Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

Good Lids store at the Stoneridge Mall in Pleasanton…read more. It's always best to buy fitted hats in person, online sometimes can be hit or miss with the sizes. There was a good selection of NBA sportswear in the back of the store, pretty good considering how small this store is!!

I could not be more pleased with the service from this lids store. For clarification, this is the…read morelids at the stoneridge Mall across from T-Mobile in next door to LensCrafters. The worker did a custom embroidery hat, very simple four letters of text, but he did it right as he was closing the store. This employee was obviously very concerned about having a pleased customer. I wish more retail establishments provided such superior customer service. Price for a hat with embroidery reasonable.

Went in to check out the foods and I was ripe for influence to purchase but there was probably 5-6…read moreemployees working on a Saturday night and no one cared to greet me or help me and the store was empty mind you. They were all congregating near the register chit chatting. Does this store manager and chain pay these teenagers to stand around and chit chat and gossip? They'd be making a ton more revenue if their employees put in some more effort to tend to patrons who are there for a purpose.

This was my first time shopping at Athleta and specifically Maddy made the experience amazing. She…read moremade me feel heard and very welcomed right away. She was knowledgeable, helped me with sizing and product recommendations, and was extremely helpful bringing items for me to try. She also explained the benefits of applying for the Athleta credit card in a helpful, non-pushy way. Maddy was personable, kind, and truly made my day. Customer service like that makes you want to come back.

I was looking for the black difine Nulu jacket in black with black zipper, but they did not have…read moreany at all. Just the one with the silver zipper. I tried it on to get my size and ended up ordering it online. I am not sure on the value as I think it was quite expensive. But it really does feel buttery soft and nice. It makes me look snatched! Lol. This is my first ever lululemon jacket. There was a worker that saw me and asked if I needed anything, so that was nice.

This isn't the normal store that I usually go to but stopped here while in the area and found…read moreexactly what I was looking for. I wasn't sure on size so I went to the fitting room. I didn't get the young lady's name but she was super nice and helpful. Everything worked out and I purchased what I needed. The guy at the register was nice as well. If you're in the area check it out! I won't mention price because to some it's pricey but you're paying for quality so if you like it then this isn't a bad location!

I have patronized the store countless times. The staff is generally competent and friendly…read more My biggest gripe is that the prices at the register frequently do not match the shelf price. They correct it, but you have to watch out for the mistakes. Special shout out to the friendly staff member Colin, who has been with the company for about 35 years.

Male asian manager in the front checkout area is an asshole. He felt the need to hover over my…read moreshoulder as I was scanning my items basically accusing me of stealing. He only walked away when he saw me tap my card to pay. I don't appreciate being accused of stealing and would like to check out my items in peace. Him and target need to mutually agree to part ways. What a douchebag.

I called today and spoke to a young woman who assured me I could find the right shoe for my needs…read more (I am a walker, not a runner in my 60's.) She was right. Customer service was wonderful and the young man who helped me was very knowledgeable and helpful. He measured my foot, watched me walk and made suggestions. I found a very comfortable pair that I am confident will fit the bill. Great experience and highly recommend.

Roberta is the best!…read more She started by asking me about my running history, what I'm looking for in a pair of shoes, my running injuries/concerns/goals, etc. I spent around an hour in the store from start to finish, including trying on about 8 pairs of shoes and testing most of them out on a short jog to find the best ones for me. Not only was Roberta extremely knowledgeable, but she was also a pleasure to work with. I ended up finding and buying a pair of running shoes that I love! If you're looking for knowledgeable advice on what running shoes are best for YOU, I recommend a visit to Forward Motion Sports!

Skip the Livermore Outlets and head straight to the Stoneridge Mall location! I visited the…read moreLivermore Outlets yesterday morning and was disappointed to find that I wasn't acknowledged once, despite there being multiple employees on the floor. While I could have sought someone out, the lack of a simple greeting made me decide to take my business elsewhere. I headed to the Stoneridge Mall location instead, and I am so glad I did. ANDREA deserves 5 stars for her exceptional customer service. Her proactive attitude and genuine attention to the customer are what keep physical stores relevant in an era dominated by online shopping. I went in to use one store credit and left with an extra outfit. Andrea is the reason I'll be a loyal regular at this location from now on!

I really wanted to like this brand but I'm disappointed. I bought six matching sets, and the…read morequality was inconsistent across almost all of them. After just one wash and dry, one pair of leggings stretched at the bottom, another top stretched near the armpits, and another set stretched in the seat area. The other three sets held up a bit better, but still didn't keep their shape the way I'd expect. I have workout clothes from other brands that have lasted for years without this kind of wear. I can see how the membership pricing makes it feel like a good deal, but in my experience, the materials and construction don't hold up. You may be better off investing in higher-quality brands that last longer.

This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

I like my local REI, but the floor service is lacking. Half of the time, I feel like I'm…read moreinterrupting something when trying to get attention and ask a question. However, the support on the register is always amazing. They are friendly, humorous and try to help even when they don't have the answer. Also, I was really disappointed that they don't carry any water craft, nor was the person I was speaking to this evening willing to help or ask if anyone in the store could make suggestions... essentially, because it won't result in a sale for them. They should be experts in most things outdoors; and be able to provide some suggestions for ordering from their website.

Carlos and the team at We Need Merch are awesome!…read more They always come through with quality products - I've ordered shirts, sweatshirts, and hats and they were always nice my expectations. I'd recommend this shop to anyone who needs to get some customized gear! The prices are fair and the quality is fantastic. Will continue to come back!

This review has been a long time coming. my group needed T-shirts and a vendor who could deliver…read morewith a fast turnaround. One of the things that was very important was the price. After researching various vendors in the area, we landed on We Need Merch screen printing. I loved every single interaction with this company. Ben is so accommodating, he helped bring our design of life and delivered our T-shirts in record time. We are now going to buy more shirts as well as add sweaters to our inventory. If you are looking for value and customer service, please consider this vendor! PS another thing that Ben did was put our logo on different items, so that we could see how our image would translate on a different color or style!! you can't beat this service!

I went to the Dublin Big 5 yesterday and today and probably had the greatest retail experience…read moreever. Yesterday, I visited the Dublin Big 5 with the intent to buy some ammo for a weekend get together with the boys. When I walked in, I was greeted immediately and then I proceeded to walk over to the firearms section. Haylee was the person who helped me pick out my ammo and I was impressed of her knowledge of the variety of ammo. Anyway, when it came to running my background check, I ended up being rejected. This is the first time that it's ever happened to me so Haylee was kind enough to walk me through that process and gave me the necessary paperwork to get it fixed. With the help of her resources and expertise, I was able to sort it out the next morning (today.) Now that I had the background check situated, I made it back to Big 5 in hopes that I get approved and actually buy ammo. When I arrive, Haylee was already at that counter and was ready to help. She remembered my situation and the ammo that I was interested in which I thought was impressive. When my background cleared, she was very cheerful. With her help, I was able to buy my ammo. Overall, I think that her customer service is the gold standard on how to treat customers. This encounter has made this specific Big 5 my official go-to place for all of my sporting goods needs.

Their "clearance" sale, is not for much of the store. Just old stock. Might as well just go to…read moreDicks.