They are always a complete mess. They also never understand what is going. Dr. Kirby is the worst…read moreof them all. He makes inappropriate jokes as he's working and does not seem to care about professionalism. The service is horrible as well they usually have an attitude.

they push crowns root canal etc nothing covered by insurance ! they ignore basic stuff covered by…read moreinsurance , not falling for it , go else where ! been waiting 12 days for basic cleaning no response ! do not trust this place !

Very caring staff. Was not pushed into any services that were not needed. Very pleasedread more

Horrible experience! This was my first visit since I am new in town. I went to a previous dentist…read moreand hygienist in Ojai every six months and was never alerted to any gum disease. I was alarmed that this office wouldn't even do a cleaning because of this "gum disease" and referred me to a periodontist for a deep cleaning and scaling. The periodontist, Dr. Yeoung, said I not only needed a deep cleaning, but also bone grafting and possibly implants. Alarm bells went off in my head because I have been so diligent with my dental hygiene for years and never even have had any bleeding during a cleaning. Also, it was going to be thousands of dollars that I didn't have. (Delta Dental would pay $1,000). I was freaked out and called my Ojai dentist and made the drive for advice. My trusted hygienist told me there was NOTHING WRONG WITH MY GUMS. These two dentists are upselling procedures and obviously are working together to swindle vulnerable patients, (which is easy to do since we can't see very well inside our own mouths and trust them for their expertise). My experience was the worst! I will be driving back to my previous dentist in Ojai for dental work!

The whole staff was friendly, they explained all the procedures in depth and answered any questions…read moreI had. Their professionalism was outstanding and the way they practiced their care on my teeth. It feels relieving finding a dentist office that's worth your time and money.

We're so glad we found this dentist office! I never thought I'd say this because I usually hate…read moregoing to the dentist and get so much anxiety just thinking about it, but as crazy as it sounds, I actually had a really good experience. It honestly felt more like a spa for your dental needs. From the moment we walked in, everyone was kind, welcoming, and genuinely seemed happy to be there. You can tell they have a positive work environment, and it really shows in the way they treat their patients. I had the pleasure of speaking with Jess at the front desk. I had some confusion about the cost breakdown and she took the time to explain everything clearly. Dental costs and insurance can be confusing, so I really appreciated how patient she was and how easy she made the process. During my visit, I had a deep cleaning and some fillings done. My hygienist, Monica, was so gentle and reassuring. She knew I was anxious and checked in throughout my cleaning to make sure I was comfortable. Dr. Oh was wonderful. He's personable, thorough, and takes the time to answer all of your questions. Kevin, who assisted during my fillings, was also kind and helpful. I never felt rushed, and everyone made me feel comfortable throughout my appointment. My husband also had a great experience with his deep cleanings and fillings. The care itself was excellent, and he was happy with his treatment. I also appreciated the little touches that made the experience feel different from a typical dental visit. They have TVs above the chairs so you can watch a movie or show while getting work done, and they even give you a warm towel afterward that smelled like peach mango. It was such a nice touch. The only feedback I have is more about the office operations than the dental care itself. My husband's scheduling felt a bit disorganized. He received multiple calls asking to reschedule his appointments. On the day of his last visit, he was also asked to come in earlier and had his hygienist changed at the last minute. His appointment still went well, but the scheduling process could definitely be smoother. I would also recommend keeping track of your remaining balance when checking out. On separate visits, both my husband and I were initially quoted a higher remaining balance than what we actually owed. It was corrected once we brought it up, but since it happened to both of us, I think it's something the office could improve. Overall, we've had a really positive experience and this has definitely become our new dentist office. Thank you to Dr. Oh and the entire team for making something I usually dread feel much less stressful.

I took my son here yesterday.. he's never been to the dentist for a cleaning…read more I'm mad I didn't get the name of the woman who cleaned his teeth.. she was so gentle, so kind, she explained everything to him before she did it and while she was doing it. She was so patient with him too. Love this place! It came as a recommendation from my girlfriend, she's a HUUUGE baby when it comes to the dentist and she also really likes how gentle they are while still being thorough.

Got my teeth fixed and it sucked.yes this place is family friendly but they were not friendly…read moretoward my mom who was helping me get through 3 root canals .they had told her that she wasn't allowed and continued to try to make her leave.after I got my teeth fixed and they didn't say anything ,nothing to treat it or what not to eat or anything .so if u take your kid be aware.

My teeth were never so good as after I moved here and got my whole dental experience fixed! I will…read moremiss Dr. Jones, but so looking fwd. to my next visit.

I always have a great experience. The front desk is always very polite and makes sure I'm…read morecomfortable . Thank you to Amber . My RN Alexis cleans my teeth so good and always educates me . She always makes me feel comfortable . I highly recommend this office

I have been going to 10 West for a few years now, about 6 to be exact. Dr Kim continues to provide…read moregreat care with in depth explanations of what is needed to keep my teeth healthy. The staff is great. The listen and provide the answers needed to get care and ensure that the portion (if any) that is paid beyond your insurance is reasonable and truly necessary. I would recommend Dr Kim and his staff as your primary dental team!

My daughter went in for a filling that was covered at 100% by our dental insurance. During the…read moreprocedure, Dr. Kim told her that her nerve was exposed and that if she developed pain, she would need to return for a root canal. After the visit, we received a large bill because the office billed our insurance using a procedure code that was not covered. At no point was my daughter informed that this service was not covered or that she could be responsible for the cost. I contacted the office because I believed this was handled improperly. Based on my experience working in dental billing, the procedure could have been billed using an alternative code, such as an open-and-medicate procedure, which was covered under her insurance plan. Instead, the office chose to bill a non-covered code, resulting in an unnecessary financial burden. Rather than discussing my concerns professionally, Dr. Kim became argumentative and dismissed my explanation, referring to it as my "propaganda. My concern is that my daughter was billed for non-covered procedures without being properly informed beforehand, despite covered alternatives being available in certain situations. I work in dental billing and understand insurance coding and reimbursement practices. It was clear that Dr. Kim was not receptive to the fact that I was knowledgeable about the billing process. My complaint is not only about the unexpected bill but also about the lack of transparency, failure to obtain informed financial consent, and the unprofessional way my concerns were addressed.

Visited the office today The staff is very welcoming…read more Ashley , Liz and others . Dr S is an excellent Dentist with his assistant Jasmine .

Dr Sal and his staff are the best! They are all friendly, kind and easy to work with, and…read morescheduling is easy and straightforward. Dr Sal's gentleness is exceeded only by his efficiency, and I have appreciated the fact that I can see the endodontist as well as the oral surgeon right in the same office. The offices are always clean and professional plus updated with the most modern technology. I won't ever go to another dentist!

Glenn Dental is located in a beautiful, uniquely mirrored building in Apple Valley (with another…read moreoffice in California City). The architecture is beautiful, and the parking lot is large and accommodating. The entrance is accessible with a wide ramp and no stairs for anyone using a cane or wheelchair. Inside, the facility is pristine, almost looking like a high-end luxury spa instead of a dental office. The waiting area features a mixture of seating, including plush, cozy seating as well as unique clear chairs. The receptionist area is wide, and the staff is wonderful, consistently kind, and respectful. Even the bathrooms are unique with modern see-through sinks! During my first visit in September 2025, I was given a tour explaining their equipment sterilization process, and I was shown the different procedure rooms. As someone who deeply values transparency and honesty, this immediately made me feel safe. The hygienist, Cara, was amazing. She was incredibly gentle with a wonderful bedside manner. Her gentleness was not only a compliment to her technique, but it was a sensory relief for me. Over the next few months in late 2025, I returned several times for a crown, a filling, and a few quick, complimentary bite adjustments to resolve some misalignment headaches. The high standard of care was always consistent. I like to understand what's going on with my care, and I felt safe to ask questions about my treatment without ever being made to feel silly. However, my recent experience as a VA patient showed an issue in communication. After receiving automated email reminders in early 2026 stating it was time to schedule my biannual cleaning, I reached out to Glenn Dental to initiate the request. Because the VA Community Care authorization process takes time, I expected a wait. What I didn't expect was the lack of communication during that wait. I called Glenn Dental twice over the course of two months, once on April 6 at 1:43 PM, and again on May 1 at 12:36 PM, and left two separate voicemails to check on the status of my cleaning. Unfortunately, neither of my calls were returned. Ultimately, on June 8, 2026, I chose to stop by the office in person to follow up. Since I had previously contacted Community Care and brought my authorization number with me, I was able to successfully get scheduled. The front desk representative remained professional and apologized for the inconvenience. The explanation provided was that the VA Coordinator handles those specific callbacks. However, I thought a business phone belonged to the entire front office. When I left those messages, anyone could have returned my calls. Whether it was a system glitch, a tech outage, or messages simply getting overlooked during a hectic day, the ball was dropped. I understand that third-party approvals take time and that the office has to wait on the VA. If someone had reached out with a quick, two-minute courtesy call just to say, "Hi Melissa, we received your messages and we're still waiting on the VA paperwork, but we haven't forgotten you," it would have felt like I was seen and not ignored or overlooked. I consider that an extension of my care and dental relationship. I am grateful that Glenn Dental contracts with the VA to serve veterans like me, and I truly hope this communication breakdown was just an isolated blip. Because the clinical care and the staff have otherwise been top-tier, I still recommend this facility, I just hope to see their communication updates improve for patients in the future.

After 15 years as a patient, it's very disappointing to see the service decline so drastically. I…read morespent 2 hrs trying to call their office during business hours, no response. This has been constant. I've the last year, it's near impossible to speak to someone on the phone, let alone schedule a timely appointment. Time for a new dentist.

just had the best experience with a Dentist, possibly ever and I'm 62 years old. I have had a…read morecouple broken teeth that have been getting more and more painful by the day. I've been using a tube of Anbesol every couple days it's so bad. I couldn't get an appointment at a couple of recommended Oral Surgeons for weeks. I found a place in my Home Town just a couple miles away, Dr. Sanchez. They got us in the day after we called and He did the two extractions within 10 mins of the xrays. I felt zero pain while the shots went in and then not a bit during the entire procedure. Just the force and pushing and pulling of the extraction. We were in and out in under an hour. Unbelievable! I will be coming back for some needed Implants and other things! THANK YOU DR. SANCHEZ!!

Dr Sanchez removed 2 of my lower impacted wisdom teeth and 2 uppers; professional, painless dental…read morecare.