Music city motors always takes great care of their customers! They have tons of options for…read moreeveryone, regardless of credit. Their financing is promising and their cars are in great shape!

We were happy with Bill and Music City Motors at the time of purchase. We negotiated some things…read morethat were built into the contract, but once the sale was complete it become difficult to get a response from Bill. We bought our car around 8/15/21 and as of the date of this review we still do not have the tags for the car. After numerous requests for an update on the delivery of the tags and the fulfillment of the "we owe" items in the contract Bill asked me to source the items myself and invoice him. After a few more weeks of no update on timing of the tags I get a phone call from Brad saying the guy who had been helping me no longer worked at Music City Motors. Seemed to make sense at the time, until I later connected the dots that Bill was the owner. Unlikely that he fired himself. We've had the car in to the mechanic a couple times for numerous issues (which is fine, we bought the car as is). The most recent time I requested an invoice to have the parts sourced that were on the "we owe" part of the contract. That quote has been submitted to Brad and Bill. Still waiting for an update on payment as well as tags. I've also reached out to the lender to notify them the the loan has not be perfected. They are in the process of reaching out to Music City motors as well to obtain the documents they need. If you purchase a vehicle from this dealership be prepared to do a lot of legwork in order to close anything out. Their level of follow up once the sale is final makes me feel like all they cared about was the sale of the car and that customer service is not a concern to them. The amount of time I've spent tracking things down, following up and asking for fulfillment of contractual obligations has left me incredibly frustrated and wanting to make sure that no one else goes through a similar situation with this company. Buyer be ware.

Very professional great at their job answer any of your questions or fix anything that you need…read morethem to fix if you're not happy no complaints about it Mr Delmar and his son are very good at what they do 100% satisfactory and if you're not they will make it to where it isI'd give him a million stories if I could

I highly recommend Capley's. I was referred to them by a different business I was familiar with and…read morewas not disappointed. My 18 year old car had a roof with paint peeling and a 2.5 inch in diameter rust circle. Capley's took care of it, repainted the roof and also did some touch ups just because they saw it was needed. Great value!

From the first call, calls with updates and pickup.....Advocate Auto Body let us know they were…read moreprofessional and cared.

I recently had some mechanical work done. While there, I asked for a body shop recommendation to…read morefix a few scratches on my car. They recommended Advocate Auto Body in Lyles, TN. I wasn't sure what to expect, but after a quick phone call and a couple emails later I had an estimate and scheduled appointment for the work. The price was very affordable, and they even sent some touch up paint with me to use for any future dings on my car. The staff was very friendly, they got me in quickly and walked me through all the repairs after the work was completed to ensure I was happy with the finished product. It was worth the short drive out of town! I'm very satisfied with my service and highly recommend them for any of your body work/collision needs!

I was wary at first, given how hard it was to find Phil's shop (drive as if you're delivering…read moresomething to McPherson's-- it's the very first parking lot behind the store) and the general lack of information about him online, but after getting a deep scratch/dent fixed there last month I highly recommend him. I had a deep gash next to my passenger side door which lead to rusting and two dents-- one on the door itself and another on the part that surrounds the wheel. Phil did excellent work patching up both problems in 3 days, and it cost me $350. Phil is a quiet guy but very nice, so be sure to come prepared with questions if you have any. He told me he does less work in the winter months, and I had to wait about two weeks to see him in December.

Amazing! Took my car there yesterday and Phil is a pro! He's been in business since 1982 and you…read morewon't be disappointed. Fantastic, fast, affordable work from a trusted shop. He accommodated my Honda's Pilot's every need after I had a last-minute request. Highly recommend!

Wonderful people and superior service. They are the best across the board! I vote 6 starsread more

we have had to use gerber a couple of times now and have been so impressed with both the quality of…read morethe repairs and the service they have provided. highly recommend!!

They do quality work. It took a little while for them to do everything, but it came out great…read more Great people who do great work!

Only had my brand new car for 2 weeks before I put a nice scratch on it. One of Mr. Hargroves…read moreemployees buffed it and you can hard tell it was ever there!

The good folks at Eurwerks are great to work with. I took my 2012 Mercedes E350 in for a regular…read moreservice and a few repair issues (noisy fan, check engine light, broken hood ornament). They took care of all the issues in a timely manner and at a cost much better than a dealership. They identified and resolved several minor things but never tried to "upsell" services I didn't really need. I'll definitely trust Eurwerks to keep my car running for several more years!

Customer service is nonexistent at this shop. They take your car for a scheduled drop-off but give…read moreno guarantees on when they'll start or finish the work. Communication is poor, leaving you feeling like you must hound them for updates. My car was with them for 5 business days, during which they only worked on it for 3 to 4 hours and failed to fully repair it. Scheduling an appointment feels pointless. I booked a diagnostic test for my main and auxiliary batteries 3 days ahead of a Thursday appointment. I confirmed the appointment the day before. When I dropped it off Thursday morning, I was assured I'd receive an update "maybe after lunch time." By the end of the day, I received no update from them and when I stopped by the shop, I could see that my vehicle had been untouched. I reiterated my need for the car by Monday, and they said they'd try to look into it the next day. On Friday, I sent a polite reminder and received a curt response saying they prioritize repairs as they arrive. It became clear that appointments are just window dressing. They finally completed the battery replacement on Friday but then found what they believed was an issue causing a battery drain, requiring more diagnostics. A delay in identifying that problem extended my car's time with them. By end of day the following Monday, I had heard nothing from them. On Tuesday, I asked for an update and was promised to be provided a status update before end of day, but they failed to provide any kind of update. On Wednesday, I pressed for an update again, reminding them of the delays. They finally had a tech spend a couple more hours doing diagnostics but still couldn't pinpoint the issue and stated they would need more time (and money) to troubleshoot. After 5 days and minimal progress, I decided to retrieve my vehicle. A nearby Mercedes dealership charged me for diagnostics and found NO issues! Given my experience, I do not trust this shop for future work. They've lost my business and have shown a troubling lack of efficiency and a customer centric focus. From previous reviews, I've noticed that the shop's ownership likes to debate negative reviews (and they get the last word). I've provided all the facts accurately and if Yelp allowed more space for reviews, I'd give you even more details. For potential customers: be wary. They treat new customers poorly, break promises and take too long to perform basic maintenance. Save yourself the hassle--go elsewhere.

I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted…read morethis auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them.

I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately…read morethat is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.