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5.0 (3 reviews)
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7 years ago

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Cooper Crossing Executive Suites - Advantage Office Suites - Cooper Crossing Board Room

Cooper Crossing Executive Suites

(3 reviews)

We have been wonderful tenants of Cooper Crossing WYAZ since 2012. We never had any issues with…read moreservice until this last site management change. Normally, we would never feel the need to write a negative review or file complaints, we are pretty gracious and understand mistakes happen. However, there has been several critical errors that have burdened our business reputation so severely that this complaint and review could no longer go unspoken. The service issues started with simple things like not placing our mail out when asked, causing us to make nonproductive trips. We have had a virtual office for about a year now, prior to that we had our own mail box with key, however in switching to a virtual office, we are at the mercy of the communication between one person to the next to ensure that whoever is closing can leave our mail out while we pick it up after hours. This again, was something we let slide many times without going as far as filing a complaint or writing a review. This, however, sets the stage for the lack of service leading to the error that has be detrimental to our reputation. In 2012 when we first came to Cooper, renting an executive suite we brought with our business telephone number. The protocol is to have the number ported from the carrier, cox, to the office suite and they would then transfer to our office, cell phones, or wherever we preferred. As of last year, we have downsized to a virtual suite where they still answer the calls and route accordingly. So, when anyone called 480-786-2020 (the business number we have had since 2009) Cooper would get the incoming call and re-route. On Oct. 30th we sent in notice that we will be cancelling our virtual office and we were given instructions the week prior on how to handle the calls and how to "get back" the number so to speak by having Cox "release: the port on the phone. This came directly from the office management staff, the manger to be exact. I was told that the manager had to sign off and approve the release of the port. So, I called Cox, who then told me our number was inactive for several years. Cox recommended that I phone century link, I did. Century link had no record either. A few weeks later, I personally came into the office and voiced my concern about what Cox had told me and that I needed to speak to the office manager to figure this out. The receptionist then told me that the number was definitely with cox and that the office manager would get back to me. This was the second week in November. In the meantime- I had the office re-route my incoming calls to my 855 (toll free) number. This way I could check my messages and have a call log. They did so, as a matter of fact their IT person has been the only helpful person since the management change. He is the only person that cared enough to take care of a client and he acted promptly. We are very pleased with his service to us, however he himself does not fully represent the overall service or lack thereof, we have received from Cooper Crossing staff since the last management change. Suddenly, we start getting mass messages from people all over the nation screaming at our voice mail. Our phone number, 480-786-4020 has been spoofed, an illegal scheme where someone, uses our number as a vanity to robo dial consumers to purchase medical insurance of some sort. These people saw our number 480-786-4020 and WYAZ on their caller id. So naturally when they realized they were the victim of a robo dial scam they called the number right back and hit redial. The incoming call was immediately re-routed to our toll-free number and there the nasty messages from these people were housed. I personally called several people who left their numbers and explained the situation, many were very understanding, many have and are threatening us, for something we are not and have not ever done. So why is this the managements responsibility? Here's why: I was misinformed in October of how to release my number form Cox from managementWhen I informed them of what cox and century link said I was told someone would get back to me... did not happen until yesterday.When I made them aware I was beginning to get these nasty messages, they informed their IT and they re-routed the number- this was good! But, never did management inquire as how to make sure this could stop. Yesterday, I was finally given the contact number to COX, who I called and whom never got back to me. AT this point, all I wanted to do, was to cancel my entire number, not re-route, but cancel the business number we have owned since 2009. The manager then said they could not simply cancel the phone on their end. The manager said that she didn't even think they could cancel- to be cont.

Really glad the decision was made to place our Pinnacle Capital Mortgage branch here. Cooper…read moreCrossing provides us with a number of small and medium size conference rooms. Plus 2 class sized conference rooms, a gym, locker rooms with showers, and great kitchen/dinning area. The Staff is very friendly and helpful. A great place to office!

Main Street Renewal - Temperature of our thermostat for 47 days, because Main Street renewal doesn't have any accountability for their tenants.

Main Street Renewal

(5 reviews)

I wrote my original 5 star review per the request of the company to address the maintenance…read moreworkers. The maintenance workers are always great and I'm confident that MSR wanted us to review the workers on the company page to boost overall ratings. They want us to see a local human working hard and make that a reflection of the company as a whole. Boo on them for that shady practice. This is the absolute WORST agency I have ever encountered. Mind you, we were a military family and have rented (and been landlords) in several states and cities over the last 15 years. We only remain in our home for 2+ years because we love our neighborhood and frankly couldn't afford the money or time it would require to move. We have had nothing but issues with both the home and with charges (repeated force enroll insurance despite carrying our own). Our tile flooring was installed poorly and is constantly cracking/breaking apart and creating a danger for us and our children- they refuse to replace the flooring despite it being an issue with their work. The rest of the problems with the home are easy fixes, but still annoying to deal with! I already know we are going to have issues when we move out due to the things that are breaking due to shotty work or cheap repairs. Nothing wrong with the home is a result of our misuse. The repairs that they approve are so bare minimum and have no longevity. When we moved in (Tucson AZ July 1st) the A/C and the refrigerator were broken. We had to buy a second fridge just to keep food and risked a heat stroke in the home every day until they finally repaired the A/C and sent a new fridge. It was WEEKS. No AC in this climate constitutes an emergency- but not for them! They just wanted the cheapest repair bid at our physical expense. That was our first red flag, but was the beginning of many more. There is NO office in which you can speak to someone- nor a phone number. This has been confirmed by each CSR I have spoken to. They want everything dealt with through their resident portal first, then you can call their phone number, but guess what? Both of these lines of contact are outsourced. You'll never speak to the same person twice and probably from a different country each time. This wouldn't be an issue if it didn't make you actually insane having to repeat your issue over and over and not experiencing any resolution. Is this due to poor training? Language barrier? Couldn't say. I can confidently say that it is infuriating. And I never feel confident or like any issue is resolved. I have requested to speak to a supervisor on multiple occasions and have never been given one- that's crazy work!! Is there no supervision or oversight in this company?? Look, the bottom line is--run FAR, FAR AWAY. Do not, under any circumstances, sign a lease with this company. They are negligent and nearly fraudulent it seems. I don't care how much you love the home or neighborhood. Unless you're paying $1000 under market value for their listing, it's not worth it. Please just trust me. I originally signed our lease from out of state and did so despite the bad reviews. Even the initial leasing process well hellish and I still continued on. Be better than me! Just don't do it. Original review just in case he still works there: Marvin the maintenance guy is great!!! We moved in and everything was broken and a mess so we needed to place a ton of maintenance orders. Jury is still out on the rest of the crowd just based on our move in experience. I will absolutely update the review as necessary.

My experience with Main Street Renewal involved ongoing communication and administrative issues…read morethat prospective tenants should be aware of. During my lease term, a secondary lease holder voluntarily vacated the property. Both parties submitted written requests asking that he be removed from the lease agreement. The company declined to modify the lease, and no changes were made. As a result, I remained fully responsible under the original lease terms. When I later decided not to renew, I provided notice of my intent to vacate. Despite this, I continued receiving automated renewal communications. I submitted my notice multiple times before receiving confirmation, and also received notice that the lease could convert to month-to-month if notice was not provided, even though I had already submitted it. The property was listed for rent prior to the end of my lease term while I was still in residence. After the listing went live, individuals came onto the driveway and backyard area and attempted to look into the home without prior coordination with me. This created privacy concerns during the remainder of my tenancy. Management has also scheduled a pre-move-out walkthrough prior to the lease end date, in addition to the final walkthrough outlined in the move-out process. Throughout this experience, communication between departments appeared inconsistent, and obtaining clear, timely responses required repeated follow-up. I encourage prospective renters to carefully review lease modification policies, notice requirements, and showing procedures before signing.

NextHome Source - realestatesvcs - Updated May 2026

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