James is a total wizard! Honestly, this review is long overdue. Back in Sept '25, I took him my Golden Goose (Vans style) that were absolute foot killers, straight-up blisters every time. I was literally about to dump them on Poshmark, but James saved the day. These are hands down the comfiest pair I own now. If you need your kicks fixed, James is the guy. Plus, his vibe is super chill and the service is A1! read more

Dropped off my louboutin and Jimmy Choo shoes to have James protect the sole of my shoes. His work is excellent. Price is reasonable. I'm really happy with his craftsmanship and time it took to deliver. Located in Pacific Heights parking is hard to find but not impossible. For any work needed I'll definitely keep him in mind. Until next time, Chao! read more

Really, my comments are redundant since I'm just echoing the other five-star reviews, but I'm so delighted with the service and the work I wanted to add my mite. I'm only temporarily in SF, caring for my daughter after she had a catastrophic fall this summer. I brought my winter boots here from the UK; saw with horror when I was packing them the state of the heels after much hard wear last winter; found Shoe Repair through googling--and I cannot recommend this cobblery highly enough. Great service, fantastic workmanship, very reasonable price. Thank you! read more

I am surprised by all of the 5 star reviews. I took 4 pairs of shoes to have the heels replaced. James, a nice guy who is personable, told me that both heels would need to be replaced on two pairs of shoes where only one of the heels needed replacing. When I asked to see photos of the repairs prior to having them shipped back to me, he did not send photos. When I received the shoes back, it was clear that he had ruined two of my favorite pairs of shoes, one of which was quite expensive. It appears that he stained the heels and the stain bleed into the suede. The stain was only applied to three sides of the heel. On the Enzo shoes, there was glue on the heel and a mark. On the Ugg boots, the stain is visible and uneven and he damaged the leather on the heels. (Prior to leaving them, all they needed was for the heel tip to be replaced. When I got them back, the leather from mid-heel to the bottom was damaged.) The work that he did was rushed and sloppy, including gaps between the heel tip and the heel. Finally, while I appreciate James printing out a shipping label, one of the measurements of the box was wrong, so I have to pay a penalty to the USPS in addition to extra postage. Also if you need your shoes back by a certain day, allow several extra days from the estimated return date. read more

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Great service with James! The shoes look great and the craftsmanship is excellent. I purchased my shoes and they both had leather bottoms and I slipped while walking down my lobby stairs. Great value for both pairs! read more

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James is the absolute best! He asks a lot of questions to identify what he needs to adjust for you. I have about 5 pairs of shoes repaired from him! (from vintage Cowboy Boots to clogs) James is a gem read more

I've had at least 6 pairs of my favorite shoes repaired here and James does an amazing job every time!! It's always so hard to see your favorite shoes fall apart from so much wear but James gives them a second life. I've brought him platform leather boots that were separating from the sole, sling back heels where the elastic holding the buckle to the strap came undone, and heels that were completely chewed up from me stepping in grates - every single pair came back to me looking new again. His prices are super affordable and I feel like there's no limit to his skill. I have a leather bag with a strap falling off that he said he can repair too! Can't recommend him enough! read more

James is utterly and completely amazing! His craftsmanship is remarkable... I brought in three purses that needed fixing, about seven pairs of shoes, all beautiful very well-made shoes and something else and I was able to come back within two weeks and everything was complete and very reasonable... I'm about to go back for more pleasurable extraordinary workmanship! Thank you, James! read more

James has the kind of customer service and interaction that I think is mostly lost these days. He is really great and very nice. HOWEVER, I have been to his store 4 times for the same pair of shoes. I was unhappy with the gap that was left after glueing the top part of the shoe to the sole. When I first went in he initially offered to sew them but said it would be a lot more money and he recommended that I glue them. The glue didn't look the best after the repair so I asked to sew them and he suddenly said he was not able to and he tried to do it? So why was it offered as a service initially? So you DID try to sew them? Without mentioning it to me and even though I only paid 1/3 of what sewing costs? Fine, the main reason I went didn't turn out the best- but for the price I paid I'll deal with it. I've been back twice since then because he keeps forgetting to clamp the shoelace ends with plastic that I was charged $5 more to do initially. Also a small detail that I asked about was shoe cleaning. He said that shoe cleaning comes included. I'll just leave a picture as far as that goes. In total it took between 3-4 trips and 2 weeks total. One whole week and 2 trips was dedicated solely to clamping the shoelaces. I was really looking forward to giving him a good review but the initial glow and satisfaction wore off each problem, interaction, and visit that I had. I don't think I will be back. read more

Shoe Repair - Shoe cleaning - Shoe Repair Near Me - San Francisco, California

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I brought three pairs of brand new designer shoes in to get them prepped for wearing. A pair of Gucci loafers, Loubuotin flats and boots. I don't like the wear the soles get and I like to take care of my shoes. They were beautiful prepped, polished and resoled. The price is very reasonable. James is very kind. Already ready to send two new pairs of shoes to him. Thank you for the amazing service!! read more

James did such an incredible job!! He put on new soles one leather and one rubber and both looked fantastic and are such high quality!! He even fixed the toe and leather on the rest of my cowboy boot as part of the service!! So kind and timely!! Amazing value for a very reasonable cost!! Like having new shoes but with your favorite pairs you know and love!! read more

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James revived my beat up shoes for me to enjoy for many more years! He was very responsive to questions and drop off/pick up was very easy with on-time notifications. read more

James saved my favorite pairs of boots and my vintage YSL bag!! They are back to life and look fantastic! James is great at communicating and I highly recommend going to him if you are in need of a repair. On top of that the repairs were also super affordable! Will be going back if I ever need help again. read more

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I spilled oil all over a pair of brand new suede shoes and James got the stains out well for a fair price. He is very knowledgeable about leather and products to keep your leather happy read more

Shoe Repair - After - Shoe Repair Near Me - San Francisco, California

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I went to two different places initially to price the replacement of my outer soles on two of my favorite leather slip-ons. They both gave me various reasons why they couldn't do the work. Mr White was not only able to do the work but went above and beyond my expectations. His follow-up on my inquiry for a review of the work was fast and timely. His price in my mind was very reasonable, and his completion of the work and the quality he put into it was amazing. He seems to love the work and is a craftsman with a keen attention to detail which in my mind made him stand out from others I've taken my shoes to, not only in the repair, but the restoration. Truly happy with his work and would recommend James to anyone that cares about their leather shoes and other products that warrant restoration, repair, and preservation. read more

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Now a days it is very hard to find such places . I was able to restore the purse I loved the most

James is lovely, his shoe repairs are amazing. Highly recommend this Shoe repair shop.

James is amazing at his craft! Highly recommend Shoe Repair. And as James taught me "bag repair is shoe repair" so he's great for bags, belts, and other heavy textiles as well. From visiting his shop you can tell how busy he is. If you need a prim and proper uptight place, go elsewhere. But if you want excellent quality workmanship at a reasonable price, try out Shoe Repair! (txt the number instead of calling) read more

Shoe Repair - my repaired strap on my mission workshop messenger bag - Shoe Repair Near Me - San Francisco, California

James is genuinely so kind and such a wonderfully skilled craftsman. I had him put snaps on some mary janes that had velcro straps a few months ago, and he has gone above and beyond for such a great price. I didn't even know if it could have been done, and he made the vision come true! He even took time out of his busy schedule to do an emergency repair for me in such short notice. I'm recommending him to everyone I know! read more

Shoe Repair - Shoe Repair Near Me - San Francisco, California

I've been going to James since he first opened, and he's always been super reliable. I recently came back to SF for a bit and brought in a few pairs--some just needed sole work, others were pretty beat up. He was just as great as I remembered. Super easy to talk to, and he really knows what he's doing. Even small things I asked for were taken care of, no problem. The shoes came out looking way better than I expected. If you're around SF and need your shoes fixed up, he's definitely worth checking out. read more

Shoe Repair - Shoe Repair Near Me - San Francisco, California

James is an artisan who takes pride in his work. I first tried his shop after another put the wrong soles on a pair of The Row chukka boots. Very upsetting but James came to the rescue with his calm demeanor & workmanship, and has been my go-to since. My latest challenge for him was an LV overnighter that I bought very used and needed alot of love. If this transformation doesn't sell James, nothing will. read more

Shoe Repair - James with the LV before working on it. - Shoe Repair Near Me - San Francisco, California

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Top quality refurbishment of a well-loved pair of leather oxfords. And at a very fair price. James is highly-skilled and a sweet guy.

Best repair best prices! Had 2 shoes repaired. My favorite Frye boot got chewed up by a dog and James fixed them no problem, redyed, and polished them. Everything was included in the price. His 5 star rating is no joke. Plus he's the nicest man you'll come across who isn't trying to run your money. I've had just heel replacements cost more than typical with average results. He genuinely wants his customers to be happy and to come back. Before and after! read more

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James did a nice job repairing my favorite pair of sandals! Because parking is difficult where his shop is located, he offered to deliver (yes, deliver!) them to me when they were finished to save me the return trip. He was reasonably priced & stuck to his promised timeline of one week for the repairs. James is a cobbler who obviously takes pride in his work & for good reason! Thank you, James Shoe Repair!! read more

James is great reasonable prices for wonderful work. He renewed a pair of glove leather flats. Came out like new.

Outstanding service and quality! I've been going to James since he was located on Polk Street. He is my go-to for ALL my shoe repair needs. He has restored a number of winter boots, has repaired seams, taps on stilettos, straps on vinyl heels, and replacing insoles. James is a MASTER cobbler who has saved me hundreds of dollars by restoring and repairing several of my beloved shoes. I always recommend him to everyone because of his expertise and he is such a kind, amazing person. Prices are reasonable and he is very responsive! If you need shoe repair under short notice, he is the guy to get it done. I highly recommended Shoe Repair! read more

I dropped off a pair of my favorite old boots because the bottom of one heel had fallen off. I appreciated that even though the sole was a bit worn he didn't try to upsell me to replace those and told me only the bottom of the heels needed fixing. It was $45 for a good looking leather/rubber combo heel, and would have been $35 for a rubber only set. James was great to work with. Accepts cards, gave updates over texts, and was very communicative. The best part was after a misunderstanding about when to pick the shoes up he offered to drop them off at my house. I've never had such a full service experience from a shoe shop. Will definitely be coming back for future shoe repair needs. read more

Shoe Repair - Freshly replaced heel, leather/rubber combo. - Shoe Repair Near Me - San Francisco, California

Came here to get my shoes touched up and James was so nice! He polished my shoes and I didn't even ask for that. He removed the fray in my shoes and added a comfy insole. Prices were fair and service was quick! read more

Cobbler James brought my favorite pair of boots back from the dead. They are just like new. When I contacted the business, I got an immediate automated response followed shortly by a personalized message exchange where I told him what I needed. He told me when I could drop off the shoes and when they'd be done. I think I dropped them off on a Thursday and they were completed *perfectly* the following Tuesday! I paid $28 or so for sole reattachment on a pair of 10 yr old Cole Haan boots. The price was more than fair, IMO. James is an experienced professional that I will trust from this point forward with my shoe/leather needs. He's extremely personable and I enjoyed hearing his story/journey to becoming a cobbler. I look forward to patronizing his business in the future and will recommend him to everyone I know. read more

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James is a great guy but not very reliable. I needed to follow up after the promised date had passed. The shoes seem fine but I'm hesitant to return... read more

James is the real deal. Knowledgeable, talented, and nice! Great location and a great price. I feel lucky to have found someone that I can trust with my shoes. read more

James is hard to chase but good to catch. His old-world craftsmanship is worth any wait, which is reasonable. In addition, he even offered an unsolicited discount. James is honest and responsive, and he literally saved my favorite vintage sneakers from separation at the ball of both feet. Exactly one year later, they are still going strong. I will return with another pair soon! read more

Shoe Repair - Vintage Nike Blazers like new! - Shoe Repair Near Me - San Francisco, California

James did an awesome job on my two pairs of shoes. They look brand new. He completed the work ahead of schedule. I couldn't be any happier. I will definitely return for all my shoe services needs. I highly recommend James for all your shoe's services needs. James takes pride in workmanship and it shows. He is pleasure to talk to as well. Thank you James. It was a pleasure doing business with you!!! read more

Shoe Repair - Finish shoes - Shoe Repair Near Me - San Francisco, California

James is an absolute shoe wizard! I have been so Impressed with the quality of his work. He crushed these Harley Davidson boots that were a full size to small for me to perfectly fitting. Thank you for everything you do!! Also love that he's a native Floridian and then Oregonian then San Franciscan just like ME read more

Shoe Repair - Harley Davidson boots thrifted for a major steal!! James made them go from 6.5 to 7.5 in a day. You are incredible - Shoe Repair Near Me - San Francisco, California

James provides amazing 5-star customer care and offers high-quality service for the best price - you can trust him to take care of your expensive designer shoes. I texted James for a quote to clean and resole three pairs Chanel sneakers and got a response quickly. I'm so happy with the results my sneakers look so fresh, so clean! James is friendly, knowledgeable with excellent communication - the best Cobbler in SF. read more

Best shoe repair in SF! owner is super kind and accommodating and it is so affordable! I went to a couple different repair shops in the area and this one was the most affordable and just felt like a friend! Will definitely be coming back and highly recommend read more

Our experience was bad. Tried to repair shoe where some stitches were required and soles had to be replaced. Well, the stitches were pretty amateur with bad finishes and the new plastic cheap white soles came off that very day after wear. Also James, the owner talked too much, took payment upfront (before service) and said his services were guaranteed , not that it meant anything after our experience. Definitely not going back to him. Interesting how this person calls me fake after a bad review. As if all dissatisfied customers are supposed to be only fraudulent by nature. Attached here are the photos of his work and messages exchanged. He also sent me a threat message on yelp after this review, calling me some kind of ally of Daniel (whoever he is). No wonder, there is no bad review of this place because he chooses to deter discontented clients with profanity and warning messages. I will tell you why i chose to not go back again: Skepticism 1: These days businesses threaten customers who post bad reviews by calling them fraud, fake or threatening them with court cases. That is why places with only 5 star reviews are always dubious. You cannot make everyone happy, there will always be someone who won't be satisfied with your service and that's okay but the moment you choose to go after that person then you become dangerous. Skepticism 2: When i saw the work i knew there was no way this would get any better. There was therefore, no point for me to go back to him again. Skepticism 3: The most important one: when someone wants payment upfront and says that's the only way one does business even though he claims that 100 per cent satisfaction is guaranteed then you know there is something wrong with this assurance. If you are so certain of your work, then you wouldn't claim payment beforehand. read more

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I highly recommend! James did an amazing job working on the soles of my split toe shoes! He was very detailed and very experienced with these type of shoes! It was my first time getting my shoes done and will definitely be coming back for more shoe repairs! James Communicates in a timely matter and very flexible to your schedule! So pleased with the results! Amazing customer service and handiwork! read more

I had two pairs of shoes that needed the little nub on the bottom of the heel replaced and James got them back to new and they match perfectly! I'm now starting a pile of other shoes that need repair because I have found someone that does fantastic work! On top of great quality work, James is very kind :) read more

Fantastic quality and speed!! The pricing was reasonable and my wife's shoes look like new even though our dog chewed them