I can start by saying I prefer this establishment's pizza over boston pizza because it doesn't have that sweet taste in the sauce that BP has. I rate them a 1 because of their total disregard for customer care.
Me and my wife both work leaving us with a limited window in our day to do what we need to(groceries, household maintenance etc.). They usually have a 10-15 minute wait time so we called 20 minutes ahead of time right after work.
My wife spoke with one of the girls, and asked her for the total. She stated "around $60" my wife asked for an exact amount so we could be sure that we would be taking everything we ordered, who wants a surprise $100 pizza bill after all! So she said yeah, it's going to be $60 - even.
So, as we're pulling up we get a call.
The guy says that he was just confirming the phone number was real - need I remind you that the time for the order was 10-15 minutes, same amount of time it takes us to get there.
We told the guy we were pulling up and it should have been done already.
When we're inside, the guy from the phone said that it's an out of town number and they wanted to make sure that it wasn't someone from elsewhere trying to contact someone else.
We then had to wait about 15 minutes there and when it came out, the cashier told us the total was $71. I told her that we were told $60.
She said "well I didn't take your order" and I asked for a manager. As she was doing that, the girl that took the call said to the guy "I messed up" and ran in the back.
Guy approaches us, immediately is defensive. Says to let him try and figure out a way to lower the price and says there's no way. (They don't have a regular system that you normally see. They have little girls using pen and paper to add it all up.)
I told him that we were told something else and he says "I'll go ahead and give it to you for $60. Just give me $60, it's not worth making a girl cry over." It wasn't as easy as I just made it out to be either because i had to put up with his bs negotiation tactics for 5 mins, right as I was about to walk out without the pizza, before he agreed to accept what one of his employees quoted us. Had she done her job and added up our total upon request, this could have been avoided. And to try and make us feel guilty for a girl crying (BECAUSE SHE DIDNT PERFORM HER BAASSSIC DUTIES) that I didn't even say a word to, is completely out of hand in my opinion.
- your employee that messed up is more important to you than a customer...who is paying you??? How is this customer service?
Why is some little girl in skimpy clothes more important to you than someone who wants your product!?
Very, very, VERY poor customer service.
We won't ever be here again, sadly.
There is absolutely no customer loyalty or appreciation. read more