The driver Alex is outstanding, the follow thru from first phone call to afterwards follow up is professional. Pricing is very fair and competitive. Departed and arrived on time in perfect condition. Could not ask for anything more. Alex even did a FaceTime call with me when he delivered the vehicle to my son who is in the military as a surprise birthday gift. Very thoughtful! read more

Service was great! Driver communicated well with me on the transport of my parents car from Arizona to Minnesota. Pickup and delivery went very smoothly. The price was much more than we anticipated but we were in a crunch and had to take what we could get. read more

Seamless experience with the pick up and delivery of our SUV ! Aleks was informative and very helpful and patient as I had a million questions and needed to have the vehicle picked up when I wasn't home. He sent instructions to the driver and the driver was on time and had no issues with the pick up and an easy delivery. This was my first experience transporting a vehicle and would do it again if the situation arose. Nexus was outstanding and reasonably priced. read more

Bait and switch company. The positive reviews are either fake or maybe people who got lucky. Google this company and read what people are really saying about them on other platforms. They promised me one price and pick up window online, then called me and told me that if I don't pay in cash they can't "guarantee" the pick up window they offer. Then they waited until they told me my car will be picked up only to offer me a price 300-500$ more than I was quoted with a delivery window of later than what was promised. Then they told me there is no one willing to do door to door which is what the company offers and I'd have to deliver my car to the driver and pay 400$ more than my quote. Absolutely unprofessional bait and switch scam of a company. read more

Nexus delivered our car across the county on time and at the price they quoted. the driver was great and kept us informed from pickup through delivery. And our car arrived in perfect condition. So much better than a competitor that we Had used for our other car a few months ago. This delivery was so easy and stress free! read more

This company is not what it looks like, I had a bad experience with them. I contacted this company after I found them on a list from Forbes.com, to ship a vehicle from Texas to Wisconsin. At first, they were very responsive, definitely trying to get my business, they gave me the initial price and told me that it was the standard 3 day window to pick up the car. After I requested a 1 day window, they added a premium of $350, which is what I expected. At the moment of scheduling, I didn't have the exact address they where going to pick up from, but I had the zip code, so I made sure this was not going to be a problem with them, they told me I could give them the address when they call to confirm the dispatch. I needed that 1 day window because I was planning for them to pick up the car and then I would go to the airport and head home to go back to work. Once I gave them my credit card number they basically ghosted me; they never charged me, but they needed the number to schedule the pick up. After that, I asked them for an update twice, which I expected without asking based on the service they had been providing so far; they did not respond or even give me an update of when the transport would show up, only message I received was after I texted them the address. On a Tuesday we arrived to Texas with the car, we waited (3) nights in a hotel for them to pick it up, once we got to Friday and I realized that they were not to be trusted, we decided that our only window for Plan B was that weekend, so we were lucky to find a U-Haul nearby that had a car hauler that we could rent along with a truck, and drive it to Wisconsin. That Friday they called me right before I was heading to the U-Haul place, to let me know they had a driver scheduled for Monday, for a price $300 higher than what we had agreed on, on top of the fact that they didn't meet the 1 day window service, so all I had to say to that was "cancel the dispatch, that is not what we agreed on". They canceled it, and we loaded the car and drove 28hrs. I don't believe the Forbes article is right after this experience. read more

Nexus Auto Transport - They were supposed to pick up the car on Thursday. - Vehicle Shipping Near Me - Schaumburg, Illinois

We had a little hiccup at first regarding the pick-up schedule. I'd called the driver Monday morning and he confirmed a 4 PM pickup. 4 PM came and went and the driver never showed. When he did finally arrive the next morning, the actual transport and delivery went off without a hitch. I deducted one star for the initial communication mix-up, but otherwise, it was a good experience. read more

I would highly recommend Nexus auto transport. I had experienced a nightmare with another company. I contacted Nexus in the early morning and signed a contract. Nexus picked up my vehicle that evening and transported it over 3000 miles in 4 1/2 days to my new address they communicated with me. It was such a smooth transaction. I would never think of using anyone else. read more

Four Price Increases. Complete Failure. I Had to Fly to Get My Own Car. I want to be upfront: I did receive a refund. I am not writing this review over money. I am writing it because this needs to stop happening to people. I booked Nexus Auto Transport over two weeks in advance to ship my car from Orlando (MCO airport) to Michigan. Here is exactly what happened: Price #1 -- Online quote Price #2 -- Higher price at actual booking (still agreed and paid) Price #3 -- Phone call one week before pickup attempting to charge more due to my pickup window -- a window that was fully discussed and accepted when I booked Price #4 -- On the day of pickup, at the last possible hour before I had to leave for the airport, they called demanding an additional $400, bringing the total to $1,850 All day on pickup day they kept telling me everything was fine. They strung me along hour by hour until I had absolutely no time left to find another carrier. Then came the final demand. My car sat in the MCO airport parking garage. I had to buy a flight back to Orlando and drive it home to Michigan myself. They refunded my money -- but a refund doesn't give me back my time, my stress, or my travel costs. And it doesn't stop them from doing this to the next person. If you look at their other reviews, you'll see I am not alone. This is a pattern. Please choose another company and save yourself the nightmare. read more

I could not be happier than I am with Nexus Auto Transport. After purchasing a classic vehicle I researched auto transporters and found that Nexus was a reliable favourite of many people, and one of the most competitive in pricing. Not only did Nexus quote me a very competitive price, they did so without sacrificing the excellent customer service that one would expect when having their vehicle transported. Nexus secured a transporter for me and clearly communicated with me throughout the entire process. My vehicle even arrived a day early. I could not be more pleased. Thanks to all the great employees at Nexus for making this experience memorable in the very best ways. read more

We had a good experience with Nexus and Ivan. We originally booked with another company that tried to double the price the day before our scheduled pick up. I was able to book with Nexus for a reasonable price. Ivan picked up our cars with the help of our real estate agent since we were already headed to our destination and the cars were delivered at the anticipated time. I don't expect that we'll need to transport anymore vehicles across the country, but we would recommend Nexus and Ivan to friends and family. read more

Highly recommend. Helped me at a bad time in life. No problems, fair price, and great communication.

The employees were very polite and professional and my car shipped very quickly. I would recommend for long-distance transport.

What a fantastic company to deal with. Great communication from day one. I always knew what stage we were in. Then I received a text saying he'd be here in two hours and in the blizzard he showed up 10 minutes early. High recommend. Great company and great employees! read more

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I've used Nexus multiple times to transport my car across the country and they've always had top-notch service and drivers who are flexible and willing to work with you. Importantly, their pricing is also fair/competitive, and my car has always gotten there in perfect condition. read more

I was nervous to ship my car from illinois to Florida, and back, but the personnel at Nexus were very reassuring and very responsive to any questions and concerns I had. They got the car and returned it back within the specified timeframe and the cost was reasonable and there were no hidden fees. I would definitely use them again. read more

Great communication made my first car shipment easy! Good delivery time shipped my car over 600 miles within 4 days. Good price and value with good drivers would recommend! read more

Nexus Auto Transport was awesome! After a horrible experience with another transport company, I called Nexus and they were extremely transparent about price, the pickup process, and carrier information. The price never changed. They never promised anything they couldn't deliver. The carrier they used was awesome and thorough with communication. There were some hiccups but when I asked questions I always received honest answers. They always picked up the phone. The vehicle arrived in good condition and the carrier was kind. I definitely recommend Nexus Auto Transport. read more

If I could give Nexus zero stars, negative stars, or light their review score on fire, I would do it without blinking. This company is a total disaster an absolute disgrace to the car transportation industry and hiring them was one of the biggest and most expensive mistakes I've ever made. Let's start with the basics: Nexus has no attention to detail. None. They can't honor a pickup time, they don't notify you of changes, and they treat schedules like random suggestions rather than commitments. Days went by with little to no movement or communication, and every time they finally decided to respond, it was with incorrect information, pointless updates, and excuses that made no sense. It honestly felt like they were improvising everything on the spot. But incompetence alone would've been annoying not infuriating. What sent this experience into a nightmare was the damage they caused. When the driver arrived, I literally took every precaution. I told him over a FaceTime call clearly, slowly, and repeatedly NOT to touch my spoiler. I told him NOT to remove anything, NOT to adjust anything, NOT to mess with ANY part of it. He confirmed he understood. I did this because I know my car, and I know what needs to be handled carefully. And what did he do? The exact opposite, like he either didn't care or thought I wouldn't notice. When my car finally arrived, the spoiler was ripped off, the wiring was cut through, and everything that I specifically said NOT to touch had been messed with anyway. I went from expecting my car delivered safely to being stuck with a massive repair bill just to undo the damage Nexus caused. You would think at that point, any halfway decent company would do the right thing take responsibility, file a claim, or at least apologize. But Nexus isn't even capable of bare-minimum professionalism. Customer service with Nexus is like entering a Twilight Zone of disrespect. Their dispatchers are rude, dismissive, and straight-up hostile. They talk over you, they refuse to listen, and they act like you're personally bothering them just by asking where your car is or why it arrived damaged. Instead of acknowledging what happened, they constantly cut me off mid sentence like they were trying to shut me up before I could even finish explaining. Then came the worst part: the cover-up. Instead of owning the mistake, the dispatch team immediately tried to protect the driver, no matter how obvious the truth was. They ignored the fact that I warned him on FaceTime, ignored the visible damage, and ignored all logic. The driver lied about what happened and the dispatchers backed him up like their paychecks depended on it. They fed me excuse after excuse, none of which lined up with reality. It was painfully clear they were more interested in hiding the problem than fixing it. And once they realized I wouldn't roll over and accept it, they went even lower. They basically threw it in my face that: I wasn't getting reimbursed I wasn't getting a claim processed I wasn't getting answers and I wasn't even getting a simple apology Not one shred of accountability. Not a single ounce of integrity. Just walls, excuses, attitude, and blame-shifting. To make matters even worse, every time I tried to follow up, I got bounced around between different people all equally unhelpful and equally uninterested. Nobody took ownership, nobody made notes, and nobody cared enough to even pretend to fix the problem. It's like once the driver dropped the car off, the entire company washed their hands of it, even though THEY caused the damage. I've dealt with plenty of businesses in my life, but I don't think I've ever experienced this level of unprofessionalism, dishonesty, and disrespect all in one place. Nexus doesn't just do a bad job they do a bad job, lie about it, then make YOU feel like the problem for daring to complain. If you value your time, money, sanity, or physical property, do not under any circumstances trust Nexus with your vehicle. They are careless, they are rude, and they are completely incapable of owning up to their mistakes. I wouldn't trust them to transport a scooter at this point, let alone a car I spent real money on and clearly care about. Worst service. Worst customer interaction. Worst outcome. And I will 100% make sure anyone I know who needs transportation hears this story before they make the same mistake I did. read more

Reasonable price, friendly service, easy to contact when a question came up. When the original carrier had to back out because of a truck problem, Nexus found a new carrier in less than 10 minutes. read more

The service from Nexus and the driver was excellent. The price was very reasonable, and I will definitely use their service again. Both Nexus and the driver answered all of my questions patiently and professionally. The driver even helped me charge the battery for my Ferrari, which I truly appreciated. The car was delivered earlier than expected. I strongly recommend their service. read more

Nexus Auto Transport picked up a Chevrolet HHR I purchased in Eastern Pennsylvania on February 9, 2026 at 3PM. The car was delivered to my home in New Mexico at 5 PM on February 12. I want to thank all the Nexus employees who arranged the pick up and delivery and those who called with trip status daily, including the drivers who is stayed in touch with me on the arrival day. The cost of the my transaction was very reasonable and was competitive with other companies I called. I recommend Nexus whole heartedly. read more

Needed a car to be transported after another company dropped the ball and changed the timing of pick up without confirming with me. Nexus' sales rep quickly found a solution for my tight timeline. The car was picked up promptly with good communication from the driver. The car even arrived on time. But, here's where the problems started... When the driver arrived, he appeared in a rush. While backing my car off the transport vehicle, the front bumper was ripped off! After contacting Nexus via email, a claim apparently was set up. Video and pictures were provided to them and they confirmed receipt. I've called and emailed Nexus claims and support over the last 2 weeks and they have yet to provide a solution. My car is un-driveable in its condition and they continue to give me the run around on solutions. I would NOT recommend using this service if you want your car(s) transported without damage and expect decent customer service. *Update* So Nexus decided to respond and basically note that they and their carrier decided the damage was preexisting. Meanwhile, they send me one image of a missing bumper clip on the other side of the car wheee no damage is present. They rip off the left side of my car and tell me it was ripped off before transport? Nope! We have video and have provided it here. Note that the car's bumper isn't ripped half off on the day of transport pickup and preloading. Also, check out the response they provided me. The carrier in question even responded and admitted fault of damaging my vehicle! Nexus, I hope you're aware, we're not letting this go. Please provide support and resolution to this claim. read more

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Nexus Auto Transport did exactly what they said they would. The drivers were polite, communicated clearly, and showed up on time for both pickup and delivery. The vehicle was shipped across the country without issue and arrived on schedule in the same condition it left in. They were also very courteous to the receiving party. Smooth process from start to finish -- would absolutely use them again. read more

I chose this company because it had good reviews so I feel strongly that I share my experience. Please be aware that you will have to have a ride to drop off and pick up your vehicle with this company. This is the fourth time I've shipped a vehicle and the first time they could not get it close enough for me to even walk to retrieve or drop it off. They explained it was because of the size of their transport truck, but the same size trucks have delivered all of my vehicles to the same address. I do NOT blame this on the drivers. It appears to be an office/dispatch decision. They called the night before the arrival with the address for pick up. I had to reschedule my drop off for 2 days later because I didn't have a ride to it. This is a significant factor if you are shipping your personal car. Other than that, the transport went well. The drivers were very nice, the car arrived when they estimated and in perfect condition. The driver even had it off the truck and ready for me when I arrived. read more

I was very pleased with the service and delivery of my car. Kendall made this process painless and on time.

Shipped a car from San Francisco to Atlanta, where I live. Arranging pick-up was easy, the car was picked up in just two days, it took just four days to be delivered, and I felt the price was very competitive. However, there were a few issues..... In my first conversation with Nexus I explained the car was in the possession of my elderly aunt who lived alone, and that I was across the country in Atlanta. Because of this, I requested for the car to be picked up no earlier than 11am to give her time to wake up and dress - and I was assured it would be. But this did not happen. The transport showed up at 6:31am. After some back and forth calls and texts I was able to get pick-up delayed to 8am, but this was still three hours earlier than I requested. Additionally, I was assured I would be able to track the car as it moved across the country. I quickly learned that aside from calling the truck driver directly to ask where he was, there is no way to track a car. But the most frustrating part was final delivery. The company called to say the driver had arrived but could not get into my subdivision because of trees. "Okay", I thought, "that's understandable. I will just walk up to the front of the neighborhood and meet the truck and drive the car home." Easy enough. Except the truck was nowhere near my neighborhood. In fact, it was parked three miles away. So I had to drive to where the truck was. When I arrived I could not believe what I saw. The truck was parked and off-loading my car IN THE TURN LANE IN THE MIDDLE OF A MAJOR ROAD. Not a parking lot. Not the side of a road. The turn lane of a major road. With cars flying by. I called the company who not only did not apologize, but they defended their actions by saying, "Hey, what's the big deal, at least he's in the turn lane!" I told the driver to stop the off-load process and to follow me to a nearby school parking lot, which he did. That is where I took possession of my car. And I need to say the driver was very easy to work with. But the decision to drop the car off three miles from my house, and in the middle of the road (literally), makes me wonder if I picked the right company. Not sure I did. read more

Nexus Auto Transport - The truck was parked and off-loading my car IN THE TURN LANE IN THE MIDDLE OF A MAJOR ROAD. With cars speeding by.... - Vehicle Shipping Near Me - Schaumburg, Illinois

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Absolutely AVOID AT ALL COSTS! I debated between Nexus v. Navi due to their Forbes Business listing as being the top 2 rated transport companies. This is hardly the case. My original request was booked with a two-week window and I never spoke to the same person due to them being a broker and not an actual transport company. It was a highly stressful situation/high-stakes operative with a tight window and I received zero communication other than perfunctory booking confirmation email a week before the original schedule time. A day later/past the time I still received zero contact while I had a plane to catch the next day. There is no way to escalate calls/long hold periods all to be jerked around with no pick-up confirmation-- very unsettling! read more

Nexus scheduling was straightforward and quick. The driver of the truck kept us informed regarding his eta for both pickup and delivery. Overall, an excellent experience. Both the pickup and drop-off went smoothly. read more

Great communication and was on time! Felt confident of the delivery and would highly recommend!

They were efficient and able to reach when we called over the weekend. In fact, they delivered our car earlier than expected. The driver was very kind and communicative and the cost was fair. Highly recommend Nexus Auto Transport. read more

They did great! This was my first time shipping a vehicle. Everyone was very professional and the whole process went extremely fast. I still can't believe my vehicle went from Southern California to Montana in such a short time. I am very happy with their service and will highly recommend to everyone. read more

Listen! I was very very very skeptical about using this company due to the reviews. I can honestly say that I did NOT experience any of the negative comments written. From start to finish, the experience was more than pleasurable. I originally spoke with Brian who held my hand throughout the whole relocation process. Although the initial carrier who was assigned to deliver the car let me down, with the excuse that the car won't fit on the truck. Brian and his team immediately found another carrier that same day! (who was amazing). The carrier was very informative and responding with accurate information. I recommend that Nexus use them all the time! I wasn't charged anything extra they did NOT scam me out of money! They fulfilled their promise and delivered my car safely and in the same condition. I will surely use them again!!! I wish I can rate beyond 5 stars!!! read more

Nexus Auto Transport - Car towing - Vehicle Shipping Near Me - Schaumburg, Illinois

I had a great experience, great customer service and the job got done in timely manner.

STAY AWAY FROM NEXUS. If you contact them for a simple quote, they will harass you day and night. Calls, text, and email. I had planned on using them until my dealer notified me that they would handle the transport. Nexus continues to harass me after I canceled my quote request. read more

We got service from Nexus through our insurance. We called for a battery charge. The service took 30 minutes past the estimated time...but I attributed that just to traffic. After all the waiting the driver sent a text saying call me back before I leave...he had only arrived a minute before that text and kept driving through the parking lot past us...when I called him he seemed like he could care less..we were in an empty school parking lot where he needed to go around back and he acted like it was the worst thing. Then when he got there he said nothing did the jump and walked off...plain rude ...rude enough to where I had to take the time to write this review This was in Alexandria,Va for pick up read more

negative 0. we set up with them over 30 days ago with a pickup on April 16th. it was confirmed. on the 15th I contacted them about the pickup to get a time & was told they are trying to find a driver in our area. I called several times on the 16th and was told they would know in 2-3 hours, I told them we needed an answer. my husband called and got the same bs answer and he reiterated that we need a yes or no answer as to whether or not they were go to show. They told him the same thing, he fired them since they still didn't have a driver assigned. DO NOT use these guys and even they they state they help move military I wouldn't trust that statement. Run, don't look back read more

NEXUS charged me $385 for nothing! It was three days before pick up. And the driver was not assigned for the job. I didn't even provide the address. And I explicitly asked for a cancellation policy and was told that I have two days to cancel without any charge. In Saturday early in a morning we were debating if we should drive ourselves as planned or not (because car was not in a good shape (we spent 2000 on repair after the trip)) So when I talked to Nexus I was not sure and explained the situation. We didn't have good parking spot in a city and stayed in a hotel. The order was placed for Tuesday. I was told that it is holiday and they might not find a spot until next Saturday. After I placed an order we tried to find a plane tickets or rent a car. And could not find a good solution (it was Labor Day weekend) It turned out Nexus didn't wait for us to decide how to solve this puzzle and dispatched the order and charged my card at 9:48 am When I didn't find any good option and decided to risk driving to California myself I called and canceled the order(at 12:24am) Over the phone nice lady never mentioned the fee! She told me that everything is fine and I don't owe anything. And I've got email with cancellation. On Monday I was contacted by the driver who asked me where to pick up my car! So he was not informed of cancellation. Later I've got a call that informed me that I was charged with $385 For what? For trusting and giving my card number! Never do this with the company you don't know well read more

This is the second time I have used Nexus auto transport to drive a vehicle from Florida toIndiana; impeccable customer service, great communication from the time I called to an hour before the car was delivered! Customer service is impeccable and you will not be disappointed as they answered questions that I had in between the time they picked it up and the time it was delivered! read more

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I rarely leave negative reviews, but my experience with Nexus was so poor that others should be aware before doing business with them. I booked transport from California to Virginia six weeks in advance specifically to avoid last-minute problems. Nexus confirmed a Friday pickup date, which was two days before my departure (and, for the record, I paid a premium to have a specific pick-up date). Just days before the scheduled pickup, they called and moved it to Saturday -- one day before I was leaving the state. I made it very clear that Saturday would ONLY work if the car was picked up by noon. I was explicitly assured that would not be an issue. On Saturday, the assigned driver called and casually informed me he could not arrive until late Sunday afternoon -- after I had already left California. When I contacted Nexus' main office, they offered absolutely no meaningful solution and instead suggested that I find a friend to handle the handoff necessitated by their scheduling failure. I was forced to impose on a friend to complete the handoff, which was stressful, inconvenient, and entirely avoidable had Nexus honored their commitments. The problems did not stop there. When I booked the service, I was told the remaining balance could be paid by cash, Zelle, or Venmo. I specifically told them I would be paying via Venmo. Hours prior to delivery, the driver informed me he did not accept Venmo. Once again, Nexus refused to adjust payment options despite previously representing that these were acceptable forms of payment. The final insult was the actual delivery. The contract called for door to door (certain accessibility exceptions apply). While I fully expected to have to meet the driver at a facility along the main thoroughfare near my house due to the narrow streets and dense foliage, rather than come to the Carmax facility less than 1/2 a mile from my home, the delivery vehicle stopped 30 minutes south of the city. I had to catch a ride to that location to retrieve my vehicle. Nexus not only offered no apology, they said I failed to read their contract. Nexus demonstrated a complete lack of reliability, accountability, and customer service. Booking far in advance clearly meant nothing, their communication was inconsistent and misleading, and when problems arose, they simply shifted the burden onto the customer rather than fixing their mistakes. I strongly caution anyone considering this company to look elsewhere unless you are comfortable dealing with last-minute schedule changes, broken assurances, and poor customer support. read more