Disappointing and inconsistent diagnostic billing experience I brought my vehicle in for diagnosis of three concerns: a check-engine/catalytic-converter issue, an AWD binding problem, and a passenger-airbag warning. My biggest issue is not simply that separate systems may require separate testing, it is the complete inconsistency and lack of transparency surrounding what I would actually be charged. I was initially told the diagnostic cost would be approximately $649. Later, when I called to discuss the vehicle, I was told the charge would be $450, which sounded more reasonable. When I returned to the dealership, the amount went back up again. While I was there, an employee had to place calls on speakerphone to multiple people to determine whether I would be charged for two, three, or possibly four separate diagnostics. It did not appear that anyone could clearly explain the dealership's policy or how the final amount was calculated. It felt like the price was being decided on the spot rather than based on a consistent, documented process. I ultimately paid nearly $700 for the diagnostic work. For that amount, I expected a thorough report with detailed test results, scan codes, photographs, measurements, technician notes, labor breakdowns, and clear evidence supporting the recommended repairs. Instead, I received brief conclusions and repair estimates totaling more than $10,000, with very little supporting detail. For example, the report recommended starting with a $2,369 exhaust/pre-catalytic-converter repair, resetting the system, and then driving the vehicle to see whether the code returned. The airbag recommendation was a $450 zero-point reset, again followed by testing to see whether the code returned. The AWD concern resulted in a nearly $4,000 rear-differential estimate, but the report did not provide the level of technical documentation I would expect after paying for a separate drivetrain diagnosis. My concern is not that the vehicle needed repairs. It clearly did. My concern is that the diagnostic pricing was not clearly disclosed, changed multiple times, required several employees to determine, and was not supported by documentation matching the amount charged. Before authorizing diagnostic work here, I strongly recommend getting the exact total charge in writing, confirming how many separate diagnostic fees will be applied, and asking specifically what written test results and documentation will be provided afterward. Based on my experience, I will not return to this dealership for service. read more

Everyone on the staff is the best part of Nissan Morrow. I got new tires there a few months ago for my Murano, and the other week someone put 4 nails in the sidewall of my brand new front tire. I could have been seriously injured or worse. My insurance sent a guy who put the donut. I drive slowly to Nissan Morrow who estimated the damage, ordered the tire. 2 days later they installed it and it was covered under their Nissan Morrow 60,000 mi Hazard Warranty!!! Robert, Jennifer, Rob, the entire service staff is wonderful. CJ in sales helped me find a phone charger while I waited. The free coffee and drinks kept me going from the cappuccino machine to the fizzy water. The only thing I would suggest, as a guest who has waited 4-5 hours at a time for her car: Get the local Coffee Shop to set up a Stand with snacks sandwiches & drinks in the service entrance (like Starbucks or Subway does at Walmart). In return for a steady stream of customers - have the coffee shop pay for DECOR, chairs, and Phone chargers in the waiting areas - in the garage and inside the sales waiting area. New decor would sure cheer up these 1970s era waiting areas. They could also replace the Ceiling Tiles. Just sayin'‍ read more

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The after purchase service from the staff is really awful. The attitude seems to be,we have sold you a vehicle so to heck with you now. I have been calling for hours and even when I have spoken to the managers about my situation and they committed to calling me back they never did. I guess if the leaders don't care then the others feel the same. read more

Awful experience. Staff is so rude and did not explain anything that was done to my car. Spent almost $1k and got the most vague explanation. Service team should not have a job anywhere. Speaks well for the area of town that it is in.... AVOID read more

Good morning, I would like to file a complaint regarding my recent experience with my service advisor, Mike Ponder. Unfortunately, I received very poor customer service throughout the entire process. When I first brought my car in for repairs, I explained to Mike that I needed a loaner vehicle because I only have one source of transportation. He initially told me that would be fine and that he would take care of it. However, when I dropped my car off, he changed his story and became rude and loud during our conversation. During the time my vehicle was being serviced, I did not receive any phone calls or updates regarding the status of my car. I had to continuously check text messages myself and call the dealership to get updates. When I came to pick up my vehicle, I was not properly acknowledged by the service advisor. I was simply handed my keys and told my car was outside. There was no explanation of the repairs completed, no review of the paperwork, and no professional communication about the work done on my vehicle. I have worked in customer service for over 20 years, and I understand the importance of professionalism, communication, and respect. Customers deserve transparency and courtesy, especially when dealing with vehicle repairs and transportation concerns. I felt disrespected during this experience, and I do not appreciate being treated as though I do not understand vehicles or the repair process. I know right from wrong, and this was one of the worst customer service experiences I have had. I hope this matter will be addressed appropriately so future customers are treated with professionalism and respect. Thank you for your email read more

The service department was not helpful and sold me things I did not need. I know a Dealership but definitely over charged me and sold things to me that I did not need. My car just has 30,000 miles and got a transmission flush. It's wasn't time yet. read more

Update : I wanted to provide a great review of Ryan Brown. He is a great service advisor, always helpful each time I go to Nissan South Morrow. I know to look him from now on when I pull in for service work. Thank you Ryan for always being so kind and helpful! read more

My experience was very bad here. After bringing in my car for a warranty transmission issue. I asked if there was a waiting room to go to. When I was told that "you can't sleep here". By a service center manager. Why would you even respond to a customer that way? read more

I saw the 1.6 stars for Nissan South Morrow, and was trying to cancel online Sunday. On Monday, when I was going to search for another dealership on google I saw they had 4.5 stars so I decided to go with them. I called (#1) to confirm and speak with my appointed person. Let's call him "John Doe". I started this journey at 1:50. I pressed 1 for service and selected check on an appt. It seemed like I was about to have to make another appt so I hung up. I called back (#2) again and selected service and the call disconnected. The auto-attendant stated "users mailbox can't accept messages". I called back (#3) and pressed 2 for sales because I KNOW someone is going to answer. I was transferred back to "John Doe". The call disconnected again after getting to the vm. I called back (#4) again to sales and was told they were going to transfer me to another service extension. I was transferred to parts. Parts dept guy said he was going to transfer me to service but I was just hung up on. I called back to sales again (#5) and a nice young lady said she was going try another extension...disconnected again. I called back (#6) and she stated she would walk back my number. She let me know she gave "John Doe" my number, he was with a customer and would call me back soon. I called Rezi Nissan pressed 1 for service, the call was answered and I scheduled my appt. (! and DONE). I didn't want to be a no call/no show so I called back (#7), to sales, spoke with the same young lady and let her know I wanted to cancel. "John Doe" called me at 3:48pm. When he called he acted as if he had no clue as to why he was calling me back. After 7 calls, I KNOW he knew. He was nonchalant, acted as if he didn't care that I was cancelling and never made any apologies. read more

I've had a great experience with Nissan South Morrow. The staff is very welcoming and knowledgeable. Dwain was helpful in the process to securing my vehicle. read more

I am writing this to warn others about my experience with Nissan South Morrow. I purchased a brand new 2024 Nissan Sentra, and it has been a total nightmare. Within a short period, I have had to get over 5 jumpstarts just to keep the vehicle running. A brand new car should not leave a customer stranded this many times. Due to the dealership's complete failure to fix this recurring electrical issue, I have been forced to hire an attorney and initiate a Lemon Law case against them. Beyond the mechanical failure, the dealership's business practices are highly unprofessional. During the buying process, they added on high, unnecessary 'junk' fees that were never clearly explained. Their customer service has been dismissive and unhelpful throughout this entire ordeal. They are more interested in packing a contract with fees than selling a reliable vehicle.stay away from Dwayne! he is a liar!!!!!!!! If you value your time and money, stay away from this location. I will never do business with them again. read more

The lack of professionalism and integrity at this dealership is staggering. I made an appointment to sell my vehicle from an offer generated via car gurus and when I arrived at this dealership, the team offered me $3000 less than the price quoted online. Keep in mind my car was flawless. Had low miles was perfect in and out, and was exactly as represented. The management's response well this is a BMW and it could need maintenance in the near future and that would be expensive even though there was absolutely nothing wrong with my car. To add insult to injury, the company has bombarded me with unsolicited phone calls for service, requesting to look at vehicles in nonstop, solicitation calls, and wound up sharing my information with partner dealerships against my wishes. For follow up calls have gotten zero response from this dealership and I'm in the process of filing a complaint with a Better Business Bureau.! read more

This is the worst Dealership that i have ever been too. I bought a Used Titian XD. It shut down on me the first week that i had it. I tried to return it they said no. I also bought the extended warranty on it so they wanted to try and fix it. It was a Major issue with the Catalytic Converter for a diesel truck. They bought a new on and put it on. The next week i was still smelling diesel in the truck, it was loosing power and it was drinking the diesel to the point that when i leave the gas pump and got ready to turn out of the store i had already loss 6 miles of diesel. When i went to take it back so they could look at it the push button went into the dash board. Every one there blames another department for the problems and not one person in the building will take ownership and try to help. Worst buying experience every along with the worst Truck that i have ever owned. Please do not go to this place. read more

I have a 2024 Frontier I went for my first oil change now only 2025 get free 2 year service. I got this truck 6 months ago got message it's time for service and was changed $118,79 for what should be free for at least 2 years. read more

I have only used Nissan to service my vehicle with the exception of buying tires as I can get them cheaper elsewhere. On 6/4 my cars was serviced. When I received my car back, a paintlike substance was left on my car. They stated "we don't have paint here" but the substance was not on my vehicle prior to dropping my car off. They took a video of the car upon drop off but for some reason could not review the video to verify that the substance was not there. They were supposed to call me back, however to date, I have not received a call back. In addition, when I made my appt, I spoke with Stephanie, a service advisor and we agreed to a few things. The total would have been $1800. When I picked up my car, the total was $2200. When I asked where the discrepancy came from and Andre, a service advisor had no answer. In Feb of 2024 was told I needed new tires, had less than 5/32 on them. In June of 2024, 6k miles later, my tires were "fine" with 6/32+ on them. How my tires grew new tread in 6 mths and with an additional 6k miles on them is beyond me.....My right blinker needed to be replaced before the visit, as it was blinking fast. Upon picking up my car, it is still blinking fast...Meaning it wasn't replaced and I wasn't notified it needed to be replaced and it was "fine" in the service report. And lastly, the techs were so lazy, they didn't even take the time to change the "next service" sticker in the car. I was supposed to receive a call back after leaving a message but have not heard back from the service dept yet. Laziness and dishonesty is at play and I can not determine if my car has even been serviced at all given the findings I have discovered. It would be nice if someone could finally return my call. read more

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This is the worst car lot ever. And I will advise any woman not to show up at this car lot alone because they will take advantage of you, they treat us as if we don't know anything. Management do not know how to treat their customers they talk to us as if we are peasants. Manager C. Turner who claims to be the owner, through his education up in my face as if I was uneducated and advised me to go get a lawyer, because they have plenty of them. I'm very disappointed and hurt. The worst decision I have ever made in my life of buying cars. I am a single mother of five that just lost their dad/ my fiancé 4 months ago that's trying to make a living. 5000 on a car that's giving you problems and you only had it a month it crazy read more

I brought my 2021 nissan murano in Jan 2021 Nat and Dollar helped me get this vehicle. They gave me 2 keys that came with the car. I'm a person that already be ready for emergency that happens. I just left Vegas yesterday and forgot my keys on the plane. I felt i was ok when i got home due to the fact i had a spare key in my draw that i always left there. Come to find out the key they gave me doesn't even work for the truck, Nissan told me to have it towed there and The manager CJ came out of his mouth talking about i had to pay for the key. Cause it's not programed for the car and i'm like WTF i'm responsible for the cost of what your Finance manager and seller gave me? They want me to pay for their mistake and it's not fare at all . Now i gotta catch a 50 uber to get there. This will not end well when i get there i tell you that read more

Do not trust this dealership with your repair. They did a repair for me last year and I returned it as it failed before the 1 year "warranty". They claimed it was nothing to do with them and despite photographic evidence that they had allowed the car to go out of the door with a part badly adjusted they refused to honor the warranty for their bad workmanship. Add to that, they found a few other things wrong and quoted outlandishly high repair quotes for each of the things that were wrong. AVOID THIS PLACE LIKE THE PLAGUE! read more

2 hours for a tire rotation and balance . But they do have free Wi-Fi so bring your laptop

Very helpful and knowledgeable. They definitely take care of their customers. Go see Tiffanni!

Any other time I would have a representative calling to ask about my experience but the last two times have been awful and surprisingly no one has called. Like the other review said, the sales department and service department are two different things! SERVICE DEPARTMENT SUCKSSSS. My car is officially at the dealership over night and has been there since it opened...you would think I'm getting a new transmission put in! I could've found a shade tree mechanic to have my car fixed in half the damn time!They are so slow even when it comes down to changing oil (I've waited 3-4 hours before...usually around 3 hours depending on the day/time) and there's no way to contact them directly so I had absolutely NO KNOWLEDGE that I would be without a car for over 24 hours as if that's not inconvenient for a person with children who is in pain because her baby is due within a week. I've been waiting a month for parts that was ordered TWICE and no one reached out to tell me they had arrived. It took for me to call the Parts department twice and go in person to get an answer. I will neverrrrrr deal with this service department nor the service advisor Andre ever again . And let's not talk about how I went to pick up my car the last visit and it was left running in the parking lot until I arrived. How long was my car like this? No one knows. No explanation no solution to the problem from the manager nor advisor. At this point I want to know who tf is the manager over this dealership. read more

I came in today..with no appt! They took me anyway. Thank goodness..I needed service BAD!

I have attempted to get me car repair completed on four separate occasion. This place keeps scheduling appointments and then telling me why they cannot complete the repairs despite knowing my need prior to scheduling. Their only explanation is "it's a Saturday"?!?! If the business is open why is that an excuse? I am not sure if customer service is a part of the job description, but it doesn't appear to be. I have tried on multiple occasions to be patient. I have lost my patience. They are comfortable wasting my time. I refuse to get up every Saturday and go through the same thing with this Dealership. I called to speak to a manager and of course he did not answer. This is just completely disappointing. This is why I don't like getting my car serviced at the dealership. Stick to your friendly side road mechanic, better prices and better customer service. read more

i bought a new sentra 2020 car. in june 2020 , after some time running , it happened a lot of car problems like 4 ways doors can't unlock and lock car , screen sometimes doesn't work , can't start car engine by the key, and the car dealer told me that sometimes when I leave the keys in the car, the car won't lock and signal but one time I forgot and the car was locked and there was no way to open it so I called someone to open the key When I bring my car to repair, my car had 45k miles on it, they told me that my car was out of maintenance. I just hope that in the future, if I come back to buy a car, I hope that when I buy a car, I won't have so many problems. Now I have to run a car with a bunch of problems. read more

Had the "promotion" in the picture posted online. So decided I'd give it a go of getting a new car now instead of waiting. Started off in the wrong foot soon as I got there, the salesperson was sitting up on a personal FaceTime call in front of me. Very unprofessional. Took nearly 90 min before even doing a test drive and come to find out the guy just assumed I wanted base model instead of asking which trim which I didn't notice until it came down to finding out what my payment would be. But let's back up for a minute. Notice their promotion says they will give $4k over kbb, even with the mileage on my current car the value plus that should have been right about at what I owed on it, not more than $1k short of it at worst. They turn around an claim they need $1500 down payment because of the negative equity. Knew that was bs, but if the terms were favorable I would have been willing to do that much. Then they come back with a car payment high enough for me to have leased a brand new Benz and you think I'm going to pay that for a base model Altima new or not? GTFOH. Then when I say I would go no higher on the payment than $400 they try to talk me into buying a used 2018 base model Altima. What a f'ing insult. Then gonna try to tag another guy in when I asked for my keys so I can be on my way like he was really about to convince me into those ridiculous terms for a car I'm in no hurry to get. Not once during this process did they disclose any figures on the price of the car I wanted, the amount of my trade, etc. Just can you put this as a down payment and this is what you're payment looks like. No sir, you lost a sale...Good day. Prime example of why I hate going through the process of getting a car. These salespeople are never upfront or discuss things that may have been a red flag until they get your money, tear up your credit running it a million times, and have you ready to sign the documents. This further solidified my lack of urgency in getting another car any time soon, but when I do I will be driving home to Michigan where they are much cheaper and much more straightforward and transparent throughout the entire process. But far any purchases from this dealership, no. Never again. Wasted enough of my time for you all to play these games when you know no body in their right mind is going to be looking for a vehicle they don't really need in these economic conditions at the present moment with outrageous payments. Only purpose that 2 hours of my day served is as a good baseline of what I can get with minimal upfront funds and an unattractive offer. read more

Nissan South Morrow - Promotion just to get you in the door and screw you over - Car Dealers Near Me - Morrow, Georgia

I just had my truck serviced at Nissan south, I had a coupon sent to me by Nissan as a reward. The service guy named Jason, lied to my face telling me that they did honor the discount. But when I called back to ask how much they charged for the service I had done I was quoted the full price that I paid. At's not just the money, it's the fact that he lied...My last time dealing with this location! read more

My check engine light was on. I took my car to Nissan South Morrow for a check-up. I was sent an invoice on the suggested repairs. The check engine light was attributed to an issue that they "fixed". Well, two days later, my check engine light was back on! I called and was told that a "deeper issue" must be the problem. Deeper issue? So that means that my car was not checked thoroughly. If there is a deeper issue, my car is not safe to drive. So I have to miss work to take my car back to the same incompetent people and hope they fix it. Never. Again read more

I not sure what is going on at the Nissan at Morrow but, I had an appointment and was told I had to wait 4 hour before anyone could look at my car... I said that is not going to work because I am not staying up here for a Oil Change for 4- hours... Mr. Randy did not have a Customer Service Attitude if you know what I am saying... I had to leave and I went to their competition down the Street... I want the Manager or Supervisor of Mr. Randy to know he is making you lose customers... I will be calling soon. read more

Strange Update: after telling your "salesperson" that I was already PRE-APPROVED with a lender and DO NOT run my credit as I did not want multiple hits on my bureau to bring my score down and then leaving your Dealership in tears, having felt played and scammed. I went to ALM on Jonesboro Road and purchased a vehicle. It was a smooth and pleasant experience. About a week ago, I got a DECLINE LETTER in the mail from *your dealership*, listing about four bogus reasons why you could not make a loan to me. How STRANGE. I WAS ALREADY PRE-APPROVED FOR CREDIT TO PURCHASE A VEHICLE, and I gave your people strict and specific instructions to NOT pull my credit, and I DID NOT SIGN a credit application. Do I need an Attorney? Remember, I am a retired Banking AVP, perhaps one of the worst people to try to scam. read more

DO NOT BRING YOUR CAR FOR SERVICE HERE!!!! They need to get rid of the service manager and the lead foreman!!! Neither of them knows what they are doing!!! WORST EXPERIENCE EVER!!! This is my 2nd vehicle from here. The sales department is top notch...but that service department sucks!!! I said with an appointment for over 2 hours and my car had not been touched!!! I had to look for my service advisor to get an update and she advised that it would be a few more hours ... but I was next. Girl bye!!! GIVE ME MY DAMN CAR!!!! My time is valuable and to not have been told that at any point is ridiculous!!! I've had plenty of issues with this service department but this was the last straw!!!! read more

When i got to Nissan South i was nervous, but Mrs Ila made me feel so welcome and at ease, we spoke for a minute, and she asked what i was looking for and she said i have your car. She did not disappoint me one bit, when she said come let's test drive this one, i said i can't afford this car, she said yes you can, and she made it happen. The best of the best, I left the parking lot with a brand new Sentra , I'm still in shock but it's worth it. I will be sending my people to Nissan South, i already told my co workers about my experience and handed them her business card. When it's time to get another car i know where i'm going. Thank you Mrs. Ila and thank you Nissan South. read more

I have been coming to Nissan South for about ten years, since I've owned my 2005 Nissan Altima and my 2014 Nissan Altima and I have always gotten nothing but superb service. There are normally four to five service people always readily available for your needs and assistance. Everyone is pretty knowledgeable and seem like they actually care about the customer. They will tell you what the recommended service is for your vehicle but won't bully you like some people in the same field would. My only problem is that I have noticed that no matter what you are getting done that it takes entirely too long. For instance I was getting a tire replaced that I previously had replaced three days prior but had a leak. I was there over two hours to get one tire replaced. Long story short, great if you have time to spare. read more

Nissan South Morrow - Some of the tire brands available. - Car Dealers Near Me - Morrow, Georgia

Every time I deal with the service department here I have an issue. No one here can ever give you any information and the person you need to talk to is always out!! Terrible experience every time and poor customer service. Last week I received a call that they were having a special on oil changes so I made an appointment. I called today before my appointment to verify the price and wanting to change the time. I was told NO special price was on file and that the person who made the appt is out today and therefore No One can make an adjustment or research what happened. I cancelled the oil change and had them remove my phone number! read more

The tech was rude to me and other customers, it took over 3 additional hours than the time that was quoted even though I had a appointment, something that they did messed my car up and they are refusing to look at it without me paying a 100 dollar fee. I bought a warranty plan as well and they failed to disclose that I won't be able to utilize it for 30 days. The worst experience I have ever had with Nissan. read more

Waiting 3 hours for an oil change, air and a rotation . Oh yeah I have an appointment.

If you want tour car serviced then this is the ideal Location with the exception of one representative can't remember his name. The service manager is amazing and will def get the job done. On the flip side. The representative his name starts with a G can't really remember his name. Promised me that he could get me into a car with 3500 down. I brought the money and my stubs. I waited for a hour and 30 minutes before closing for him to tell me oh I'm sorry we have to take 5500. With no other options or nothing. I'm not sure if it was because it was close to closing or because they didn't want to do it. I went to another Nissan and didn't have this problem. Was given the option to give the same Amount trade my Car in with a prettty good monthly rate. I would have been ok with being told the latter if I wasn't told previously that I would only have to pay 3500. He stated that the company didn't even offer anything. But ironically I went elsewhere and got a better off read more

Went for an oil change & was given recommendations for service. One of the recommendations caused an issue that I noticed as I left same day. Took my car back several times, called several times & no response. Filed a complaint with Nissan corporation, but was told I'd have to address it with the individual dealership. Poor service as they did not try to solve problems but offer ridiculously expensive repairs. Went to an independent shop & problem solved. Beware of "recommendations ". read more

I mean at the end of the day we got the car we wanted at the price that was listed - but it was like pulling teeth. We had called ahead and made an appointment, knew what we wanted, had our credit pre-approved and it took HOURS (we had to stay until after closing because of how long it took) and our sales associate was dragging his feet (disappearing for long chunks of time leaving us sitting at his desk for 30+ minute windows). Not to mention he was sarcastic and aggressive in response to basic questions. I wouldn't ever go back or recommend them but I did get the car I was looking for. 0/5 customer service. read more

Worst service ever. The staff is so unprofessional that you can't even imagine. Manager is worthless. The sales team is a big scam. Don't buy anything from this place. read more

I had a pretty awful experience at this dealership. I'm in the market for a used car for my daughter and thought I'd take a look at what the dealership may have since she has narrowed down her choice of cars which includes a Nissan Sentra. The salesperson, who shall remain nameless because he's not worth wasting the time to type his name, started out okay with bringing out a car and letting my daughter test drive. She drove it around the lot and she liked it but this was also the first car that we'd looked at so we didn't want to commit to purchasing the car until we'd looked at it a couple of others. But of course, in order to get a final price you have to go into the "office". Mind you, I just wanted to get the price of the car but I'm having to give information, including my first name which the salesperson couldn't even spell correctly. Anyway the salesperson comes back out with a price that was slightly above my budget, so I definitely wanted to make sure that the car was truly worth the cost because if my daughter decided that it was what she wanted, I wouldn't mind going over the budget. So, I made the comment that "I think the car may have been in an accident. Do you have a CarFax report I can see?" This dude acted as if I'd asked for one of his kidneys and came back with "This car hasn't been in an accident" To which I replied okay, then show me the CarFax report. This is when things went left because then he starts talking about he's on commission and I'm wasting his time and if I wasn't buying the car then he wasn't going to bring me a CarFax report. I kid you not, this is what he said. He also said some pretty other outlandish stuff, like "This isn't a buy here, pay here lot", I don't know what the car buying experience is at a buy here pay here lot because I've never bought a car there but I assumed it was because I was a black woman who he assumed has bad credit (mind you I wasn't even seeking financing as I was buying the car with cash). Well, needless to say, I still have $20,000 in the bank collecting interest while he's still scraping the car lot trying to get a commission because time is money. However, if you're looking for a Nissan go to Nissan in McDonough where they actually have salespeople who want to work for their commission. read more