Best club in the city of Boston. We practically live there. Squash, pool, amazing food and the…read morefriendliest people in Boston. Families, singles, couples, younger, older and everything in between can find a home here. "Where everyone knows your name!"

Went here for an event.. event itself was beautiful but i am not very impressed with this place at…read moreall. Service was alright, young staff so I give them some leniency.. not many food choices (again this is AT this specific event) Desserts were good. Parking was a hassle very busy area obviously we were told to park in was a disaster. Our tickets weren't working because they were "event tickets" so we had to walk through the entire garage to the office to get our parking tickets verified. Sad to say it, but I really had higher expectations for this place.

I just started my Equinox membership this year and have had a very positive experience so far…read more Everything is immaculately maintained, the staff is helpful, and the group classes push you to do your best. I feel motivated to keep at it! However, the membership is a year-long commitment and quite costly, so definitely something to keep in mind before taking the plunge.

This is a huge space, yet they obviously put no effort into properly allocating the space based on…read morewhat equipment actually gets used. No matter what time I come here, both of the two cable crossover machines are in use. The same goes for most of the other resistance machines and free weight areas in general, and yet this place insists on having a ridiculous amount of space dedicated to cardio machines that are mostly not in use at any given time including peak hours. This is an obvious sign that they probably understand there is more demand for resistance training but they don't care, and probably want members to pay for membership but not actually show up because of how congested that area will be. Just one of many examples of how this place invests more into its open/empty aesthetic than on actually delivering a positive workout experience. The audacity that they have in charging such exorbitantly high membership dues and increasing them every single year without ever improving on anything is absurd. This place is average in every way aside from its pretentious pricing out of people who aren't wealthy. I do not recommend this place at all. You will absolutely not get your money's worth and member feedback never leads to improvements.

We had a wonderful time here last week at our posture screening event! Management was extremely…read moreeasy to work with and the facility itself is beautiful and well-maintained. Thank you Lynx!

This is a gym treasure in the middle of boston. Tucked underneath the Hilton, this clean, modern…read moreHUGE OPEN space gym has stuff for all gym levels. The check in process is easy, the space is clean and modern and so.much.room! Everyone here looks like they prob live in the gym which was motivating for me as a Boston Visitor. I worked out a little extra so that justifies my Boston Cream donut

My favorite gym in Boston - zone5 is clean and there's anything and everything to lift and ride…read more(get your minds out the gutter, people, we talking machinery). Also, John is an all-star: kind, friendly, helpful, and ever-patient with my perpetual channel change requests! Get fit, y'all, but stay off my elliptical!

It's definitely a smaller gym but I think it offers everything you might need! It even has a sauna…read moreand stays open on the weekends until 4! The employees are super nice and helpful as well. They also offer personal training if that is your jam.

Excellent club! Great place for the squash enthusiast, people looking to learn the game, or those…read morethat occasionally like to knock the ball around. Its amenities also include a gym with weights and cardio gear, real tennis, racquets, an events hall, great locker room, and to top it off - a fantastic bar (pool table, backgammon, and darts included). This is a traditional club and the atmosphere is exactly that. The locker rooms are dimly lit, include a sitting room, and are furnished with antiques. The bar has plenty of wood panels and antique prints. But don't be fooled -- the members are not stuffy at all. This is a group of fun, easy-going, and welcoming people. Its the best place to work out in town. And perhaps the best place to get a drink.

Had a disappointing experience here several years ago. We recommended this club as a good place to…read moreplay squash near my office and did have a chance to come in and tour the facilities. Generally the staff and members were aloof and not welcoming. Ended up joining Equinox to avoid the strange gatekeeping behavior.

Not allowed to stop in for a workout unless accompanied by a member. I would have paid for a one…read moreday pass, but no. Oh well!

Just get the right employee & they'll spend the time to,get your account straightened outread more

Best part of my daily routine! Always greeted with a friendly welcome and feel totally comfortable…read moreasking questions. There's a great community at this gym, good equipment, and it always remains clean - so happy I chose to join here a year ago!

Sunday's at the BSC Boylston are a real adventure…read more Cleansing wipes are constantly empty, and the staff allege to not have a back-up supply. I don't believe them. How could that be, a component so integral to infection control, and no back-up supply. What a way to nurture non-compliance with the users of equipment that should be wiped down, following each use, to have no sanitizing wipes. This is not BSC's first trip to this rodeo. They are regular guests at this rodeo. Again, on Sunday's, no paper towel in the Men's Room. How could that be? An Absentee Landlord? Inadequate staffing on Sunday's? Poor supervision/management? Irresponsible employees? And, as is consistently the case, the large lockers in the Men's Room are paralyzed by parasites who take those lockers over, for days and weeks at a time. I don't know what it is with gyms in the Back Bay, but, Planet Fitness, on Newbury Street, and sometimes New York Sports Club on Boylston Street, have air that does not circulate. Given the essence of body odor that comes with physical exertion, and working out, the air in these places should constantly be circulating. That's not always the case. The Boylston Street BSC has a beautiful, well maintained indoor pool. You have to reserve lane times, and the pool is closed to an outside contract, young children's swim camp, at certain hours of the day.

I'm so grateful to Pablo from the spa who helped me up the stairs with my suitcase since I had to…read morecheck out of the hotel and go straight to work, he ran down the stairs to help me, carried it all the way up the stairs to the check in desk and showed me to the coat check where i could leave it. Pablo, you're a gem. Thank you for your kindness. Thank you for your consideration. Thank you for helping me when I felt so exhausted and drained by travel and work. Happy holidays to you and your family.

Claire, from Dartmouth St. Equinox she is absolutely…read moreincredible. I got a membership with her and Claire was very welcoming and all the answers to all my questions with a positive personality.

Fantastic gym, has everything that you can expect, plus a sauna in both locations, and a cold…read moreplunge in the main location! Huge shoutout to Daniel for always being extremely helpful and friendly.

This is a great, affordable gym option in Kendall Square. Compared to other gyms in the area, it's…read moremuch more budget-friendly. While it isn't as new as some newer facilities, it has all the essentials you need. The gym also offers great amenities, including a squash court, basketball court, women's-only space, and a sauna downstairs. There's a full locker room, and towels are provided for workouts, which is a nice bonus. They also offer a variety of classes such as spin, yoga, and BodyPump 45, all of which are excellent. Overall, it's a solid place to get a membership.

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Poor Experience - Unacceptable Customer Service…read more The massage itself was good, but everything that followed completely overshadowed the experience. After my service, I paid with a $150 gift card at the front desk. The employee, Jane, ran the gift card multiple times and even said "third time's a charm," then told me I was all set to go. Based on that, I left. Shortly after, I received a call saying there was supposedly only $10 on the gift card. I explained that the card was for $150 and that I had been told I was all set after it was rung in multiple times. I answered the call and also called back to try to resolve the issue responsibly. The general manager, Samantha Goy, called me. Unfortunately, the conversation was extremely unprofessional. She was rude, aggressive, and would not allow me to speak. When I reminded her that I was the customer and was trying to explain what happened, she responded, "That's not how this works." Despite explaining that:    *   I was told I was all set and cleared to leave    *   I did not knowingly leave without paying    *   I had already contacted corporate by phone and email with no response Samantha Goy accused me of nonpayment, claimed I left without paying, and threatened to file a theft charge with the police if I did not immediately pay--while they still have possession of my $150 gift card. I repeatedly stated that I would never intentionally leave without paying and that I was actively trying to resolve the situation through corporate channels before settling any remaining balance. None of this was acknowledged. When I asked to speak with her manager, Sean, I was told he would not speak to me. This interaction was demeaning, hostile, and completely unnecessary. A simple billing issue caused by staff error should never escalate into accusations and threats. I am beyond upset by how this was handled and expected far better professionalism from a business of this caliber. So disappointing.