If I could give Nexus zero stars, negative stars, or light their review score on fire, I would do it without blinking. This company is a total disaster an absolute disgrace to the car transportation industry and hiring them was one of the biggest and most expensive mistakes I've ever made.
Let's start with the basics:
Nexus has no attention to detail. None. They can't honor a pickup time, they don't notify you of changes, and they treat schedules like random suggestions rather than commitments. Days went by with little to no movement or communication, and every time they finally decided to respond, it was with incorrect information, pointless updates, and excuses that made no sense. It honestly felt like they were improvising everything on the spot.
But incompetence alone would've been annoying not infuriating. What sent this experience into a nightmare was the damage they caused. When the driver arrived, I literally took every precaution. I told him over a FaceTime call clearly, slowly, and repeatedly NOT to touch my spoiler. I told him NOT to remove anything, NOT to adjust anything, NOT to mess with ANY part of it. He confirmed he understood. I did this because I know my car, and I know what needs to be handled carefully.
And what did he do? The exact opposite, like he either didn't care or thought I wouldn't notice. When my car finally arrived, the spoiler was ripped off, the wiring was cut through, and everything that I specifically said NOT to touch had been messed with anyway. I went from expecting my car delivered safely to being stuck with a massive repair bill just to undo the damage Nexus caused.
You would think at that point, any halfway decent company would do the right thing take responsibility, file a claim, or at least apologize.
But Nexus isn't even capable of bare-minimum professionalism.
Customer service with Nexus is like entering a Twilight Zone of disrespect. Their dispatchers are rude, dismissive, and straight-up hostile. They talk over you, they refuse to listen, and they act like you're personally bothering them just by asking where your car is or why it arrived damaged. Instead of acknowledging what happened, they constantly cut me off mid sentence like they were trying to shut me up before I could even finish explaining.
Then came the worst part: the cover-up.
Instead of owning the mistake, the dispatch team immediately tried to protect the driver, no matter how obvious the truth was. They ignored the fact that I warned him on FaceTime, ignored the visible damage, and ignored all logic. The driver lied about what happened and the dispatchers backed him up like their paychecks depended on it. They fed me excuse after excuse, none of which lined up with reality. It was painfully clear they were more interested in hiding the problem than fixing it.
And once they realized I wouldn't roll over and accept it, they went even lower. They basically threw it in my face that:
I wasn't getting reimbursed
I wasn't getting a claim processed
I wasn't getting answers
and I wasn't even getting a simple apology
Not one shred of accountability. Not a single ounce of integrity. Just walls, excuses, attitude, and blame-shifting.
To make matters even worse, every time I tried to follow up, I got bounced around between different people all equally unhelpful and equally uninterested. Nobody took ownership, nobody made notes, and nobody cared enough to even pretend to fix the problem. It's like once the driver dropped the car off, the entire company washed their hands of it, even though THEY caused the damage.
I've dealt with plenty of businesses in my life, but I don't think I've ever experienced this level of unprofessionalism, dishonesty, and disrespect all in one place. Nexus doesn't just do a bad job they do a bad job, lie about it, then make YOU feel like the problem for daring to complain.
If you value your time, money, sanity, or physical property, do not under any circumstances trust Nexus with your vehicle. They are careless, they are rude, and they are completely incapable of owning up to their mistakes. I wouldn't trust them to transport a scooter at this point, let alone a car I spent real money on and clearly care about.
Worst service. Worst customer interaction. Worst outcome.
And I will 100% make sure anyone I know who needs transportation hears this story before they make the same mistake I did. read more