After nearly 18 years of taking my dogs to another veterinary hospital (Washington Blvd. Animal…read moreHospital in Whittier), I finally reached my limit with the declining level of service and decided to seek a second opinion for my dog, who had been sick for over a month with no answers. I am so glad I found Lakewood Pet Vet.
From beginning to end, the experience was completely different. They were able to get two of my dogs in for appointments the very next day, and the level of care, attention, and compassion we received was outstanding.
Amanda at the front desk was sweet, knowledgeable, and incredibly helpful. Sylvia, who handled their intake and vitals, was equally kind and caring and took the time to be very detailed. Dr. Dang was wonderful--thorough, knowledgeable, gentle, and tender with my dogs.
What really blew me away was that Dr. Dang's initial diagnosis was right on target even before all of the lab results came back. She immediately began treating my dog for a deep ear infection, a UTI, and both yeast and bacterial infections on her paws. After FOUR visits to our longtime vet in ONE MONTH and repeatedly being told they couldn't find anything wrong, finding out that my dog actually had several issues requiring treatment was astonishing and incredibly upsetting.
The follow-up care has been just as impressive. I received a call that same evening to check on how my dogs were doing. Dr. Kai, who was on duty, also called to personally go over the test results and check on them. Then, to my surprise, Amanda called again later that afternoon to follow up. When I told her one of my dogs was still showing signs of distress, she immediately relayed that information to the veterinarian on call, who later contacted me with additional recommendations.
This is what veterinary care should feel like.
Lakewood Pet Vet has truly exceeded my expectations. My dogs are still ill, and it's only been two days since treatment began, so we're not out of the woods yet. But after spending more than a month searching for answers, simply knowing that their problems have finally been identified and are actually being treated has given me tremendous peace of mind.
For the first time in weeks, I feel hopeful that we're moving in the right direction. Crossing my fingers that my babies continue to improve!
Thank you to Amanda, Sylvia, Dr. Dang, Dr. Kai, and everyone at Lakewood Pet Vet for making us feel like my dogs' health genuinely matters.