Leased a 2021 Q5 recently…read more Watch out for the sales pitch - typical low ball price by the sales guy followed by the high pressure manager in the back office trying to add thousands to your deal. Leaves you with a bad taste on an otherwise great vehicle.

I recently purchased a vehicle from Audi Brooklyn and had a very disappointing experience with…read moretheir financing process. To be fair, my salesperson Mark was professional and respectful throughout the process. However, my issue is with the finance side of the deal. I had already applied for a loan with Bank of America the morning before going to the dealership. Since I didn't receive a response in time, I proceeded with the purchase at the dealership. During financing, the manager, Ally, presented me with an interest rate of 6.99%. When I questioned the rate--especially given my credit score of around 820--I was told that the rate was set by the bank and that nothing could be done. The following Monday, I received my approval directly from Bank of America at 5.5%--a significantly lower rate, and notably from the same bank used through the dealership. This raises serious concerns about transparency. It appears the rate may have been marked up, and I was not given accurate information at the time of purchase. As a consumer, that feels misleading and unfair. I've attempted to contact the dealership to address this and potentially correct the financing terms, but I have not received a response. Buyers should be very cautious and ensure they secure their own financing ahead of time. Transparency matters, and unfortunately, that was lacking in my experience. I am currently escalating this with the lender and corporate because this situation does not seem right. I am currently escalating this with the lender and corporate because this situation does not seem right.

Very nice people. I had a great experience. Good customer service. I'd definitely go back.read more

AVOID THIS DEALER!! THEY ARE FULL OF S..T…read more 7 years later i traded in my vehicle to another brand purchased from this dealer, learnt that my car had a huge impact from front, they sold me as no accident. I hate dishonesty and poor salesmanship.

Had a great experience buying my car here. Josh helped us find the car we wanted, and after test…read moredriving several different models we were able to drive off the lot with our favorite an hour later. It was a very easy, low pressure process. A few weeks after the sale I needed to come back to get an updated title in order to register the car out of state (my fault, not theirs), and I worked with Tony. It was a very busy day and he went above and beyond to reprocess my paperwork so that I can register my car at my new address. It wasn't a quick fix for him, and even though he was very busy he took the time to help correct my error. Best of all, I love my 'new' car and got it at a great price. Highly recommend, will work with again.

if your going there with no credit don't they will take your money and give you a very high…read moreinterest rate and apr do not go to joshua chavez he gave me a very high insurance because i didnt have none (he did it for me) and did not care

WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia,…read morethese two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board!

very Rude when you ask how long for a car that's only getting a oil change and you got there at 8am…read moreone of the dudes in the service department thinks he's a bully

The best service ive had in a very long time. It's stressful enough having your car in am accident…read morebut ideal auto made the whole process painless. One simple phone call and they came to tow my car within 30mins. Then handled the whole ordeal with my insurance company from beginning to end. After the initial assessment with insurance, they even applied for supplemental reimbursement because the damage was underquoted. Once the assessment by insurance was done, they completed the work on my car within days. Joey was so pelasant to communicate with, she was extremely helpful and knowledgeable. Most importantly, job on the car was perfect. There's a whole side of my car that looks brand spankin new. Paint job was really remrkable. Top off with an oil change and car wash without charge. I am never going anywhere else for body work after this. I am so lucky I found them.

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I have bought many cars in my lifetime and I have to say that dealing with upper class cars most of…read morethe time, Lexus of Brooklyn was the best best experience I have had with a car dealership. My salesperson, Wagad was terrific. From start to delivery of my Lexus TX was absolutely wonderful. No surprises, no pushy F & I person. I would recommend this dealership to all my friends.

Lexus of Brooklyn - Bait and Switch Experience…read more I visited Lexus of Brooklyn today to purchase a 2018 Toyota RAV4 Limited. After thorough research and a professional pre-purchase inspection, I negotiated a price of $14,500 with my salesperson. He entered the numbers into his computer and we agreed on a total of $15,977.87 including all taxes and fees. I even photographed his screen showing the agreed figures. Midway through the paperwork, my salesperson had to leave for a personal emergency. After waiting 30 minutes, a different person took over and refused to honor the price we had already agreed upon. They wanted almost $3,000 more. I showed them the photo of the computer screen with the agreed price. I asked them to check their own security cameras to verify the conversation. The manager, Gino, dismissed everything with a smirk, said he didn't care what the previous salesperson offered, and refused to honor the deal. This is textbook bait-and-switch. A customer should not lose a negotiated deal because of an internal staffing issue. I had cash ready to close the deal on the spot. Instead, I walked out. I came prepared - I'm a cash buyer who drove over an hour from New Jersey and paid for an independent inspection. This dealership wasted my time, my inspector's time, and showed zero integrity when it mattered. I would not recommend Lexus of Brooklyn to anyone. If the manager can override an agreed deal with a smirk and no accountability, what happens when you need warranty service or post-sale support? Buyers beware - get everything in writing before your salesperson leaves the room.

Scott is phenomenal! He loves his job and you can tell. He connects you with the features of the…read morecar that are most important to you or your lifestyle. He responds rapidly and has integrity. Grateful for such incredible and rapid service. Looking forward to returning there and working with him.

These people are honest, reliable & can find the absolute best deals in town. I'm truly amazed at…read moretheir ability to provide such economical options for me. I've known them for years & can not express more what a home-run it is to utilize this business. For me, finances were my biggest concern. I need a dependable vehicle at a certain price point. However, I see vehicles there of all price points and since I'm a neighbor and hear customers all of the time, everyone is smiling coming out of that place. They are very friendly & knowledgeable and as a woman looking for a car, they treated me respectfully and answered all of my concerns. They are the best so stop shopping around, they have everything from Fiats to Ferraris & everything in between.

TRUST ME!!!! Don't waste your time going elsewhere. I did my due diligence and Ethan really offered…read moreme the best deal I could find out there for my 2025 Jeep Grand Cherokee L better than the dealership hands down!! Ethan was super patient with me and was responsive not matter what day or time it was. He got me exactly what I was looking for and within my budget. No need to spend an entire deal haggling with the dealership. They really made the process to most easiest I have ever experienced. They even delivered the car right to my home and handled the return of my lease. Honestly astounded by the level of service provided. Definitely referral worthy and will surely be returning for my next vehicle. CAN'T THANK YOU ENOUGH ETHAN!!

5 stars to Joe lamboy. Let me tell youuu how much I hate…read moresales people and car dealerships... 10 out of 5 stars I hate sales.. but when I found mr joe lamboy pft let me tell you. This man knows exactly what he's talking about from car specs to car financing. He gets you the best value for your deal. Wasn't pushy but was real with the numbers. EXTREMELY TRANSPARENT in all aspects of the deal. I'm shopping around for a few vehicles for my Buisness and man... I'm at a 90% going back to sign with joe lamboy. You want a BMW you come to this dealership and ask for Joe Lamboy. If you have to wake a week so what you wait it it will be worth the wait. I recommend everyone to see joe and get the best value for your deal hands down!!!!

Ongoing Service Failures, Zero Accountability, and a Complete Lack of Urgency…read more We've now spent over $4,200 at BMW of Brooklyn, and not only is our 2015 X3 still not fixed, but we also can't even start it -- and no one at the dealership seems to care. Back in April, we brought the car in due to an oil leak. We paid over $3K for them to diagnose our issue and fix our oil leak. We also paid for detailing and weather mats -- neither of which were completed properly. The car came back dirty, the car seats were never removed for cleaning (which I previously verified with our service manager that they would remove car seats), the mats weren't installed, and someone else's paintbrush was left in the back. When we received our car we immediately noticed the oil was still leaking but trusted the dealership so we waited for about a week to see if we noticed any change. We then brought it back in May, and they kept it for nearly a month. They admitted they couldn't figure out what was wrong. We asked multiple times for a loaner -- no follow-up. Finally, in late June, we paid another $800 and got the car back. We drove it once before leaving town. When we returned on July 13, the car was completely dead. We tried jumping it -- no luck. Since then, we've called more than five times over the past four days, left multiple messages, and have been completely ignored. The only response we received was a single text from our service advisor, Raul Martinez, that read: "Hey Greg, I just listened to your voice message. It looks like the car needs to be brought in so we can figure out why the battery's dead. I'm not sure how the oil change and battery issue would be connected, but I do agree this should be escalated. I'll make sure management is aware of the situation, and if you decide to bring the car in, you're welcome to speak with her directly." This is not helpful. We've already brought the car in twice. We've spent thousands of dollars. The car is now completely unusable, and no one is showing any urgency or responsibility. We are a young family with a 1-year-old and a 4-year-old. We rely on this vehicle for basic transportation and medical appointments. We are now being forced to consider renting a car, which will further strain us financially -- after we just finished paying off this BMW. This isn't just about a broken car -- it's about broken trust. We've been patient, polite, and communicative. BMW of Brooklyn has not been. We are asking for immediate action, transparency, and accountability -- and we hope others read this and think carefully before putting their trust (or money) into this dealership.

I stopped by this dealership to test drive a vehicle after confirming its availability over the…read morephone with Trisha. Unfortunately, when I arrived, the car was not available as expected. Mustaf assisted me and initially thought the car was being serviced, but after about an hour, he let me know that the vehicle was actually not at the dealership. While I appreciated Mustaf's friendliness, during the wait he showed me several cars that were all over my budget. Eventually, Zach, the manager, offered to give me an ETA if I was willing to wait longer. At that point, I decided to move on with my search elsewhere.

Bait and switch. Quoted a price and took a deposit. When it came time to finalize the dead price…read morewent up 3000 dollars. Managers says salesman was misinformed. He had 15 years experience. This is the game they play.