Office personnel were frienly and helpful , very accommodating in getting an appointment without…read morewaiting for weeks. Dr. Pacheco was very imfomative and explained what he found. Dr Velimirovic great surgeon, very attentive, kept family informed and explained everything he was doing. Knowledgeable surgeon but also very conscientious about the patient as a whole.

From the owner: Neurosurgery is the medical specialty concerned with the prevention, diagnosis, treatment, and…read morerehabilitation of disorders which affect any portion of the nervous system including the brain, spinal cord, peripheral nerves, and extra-cranial cerebrovascular system.

My mom has to see the doctor for medical reasons. The wait wasn't long after filling out the same…read moreforms you fill out at every doctor's office. I wonder when the medical profession will start to share information electronically. There are no complaints about this office, but it's a national problem.

Dr Maldonado is responsible for delayed treatment for my husbands deadly brain tumor. He…read moremisdiagnosed my husbands brain tumor as encephalitis. He even told my husband "I can tell you what you don't have, you don't have a brain tumor". He did not want to see my husband for a year and we had to go to the internist to get a later MRI. My husband wasn't properly diagnosed them treated for 9 months. Perhaps if Dr Maldonado had not been so neglectful, my husband would still be alive. Of course, he never acknowledged my husband's passing. He is the worst kind of doctor, the kind that buries his mistakes. Do NOT go to him and if you do, change doctors!

This medical building has a lot of great doctors for all different needs! It'a a very big building…read moreand it is kept up with very well! In the front of the building when you walk in, you will see a sign showing all the doctors there and their office numbers! I personally see Dr Carlos Viescas for pain management and he is awesome!

She is rude. Rude to her own employees, they walk on eggshells, because no one can be right except…read moreher. I felt like immediately she did not like me by the conversation and her tone of voice. I came into her office very worried and distraught due to increase memory loss, with concerns of early dementia. During my cognitive test, I became very emotional and overwhelmed because I was struggling to get through the test. She told me to stop crying. She was very calloused and mean, she made the comment that I did not loose any money so why would I cry. She gave me a spinal tap. Someone rushes in, and says sign this form. No explanations, no prompting on potential risks and side effects. She thought it was funny that I jumped when she inserted the needle in pain and laughed that it hurt. They handed me a paper with side effects. I ended up in bed for a week very sick.

Her god awful bedside manner would be excusable if she even TRIED to do anything to help. She took…read moremy money for the appointment and FMLA papers. She then refused to do anything until I pushed for at least conduction testing. She also put 0 effort or care in the FMLA paperwork, messing it up with wrong accounts of the visit, as well as contradictory statements. I don't normally feel concern from doctors, but if it was possible to give less than 0 shits, Eze would discover how to do it.

I came with my brother to get results from a brain scan, CT Scan, and I was told that by the Nurse…read morePractitioner Fuentes the results weren't ready. This is two months later! No one texted me or sent me a message or called, so that I could've changed his appointment. This is unacceptable, and someone should take responsibility.

Give them a hard pass. My husband had an EEG and an MRI. At the follow-up appointment for test…read moreresults we were left in an exam room for close to an hour, at which point, we decided to leave and asked for copies of his test results. They refused to give them to us, stating that they could only be sent to a neurologist. Denying a patient copies of their medical records is illegal and whatever their justification is for denying this information was never explained. Trust me, this is not the place to go when your spouse starts to experience dementia.

The type of care I received was phenomenal. The whole experienced, has been beyond than other…read moreplaces I've been too. The ladies and gentlemen in the office has been perfect . Being here with the West Diagnostic Team, will be the best type of care that I've had. I would like to thank Mrs. Gloria, Brenda, Ivorie, Clarissa and the gentleman that took care of me. They are a team that knows how to do their job as well as care for the patients well being. Thank you for having patience for me at the beginning. I would recommend this west side Diagnostics team. . They can really show some, well a lot of clinics and hospitals staff how to be. They are a perfect example on how to be in this profession.

I came in to check on my headaches and was met with geeat support from the front desk and…read morephysicians assistant. When you first get here, there are three buildings so it can be confusing at first. A person at the third building directed me to the main location I was looking for. Once I was seen, I answered a few questions and then provided a few solutions since my headaches weren't too bad. I have a follow-up exam in about two weeks. Everything was very professional.

So rude. My back hurt he said it was depression. This doctor pretty much dismissed me..finds out I…read morehave 6 herniated discs..don't judge someone because they are young. Not every young person wants to pop pills.

From the owner: Specialized care provided in the area of orthopedic, spine and neurological surgeryread more

Horrible service. The receptionists weren't friendly. Didn't get a smile at all while they were…read moremultitasking a bunch of work. Was seen by the doctor quickly. Went in for them to check if my migraine was bring caused from a car accident when I hit my nose with a steering wheel. Before the doctor even expected me he already made his mind up that he couldn't help me. He did hit basic stuff like "open your mouth and say Ah" and then he put something in my nostrils. All that was less than a minute. He then said " looks like you read the symptoms on migraines and you should go to a neurologists". The best part was the lady at the end that was referring me to a neurologist. I wouldn't recommend Dr Garcia. He's a jerk and needs to read some books on empathy. I left the doctors embarrassed and with less money.

When our ENT doctor retired, he recommended Dr. Gary Nanez to us. I have a special needs daughter…read moreand I needed someone who was good with her. He is. He does things differently than our former doctor and we've had to adjust. But he is always kind to her and careful with her. He always brings in an associate to help and all works out well with the appointment. As for the front desk, I've never had any problems with them. As a matter of fact, they don't ask me for referrals, which they should and could, but it sure helps me out. We have never had to wait a long time to see Dr. Nanez. In El Paso, it is common to have to wait one or more hours to see doctors, because there are shortages of doctors here, but we always see him quickly. I don't know about other doctors in this practice. They moved to this office on George Dieter and the parking is more limited and often the lobby is full, but we don't have to wait long. I always recommend Dr. Nanez for an ENT doctor.