I don't know what's going on with Metro lately. They seem to be cutting corners in their meat and fish department and it's showing. In the last few months the quality of the butchering snd the freshness of the products have been going downhill. Just today I purchased 2 sirloin steaks ($20) that looked in the package to be excellent. When I went to cook them I discovered that one of the steaks had large sections of fat about 2 inches wide running along the back of the steak. It's grain direction also seemed to change on the back making the steak more like a flank type steak than a sirloin . The steak was very tough, as expected when trying to grill a steak that's been butchered like a flank. This is the second time I have had this issue with this store in as many months. I think this is a very underhanded way to treat your customers. Do better Metro! read more

This morning (Saturday) I was at Metro on Lakeshore Drive in North Bay and when I was checked out there was only on cashier open. Increasingly this is the case and it is an obviously effort to have your customers use the self check out. In my case that will never happen unless you decide to give me an employee discount for my effort. I am fine with a self checkout as an option but if this kind of manipulation continues I will find a store that offers better customer service. read more

Recently my wife and I wanted to buy some pepperettes but we couldn't determine the price for them because there was an large array of prices listed. This does not only apply to this product but others as well in the packaged cold cut meat section. How about making sure the price for each product is clearly distinguishable without having to scan through a myriad of prices? read more

Dot H I just had a most unpleasant experience at Metro on Lakeshore Drive, North Bay. Apparently the covid wipedowns are over, but I still had to pack my own bags, which I don't mind. What irritated me to no end was the clerk, absolutely ignored the fact I was still trying to pack my own bags and the other customer's groceries were coming into mine. I told her she could at least wait until I was out of the way. The rude customer, with his nose hanging over his mask, said, "well hurry up". I left there wishing I lived closer to Sobeys. Plus,-- I went early because I have a busy day ahead and this happens everytime I go early, the shelves are not stocked. Then I still have to go to another store to get what I want. Today's experience is making me think I will very seriously consider driving to the other end of town to get a pleasant atmosphere and well stocked shelves. The sale items are good. I will shop the sale items and get my big shopping elsewhere. read more

I like Metro and the setup, but they are pushing me away. The fresh turkeys, never frozen, had been frozen and then thawed. The manager was on the speaker several times saying "wow, fresh turkeys, never frozen, for sale". Ours was still frozen solid in the middle. The past two months they've bumped prices on 12-cases of pop to $7.50 (anywhere else you get them from 4.99-5.25 regular price, $3.99 on sale). Metro then drops their pop prices to $6.50 ("save $1") or 2 for $12 (sale!), both "deals" more expensive by 1-1.50 than other stores regular prices. And then their fruit I usually just avoid because it tends to mould faster than other stores. Then there was their advertised fresh sushi on sale. It was 3-5 days old, not fresh. That's outright lying to the customer. It tasted so awful I took it back despite the inconvenience. Oh, then there was the time they were selling Lindt chocolate bars for a dollar. Turns out some of those bars had melted in the sun then rehardened once indoors. You can tell they melted because the bar separates into layers with the chocolate in the bottom and a white-yellow waxy layer (about a third of the bar) on top. They also sold milk that had heated up. Strong plastic taste. After returning the third bag I got my money back and bought milk elsewhere for nearly a year. I do still get some items there but I don't believe them when they advertise "sale" unless I know the price at other stores. And if it is a good price I'm reluctant to buy because they may be trying to get rid of it as it is old or left unrefridgerated. I ignore all claims of "fresh" and just assume it's a way to get rid of old food. So smarten up Metro. I like the store but I'm already shopping there less and less. Stop gouging us and telling us it's a good deal. Stop lying to us about your product. We are not stupid. It is insulting that you treat us as if we were. read more

I agree with the writer that says "beware", regarding frozen turkeys being sold as fresh. Their fruit does spoil faster & they are regularly sold out of items that would be considered staples, at least in my purchasing habits. Their cashiers aren't bad but the supervisors are constantly interrupting my check out. They all appear to be in a grumpy & decidedly unfriendly. I expect that it is a store manager issue. I have had several ridiculous run-ins with her She just does not listen. I have complained multiple times to their head office by phone & email off the website but I have never received a response. Some of their sale items are good, but I dare not buy anything not on sale or the savings evaporate immediately. Plus not all sale items are good value either. Shop with your guard up & your tolerance at a peak performance level. read more

This is one of the worst stores I have been in. The cashiers are hardly ever friendly. I have returned beef that was grey ( top was red as they had dipped in blood probably. ) only to have the head cashier give me a hard time saying that it was perfectly fine. Finally after arguing back and forth that I wanted to return it ( I had my receipt but, she wouldn't accept the fact that I wouldn't eat perfectly GREY meat) she returned the meat. I filed a complaint against her with the store manager who still has never called me back (over 3 months). Horrible costumer service. I made the mistake of going back. I thought maybe it was just that one package. Nope, my husband and I bought two steaks this time. When I went to prepare them.. the inside was brown. Metro you use to have way better products. You need to up your standards. You have lost our family as customers... I will officially never go back. If I could give this 0 out of 5 I would rate you as a zero. read more

Overpriced and the food is frequently spoiled before the expiration dates. We have had experiences where we have ordered everything from corn, chicken, an beef and we have ended up having to throw it out. Not a place I like to go unless it is absolutely impossible to go somewhere else. read more

A little overpriced but one has to expect to pay for the 24 hour convenience. Love that they still bag groceries! Produce can be a hit or miss but other than that it's good. I do most of my grocery shopping here :) read more