ZERO STARS IF I COULD, BUT IT WON'T ALLOW ZERO!
I purchased a 2014 Mini Cooper in 2024, with a 30-day warranty. Within a year, the car required multiple major repairs, including replacement of the water pump, serpentine belt, other belts, fixing an oil leak that they appeared to fix on day 2 after purchase, battery replacement, and starter replacement to name a few!!!
From the very first day I brought the car home, I had to take it back to the dealer to fix an oil leak. This makes me believe the initial repairs were only done well enough for temporary use rather than providing a lasting, reliable fix.
Despite these repairs, the vehicle has now been inoperable for a month and stuck in accessory mode, draining the battery continuously. I have reached out to the dealer multiple times for assistance or even just to inspect the problem, but they have refused to help or provide any support.
To make matters worse, they continue to call and text me asking for payment, despite the car being unusable and the ongoing issues. Gave me the option of returning it and getting a different vehicle with ANOTHER DOWN PAYMENT! GTFOH!
I expected better service and honesty from a dealership. I do not recommend purchasing from them based on my experience. Stay away, disgusting! read more