I don't normally write reviews, but after phoning in with a complaint & being accused of being dishonest & my daughter being accused of being dishonest I felt I need to caution others. After being a long time customer since they opened in Sherwood Park & before in St Albert, I could not accept the treatment my daughter received. When I phoned in to complain the treatment I received was just as rude & angry. I can guarantee if I had walked in he would not have spoken to me in that manner.
So here's the deal. a couple of months ago we bought some coupons through a hockey fundraiser for Nitza Pizza . Good cause, support a local business, (one we love), & glad that this business was supporting the community.
This is not the first time we have bought these coupons & we also know many in the community who buy them as well. We know how it works, we know you can't use them Fridays,( which is why last friday when all my kids were home we ordered three & paid for them,) and we know one coupon at a time, so we usually order an extra, however tonight my daughter & I were home alone & I was stuck at work, so I phoned her to put some supper on, she asked if we could get a pizza from Nitza's, I said fine but how you going to pick it up ( she doesn't drive yet). She said her friend was over & that is what her family was doing for supper, (because they were both going to their perspective homes they didn't think both of them having a coupon would be an issue) perfect I also told my daughter if she wanted milk she would have to pick up a jug at Macs as we were out( I mean really pizza without milk, you gotta have milk. The girls phoned in their orders would go pick up their perspective pizzas ,then her friend would drop her back off on her way home|(they live just north of us so this made sense.
The problem arises when they went to pick up. they found parking at the end of the lot as there was no spots open when they parked, my daughter ran to Mac's and her friend went and grab her pizza. My daughter went to get our pizza and the girl asked how she was going to pay and she gave her the coupon. The owner started yelling at her saying "Are you with the other girl?" & you can't use that. He continued to yell & tell her she was dishonest, everyone was staring at her she said she felt like she had been caught stealing or something.She said he continued to swear and tell her she was f-ing lying and that she was going to pay for that pizza. She tried to explain, and all she got out was umm. By this time she was embarrassed and just wanted to leave so she said fine I can pay and he yelled at her that he didn't want her money, and then walked away telling the girl at the cash to make sure she paid. He accused them of parking down the way so they could hide, and when I phoned in he was saying there were three spots right in front, which my daughter said vacated after they had parked. When I got home after work, I found my daughter crying and very upset, when I inquired why, she explained what took place, so When I phoned in to complain about his assumption, rudeness & foul behaviour towards my daughter he continued to talk over me, when I asked him to let me explain why the girls were together,he started telling me how I was dishonest & that my daughter was a liar. I asked him to please listen to what I had to tell him I had not had a chance to explain, He just kept asking if I was done yet & would not listen. So Sir yes I am so done. I have been in the customer services business for 39 & I have seen it all. So I understand your distrust, however had you actually calmly asked if they were together, she would have explained for lack of better term, they were ride sharing, and no they were not eating supper together. I even offered him the other families phone number to follow up. He didn't want no number.
He saw two young girls and jumped to an assumption and a conclusion, which were totally wrong. He also told me I didn't pay for that pizza so he is losing money. Well... first we did pay for our pizza and my daughter brought home a coupon which we also paid $15 for ($4.00 of which goes to the fundraiser) So I think $11.00 for a cheese pizza he did not lose money.
He has lost a long time customer who actually promoted his business, which now all stops. We teach our children to not bully in school, I will be damned if I let a business be a bully.
Shame on you sir for how you behaved, you may be helping the community, but you are setting a poor example of how to be a human being.
If It had been me in your shoes, I would have calmly asked the questions Are you together & did you know the rules of the coupon, they would have been given an opportunity answer, (which I know didn't happen because of how you spoke to me on the phone) Once they explained their position, I probably would have given them the benefit of the doubt & told them that they couldn't do that next time because of untrustworthy customers. read more