I've given Night Owl multiple chances during Happy Hour, hoping the service would improve but unfortunately, it hasn't. The main reason I kept coming back was for one outstanding server/bartender/manager who consistently provided great service, but they've since left, seemingly due to poor management.
On recent visits, staff were unclear about the Happy Hour specials, and when we tried to order food, we were told that much of the menu wasn't available. Drink quality was also disappointing, with low-quality alcohol that tasted unpleasant.
To make matters worse, there was only one server on the floor who appeared to be new and unfamiliar with the menu, which made the overall experience frustrating and disorganized. read more