I've worked with NGSi for just under 20 years across dozens of restaurant and sports bar openings, and I can say this with total confidence that there is no better AV company in the nation. From cameras and security systems to full sound design, TVs, LED walls, and complete atmosphere build-outs, NGSi is cutting edge in every way. They're always ahead of the curve with technology, yet their pricing is more than fair for the level of quality and service you get. But what truly separates them is this: When you hire NGSi, all of your AV stress is completely off your plate. Opening a restaurant or sports bar is chaos , a million moving parts every day. With NGSi, I never once worried about sound, visuals, layout, camera coverage, or design flow. Not because it was forgotten but because they cared about it more than I did. They treat every project like it's their own business on the line. And the owner and team? They're family. Literally and in how they treat you. Incredible humans who take pride in their craft, stand behind their work, and show up every single time. Atmosphere is everything in this industry. Sound, visuals, and overall experience have to be perfect and NGSi delivers perfection, consistently. If you want the best technology, flawless execution, fair pricing, and a team that truly cares about your success, stop looking. NGSi is the gold standard. I couldn't thank them enough (484)410-1444 Erik Baylis read more

I've been dealing with Ed and his team of installers and technicians for 13 years and they've always give me quick service and competitive pricing. Anytime you need audio/video upgrades these are the guys. read more

I have been working with NGSI since 2010. They are by far the best Audio Video and full electronic solution company I have ever had. The did full design and install on 7 bars and restaurants with my last company and have all the solutions in all three of my restaurants with my own company now. After the first 2 restaurants I got such honest service that I did not bid them out vs. another company ever again. They are quick to respond and honest with expectations. About 6 months ago I had FOUR amps blow all within a week. This was due to a faulty issue with the company who made the amps. NGSI replaced them all, out of their pocket, within 12 hours. They also handled all the warrantee information and fought tooth and nail for us with the amplifier company. I did not see a single bill until all was finalized and leveled out. Good luck finding any other company that would front you all the money to do that. NGSI and the owner, have personally worked with my neighborhood associations to help define and create live-able and legal decibel levels for our locations. They locked these into place so our managers or DJs could not go beyond a certain level. They even personally worked with a theatre next door to make sure our neighborly working environment did not disrupt each other. I did not pay them for this, nor did I have to request. They did it because it is great customer service and knew that their support would help our business. I would not trust this vital part of my business with anyone else. They certainly will not let you walk all over them and they stand by their product and service, but that's the kind of business people that I want running my vitals. You treat this company with respect and you will get the best of the best. Plain and simple. I have highly recommended NGSI to my friends and colleagues all over the country for years and will continue to do so. Please feel free to reach out to me for any personal recommendations, to see my locations and test them for yourselves. - Ryan Marks, owner Legacy Hospitality. rmarks@LH.team read more

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Well this was an interesting experience. I have a very old home and wanted to get a significant smart home and home theater system installed and figured it would be impossible. I had about 4 other companies come out just to see if they could do it and all 4 had serious trouble even coming up with a gameplan how to do it. When these guys came out they were able to figure it out pretty quick and found a way to tuck a huge amount of wire behind my crown molding and run lines through the ventalation system which covered my whole home. Brilliant idea, and I got my whole place wired up perfect without having all the wires sticking out everywhere. After all the other people I wasted my time on, these guys knew what they were doing. read more

Just got dropped as a customer for not accepting their bids on jobs (2) that were higher than competitors. Have done business for many years with this company. Service and installs. And it ends with a quick phone call stating we will not do your AV work anymore. Paid our bills, did tens of thousands of dollars of work with them and this is how it ends. Poor business model. Hooters in Chicago will take our money elsewhere. Think twice before starting a relationship with these guys. As soon as they don't need you anymore they say goodbye! read more

I work as a technology support manager for 2 professional sports teams in Chicago. Over the past few years, there have been a few occasions where we needed new technology to replace the old. NGSI has always been able to come up with creative solutions that look and sound great. Both teams have been extremely happy with the end results. I'm confident that our relationship will continue well into the future. read more

NGenius installed a complete TV/AV system for our new restaurant about 3.5 years ago. We had a comed power outage in February 2019 and our 3 Crown Amps blew. NGenius plugged the amps into an Episode UPS/Surge protector (they sold us and installed) and they will not cover the repairs of the 3 amps even though the Episode surge protector comes with a 5 year warranty for all units plugged into it that fail. They said Episode has to cover it. So, when I called SnapAv, who makes the Episode, they told me they only deal with the installer not the consumer. SnapAv also told me the 3 Crown Amps should not have been plugged into the Episode unit NGenius sold and installed for us. After telling that to Stephen at NGenius and asking him to get the owner involved, they still have not done anything about it and I've been dealing with them on this for over a month. It's crazy to think NGenius will not stand by the products they sold us and installed for us especially after we paid them a bunch of money for our system. The best way to judge a company is how they handle issues as they arise...this is where NGenius showed how much they just don't care. We will definitely not be using NGenius for any work on our other restaurants going forward. read more

I'm happy I went with my friends recommendation and called NGSI. I had NGSI and their wonderful staff help me with my custom home theater. Let me tell you, they have been nothing but beyond amazing! They gave me a killer deal that beat all competitors and their customer service was beyond expectations! I spoke with Maria and she was very responsive and helpful. The technicians who came out Parker and Steph were on time and very professional. I would highly recommend their services to friends and family. I would definitely use their services again!! read more

We got three quotes to hook up our pre-existing speakers, set up light timers, set up outdoor cameras, and get our tvs hooked up to a rack in our basement. These guys were responsive, gave a detailed quote (with equipment priced at cost), and were extremely easy to work with. I would highly recommend them to anyone who is looking for AV solutions. read more

Sloppy. Late. I couldn't recommend these guys. No phone call when running late and guys left before job was fully tested on a Friday ( I guess they wanted to get to happy hour) and I had to wait until Monday to have my TV work. Wires were all messy and not neat like I was told. read more