First time at the new store at least 3 weeks ago.
Store looks great. Went to the wall at the back immediately as I was look for new shoes.
I'm worked in retail when I was still in school I get service industry but I hate dumb / inefficient sales people.
I'm looking at the wall of shoes and 2 sales guys are right in front of me. I'm trying to look behind them and they finally stopped their chit chat and greeted me and asked if they can help me with anything. I said hi and asked them if they can move so I can see the shoes behind them. I'm really rolling my eyes.
Then I moved to the left at to look at the Jordan's. There were two colour ways Jordan 1 mids. The more muscular sales approached me and started telling me they are selling really well. He assumed I have no idea what I was looking and proceeded telling me there might be no sizes and they sell well and the resale market is crazy. I'm thinking in mg head, "Boy, I actually watched Jordan, Pippen, Drexler games when I was a kid. I still have a pair of Jordans from my high school years. I know how Jordan and the brand."
Told him my size and asked him to bring both colour ways if he has them. Well he checked one, came out, stopped to talk to an different sales person between me and him about something else before he got to me to say he doesn't have the size. Dude, you can just tell me and not make me wait! Anyways, we figured out we miscommunicated the wrong size and he'll look again.
He came back out with 1, forgot to check on the other colour again. He is with this 2nd sales rep who is clearly more seasoned, older with a moustache. We chatted and he noticed my frustration with the younger sales. Younger sales came back no luck with the other colour way. I'm struggle to undo the laces to try it on... the kid is yapping with the older sales in front of me. The older rep noticed I'm having trouble and he started helping me with the shoes while the kid is just standing there.
The floor manager really need to train these kids. I get you guys wanna hang out but you are terrible at your job.
I wanted to shop more but I don't want to give this sales guy his sales quota and numbers. He does not deserve it.
Cashiers were nice and friendly. Wanted to explore the store and get stuff for my friend's kid and possibly buy more but definitely don't want to be served by this kid again
even the guy at the KitKat store is so much better, friendly, smart with product knowledge and sold better.
Nike, send your trainee to KitKat ... read more