I really wanted to support and like this place, but unfortunately most of the nail shops in Lompoc are terrible.
I had a male tech. It was to be a simple acrylic fill, shorten the nails a bit and gel polish. The man wreaked of smoke & didn't seem confident as he started filing, but I was patient and thought maybe he was just filing off old gel and shortening nails, then the lady would take over. Wrong. He started doing the acrylic fill but hadn't completely filed off previous dark gel polish I had come in with nor cleaned up my nailbeds/cuticles so looks dirty because the old polish shows through the new layer of acrylic that he applied to my skin too. Then started filing with an emery board before the sloppy acrylic had a chance to fully dry and kept cutting me. I told him & finally I asked for his file and started doing my own nails...giving him tips as I did because I thought he was new and learning. I am not a licensed nail technician, not sure he is either...fixed the mess as best I could, annoyed, but trying to be patient because we all have to learn right? He then proceeds to answer his cell phone and go out for a chat/smoke break. Didn't say a word to me. Wow. So I needed my other hand done and asked the lady worker to pls help. She was better at nails than him and she worked a little too fast. She was standing up over me trying to hurriedly fix what she could with a file and scolding him. She then asked me to go wash my hands and I spent a long time at the sink cleaning off acrylic and loose pieces of cuticle. I finally dry my hands and walk back to sit down, and the same guy is back from his "break"sitting at the desk with the gel color I picked to polish.
"I'm sorry but my nails look horrible. Polish will just accentuate it," I said to the lady. "Ok, I fix for you" and she added more acrylic and more filing. My nails are very short. Simple, square, neat nails. Nothing fancy.
The guy had filed alot of my square corners off and made them uneven and bumpy. She improved but can't really completely fix it. It was bad. I have so many cuts that the man did...many finger cuts. Both Never once used alcohol or anything to clean/sanitize.
Finally ready (well as ready as it was gonna get anyway) and here comes dude again. OMG! but I'm like well maybe polish is his thing because he's not good at nails Maybe an artist. NOPE! he starts applying gel polish heavily on one side missing gaps and sloppy including a big glob of dried polish on my thumb and was just going to leave it. I had had enough at this point...So I take the gel polish and paint my entire left hand and put it under the light and explaining to him that he has to paint every nail evenly because once it cures under the light there's no fixing it. His response "Yeah yeah! Ok! I know!" and he goes and takes another break lol.
So I get done painting my left hand but can't do my right with my non dominant hand...I asked the lady again can you help please? She did. She was quick and she was upset at him. She finished the color and then was going to have him paint the clear coat!
He came back in from his 2nd "break" but this time I shook my head and told him "No way, sorry! 3 chances you're out bro!" To lady tech "can YOU just finish my nails pls?" He needs so much more training and was shocked to learn he's worked there for many years!! How?!! She came and painted on the clear coat quickly still yelling at him in her language. Then charges me $35. I probably should have walked out but it was so awkward and didn't want any further "incidents" after being there for 3 1/2 hours! for a simple fill! I just wanted to leave. No apologies but the man said "have a nice day".
As soon as I Got into my car I noticed the lady missed areas of gel and top coat and my nails aren't square like when I came in. .
I do appreciate her trying to fix them and she did better but Wow! That was incredibly stressful. I feel like I have had the worst luck with nail techs and service staff in general, and yet go above and beyond to try and rectify the situation even though it's not my fault. I had read the reviews prior but still try to give people a chance because things happen, BUT This is one place that, unfortunately, the negative feedback/reviews are true. Will Never go there again, and now need to pay more money and drive to another city to get a whole new full set!
I wish them well but if the owner happens sees this, please get that man a great deal of training or a different job altogether! Customers shouldn't have to do their own nails nor endure all that. That was pretty ridiculous! I apologize for the long post but hope I spared someone the time & tremendously stressful afternoon situation I had. read more