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    Audi Brooklyn

    2.6 (182 reviews)
    Closed Closed
    Updated 1 month ago

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    The listing that was active days after the car was "sold" showing the price I had offered to pay, but that they declined

    I live over 100 miles away, but they had a car I liked. We agreed on a price, which was the exact price they had listed on their website. I told them I would take it, sent them my license and filled out credit app. Then at end of day, they told me they had sold the car to someone else. Then the next day, the car became "available", however, they now wanted $4,000 dollars more for the car. I told them I wanted them to honor the price we agreed to and the price on their website. Then the next day 4/1/25 they told me the car was sold but as of 4/2 it is still on website listed for the price we had agreed to. This is a on-going, Classic bait and switch, very shady.

    Proof

    Where do I start? I drove there same day which would take three hours (each way)because I was told I needed to come that day to get the vehicle. The entire process was rushed because I made it an hour before close. The greeters just stared at me until I introduced myself! Then when I asked if they were the person I was meeting the one guy laughed as though he was offended (I guess because of the name but usually when you stare at someone you say hi or you are expecting them) it was a whole thing and very stupid. Also I offered to put a down payment and to get prequalified over the phone but they refused so I drove there and as fast as I could to make it there before close. Quite abusive,also the original finance guy was obnoxiously disrespectful that alone would have turned me away if I didn't want this particular vehicle so much which clearly made me stupid. (Cause this guy was obnoxious, condescending/nasty and useless spoke to me like I ordered a b.e.c. Wrong at a deli.) So I drove there to buy the car they told me it would be ready to go which would make sense! The vehicle was parked behind other cars, not detailed and the inspection due light was on as well as the oil service light- they assured me this would disappear and that car fax was not updated. Now three weeks later after lying about that and going as far as to lie about making an appointment at a local dealer where I would have gone had I not confirmed the appointment that was never made. I was forced to make an appointment and pay again for an inspection ( that I already paid for) because they couldn't clear the screen and I can't trust that the oil was done. And I obviously won't go back to these sketch balls so they refuse to reimburse me for their horrible "mistake" and dis-service. I filed a complaint and still their head manager has yet to get back to me, so he's also useless. Would have been a loyal customer and recommend them but they don't belong in an Audi dealership more like a chop shop. Also have yet to receive all my signed documents. And I was told my finance percentage was 8% when it's actually almost nine, because they were also rushing me signing everything because they were leaving. My beautiful exciting purchase feels like an snl skit.

    Order status. No pick up available. Expensive shipping. Can't even ship it properly.
    Mikhail A.

    First of all I never had a pleasant experience with Audi/WV Brooklyn, it's a long story. Now, I ordered a part on Sunday. Wednesday shipping label was created. Do you think it's going to be shipped this week? I doubt it. Local pick up is not available, so I'm forced to pay 30$ shipping to transfer it 5 miles to where I live. Hold on, let's make it worse, we create a shipping label and won't ship it. I'll update later on how long it's going to take to deliver an item 5miles away from their warehouse. Scam !! On a last note. I know it's not an Audi's fault. It's just this specific dealership, pure scam and unprofessionalism. This not the first time I'm dealing with them.

    Audi A4

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    5 years ago

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    3 years ago

    Excellent sales people and managers ! Got my new car and traded in less than 4 hours including new plates

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    2 years ago

    horrible management , Mike the manager is full of shit and they are just there to take your money and give horrible customer service

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    Page 1 of 5

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    Review Highlights - Audi Brooklyn

    I was greeted as I entered and directed to Eric Ko who showed me my options and had a total no pressure approach.

    Mentioned in 3 reviews

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    I was skeptical about used car dealerships after having a bad experience with another dealer . I…read moredon't appreciate being pushed around or someone trying to force my hand to buy something . Thankfully after looking at some reviews I decided to check out ELDORADO and I met the wonderful Mark. Mark is like a kind uncle . He was patient, he was informative, and he was invested in me making the right choice for my lifestyle and my budget . He was never pushy like the typical sleazy used car salesman so I felt comfortable working with him. We found a car that worked for me and his team even handled all the dmv requirements so I didn't have to do that myself . I am so happy with my purchase . My family got a chance to meet mark as well and said if they ever are in the market for a car they would work with him in the future! I also want to note that after I bought the car I had a problem with my heat . I called mark and he was so apologetic and instantly called a mechanic who took care of it right away at no cost to me. Mark has called to follow up with me and ask about my family even though I already bought the car. He is a genuine person as well as the rest of his staff. I would highly recommend this dealer if you're looking for a good used car !!

    I initially gave this place 5 stars because Mark is a very charming and nice man who does try to…read morelook out for you and help you with your car buying experience. My gripe however is that I'm not even in my second month from owning one of their cars and I've had an exhaust repair (if they inspected the pipes they would have seen the damage right?) luckily it was within the 30 days so the did cover that! But I didn't have to skip work so probably evens out the cost in reality. And now I'm staring down the barrel of a complete transmission replacement putting me $5000 out of pocket. By the way that's half of what the car cost! Fist time taking it into an interstate going above 65mph and the cars transmission fails. When a car You just bought, and after being assured it was running great! Has it's transmission fail, is a large kick in the teeth! I would advise anyone considering buying used, to seek a proper inspection at the car dealership before buying used. Do not take the people selling it on their word, as it can cost you big time. We were dumb enough to think we won't need the extended warranty. Maybe you should chip in for it. Better than being stuck with a $5000 bill I somehow have to find in the back of my couch. I really wanted to like this place but now I am just waiting for more things to fail with the car I'm now stuck with until it's paid up.

    Signature Auto Group - 2026 Nissan Pathfinder, gun metal grey

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    These people are honest, reliable & can find the absolute best deals in town. I'm truly amazed at…read moretheir ability to provide such economical options for me. I've known them for years & can not express more what a home-run it is to utilize this business. For me, finances were my biggest concern. I need a dependable vehicle at a certain price point. However, I see vehicles there of all price points and since I'm a neighbor and hear customers all of the time, everyone is smiling coming out of that place. They are very friendly & knowledgeable and as a woman looking for a car, they treated me respectfully and answered all of my concerns. They are the best so stop shopping around, they have everything from Fiats to Ferraris & everything in between.

    TRUST ME!!!! Don't waste your time going elsewhere. I did my due diligence and Ethan really offered…read moreme the best deal I could find out there for my 2025 Jeep Grand Cherokee L better than the dealership hands down!! Ethan was super patient with me and was responsive not matter what day or time it was. He got me exactly what I was looking for and within my budget. No need to spend an entire deal haggling with the dealership. They really made the process to most easiest I have ever experienced. They even delivered the car right to my home and handled the return of my lease. Honestly astounded by the level of service provided. Definitely referral worthy and will surely be returning for my next vehicle. CAN'T THANK YOU ENOUGH ETHAN!!

    Grand Prix Motors - Ferrari in Orange

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    Brighton Beach, Gravesend

    They have done it again!!! I'm absolutely amazed. I have been looking for a particular car recently…read moreand the only way to get it, (a 24 model) was to actually deal with dealers that don't work with brokers. There's a reason why I stopped dealing with "stealerships". I called Lenny Komsky and asked for advice. Not only did he take the time to try and get the car but when he was met with pushback(from the dealerships) he gave me the info needed to try and get the car I wanted from an out of state dealer. After calling a few dealers and giving them the numbers that Lenny told me the car should be selling at(much lower than what the dealers wanted), I finally got a dealer to call me back and agree to what Lenny told me the car should be at. The dealer than proceeded to send me the paperwork which Lenny asked for me to send to him to double check everything. Even though they made nothing on the deal, the Grand Prix team made sure I got the best possible deal and made sure everything was in order. I was even able to get the car delivered to my front door from a dealer close to 800 miles away for no extra charge. Again all tanks to Lenny and his team. I really don't know how to thank them for this. On top of all that, Lenny was able to get me out of my current Lease 8 months earlier so I can get the car I've been looking into. Mind you some dealers quoted me 800 dollars a month more than what I ended up paying for the same car.

    Excellent service and great people. I have an oil change done. Reliable, accurate and…read moreprofessional. Highly recommend.

    Audi Brooklyn - car_dealers - Updated May 2026

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