Yet again, Nick's Shoe Repair has come thru for me. This time from afar. I have two pair of Tommy Bahama sandals that I cherish. About 18 months ago, the soles on both began to disintegrate. (On close inspection, the hard plastic soles on these designer sandals looked "cheap" and unworthy of their high price.) Nick successfully resoled both pair with Vibram soles (the kind on most hiking boots) and made them look & function better than the originals. Fast forward to a month ago, and I discovered that the leather toe thong on one sandal had frayed. In the ensuing period since he had last worked on them, we had moved 500 miles away (to Oregon). Rather than entrust the needed repair to a new, local shop, I decided to call Nick in San Ramon. Nick answered the phone and was quite accommodating. "Yes, ship them on down and we'll fix 'em." I shipped the sandals in need of repair from Corvallis, OR on 15 December, and they arrived back to me on 14 January. As with the resoling, Nick's repair was better than the original! Lastly, I feel compelled to speak out regarding some of the overly negative reviews posted. I have learned (often the hard way) there are two sides to every story. Nick has chosen not to reply to his reviews, positive or negative, which is his right. However, the vicious comments such as, he ruined my designer hand bag or priceless shoes would seem to me to be over-reactions. I have used Nick for over 10 years and his work has always been spot-on. I've taken items to him to which he has told me, "there's not a lot I can do for this, but I'll give it a try, if you'd like me to." In short, his majority 4-5 star reviews IMHO speak a lot louder than the few descriptions of horrendous experiences. read more

Absolutely Terrible Customer Service Made promises he couldn't keep Told me my shoes would be ready in the morning when I arrived in the afternoon after I call and they said they were ready to find out that they weren't ready. He hadn't touched him at all when I got there. He told me he needed till after 2 PM when I went back to pick them up he told me there was nothing that he could do for them very he was very rude. I would never go back to this place ever again. read more

Nick has an anger problem. Certainly. I called him to tell him that my wife is not satisfied with the repair and he yelled at me an hung up the phone. Called back, and he hung up again. I will report you. You should not be treating people like this. read more

I rarely leave reviews, but this experience was honestly one of the most upsetting customer service interactions my family has had. My mother brought in a pair of designer shoes for repair and trusted this business to handle them professionally and carefully. Not only was the work disappointing, but the way we were treated afterward was completely unacceptable. When my mother politely explained that the repair quality was not what we expected and pointed out the issues with the shoes, instead of trying to understand or offer a solution, the man working there immediately became aggressive, rude, and dismissive. His tone escalated very quickly into yelling. Rather than listening to a paying customer who was calmly expressing concerns, he spoke over her, raised his voice repeatedly, and ultimately told her to "get out" of the store. Watching someone treat a woman with that level of disrespect was honestly shocking. No customer deserves to be humiliated for simply asking about damage done to their belongings -- especially expensive designer items entrusted to a professional repair business. Beyond the unacceptable behavior, the actual repair itself was extremely poor. The shoes came back looking worse than before in multiple areas, and it genuinely felt like there was no care, craftsmanship, or accountability taken during the process. Instead of taking responsibility or attempting to correct the issue, they responded with hostility and intimidation. What stood out most was the complete lack of professionalism, empathy, and basic respect. Customer service matters just as much as the quality of the work, and this place failed at both. A business should never make customers feel uncomfortable, disrespected, or afraid to speak up about concerns. After reading other reviews, it is disturbing to see that this does not appear to be an isolated incident. There seems to be a consistent pattern of rude behavior, yelling at customers, and refusing to handle complaints professionally. I would strongly caution anyone considering bringing valuable shoes or designer items here. There are too many other businesses that actually value their customers, communicate respectfully, and stand behind their work. This experience left an extremely negative impression on our family, and we absolutely will not be returning. read more

The worst customer service I've ever experienced. The man working there is consistently rude and unkind. I have never once seen him smile or treat customers respectfully. I would strongly recommend avoiding this place. They ruined my shoes, and when I asked them to fix the issue, he started yelling at me instead of helping. On top of that, they are extremely disorganized. My shoes were almost never ready at the time they promised for pickup. Very disappointing experience overall. read more

Nick is still doing great shoe repair work. But I have to knock off a star for the undisclosed $2 "credit surcharge" which penalizes cheaper repairs and there should be a sign read more

Everyone knows if you have horses your gear needs repairs from time to time. Nick has repaired leather halters, lead ropes, reins and those old worn out comfortable cowboy boots, new heals & soles omg look brand new. God bless he's there. read more

My wife took three pairs off shoes to Nick's to have sole work done. I picked them up today and the work was amazing not only were the sole fixed and replaced the shoe were polished. They looked like new. Keep up the great work. read more

Nick did a great job putting new soles on my work boots and repairing some stitching that had torn and conditioned all the leather.

I have never been soooo MAD ! This man NICK is a LIAR!!! Do not do business here , you will be sorry! I brought in my LV Speedy for the binding to be repaired on Oct .9th, I called several times during this waiting period and was told it wasn't ready yet, it has been almost 2 months as of today so I went in to see what's going on. I walked in to speak with NICK and he told me he ""Couldn't fix my bag"! Excuse me why wasn't I told that 2 months ago further more I looked at my bag and it looks WORSE than I brought in! The first pic is the binding sticking out , the other pics are the after results! What a horrible job!!! I asked him what the HELL did he do to my bag and this LIAR said " I never touched your bag! " I can't fix it ! What a big FAT LIAR ! You can see in pictures HE DID TOUCH MY BAG!! So I will never return and will tell everyone I know NOT to go there !! Furthermore I'll see you in COURT for ruining my bag!! read more

Nick's Shoe Repair - Before pic when I brought in! But this LIAR said he didn't touch my bag! - Shoe Repair Near Me - San Ramon, California

See all

I broke a strap on my leather miu miu sandals last month when somebody stepped on the back portion of my shoe and it snapped while I was raising my foot. When I was mourning, the beautiful and overpriced shoe, my partner recommended Nick's shoe repair. I didn't bother looking at Yelp because he said that he went there before. Since I was going, I brought another pair of shoes to get resoled. Are usually go to a Alamo to get my shoes fixed but this was a recommendation from my partner so I thought that I could believe him. At the shoe repair store, I was quoted $70 to fix both shoes $45 for the strap and resold and $25 to resole just the back heel for my wedges that had a very tiny back sole. Today, I pick up my shoes and noticed that the wedge is damaged on the inside part near the toe and that damage wasn't there when I dropped it off. Also, when I get my shoes fixed in Alamo or in Walnut Creek at A-1 shoe repair, they always do a better job than this place in San Ramon. Unfortunately, I am not going to get another pair of shoes repaired here. I wish I read the yelp reviews before hand. read more

Nick's Shoe Repair - This damage is new. - Shoe Repair Near Me - San Ramon, California

I had a very positive experience with Nick and his wife; they were able to repair the snap button on my baby carrier in the same day. I could tell that they both cared for the customer and gave me a more than fair quote. Highly recommended, would definitely do business with again! read more

Great service with fast turn around and friendly family that always has very fair prices. I've had everything from leather shoes to luggage zippers fixed there and always so happy with the work. This kind of family business is becoming more rare. Let's give them our business! Doesn't hurt that they love to talk Disney too. read more

Nick's talent has continued to amaze me for over 15 years. He repaired my vantage purses and exceeded my expectations on bringing them back to life. I didn't fully realize the amazing hand tooling on these purses. Over the years I have asked him to repair and/or add features, like inside zipper pockets, and he has always been able to fulfill my challenging requests. Thank you Nick and your wonderful team. read more

Nick's saved my Tory Burch bag. The last time I took it on vacation, the buckle broke off. I got the matching buckle replaced, along with the snap, very impressed. I've had this bag lying around to be repaired for months and I'm relieved to finally have it done so I can use it! I have also taken shoes here to get repaired or stretched out. No issues! read more

I had my mothers shoes fixed at Nick's Shoe repair, the dedication to the repair was wonderful. My mother is in her 90s and buying her new shoes is not as good as getting the old ones fixed. She loved these shoes and really appreciated the repair was done beautifully. Thank you Nick. read more

Fixed zipper in luggage. Excellent!!!! Can fix anything leather or imitation leather

Went in to get the leather on the zipper of my bag repaired. The man asked me if I wanted the color loss on the bag fixed for an extra fee. I said sure. He said it would be ready for pick up in six days. I came back to pick it up and it wasn't ready. I waited six more days and when I came to pick up they hadn't fixed the leather piece that fell off, they replaced it with a dirty pen marked uneven scrap. The bag looked exactly the same, no color difference. The lady was very rude and said she conditioned it. I told her it would have been nice if they let me know, it wasn't even my idea to do that service and then they couldn't do it. She said she did her best and charged me anyway and was unapologetic. read more

Nick's Shoe Repair - Leather bag - Shoe Repair Near Me - San Ramon, California

See all

I have mobility issues and the shoes are critical. I wore those that helped me a lot to the point that they literally fell apart. Nicks literally rebuilt them, which I didn't think was possible. He went beyond the structure of the shoes -- he cleaned them of and gave me new shoe laces. The respect and upbeat attitude was so validating. I feel so lucky for Nick's Shoe Repair. read more

Fabulous experience. Nick repaired a pair of vintage Channel ballet flats and scotch guarded some white suede designer sneakers. Fast turnaround and super nice family business. I was recommended to him by Mahdi in the Nordstrom designer shoe department and she was right - he's the best! His prices are also very reasonable. read more

I love Nick's Shoe Repair for his excellent work. I have shoes that are over 40 years old that I baby because I wear a woman's shoes sized 3.5 or 4. Since extra small shoes are becoming harder to find, I have to preserve my shoes. Nick has saved so many of the old shoes I still love. He was a great recommendation from a friend of mine. So happy to have a skilled craftman who has saved many of my precious shoes. read more

Where do I even begin from. ABSOLUTELY THE WORST SERVICE I'VE COME ACROSS!!!!! If you're reading this please don't waste your time and money to go to this store. YOU WILL BE DISAPPOINTED! I really wish I would have read the reviews on here before going. I took a pair of my Christian Louboutin to fix. To be exact one pair of my suede boots had a broken zipper. I took the boots to the owner and he said he will be able to fix and to come back on Saturday and pick them up. I thought great! Local business near my house, no problem! Saturday comes around I go to pick up my boots, and there was this man working there, (not the owner) he brings the boots and nothing is fixed. Let me remind you, I needed my boots for the thanksgiving weekend. I ask why it's not fixed he says I don't know the owner isn't here and he can only tell you. At this point I'm thinking ok, I've given them 5 days to fix the boots, here I am standing looking at my brand new boots damaged like it was just thrown in the back somewhere. I asked the guy working why do my boots have all this dirty materials on it and he decides to yelling and giving me attitude. At this point I'm just in shock! I'm looking at this guy and he's giving me attitude and being rude while I'm the customer standing there with my $1200 boots not fixed and treated like absolute garbage. I finally take a step back and ask the guy to calm down and to tone down his attitude. I asked for the owners number and this point he's not giving me the number nor his name. I literally had to stand there and waste 20 mins of my time to explain to him what customer service should be like. He's still standing there yelling and making it seem like I'm at fault! So he finally gives me the number and not his name. I call and leave a voicemail and of course never get a call back. Monday comes around I call and the owners wife picks up and she hands over the phone to her husband ( the owner) and oh boy! Was I in for a surprise. He goes yeah well we can't fix your boots and yeah it's my fault for not grabbing your number but we can't fix it. I go ok, well you could have let a note with the boots for when I came on Saturday to know why my boots were not fixed. Also your employee treated me very disrespectfully. The owner goes, do not talk about my employee he's been working here for 20 years and he knows how to deal with people like you! People like me?! Excuse me?! At the point he's just going on and on about his business and he goes you know what why don't you come and pick up your boots and just hangs up the phone on me! I was in ABSOLUTE SHOCK!! I can't believe that there are people like him running a business for this long! He is a miserable man, definitely not enjoying what he does for living because if he did he would never speak to a client who's paying HIM to run his business. Not only that, but is that how you speak to a woman?! No respect nor decency at all. I picked up my boots from him today and made sure he knew that he will be getting this lovely review from me! I will make sure everyone knows how you treat customers that come and support you! Please, I request you not to support this man. Thanks to him my $1200 boots are damaged and also ruined my holiday weekend. read more

Great service every single time. I've been going to this place for over 20 years and they are so reliable. They go above and beyond and my shoes come out looking brand spanking new every time. I honestly think they work some magic there! Seriously just when I think a pair of designer shoes is kaput, they breathe new life back into them. read more

Nick's Shoe Repair - Revealed my Gucci shoes! Shine them up so beautifully! - Shoe Repair Near Me - San Ramon, California

Nick just repaired 2 pairs of shoes plus a 100 year old leather jacket and did BEAUTIFUL work on all!! Could not have asked for more - nor trusted anyone else with the jacket my grandma's brothers had made for her in 1924 for her 16th birthday. His patch work of a tear and repairs were amazing!! It's being passed to my daughter on its 100 year anniversary in March. Cannot thank him enough for the care and suggestions he made to preserve it. 5 stars are not enough imo. read more

Nick's Shoe Repair - Shoe Repair Near Me - San Ramon, California

See all

The woman behind the counter, which I assume is the owners wife, has absolutely no "People" skills ! She looks as though she's not happy to be there. Very matter-of-fact and when they did take my shoes in to have them stretched and went to pick them up they weren't stretched enough so they kept them and tried again. When I went to pick them up because I needed them for an occasion that evening, there was a sign on the door saying they were closed for a period of time!? so I called day after day and no call back. I encountered other people that were there also to pick up shoes and were very frustrated because they needed multiple pairs of shoes for a soccer game that evening ! So the two of us were calling the owner trying to find out what's going on because it is past the date that they were going to be closed and yet no one's answering a phone...!? So I was without said shoes for weeks! When I finally picked them up, she had absolutely nothing to say about the delay and \or miscommunication about their hours! She acted like she couldn't care less. Plus the charge for stretching shoes was pretty ridiculous! I can't imagine what a repair would cost!? Used to be a good business. The woman behind the counter leaves a very poor first impression! read more

Save yourself the time and your product from getting totally damaged. When I took my LV cabin suitcase to get its handle fixed, the repairman said he will evaluate and call me with an estimate, after 10 days I called to check on and was told I can come and get it in 4 days on Friday. When I showed up he had not done anything to the bag and said he ordered special screws to attach the handle and that he'd get back to us when it was done. Another 10 days go by and we didn't hear, so went by again to check on it and I could not believe my eyes. His fix was to drill a screw through the handle. My expensive bag is totally destroyed, looks like trash. This guy has no regard for his work or the quality of it. On top of it all he charged me $40 for the dispicible work he did. Save yourself the time and money and go somewhere else. read more

Nick is friendly, professional, does great work and was on time! He has been in business for a very long time and his level of professionalism shows. read more

We found a shoe repair shop that survived the Pandemic. I assume the friendly gentleman that greeted us in was Mr. V the owner. He asked how he could help us and I explained that I had on a synthetic belt that needed one more hole drilled because I bought it a little too big for my high waisted jeans. He agreed and asked if I wanted maybe one more and hubbs agreed, he promptly took it behind the counter less than a minute and reappeared with it perfectly spaced. He stated "no charge". Thank God there was a tip jar, which we happily contributed to. We have some goods that need repaired: hubbs Italian dress shoes resoled, 2 synthetic hand purses w/weak loops attached to the straps, a leather wallet needing re-stitching near the seam rip, and possibly luggage. I am so thankful that this family kept its doors open. We are grateful customers and will become regulars. Thank you Mr. V!! read more

Nick's Shoe Repair - Front side of belt - Shoe Repair Near Me - San Ramon, California

See all

I had two pairs of red bottoms that needed repair - one had a broken strap and Nick was able to fix them both without any issues! Thanks for such great service! read more

Great service! I took my motorcycle boots to them since one of them had about a 3 inch tear in the seam above the heel. The other one had the inside plastic heel piece coming loose. They double stitched the one boot and repaired the plastic heel piece in the other, along with polishing both boots. I picked them up and the boots looked brand new, with both repaired to the point I couldn't tell they had ever been "broken". And the total cost was only $35! He said the insoles were pretty worn and that I could return sometime later to have that done, but I went ahead and had them replace both insoles. That was an extra $25. Any ways, I am very happy with their service and the results. read more

I love Nick's. They have repaired so many of my shoes and jackets over the years. Always reliable and timely.

I've gone to Nick's for many years. If you deal directly with Nick, and he personally works on your shoes, it's fantastic. But, the woman in the front is not customer friendly. She cleaned a pair of sandals and did a poor job. Next time I'll deal directly with Nick. read more

Nick's Shoe Repair is the best! He repairs all of my shoes and the quality is excellent and his prices are reasonable. I highly recommend Nick's Shoe Repair! read more

I did not check the Yelp reviews, but wanted to give this place a chance because it's a small business and I wanted to support it. Downright rude service, the owner was rude to my teen daughter. Not only that, we went to get the shoe on Tuesday when it was supposed to be ready the day before, and they still hadn't started fixing the sole. They had the shoe for a few days already. They asked us to come back in an hour. We went two hours later and the shoe was still not ready! On top of that, the lady behind the counter was rude also. Not many shoe repair places around but next time I'd rather drive further and get better service. read more

Good work, reasonably priced and a great turnaround time. I'd have them work with us again on shoes and more luggage.

Believe the negative reviews as I didn't unfortunately. Nick was confrontational and snapped when you asked questions. He did not take the time to explain any processes and was rude, condescending and arrogant. As others have stated, he raises his voice to try to intimate when you question his tactic. It's true. Either way, he didn't provide good customer service and lacked respect for others. Don't let him try to hold your items unnecessarily. Came in for a quote and he tried to hold on to my item saying it would take days for a quote. Hard pass. read more

I'm surprised this man is still in business. Not only did he ruin my shoes but he was verbally abusive. Don't go here. Try Alamo Shoe repair or A-1 in Walnut Creek. read more

My husband has been going to this place for years to get his shoes repaired. I came in with a question on repairing my shoe for Nick, the owner was extremely rude, even talking down to me. The owner's wife is polite but he is extremely rude. No one should ever be talked to that way, especially a customer. Shame on you!!! Talking down to women. I don't care he's been in business 40 years. Awful. Time to retire. My husband and I will never come back to this shoe repair store again! Plenty of other shoe repair places we can use besides they have terrible hours and they overcharge their customers. read more

Always the best. I am surprised by the people who have left negative reviews. I suppose in this world of disposable goods, the quality and craftsmanship found at Nick's is lost upon the 'entitled' 'right now' consumer base. There is nothing fancy or exciting about Nick's. There is no substitute for him and his work is rapidly becoming a lost art. For those of us that own quality shoes or take pride in whatever garments we own, we know that there is no finer place than Nick's for a sound repair or a first rate shine. read more

Horrible service - broke my shoe while repairing and still wanted to charge me! He kept arguing and wouldn't budge.