Went there yesterday(sept 5th) to pick up a cake I had ordered 2 weeks ago and flowers for an…read moreanniversary party (sept 6th) only to have a storm and the power went out ..unfortunately we had to pay cash as the debit machines were out of order...we stood there with no cash ( as everyone these days use a debit or credit card)looking lost and confused at what to do..a wonderful lady cashier saved the day (and our anniversary party) and offered to pay our groceries herself...we were so thankful and appreciated if more than anyone can imagine ..thank you Sherri Rochon Sobey's 4160 North Bay Ontario

I was at your store in North Bay on Dec 27th and went to the meat counter and was greeted by the…read moremost exceptional lady a huge smile and an enthusiastic greeting it caught me off guard at first and when she came back and asked if I needed anything else again with the same enthusiastic approach. Keep this employee she is fantastic made my day Vance Van Der Mark

I've been shopping there for more than six years. They make the best sourdough bread I have ever…read moretasted. Their breads and pastry are amazing. They have ready-to-go meals and salads for your busy days. Their fruits and vegetables are always top quality and they have their own butcher. The deli usually has things like roasted turkey breast and roast beef that they have cooked and you can get it sliced at the deli counter. I love their gift baskets and you can get ones already made up or have them custom made. When you shop there you are supporting a local business and you are getting some of the best food in North Bay. Their focus has always been giving the customer the best quality food and they have never disappointed.

All of the products they offer are of the highest quality. The number one store for our family.read more

Great service fast and friendly staff. Salad and meat department have very helpful staffread more

Not impresses at all. my sister ordered a birthday cake for…read moreher 2 year old son and wanted a action figure cake she wanted boom and pow from the comic books she even showed her pictures of what she wanted and she was quoted 25$ for the cake they had a week to do this cake we went in today and the cake looks like crap it's messy and even hard to read it honestly looks like a 5 year old drew it. She also had to pay 40$ for the cake! who ever decorated this cake Reply did not take any time to make it look nice at all or even consider what she asked for, I really hope you guys pay more attention to detail next time poor job guys.

Generally a very good selection of fresh produce at competitive prices - limited selection of…read moreorganics. A good variety of name brand products across the board, competitively priced. The meat department is good, average quality. The cashiers are great. Every experience has been positive and pleasant. You bag your own groceries - not a big deal.

Cashier Stephanie had an attitude, I asked for rain check so she asked me to stand aside to wait…read more She called the stock guy who brought the same for more than as much as advertised then asked if I wanted it. I said I wanted the item that was on sale which why I asked for a rain check. older lady with glasses was helpful asked me to call owner tomorrow for rain check, I asked Stephanie for #, 'Can not you just google it...'. 0/5 for customer service.

The lack of small carts (they're stolen by people living in the nearby apts for retired/elderly)…read moremeans my mom can't do her big shopping trips. She can't push the large carts, only the small ones. She now puts a basket on her walker and when it is full, she leaves. I'll later take her to another store with carts she can use where she'll do a larger shopping trip. But how many other people in the community have difficulty with the large carts? I know a few people who've had surgery or are awaiting surgery and can't use the big carts easily. Also, the store seems to be chronically understaffed. Even when the store isn't busy, there are carts in the outdoor corrals jutting into the parking lot and jamming traffic. Many times I've gone in and there are no baskets by the front door either. I've had to go to the aisles and find one myself. It doesn't take much for someone to roll a set of baskets back to the front unless you're just not giving staff enough hours or not hiring enough of them. When I had a painful joint issue every extra step hurt so having to search for a basket was sometimes enough to make me just turn around and leave again rather than walk up the aisle looking for a basket. There are solutions that would help people with mobility issues such as wheeling baskets. But I guess that would mean the big wigs at the head store wouldn't be able to buy an extra yacht or something and they may not be able to make record profits yet again. Then there are rising food prices we all could complain about (I noticed that small mixed tomatoes are now 1/3rd the weight they were about 3-4 months ago but going for the same price), but that's not an issue with this store in particular. That's just greedy CEOs taking advantage of disruptions (covid, oil wars) to charge even more than necessary in order to rake in record profits. We're down to just eating 2 meals a day but hey, the DOW is at 50,000. ;)

The service is terrible, cashiers are rude and management makes you feel like garbage.read more

I don't know what's going on with Metro lately. They seem to be cutting corners in their meat and…read morefish department and it's showing. In the last few months the quality of the butchering snd the freshness of the products have been going downhill. Just today I purchased 2 sirloin steaks ($20) that looked in the package to be excellent. When I went to cook them I discovered that one of the steaks had large sections of fat about 2 inches wide running along the back of the steak. It's grain direction also seemed to change on the back making the steak more like a flank type steak than a sirloin . The steak was very tough, as expected when trying to grill a steak that's been butchered like a flank. This is the second time I have had this issue with this store in as many months. I think this is a very underhanded way to treat your customers. Do better Metro!

This morning (Saturday) I was at Metro on Lakeshore Drive in North Bay and when I was checked out…read morethere was only on cashier open. Increasingly this is the case and it is an obviously effort to have your customers use the self check out. In my case that will never happen unless you decide to give me an employee discount for my effort. I am fine with a self checkout as an option but if this kind of manipulation continues I will find a store that offers better customer service.

I have to express my appreciation for a lovely, hard working lady named Joanne. I have been…read moreshopping at this location for a few years now and finally asked this fine employee's name. Whenever I have had a question or need to locate an item, Joanne goes out of her way to assist me. She will take the time to accompany me rather than just rattle off where the item in question may be. Food Basics is all the better for having this employee on staff.

This location is crammed and tight. Flow of shopping carts appears to be limited as aisles are…read morefilled with products. Staff decide to stock the shelves on a Saturday afternoon during their peak shopping time...doesn't help. Width of my buggy didn't fit on the exterior sidewalk (immediately in front of the large windows) as they decide to load products out front. This location is definitely a challenge and made my head spin! Couldn't wait to get out.