This place is a lot of fun for younger kids! My children are all under 10 and they really enjoyed…read morejumping and playing here. One thing I really liked is that there are benches all around the jumping area, which makes it easy for parents to sit and keep an eye on their kids. The pizza was also very good. My biggest recommendation is to go before 3 PM. Later in the day it gets very crowded with unsupervised teenagers, which made the environment feel less safe for younger kids. During our visit, a teen tried to start a fight with my 8-year-old, and other teens were running around pushing my 5-year-old and even bumping into me. At one point the police were called because a fight broke out inside the location. Another issue was seating. There are not many tables available for eating. Some groups brought cakes and took over the tables for parties, so we couldn't find a place to sit and eat. We ended up ordering pizza and leaving to eat elsewhere. Overall, it's a fun place for kids under 10, especially earlier in the day, but I do wish there was better supervision and more seating for families.

One of the dirtiest places in have ever been in nobody cleaning up after each party , bathrooms are…read morehorrible toilets overflowing not cleaned full of ..... , paper towels . They need to hire someone just for sanitation

Fantastic! We love the Management and the employees! If you have a birthday coming up book your…read moreevent here!

BUYER BEWARE!! Be very careful before signing up for an Urban Air membership. The 12-month contract…read moreis not clearly disclosed, and what they don't tell you is that making changes to your membership can restart your entire 12-month commitment. That's the kind of policy customers deserve to know upfront, not after they're already locked in. To make matters worse, the customer service is some of the worst I've experienced. Representatives were unhelpful, communication was poor, and resolving a simple issue felt impossible. It feels like the company is more focused on keeping customers locked into contracts than providing good service. I won't be renewing and would not recommend the membership to others.

If I could give zero stars, I would…read more I booked my daughter's 4th birthday party back in March for this coming Saturday July 18th. Today, just days before the party, I stopped by to confirm the details and was shocked to learn that nearly all of the attractions are closed for renovations. I was told the only things currently open are the rock wall and four trampolines. What is most frustrating is that there's no way this renovation was planned overnight. If Urban Air knew they would be under construction during my reserved party date, they should have disclosed that when I booked months ago--or at the very least notified customers well in advance (since renovations have been ongoing for at least a month) so families had enough time to make other arrangements. Instead, I had to find out on my own just 4 days before my daughter's birthday party. To make matters even worse, they told me I could be refunded, but said the location couldn't actually process the refund because corporate has to do it. So not only am I left scrambling to find another venue at the last minute, but I also have to wait on corporate just to get my own money back. This experience has been incredibly disappointing. Birthday parties are major milestones for children, and customers deserve honesty, transparency, and timely communication. Failing to notify families about significant renovations that drastically impact the party experience is completely unacceptable. I would strongly caution anyone considering booking a birthday party here to call ahead and verify that the attractions you are paying for are actually available before committing.

BUYER BEWARE!! Be very careful before signing up for an Urban Air membership. The 12-month contract…read moreis not clearly disclosed, and what they don't tell you is that making changes to your membership can restart your entire 12-month commitment. That's the kind of policy customers deserve to know upfront, not after they're already locked in. To make matters worse, the customer service is some of the worst I've experienced. Representatives were unhelpful, communication was poor, and resolving a simple issue felt impossible. It feels like the company is more focused on keeping customers locked into contracts than providing good service. I won't be renewing and would not recommend the membership to others.

My kids love this place and always have a good time when we come. They do a good job of keeping it…read moreclean, but it is cold if you aren't jumping. I love that everything is included, even the ropes course. I also love that they frequently have Groupons.

Not my favorite but I can see the attraction. With a large bounce area, games, sky walk (they call…read moreropes course) and slides there is much to enjoy but it would depend on the size of your party and age of the child/ children. The bounce area is awesome, but I wish they had mirrors on the backside/ ceiling so caregivers can still watch the kiddos from the floor, otherwise if you're a spectator there are blind spots all over and you're suppose to by another entry fee if you enter any of the play areas. The backside of the bounce area has wall climbing and obstacles for teens, or really tall kids able to make the reach, and I like the large soft basketball area. The sky walk SAYS 48" to participate on the sign but their tape (where the kids measure the height) is well above the 48", unless all other doctors' offices height markers are wrong and Catapult is the measuring authority, but that was disappointing particularly when it appeared the staffer was picking and choosing who had to get measured. Kids notice everything, especially any perceived favoritism or injustice. We went on a weekend, and it was so loud and packed with birthday parties that highlighted a few issues I'd recommend considering. - There are not enough shoe cubbies, shoes were stacked in piles all over the place leaving an impression of disorganization. - Food was everywhere! Kids were running around with slices of birthday cake, icing fingers, plates etc. recommend sectioning off areas were food and drink may be consumed and placing obvious trash bins nearby. The outside was equally full of trash, but it was a windy day and that could have just blown in from another location. -Ensure the height requirement posted is the same as what's enforced. Overall, an ok spot if guardian is going to participate with the child in the ball pit or other soft spaces but I recommend going when big kids are at school. For the big kids, this is good for the 8-10 yr range when they are tall enough to participate in all activities.

It's a great place for smaller kids . We loved it , doesn't hurt that they have massage chairs…read more Very very clean ! Only issue is how far away the bathroom is . Toddlers play till they just can't hold it any more and we had to mage " the run " down the hall way past the basketball courts

We had our sons 3rd birthday at Play Park MTX and I am so glad we found this place. We had never…read morebeen before hsi party and he immediately went to play. He loved it and all of his friends loved it. It was on a Saturday and they has parties all day so when we arrived it was really chaotic with other parties cleaning up and leaving. Parking was a struggle when we arrived to setup everything, but once our party time started it cleared out and was great! The employees helped with tables and socks for the kids. Bathrooms are out in the big room...kinda far but no biggie. This place was clean and big so there was plenty of room for a couple of parties at a time. We will be back!

We had come here for a birthday party, before the shut down of course. So I can't really speak to…read morepricing. Front desk staff was helpful and nice. We had filled out forms the night before but apparently it hadn't gone thru due to some glitch so they helped make the process smooth to get it filled out and having fun quickly. The little bit of a line moved smoothly and quickly. They gave us some black altitude socks, but in the facility I did see kids wearing regular socks and urban air socks. The only time I saw a staff member get on to kids about socks was if they didn't have any on at all. I enjoyed the openness of the facility, that way if you have more kids to adults you can kind of have parents spread out and be able to keep an eye on everyone/everything going on. Though with our set up for the party we went too it was pretty much one adult to kid, but good to know if your coming with siblings or kids with their friends on a get out of the house day. My sons personal favorite area was the diving area, and the foam pit. For staff on the floor there was someone observing the dive/foam area, running this spin type thing and maybe someone at the wall at the back of the dive area. I didn't see anyone at the regular trampoline side or the dodge ball or battle spot. The latter of those two I felt like there should have been, particularly when the parent hosting the party said we should have had one of the dodge ball areas to ourselves and tried to rally the group to do it together to no avail. As for the party part things seemed to run a bit late. The over head announcements are hard to hear in part due to loudness, echo and such. That is understandable but I can see someone missing the party part if they couldn't hear announcements and an adult with the party isn't walking around to try to locate everyone. The provided party host pretty much was non existent during much of our party. Was there for less than 5 putting pizza on half the kids plates and a couple parents had to step up to make sure the other half of kids got pizza. Then again only showing up to reprimand the mom for using candles if I overheard it correctly. Like either a staff member was supposed to for insurance or no candles at all ... not sure but it was pretty much parent run. We didn't see much of the clean up as we ran our goodie bag to the car and I helped keep eyes on kids as other parents went to put goodie bags in cars. Once things open back up and we feel good about going back out, we will consider checking it out again to meet up with some of the kids friends.

We visited today for Toddler Time which was great! However, there are signs posted everywhere about…read moreno food/drinks yet there's not a concession stand to buy food/drinks for my young child. It doesn't make sense to dehydrate children that have been actively jumping and playing especially on 100 degree days. Last time we visited we were told they were adding a pizza oven and concession, but that's still not the case. They do have arcade games that put a $5 charge on your card no matter if you only played one round (supposed to be only $1), Hurricane Simulator, and a non-working Marvel Photo Booth. Once the charge actually cleared, I was charged $6.10! Per game. I definitely got scammed and am disputing the charges. Regardless, staff were all friendly and I'm so glad Altitude is open at 11am during the week (unlike UrbanAir). The online scheduler allowed passes to be bought starting at 10am though, so that needs to be fixed. Also there are STILL parts of the trampoline park that are closed off! I have to assume still broken but I don't know for a fact why.

This place Launch Family Entertainment was an absolute blast, and we'll definitely be back with the…read morekiddos! I'm in Texas for a little while visiting family, so we decided to load up the kids, along with my niece and nephew, and check out Launch Family Entertainment. We found a Groupon that included two admissions and two $10 arcade cards for a decent price, which was a great value for everything they have to offer. From the moment we walked in, we were greeted with friendly smiles and a warm welcome. The excitement on the kids' faces was immediate! We only planned to stay about an hour so they could burn off some energy, and let's just say...mission accomplished. We didn't come for the food--we came for the fun--but they do have food available if you want to make a day of it. I can easily see why this would be a great place for birthday parties, team celebrations, or just a family outing. Honestly, there's something here for everyone. The atmosphere is energetic with a laid-back vibe. Between the colorful lights, arcade games, bowling lanes, gladiator-style battles, trampolines, basketball dunk zones, and so many other attractions, it's impossible to get bored. Our group ranged from 3 years old all the way to 17...and let's not forget the "big kids" somewhere between 38 and 44. Everyone had an amazing time! By the time we left, the kids were completely exhausted, which made this mama very happy. They slept like rocks that night! If you're ever in the area, I highly recommend bringing the whole family to Launch Family Entertainment. It's a great way to make memories, burn off some energy, and have fun together. Go check it out...and thank me later, as always!

My kids wanted to have their birthday party at Launch again this year and that was a no brainer…read more This place literally has entertainment for all ages. The event coordinator along with all the staff was super nice and helpful. Shout out to Marquise and Ellie for helping me throughout the party.

building is nice, inside is clean, for a kid park. 3 kids played for 3 hours, had a good time…read more Just seemed expensive for what it was. The girl running the rock climbing wall was a 10/10, very patient, awesome with a bunch of kid requests to be clipped up. We paid the upgrade because our group wanted laser tag, but they only played once, we could have cut that off and saved some money. Laser tag had a room full of kids geared up and ready to go, and it took longer for us to start than we actually played. Ended up only playing once. Meh over all.

There was a very rude and weird worker I think his name was James he was at the ball pitread more

Jumping beans.... Ok…read morenot really beans but humans! I attended a 7 year old birthday party here and it was a blast. I dont know anything about pricing but my bestie and mother of the birthday boy was just so in awe about how she didnt have to do any cleanup nor setup!! There was an employee that went with the group to each room. When the time was up, which was like 30 minutes per room the employee moved us to the next room. Our group went through 2 "jumping" rooms and then the third room was food, presents and cake! There were two different employees in this room and they got the kids seated with food and drink. As in they served the kids and the birthday boy got to sit in a special blow up chair/kings chair! After eating the employees helped with giving the birthday boy a present open it and then set it aside and gave the next present. They cut and passed out the cake to all the guests also. It was a great time for all! They also had a slideshow of pictures going in the final room of the kids and adults in the bounce houses! It was great fun, cant wait to go back.

I have had multiple parties here in the past and loved it. This time around seemed a bit different…read more The whole experience seemed rushed and didn't quite care for that. Also didn't like the fact that they didn't spell my daughter's name correctly in her bin of gifts. The staff is friendly, but they are young so maybe not very attentive to detail. Thankfully my daughter did have fun. Unfortunately this will be my last Pump it up party, I just feel like there are better places out there for what we paid.

Woohoo!! There are some new slides added!! My daughter was so freaked out by the Superman slide,…read moreshe thought she was going to flow over the net like they do in the movies haha! But she said her favorite slide was the orange slide and the blue was her second favorite. This visit was for a birthday party, the staff were very attentive! We thought it was such a nice table space for a party and the children all had a ton of fun. We ordered chicken from the restaurant which was served with ranch, it did take over 10 minutes just be prepared to wait! But it was tasty :)

When we arrived, the young attendants were all standing around and offered bare minimum assistance…read moreand only pointed to the QR code. God forbid you have a question, because the young children in charge have no clue. Additionally, either the AC was broken or not working well, and everyone was sweating and getting hot. The attendant stated the AC was on 60 and that it was working fine. Yeah, I'm sure you feel fine when you have a fan cooling you off all day. The attendants in charge around the floor did not pay attention or care about anything going on. Older children were getting rough kicking a soccer ball and kicked the ball out and the ball smashed my mother in law in the head and made her hit the wall. Did they care? Nope. We left right after and will not be back. The entire park was mediocre at best and there are other places around DFW that would be better suited for families.