of glam I wanted (natural, full glam, or in between). She is a master of her craft. She is definitely a gem. Thank you Michelle for making me feel beautiful!

Took my granddaughter to get her eyebrows waxed. Shawnee is the one who helped her. When we walked…read moreout of the salon, my granddaughter burst into tears because she's embarrassed of how her eyebrows look. It is the most horrendous service we have ever received.

I went in and got my hair done by Anna and she did such a phenomenal job!! Everyone there was so…read morenice, and it was very clean. 10/10 coming back again! Thank you:)

Very poor customer service. If I could find a lower rating, I would. Slow to acknowledge any wrong…read moredoing. When they did, they claimed it was their busy season. Two people in the reception area isn't busy. I'm sorry but was poor business. And the way they talk to people on the phone.... shame on you

Alison is the best! She is professional, thorough, and my skin is looking fantastic after multiple…read moremicro-needling treatments. I will be a regular with her for years to come!

Ali is the best!! I have had Diamond Glow and Micro needling facials with Ali and the results have…read morebeen truly amazing. I have sun damage from my 20s and 30s, premature wrinkling, and we are making a lot of progress. Absolutely love the skincare line she offers too.

THE BEST SALON IN THE WILLAMETTE VALLEY!!! Katlin works absolute hair magic!! Everyone is amazing…read more They take hair and beauty to the next level always! Book ASAP

From the owner: Located in the heart of downtown our two storefronts offer a warm and welcoming luxurious…read moreexperience. Our staff is made up of independent contractors who value continued education on the latest trends, techniques, products and guest experience above all else.

Best salon and staff in Albany! Very friendly and relaxed atmosphere. Affordable luxurious product…read moreand services! I've only ever met happy and satisfied clients leaving the salon. Make sure to grab lunch from Oregon Homegrown while you're there :)

It takes a lot for me to write a negative review on a local business, but unfortunately I feel that…read morethe service I received was so poor that it is necessary. I first went to the salon with a picture of what I would like - a light balayage on my short hair. The hairdresser told me that it would take a couple sessions to get the color I wanted and I agreed. My first session was around $150. I was concerned with the small amount of hair that was actually lightened, only light on the top layer of my hair - not the full balayage I had asked for, but assumed she knew what she was doing. At my second appointment, I asked for a trim as well. Firstly, she told me she didn't want to do a trim that day, but rather at my next appointment. It felt uncomfortable to argue, so I agreed. When she took the foils out of my hair, I told her that I didn't see any difference, and that this wasn't the same as what I had asked for. She told me it would lighten up within a couple of days. My hair didn't lighten, and I was extremely frustrated that I had just paid another $100 for essentially nothing. All of my coworkers asked me why I hadn't gone to my hair appointment, since they couldn't see any difference whatsoever. I called the salon and explained my dilemma. I told them that I wasn't comfortable having the same person fix my hair, as she hadn't done my hair as I'd asked on two occasions. The receptionist told me she understood and that she would speak with the owner. Soon after, the same hairdresser who had done my hair texted me that she would be happy to do my hair after hours free of charge, and that all I should have done was to have asked her. So uncomfortable, but I agreed. I gave her a list of days I was available, and she responded that none of those dates would work. I said I would be free the week after the following, and she never responded. A month later, I called the salon AGAIN, and explained what had happened. They told me a refund was not an option, as I hadn't told her I was unsatisfied with my hair until after the fact (which was not the case). Though I clarified this, they called me back several days later and told me that they could have someone else fix my hair that Thursday at 12pm. I put it in my calendar. Though I didn't feel comfortable even going to the salon at this point, I agreed. I showed up at 12pm on Thursday, and they told me that my appointment was the following week. This was hands down the worst, most unprofessional salon experience I have ever had. I wasted $250, and now am in search of another salon so I can pay to have my hair done how I had asked 3 months ago.

I'm super torn about writing this review. As far as customer service goes, this place gets a 150%…read more They were super nice, welcoming, and accommodating. The girl who did my lashes was very sweet and easy to talk to and the bed I laid on was extremely comfortable. My issue was the lashes. They weren't that full to begin with but it was ok because I figured they would look more natural. I got them done on a Wednesday, and by Friday, more than 50% of the lashes on my right eye had come off. Now, this isn't my first rodeo--I have had eyelash extensions in the past and they have NEVER come off this quickly. I am extremely disappointed given how much I paid for them. I wonder if they just used a glue that doesn't stick well? Regardless of the reason, I will not be returning, which is a shame because the customer service was excellent.

Greeted with a smile right away. The front desk had answers for all my extension questions, super…read morehelpful and enjoyed educating me. I talked with two other salons before walking in this one and this places employees were by far the most helpful and happy. If you're seeking a salon in this area- go here. I'll be coming back. I liked my pedicure and tea. Thank you Retreat ladies.