I'd have chosen a lesser rating than 1. I don't have anything good to say about this place. For all the good talk about Nitro, we enrolled our 5 yr old daughter for beginner swim classes. We were 20 min away from this place. For a 30 min. class there would be around 4-5 kids with 1 instructor. The instructor hardly gets 10 min to focus on 1 kid. And some times the instructor forgets your kid is in their class. This happened to me 3 times and every time I took this to the attention of the deck coach there for no use. So blah blah excuses and the standard -"yeah, we will make sure it won't happen again" statements. It was so frustrating to watch my kid getting bored idling on the deck, yawning, looking around cuz she got nothing to do for those 30 min. and she used to cry on our way back that she didn't get to spend enough time in the water. They are so happy to take your money to teach nothing. We used to drive once a week for 20 min , one way to get to this place for 10 min of their divine grace if you are lucky. I was a fool to continue there for about 8-9 months and my daughter learned zero there. My neighbor suggested YMCA on McNeil instead and I couldn't be happier. They offer 2 times/week , 30 min per class plus if you are member you get a much better price and you can enjoy their entire facility. The big PLUS: if you have time, your kid can practice in the pool before and after the class. Nitro won't allow that. Kids too are 3-4 per instructor. Within only 2 months, my daughter is now able to do backstroke for about 15 secs and freestyle for about 15-20 secs and can also roll over in the water as well. Much cheaper, much better. Again this was my experience with Nitro. Would never recommend, never go back to Nitro on torre grande in cedar park. read more

My 2 year old daughter has had her 4th swimming lesson at Nitro recently, and she loves it! The teacher is amazing and really pays attention to her and helps her. She actively participates in the Mommy & Me class to help the moms and kids out. I couldn't be happier with this class. My only suggestion is to NOT have your child participate in a class where she knows other kids, as she tends to lose focus and wants to "play". LOL. Other than that, it's a great place to go! I see infants already swimming! I only wish I joined her earlier, but she is progressing well! read more

Crowded but my son make better progress here than in another center in NYC. The waiting area could be improve.

Build Your Kids Self Confidence!!! This place is fantastic. Both of my daughters took here and it was just a fantastic experience all around. They are both strong swimmers now. The methodology and instructors are TOP NOTCH!!! Can not recommend this place enough. read more

I have a 20 month old that has really enjoyed swimming at Nitro. The instructors are wonderful and the facilities are pretty good too.

I have two kids that change their mind on their sports as often as some people change under wear. The good news is that nitro swimming has kept them engaged. The way they move through different levels gives the kids a since of progress. They love coming home " I moved up a station." I highly recommend this swim school for beginners and those that want to improve. read more

Great place for the kids to learn how to swim. Our 3 year old was scared to go under water or in the pool without a tube or floaties. Within two months she didn't want the tube and couldn't stop going underwater. Beyond the basics, Nitro has a systematic approach that teaches kids proper form and advances them through the stations accordingly. And the coaches/instructors are great! My kids are learning to swim better and faster than I imagined. I recommend to anyone; you will not be disappointed. read more

Still great, and now we have moved on to swimming with the Technique & Fitness group. The coaches are very patient but very particular in teaching the proper way to swim. Our daughter is progressing quickly and more importantly is having fun! read more

I'm changing my review from 1 star to 4. The owner reached out to us, in regards to our issue and we are going to give nitro another chance.

This place is a decent option to take you kids to learn how to swim if you can't teach them yourself. I would give it 3.5 stars based on the group lessons because I feel that they don't get that much rep in when there are other kids in the group. It took my boy a little longer to progress so I had to pull him out of the group to get private lessons. I immediately saw progress so IMHO it is better to go with the private lessons if you want your kids to move along the stages quicker. I give the private lessons a 4.5 stars so let's just call it a day at this being a 4 star business for me. read more

Truly the best experience we have ever had! My son learned how to swim & not be afraid of the water! Priceless!! Thank you Nitro for wonderful instructors & making a safe environment for children to learn how to swim. read more

We love bringing our little daughter (16 months) here almost as much as she loves coming. We are currently doing the parent and tot classes but as she gets older we will be continuing to come. They make sure they spend time with each individual child to ensure they're getting great lessons and motivation from what we have seen while here. It's very organized and teach great lessons even at this young of an age. read more

We have been with Nitro now for 5 months and I can't stop bragging about them to everyone. Our oldest did summer swim league and had such a blast. We thought she would get bored swimming laps but she came home begging for more. We let her try out for their swim team and she is now swimming for their Bronze Level. She still loves it, the coaches are incredible in their coaching skills!!! We love all of them and each brings a different type and level of coaching to the table which our daughter loves!! I am so proud of her accomplishments in the meets she has done and her dedication already to the sport! Can't wait to see where she goes with this and be there to cheer her on some more. THANK YOU NITRO!!!! read more

I am overall very pleased with our 4 and 1/2 old son learning to swim there. Wish there was a way to give 4 and 1/2 stars versus 4. He's in the 1st level of swim. We've been going for 9 months now. They rotate instructors and sometimes your child will have a different one from the week before. Most instructors are fantastic. Occasionally, you'll get an instuctor that it's harder for your child to connect with but I readily admit it could be my child having an off day that day too. He's learned to swim MUCH better in his 9 months here than his previous swim school. It can get pretty hot and ucomfotable in the summer time. Staff all seem friendly and interested to help. It can be difficult at times to get a phone call answered and it's sometimes just easier to drive there and ask a staff person. read more

We love NITRO, our youngest has chosen swimming as his sport of choice, and for us the NITRO way is the BEST way!!! We love the coaches we have had and Mike the owner is fantastic with the kids!!! read more

Great place for kids, we took our son for swim lessons after trying a different place that actually made him affraid of the water. After a few lessons he overcame his fears and now loves swimming! Also please sign this petition to keep a gas station and storage facility from being built in cedar park, it is not what we want in our community, especially stuck right inbetween two residential neighborhoods, thanks! http://www.change.org/petitions/disapprove-and-discontinue-review-of-the-dies-ranch-development-plans#share read more

My daughter has been at Nitro for over a year. During this year she had to miss many classes due to medical reasons so she was not progressing very well. Unfortunately, they do not offer make up classes no matter what the circumstance, but she wanted to go when she was able. After missing close to 2 1/2 months I sent a withdrawal form because I felt that even with the missed classes she should be a better swimmer. I was surprised to receive a reply email from Mike offering to work with my daughter and help her. Mike, the owner, went out of his way to make sure that she was safe in the water. He made it fun and challenging enough for her to stay engaged. I am impressed the owner cares enough to check a withdrawal form and offer to make the situation right. That's the way it should be! So, why the 4 stars? It would have been 5 if Mike could have finished the lessons, but he is not available for weekly scheduled lessons, understandably. I will update my review once we go back with the instructors and my daughter finishes the program. I am hopeful it will be 5 stars. All they have to do is continue the great work that Mike did in two weeks! read more

I can't trust because he owe me some money all most few month when I call he say he send a cheque but still I no receive any cheque. My daughter have 30min class but actual class is only 10min because there are three student in one class. read more

This place used to be a place where my kids love to go. However, their coaching staff has such a high turnover rate, my kids wonder why and what is going on. What do we tell them? My wife and I were thinking about re-joining even after the pain of being over-charged.But tonight we saw this report and we will not be joining. http://www.ripoffreport.com/r/NITROSWIM/AUSTIN-Texas-78669/NITROSWIM-NITROSWIM-NITROSWIMMING-NITROSWIM-TEAM-NITROSWIM-COACHING-NITRO-SWIM-NITR-1262351 read more

We have had all 3 of our kids take lessons at Nitro. Lessons at least twice a week seem to be most beneficial. Some coaches are certainly better than others. Overall, we like the program. Unfortunately, their policies are incredibly frustrating. I don't mind that they make you cancel by a certain date. However, I hate that you cannot cancel and choose your end date. We asked in early July what classes would be available for our kids when school starts in August. They did not have schedules available. In early August when we asked, the only classes available with the number of spaces we needed were during school hours or so close to school release times that we couldn't make it to Nitro in time. We waited until the following week in hopes of something coming available - still nothing. So although they do not have classes available, we still pay for the final week's worth of classes. It's not that we are unwilling to continue classes, but they don't have any with space available. ..yet they keep our money and refuse to prorate. The funniest part was they offered us classes in September. ..when they don't prorate for the Labor Day holiday...so we could again pay for more classes not provided. No, thanks. We are out. read more

My daughter attended lessons at Nitro swim from August of 2013 through January of 2014. She did well until she hit the 5th station. It took her more than 2 months to get near mastering it and still hadn't moved on to the 6th station in January when we stopped attending. Why did we stop attending? I was hospitalized with pneumonia and spent 27 days total (13 in the ICU intubated) in the hospital. I went to re enroll her today for March and was told I had to pay for February because she wasn't withdrawn in January. I discovered that you have to officially withdraw with them via a form. HOW WAS I TO CALL THEM TO WITHDRAW WITH A BREATHING TUBE DOWN MY THROAT?? I wanted to return and see if my daughter might advance to the final stations.....but when I spoke to the manager they were firm that I was supposed to call them from the hospital while intubated to withdraw her officially from the lessons. I liked that my daughter had fun but their extremely strict business policies have lost our business. Be very careful with them as they charge lots of fees! The parking lot is the most POORLY LIT parking lot ever. If you attend nighttime lessons expect to be parking at the back of the parking lot and bring a flashlight with you to see to the front. read more

After eight weeks of watching my children sit on a wall I wished I would have looked elsewhere for lessons. Would not recommend and felt it was a waste of money. I wished I would have sought out ALL the reviews before I committed because I saw what this was after week one and of course there are no refunds. I would suggest you seek out the NOT recommended posts on this site before you register. read more

My first experience with the management with the school was less than compassionate. I enrolled my daughters swim lessons 3 weeks before they were able to attend there first class. The week of our first class my 9 year old had spiked a 103 temperature by Tuesday. I took her to her doctor that afternoon. She began to show serious signs of illness including painful blisters all over her mouth and bottom lip. The tested her for strep because of the puss in the back of her through and her swallow tonsils and uvula. The first class for both girls was the next day. I asked my mother to please take my youngest so she could still go to class. At check in no one asked about her sister. My Mom did her best getting Emma to class and to the appropriate swim station. It was her first time at the school too. During class my mother took some short videos with her phone of Emma at her lesson for me to share with me. A lady came over and rudely told her that parents did not like pictures and video of there children. We have been to swim lessons at Emlers and Cedar Park Recreation before signing up for this school It had never been an issue and was welcomed to take photos of your child's progress and experience in lessons. I saw the video of her racing over to my daughters grandmother and the way she communicated with her on the video. Not nice. Snotty in fact. Inviting a negative retort as defense for the accosting from across the pool. No hello's, no welcome to the school. Only a demanding authority figure whose experience with family relations and bedside manner is below less than. I felt like I was talking to a 5 year old who wasn't going to play if I didn't play her way. Grandma and Emma came home we looked at the videos. I was very proud of Emma and felt happy about her enrollment at Nitro. The my older child's worsened and her fever was high even with fever reducer. All the over the counter medication for her mouth soars were not hleping and painful for her to use. She began not eating and is underweight to begin with . Friday, we took her back to the doctor for blood work and waited for results. All day Saturday, she looked pale, frail with droopy eyes and minimal movement. 2 am we packed an overnight bag and drove to Dell Children's Hospital Emergency room. She had lost at least 6 pounds off her thin frame. Her eyes were droopy and she complained of drinking and eating anything. She was released with a diagnosis and prescription for a compound of benadryl, litocane, and milanta. We kept her home down in bed trying as many fluids as possible. Needless to say, I was distracted wtih fear of my childs illness and eagar to find out what she had. When I found out Monday that she had infectious Mono I was glad that I did not take her to swimlessons as it is passed when infected persons has fever greater than 100 and through saliva. My options I found out later was take your child ill or well to class or loose your 30 minute less which cost $20. I was offered no make up class. No credit for when her doctor release her to back to activity. I was mislead by Mary the day manager that Triffany the school director would be able to aprove a suspended credit on my 9 year olds account until she was relased back to activity safely for her full recovery , assureing the virus would not be passed. I beleive that most people do not become "irate and show negivtive behavior unless prompted. I was given a total of 3 mins to be hear before told no. You may not suspend you daughter beging date regardless of your week of school absense, doctor test reports and emergcy room documentation. All the while arrange so that my 6 year old could attend class we commited too. There was no ownership of Nitro present and when I asked if they actually speak to an owner as I have in the past. $20 dollars half hour lessons. I was told that I could email them. I did not hear back from a owner of Nitro. So that is not a factual statement. I understand the the other owner is a coach at the school and could have witnessed a mother at the counter trying to get help outside of no... we do not we have to options for you. You have you 20 dollars for the 30 mins you said you would be here. I suppose I could have brought my highly contagious infectious child to the pool and let her get in with the rest of the students. 102 degree temperature you do not even have to have contact with saliva you only need to be present. The person overseeing safey should have not been the person to talk to a parent enquiring about make up lessons as she was There for she had 1 minute to come over tell me no and walk away. Then I got a 2nd childish response offering a refund for partial month and then retracted when I did not say yes followed by a flight away from me. Not my idea of proffessionalism. I was told if I did not w/drawl my students they would continue to charge my card for lessons unable to be used. read more

My daughter has been swimming competitively since she was 10 years old in our home town of McAllen, Texas. At the age of 14 the local swim clubs in town were falling apart leaving my daughter to swim on her own with little guidance or instruction from a coach. The summer of 2014 we sent my daughter to live with her grandparents in Austin so that she could train at Nitro before entering high school. They have been the biggest blessing in her life. She received excellent instruction from a positive and knowledgeable coach. Her coach at the time was coach Jeremy. After that summer Jeremy and the people at Nitro welcomed my daughter to come and swim with them anytime, which she did every time she was up in Austin. This past June Shelby wanted to train with Nitro again. The coaching she had recieved from her high school swim coach had taken a toll on her mentally. She was thinking of giving up swimming for her final year of high school, despite being a State qualifier in two individual events and breaking two school records. This past June she swam with Coach Dan. Once again she had wonderful experience from yet another positive and knowledgeable coach. My daughters love of swimming returned and she decided to go ahead and swim her last year of high school. I am forever grateful to Nitro for putting that spark back in my daughters eyes. She loves this sport and she loves being coached by those that love this sport as well. Thank you Nitro!!! read more

My daughter has been a swimmer here for a few months now. This is her second sport that she has attempted and she completely LOVES it. I can tell that the coaches here at Nitro is what makes a difference, especially the customer service. Coaches seem to know exactly what they're doing and best of all they keep the kids motivated. I think that's why my daughter looks forward to her lessons every week. The staff up front are also always friendly. I had a small issue with my account online, nothing big. The manger that evening solved the issue with no hesitations, and to my surprise- quickly than I had expected. Overall, great place. Id highly recommended! read more

I come from a swimming family and have competed in lots of triathlons so I know that swimming is a skill sport where technique does matter. So while I wanted my daughter to become comfortable in the water and learn some basic survival skills, I really wanted her to learn the fundamentals of swimming. Nitro teaches kids how to swim - correctly. I have friends who don't care about that, they just want their kids to be ok in the water, if that's the case then Nitro may be overkill for you. But knowing proper stroke technique and breathing means you are going to be comfortable in the water and if my child is like me - this is a lifelong benefit. So why not make the investment now. My parents are in their late 60's and still swim for exercise, if my daughter gets 60+ years of benefit out of the money I'm paying now, that's a pretty good return in my book! read more

Going here for years for adult & kid classes; we love the place. Just found out that they also have the softest toilet-paper in town :-)

Awesome place! Great energy as soon as you walk in. Best place to teach children to swim!

I can't say enough great things about Nitro! All the staff are professional, helpful and friendly. Our daughter has been taking lessons for months now and has learned so much! She started at 15 months and was hesitant with anything to do with water. She is now able to successfully go under water, move along the pool wall unassisted, float on her back while kicking and relax on her stomach and kick. All the exercises the instructor does are very beneficial in making her a strong, lifelong swimmer. The owners are some of the sweetest and most caring people you'll ever meet. Going to Nitro is the highlight of my daughters week. We are confident we have made the best decision putting our daughter in lessons here. read more

You know the kid who screams at the pool, who is terrified of water and won't get her face wet? Yeah, that's my child. Or, I should say, that WAS my child, before Nitro. By the end of her first lesson, she was already putting her face in and the screaming was a thing of the past. She is definitely not a natural in the pool, but over this past year she has blossomed into a child who is not only comfortable in the water, but who actually loves swimming, something I never thought would happen. She has been in both group lessons and had private classes with Miss Bonnie and we couldn't be more pleased with Nitro and their staff. read more

We love Nitro. My older one went through the swim school and now is on the swim team. My younger one is in swim lessons. They are so caring and just teach swimming in an awesome way. My girls love going there. The environment is great. We love it! read more

For my family Nitro has been a good choice. I took my son here. He went from hating water splashing his face to holding his head under water and swimming. read more

Let's see where do I start. My experience with Nitro has been with the bronze group only so not to sway others from the other groups. If you want your child to become a swimmer that can compete then the bronze groups at nitro might not be the right place for you. We moved from a swim team that swam 5 days a week at 60 min. to Nitro where they only swim 3 times at 45 min. However, they truly only swim 30 mins. Because they are pulled out at least 3 times to give instruction. Rather than the instructors being in the water. I moved her because I thought nitro could teach her with only 2 hrs a week. I was wrong. The ratio is generally 2 instructors to 26 kids. My daughter actually lost her technique in butterfly and breaststroke since swimming with nitro for the last two months. However, she has a much better streamline and backstroke. She competed at a swim meet where all other teams cheered their teams on but the Nitro coaches never wished her luck or even helped guide her because it was her first. To be a strong swimmer an 1 hour and 30 minutes a week is not enough. You need hours of swimming to master a technique. There are about 12 lessons a month with only one of those focusing on Butterfly or Breast. It really comes down to whether you want your child an all around strong swimmer or not. I have watched kids bend their arms while learning the butterfly stroke and none of the coaches even corrected them.I have watched them socialize with each other and not focus on the kids. But on the other hand and in the younger groups they are wonderful. Nitro at Cedar Park may be indoors but if you want your child to actually learn the four techniques I would recommend taking them somewhere else until they are ready for the silver groups at nitro. read more

I have 3 children enrolled at Nitro in group swim lessons. I pay a lot of money each month to this company. I rate the lessons 5-star and the overall experience 4-star. The only reason I am leaving my oldest enrolled is because he is so close to completing the program. The withdrawal policy is such that you have to pay for lessons even if you miss the lesson. For example, if you go on vacation and notify them 6-months in advance you STILL have to pay for the lesson. They claim they can't manage the number of instructors needed otherwise. They do NOT modify their policy for ANY extenuating circumstances except for broken bones or physical injury. They claim their policies are clear and up front. However, wouldn't you want the company you work with to be understanding and work with families during difficult times or special circumstances? If that mentality changed it would be 5-star, hands down. -1 star for front desk service and policies. read more

Outstanding swim school and coaches. Both our kids have thrived at Nitro since taking lessons there roughly 2.5 months ago. My 6 year old daughter went from just doing star fish to now doing; freestyle entire pool length, back-stroke, butterfly, and breast stroke. Our three year-old son loves the water now and both our kids adore their coach Amanda. We have been thoroughly impressed by the level of excellence and great coaching style offered. Our kids stay focused, connected and can't wait for their next swim lessons. We have had coaches from other programs before but nothing even comes close to Nitro. The coaches are excellent, and the programs are affordable, well structured, and motivating for the kids. You quickly get the sense, when being there, that everyone deeply cares about coaching and about making an impact. If you're looking at offering your kids, young or old, the best start for swimming excellence don't look anywhere else, Nitro is awesome. read more

I "had" 2 daughters in Nitro at the Cedar Park location. Both of my daughters really enjoyed swimming there and some of the instructors are really well trained. The issue I have with Nitro is the business policy. They had my card on file to charge it every month. I was not notified about the situation by email or by phone. My payment are automaticully withdrawn on the 25th of every month. I actually recieved 4 emails for the same thing on Aug 28th @ 912am stating both of my girls classes had be cancelled but which it stated that I had 24hrs to correct. My husband called on the same day of Aug 28th and to see what that was about. The lady at the desk had told him the payment was declined due to security purposes but you have 24hrs to make the payment before they (girls) get canceled. I called today, Aug 29th at 845am to make our payment but the lady I spoke to told me that our girls where already canceled. I was livid! I could not believe that. I told her according to the email we recieved we had 24 hrs to correct the issues. She told me that that was wrong and was not supposed to be on the email they had sent us. I emailed the owner of Nitro Swim and the reply she gave me was "THE CANCELLATION NOTE YOU RECIEVED HAD A STANDARD HEADER ON TOP THAT ASKS THE RECIPIENT TO REVIEW THE INFORMATION BELOW AND TO LET US KNOW WITHIN 24 HOURS IF THE INFORMATION IS INCORRECT. THIS ISN'T A PROMISE OR GUARANTEE THAT WE ARE HOLDING SPOTS." So, I just wanted to give every parent a heads up on the policy before enrolling your child. read more

I am so grateful for the staff at Nitro!!! So, so grateful! My five year old had a really bad experience with a coach from another swim program based out of the Round Rock area. (The coach was not a Nitro coach, this was a completely different program). After one lesson with that awful coach (again, not Nitro!), my son who had previously loved the water was scared to death to even submerge his face. I called Nitro to let them know about his awful experience and they were so incredibly caring with how they responded. I could tell that they genuinely cared about my son and I am so grateful for that. When we showed up for my son's next swim lesson at Nitro the staff there already knew about what had happened to him. One of the managers actually got into a bathing suit herself and spent the entire lesson with my son one on one, just making sure that he had a positive experience. My son relaxed within minutes with this coach and came out of class feeling so proud and so happy. He's happily putting his face in the water again and is making great strides with his progress. Nitro completely saved the joy of swimming for my son. Words cannot express the gratitude that we feel for them in responding so incredibly kindly, and for helping us to fix a problem that they didn't even create. We will never take our children to another program. The fact that Nitro can be so big, and yet care so individually about each child has made us customers for life. The staff at Nitro is first rate and I would recommend them to any parent. read more

"OK swimming lessons"? No way, this place is top notch. My 7 yr old daughter started at Nitro about 6 or 7 months ago. We had her in a few swimming lessons through parks and rec, and she could swim on her own, decently. Within 3 weeks at Nitro her confidence shot through the roof. She absolutely loves it. All of the instructors are a team that constantly check in with each other on your child, and have multiple instructors watch before passing to the next level. It is very organized and well ran. After all these lessons, her entire week still revolves around the one day she gets to go to her swimming lessons. She LOVES Nitro! She has gone through Nitro 1, and is almost all the way through Nitro 2. This is a girl who wasn't in to soccer, basketball, or softball, and she is pumped to try out for a swim team after she graduates from Nitro 2. If that isn't a positive outcome, I am not sure what is. Maybe some of these other parents leaving reviews weren't as committed or weren't as positive, who knows, but everyone I have ever talked with that has a child at Nitro feels the same way we do. 5 stars! read more