My daughter and I were patients here for 3 years. Unfortunately we no longer live in Washington and…read moreour last visit here was in January of this year. After my visit with a new office, I felt that I had to come back and write a review because they may have set the bar a little too high here. They are very thorough during the exam and take any concerns you have serious. The entire staff is friendly and you get the feeling that they truly care about what they do.

Best dentist and staff you'll ever come across. Very friendly and informative. As someone who's…read morescared of dental appts, I can assure you you're in good hands here. Best experience all around. I don't live in the area, but will fly in just to go here. 20 stars if I could!

I had moved my entire family of five to this practice last year. The dentist is super nice and…read moreseems like a great guy. However, his office staff is the worst that I've ever worked with, especially the lady that works in the billing department. My first interaction with her was when I brought my daughter in and they had to perform a root canal.- when I was paying the bill. I asked her why one tooth was more expensive than the other tooth and she continued to chastise me and say well there are teeth that have more roots than others in a very snarky response, as if somebody who does not work in dental understood this. My other daughter also went in for a root canal and they ended up having to extract the tooth failed to tell us that she needed to come back to get stitches removed and she ended up having pain about a month later and they said oh sorry we dropped the ball on this one. The last straw was when my newly turned 18-year-old daughter went in for some work, and they failed to tell her that this was not going to be covered by our insurance because this work was already done previously at another dental clinic. To this day I continue to receive invoices in the mail saying that this is overdue and emails. We refuse to pay this as it's their responsibility to let us know that something is not covered because it was already previously done that year. My husband has attempted to have several calls with the insurance companies and this office and has completely failed. I have moved my entire family out of this practice and onto a new one and I would say I do not recommend giving them your business.

This review is for the receptionist, Teresa who deals with clients via text messaging…read more The day before my scheduled 7 a.m. appointment, at 4 p.m., the clinic informed me that they could no longer perform a portion of the procedure they had previously agreed to and set aside time for, with no further communication. As someone with severe medical trauma and constant intrusive thoughts, this last-minute change significantly worsened my existing fears and anxieties. While I understand such adjustments may be necessary, giving notice so late made it far more distressing. For those on the spectrum or who rely on medication to manage appointments, be cautious, there's better specialized offices available.

Another positive DENTAL experience with DDS Dave Wagner and his staff. My two crowns came out…read more(same day!) perfect and comfortable because of friendly, knowledgable Dr. W's meticulous, experienced artistry and his abilities working with his advanced computerized crown measuring and making machine. Staff members (Carmen, Lola, and Lori) couldn't be more professional and fun to talk with either. Dare I say that I enjoy my dental visits.

Tooth repair! I am a 71-year-old man. I broke half of my…read moretooth off while eating almonds. I had no idea the dentist could save my broken tooth. I grew up in Atlanta in the sixties in the hood. The free dentist only worked on Thursdays, so he didn't have much time for cosmetic dentistry. I'm not saying he didn't want to try to save my teeth, but it would have taken three weeks. Dr.Wagner saved my tooth in two hours! I had no discomfort after the drilling and grinding and the insertion of the crown. I would highly recommend him and his staff!

Dr. Thomas is the very best. He is kind, gentle, and genuinely cares about his patients. I highly…read morerecommend him!

Nice dentist. Patient and works hard to help keep my anxiety down to a minimum. Very close to my…read morehome too

i actually LOVE coming to this office. everyone greets you with a smile. front desk ladies Sara and…read moreLynn so wonderful. the staff, Sara my hygienist was the BOMB so much fun getting my teeth cleaned. They all take the fear out of being at the dentist!! Dr. Jeff (Stew) to us fellow Wils grads. Oh you can always get a friendly livk on the hand from the puppy's greeting you at the door. you will never have a fear again at the dentist

If I could rate above 5 stars, I would. Dr. Stewart is one of the kindest people that I know, and…read morethis is reflected in his staff and practice. From reception to treatment, I felt so comfortable and cared for every step of the way. Kayla was my hygienist and did an amazing job documenting my long dental history and cleaning my teeth. Her thoroughness and friendliness cannot be overstated. I felt so comfortable the entire time! Scheduling itself was easy. Sarah got me on the books and sent me links to the online portal, where the paperwork was quick and mobile phone friendly. I was able to schedule same-day for my initial appointment and will start treatment within a week. The office is bright, clean, and inviting. The office's location is easy to find and parking is abundant. I will update this review as I receive treatment - which will cover their revision of past dental treatments, root canals, Invisalign, and implant dentistry.

I absolutely love Charles Kim Dentistry! One of the first things I noticed (and appreciated) is…read morethat they have reserved parking right by the office, which makes it so convenient, you don't have to circle the block or pay to park on the street like I did my very first visit. Their cleanings are extremely detailed. Kristina is the best! She really takes her time to do everything perfectly, and you can tell she genuinely cares about the quality of her work. I also had a crown done here, and unlike other offices where it takes two separate appointments, they completed everything in one visit thanks to their new, modern equipment. It saved me so much time and was incredibly convenient. The office itself is always immaculately clean, the staff are professional yet warm, and the overall experience feels like everything is done at the highest level. Every time I come here, I leave with a smile (literally and figuratively). It's rare to find a dental office where you actually look forward to your next appointment, but this is one of those places!

What a gem hidden in DT Tacoma…read more Dr. Charles Kim and his staff (Emma and Hannah) made an anxious person like me so comfortable. I broke my front tooth before new years and was able to get in before heading back to Alaska. 2 days after consult, new crown put in with very little to no discomfort. Reserved parking in the lot across the street. Very modern and open lobby and office.. very inviting. Non-insurance pricing was also reasonable for last minute visit. Earned a client.

When you have a 9 am appointment, they call you out of waiting room at 9! Thus Pietrie is punctual…read more Then , instead of sitting in a room and chair waiting for an assistant, the staff person starts immediately working on you. I never feel rushed. SHOCKINGLY TO ME: a crown is removed, a brand new one created, and installed IN ONE APPOINTMENT! Today's technology used at Petrie uses a camera to 3d your crown and tooth area and the result: perfect. Prior history, I had to have the crown adjusted when high points become noticed. Here, my crown is the best fit ever in my life and at one appointment. Prior replacements required two appointments and more work to create a crown. Reminders are nicely made to avoid forgetting an appointment too. Simply a happy customer for a good reason: nothing could be done better.

Last week, I went to Petrie Advanced Dental to get my dental health back on track. Because of…read morechanging insurance and moving, I neglected my dental health for several years. I saw Dr. Olga and her dental assistant Gosia. They took X-rays, including a panoramic X-ray, and examined my teeth. They even used a device which created an digital model of my teeth! This is definitely a top of the line dental office! We discussed a path forward to clean my teeth, replace my missing molar, and even straighten my teeth. They were so nice and explained everything in terms I could understand. Everyone there, including the front desk folks, were so wonderful to me. I left Petrie Advanced Dentist with a plan to get my smile back and better than ever! I'll keep posting as I continue my journey!

Great dentist!!! They use top notch technology to better your dental health. They're personable,…read moreprompt and thorough!

...sadly I did not have a great experience. For the most part everyone was nice and friendly until…read moreI had a few issues with the ferry getting over there. Then I was the chastised schoolgirl. As far as the care, I'm sure it was a 50-50 chance the doctor took to pull out one of my teeth that he thought was giving me pain even though I said it was the back tooth. Lo and behold got a new four tooth bridge and it ends up being the back tooth that still has pain. The whole thing left a bad taste in my mouth. No pun intended. I will be going elsewhere to continue my care.

Professional, systematic, sensitive dentist with an efficient, energetic team that makes dental…read morecare effective & pleasant. State-of-the-art technology & a terrific view of Commencement Bay.

Best dental care I have ever had. They also have the most friendly staff!! I highly recommend Dr. A…read moreand her team.

I was a bit surprised to see the low rating here. I've had an excellent experience with both the…read morefront desk staff, the hygienists and the dentist here. I chose this location because it was convenient but I was impressed by the knowledge and experience of Dr. Gagliardi. I feel that he takes his time, especially on new patient exams and is more thorough than most dentists I've been to. I would wholeheartedly recommend this practice.

Avoid this dental practice as if it's going out of business....because it essentially did. The way…read morethey make money is to practice the art of bait and switch on their patients. I first visited in February 2018 to have a consultation of fixing an injury that took place in July 2014. The front office staff was pleasant and welcoming. They even sat down after my appointment to put the entire plan into writing to make sure I could manage the finances of the repair and feel comfortable it would fit my budget. My hygienist was friendly and calming. These people have all been with the practice for 5, 8, 10+ years!! And Dr. G was just great. I felt like I had FINALLY found the perfect place to get me past all my fears of dentists. And for a minute, it did. Fast forward 4 appointments later, I go in for my final appoint to seat 3 crowns in March 2018. The ENTIRE front office staff is different. Every single last one of them. Every single hygienist was different. They all had on different uniforms. There wasn't a single familiar face (except for later, Dr. Gagliardi). I was completely disoriented and asked what was happening and she casually says "oh the practice has sold, but don't worry this won't affect you." But where did everyone go? "Oh every one was given the opportunity to stay but they chose a different path." Well that in and of itself is rather disconcerting that people that have been in this practice working together for over 10 plus years chose within a matter of DAYS since my last appointment that they would rather just leave immediately than to work for this new practice. And I'm talking at least 7 or 8 long term employees. Why did they all leave so abruptly? And how did this franchise already have 7 brand new people waiting in the wings to come in? What made all of this happen in the space of time between an afternoon appointment on Monday and an afternoon appointment 2 days later on Wednesday? But there was nothing I could do to stop and ask more questions, I had a temporary crown mold covering 3 front teeth, this appointment was to settle 3 porcelain crowns that were ready to go. This was not the time in which I could ask questions or switch practices if I didn't like the answers. I was stuck. The final appointment went fine, but I was still just so completely weirded out by what had happened. A month goes by, I get a very large bill for more than $2000. WHAT?? I call the office, in a panic. What is happening? Trudy and I had gone over everything, I prepaid my portion, I have everything in writing and I have receipts. So I get an apology "so sorry, we just took over, just a billing glitch, please ignore." Ok. Another few months goes by, another statement, $2000. Another phone call to their offices, another apology, "still working out the kinks, disregard". Another few months go by, another statement, $279, "your insurance has paid their portion, this is yours." No, no, I worked with Trudy ahead of the appointments and paid my portion upfront, this must still be a glitch. January 2019, statement, "Friendly reminder, your prompt payment will be greatly appreciated." I just got off the phone. It's paid.I put it on my credit card. Then I made sure they sent me a statement of "paid in full", as well as cancel all further appointments I had previously scheduled for cleanings before I got off the call. Moral of the story: this practice sold out their customers, but worse yet they sold out their employees, and they even will pull a bait and switch over $300. Unethical and not even remotely worth the stress. AVOID AT ALL COSTS!! And it's a real shame, too, because I really thought Dr. G was a good guy. Back to the drawing board to find one.